Guidewire Software, Inc. (NYSE: GWRE), provider of the industry platform Property and Casualty (P&C) insurers rely upon, today announced that ISB Global Services (ISB), an industry leader in insurance document sourcing and background screening, has joined Guidewire PartnerConnect as a Solution partner. The companies also announced that ISB’s new Ready for Guidewire validated accelerator is now available to Canadian insurers in the Guidewire Marketplace.
ISB Global Services has been providing the Property and Casualty insurance industry with accelerated access to insurance documents, claims support, and a wide array of underwriting information for over 25 years. The company leverages its value-added insurtech solutions to simplify its customers’ access to accurate, timely, and cost-effective business intelligence.
When processing claims, speed and efficiency are of topmost importance. Ninety-five percent of policyholders cite speed of settlement as important or very important to satisfaction with the claims experience (from Accenture study as cited by NU Property Casualty 360).
ISB Global Services’ Ready for Guidewire accelerator for Guidewire ClaimCenter users helps insurers leverage the benefits of ISB’s claims adjuster support services technology. The ISB solution helps adjusters understand the circumstances of a claim, giving them the information they need to efficiently make better decisions. The ISB accelerator for ClaimCenter enables adjusters to request reports via API calls, which are returned by ISB directly to ClaimCenter saving time as a result.
With the ISB Ready for Guidewire integration, claims adjusters can:
Order claims products and services seamlessly from within ClaimCenter;
Save time and effort on the ordering process as order details are pre-populated; and
Receive reports and results from ISB directly back into their workflow in ClaimCenter.
“ISB Global Services is honored to partner with Guidewire to provide a solution that will support our insurance customers by streamlining order processing and improving productivity,” said Michael Thompson, CEO, ISB Global Services. “For our adjuster community, we are delighted to help make the ordering process more efficient and give back valuable time during their busy day.”
“We are excited to welcome ISB Global Services to the Guidewire PartnerConnect program and to offer their integrated solution in our marketplace,” said Neil Betteridge, vice president, strategy, Guidewire Software. “We are pleased to enable our mutual carrier clients to quickly and efficiently leverage ISB’s wide range of valuable information services in effectively assessing claims, helping to deliver an enhanced customer experience. “