Royal & Sun Alliance (RSA) Insurance Company of Canada, a leading Canadian general insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to general insurers, today announced that RSA Canada has selected Guidewire ClaimCenter® as its claims management system.
RSA Canada selected ClaimCenter as a key enabler to support and deliver RSA Canada’s business transformation focused on delivering an exceptional customer and broker experience. RSA Canada is investing in tools and digital processes that provide simpler, faster and more consistent service to their customers and brokers. ClaimCenter consolidates RSA Canada’s current multiple claims systems and will be deployed across all of RSA’s core lines of business incorporating best practices in claim management.
“ClaimCenter is a key component in providing our customers and brokers with faster more reliable and consistent service by ensuring our claims service is as straightforward and hassle free as possible. Guidewire ClaimCenter is an integral part of our transformation program and will enable us to be flexible and responsive to the changing demands of the modern insurance market place,” said Sid Chopra, RSA Canada’s Senior Vice President of Operations and Chief Operating Officer.
ClaimCenter will enable RSA Canada to:
Improve customer service through proactive claims management resulting in higher quality data capture and an increased emphasis of express (low-touch) adjusting when applicable;
Achieve significant loss control, indemnity benefits, and operational efficiency through a consistent application of best practices, streamlined processes and increased agility; and
Create a solid and consistent operating platform to leverage future technologies.
“ClaimCenter’s functionality, maturity, and proven implementation track record, (as well as Guidewire’s partner ecosystem) were key considerations in our selection process. ClaimCenter enables us to deliver faster and more effectively in servicing our customers and brokers,” said RSA Canada’s Senior Vice President of Information Technology and Chief Information Officer, Paula Sinclair. “Implementing Guidewire supports our vision to remain a top insurer in Canada and provide the best service to our customers and brokers.”
“We are pleased to welcome RSA Canada to our customer community,” said Steve Sherry, Group Vice President, America Sales, Guidewire. “ClaimCenter is an ideal match to help the team at RSA Canada achieve its business and customer service transformation objectives. We look forward to taking this journey with them.”
Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third-party applications.
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