"Agility matters. The pace of change was accelerating, our customer was changing, and if that wasn’t happening—our customer expectations were changing. At Amerisure, we believe in the power of agility, and Guidewire has been an incredible partner in helping us embrace this change and deliver better service to our agency partners and policyholders."
Amjed Al-Zoubi, Chief Information Officer and Data Officer
Amerisure
Since its founding in 1912, Amerisure Mutual Insurance Company has become a leading provider of commercial property and casualty insurance solutions. Specializing in construction, manufacturing, and healthcare, Amerisure is licensed in all 50 states, delivering reliable and efficient insurance services.
“Our vision is clear: to be an industry-leading specialist, transforming the insurance experience, one partnership at a time,” noted Amjed Al-Zoubi, Amerisure’s Chief Information Officer and Data Officer. This vision formed the foundation for a service-focused strategy that emphasized delivering value to agency partners and policyholders while fostering innovation and agility.
Amerisure’s journey with Guidewire began in 2015 with the migration to ClaimCenter, marking the company's first significant step toward evolving with technology. The success of ClaimCenter on-premises spurred an expanded partnership with Guidewire, leading to a broader transformation.
“We chose to partner with Guidewire, because it aligned with our vision for an insurance suite on our roadmap. We were building up our capabilities, and what came next was deploying those capabilities into business opportunities,” explained Al-Zoubi.
By 2023, Amerisure expanded further by migrating its on-premises installation of Guidewire ClaimCenter onto Guidewire Cloud. By 2025, the company successfully deployed Guidewire PolicyCenter and BillingCenter on Guidewire Cloud, starting with its Workers’ Compensation line of business. This shift enabled the company to modernize its systems for policy administration and billing management, setting the stage for continued innovation.
To ensure this innovation was resilient, Amerisure invested heavily in automated testing, building 3,000 regression tests that save the organization 8,000 hours annually. As Mohan Nadakuduti, Vice President for Guidewire Transformation, explains the value of this investment: “We’ve increased our automated test coverage from about 10% to almost 70%.” He added, “This means we can test faster, increase our test coverage, and generally deliver higher quality solutions.”
Building on the Workers' Compensation launch, Amerisure tackled one of its most complex process challenges: Loss Sensitive billing. Chelcee McGowan, Vice President Corporate Controller, describes the previous state of the credit and billing department as an unsustainable reliance on manual intervention.“In our previous legacy systems, we had a lot of manual processes.” She added, “It got to a point where it was not sustainable, and we’ve modernized that with Guidewire to provide accurate data in real time.” The transition to BillingCenter on Guidewire Cloud was a catalyst for strengthening policyholder service, transforming the company's manual invoicing cycle into a highly automated process.
Amerisure’s transformation is reinforced by a robust partner ecosystem and the Guidewire Marketplace. Nadakuduti emphasizes the strategic value: “The access to Marketplace is a valuable asset to Amerisure because of the depth and breadth of services that Guidewire offers.” He added, “It provides a head start and is enabling us to respond when there is a business need.”
Amerisure has integrated several key vendors through the marketplace:
“We’re excited to see what’s next,” added Al-Zoubi. “Guidewire will remain core to our operations, driving speed and agility as we continue to evolve and grow.” Through this partnership, Amerisure and Guidewire are not just responding to current market challenges but actively shaping the future of insurance.
