Skip navigation

ServicePower’s ClaimCenter Integration for Field Adjuster Schedule Optimization Now Available in Guidewire Marketplace

ServicePower’s ClaimCenter Integration for Field Adjuster Schedule Optimization Now Available in Guidewire Marketplace

ServicePower’s accelerator for ClaimCenter enables insurers to deliver more timely, efficient field service and inspection management to policyholders throughout the claims lifecycle
MCLEAN, Va., and SAN MATEO, Calif., 2021年8月11日

ServicePower, a global field service management software company and Guidewire PartnerConnect Solution partner, and Guidewire Software, Inc. (NYSE: GWRE), the platform P&C insurers trust to engage, innovate, and grow efficiently, today announced that ServicePower’s new Ready for Guidewire validated accelerator is now available to ClaimCenter users in the Guidewire Marketplace.

According to a 2020 J.D. Power study, insurers experienced a reduction in claim volume during the pandemic, which allowed a “laser focus” on service that led to “shorter cycle times, better service delivery and, ultimately, a record high level of customer satisfaction”. Reflecting on these findings, Tom Super, head of property and casualty insurance intelligence at J.D. Power, noted that “efforts to improve claimant service delivery translate directly to improved business outcomes” for insurers. ServicePower’s ServiceP&C solution can help insurers maintain their claims handling efficiency even as claim volume rises post-pandemic.

ServiceP&C solution leverages artificial intelligence to optimize complex service schedules and routes for P&C insurers’ field adjusters. With optimized schedules, insurers can deliver quicker, more efficient service to their policyholders, which can enhance policyholder satisfaction and loyalty. The solution allows insurers to decide how much control adjusters have when setting schedules, which can lead to reduced cycle times and increased adjuster utilization. With more efficient adjusters, insurers can see reduced dependance on independent adjusters, reducing costs and increasing control. The ServicePower accelerator links ServiceP&C with ClaimCenter, streamlining the scheduling process for adjusters.

With ServicePower’s integration for ClaimCenter, insurer representatives can:

“We are thrilled that adjusters can now utilize our technology seamlessly in Guidewire through our integration,” said Frank Gelbart, chief executive officer, ServicePower. “Efficiency is of the utmost importance for insurers, especially when it comes to claims handling. Our solution can help insurers increase productivity through effective management of adjusting resources. Connecting these capabilities and benefits with Guidewire can further boost efficiency for our shared customers, as they no longer have to go between two platforms.”

  • Efficiently request that ServicePower schedule an appropriate resource to handle a claim event;

  • Access service appointment status updates and reschedule or cancel existing service appointments; and

  • Ensure that the best suited adjuster with the most current information, at the lowest cost, is dispatched in the least amount of time.

“We congratulate ServicePower on the release of its integration for schedule optimization,” said Neil Betteridge, vice president, Strategy, Guidewire Software. “When handled efficiently from First Notice of Loss, claims are settled faster, and claimants are able to get back to their lives sooner. With ServiceP&C integrated in ClaimCenter, our shared customers can reduce cycle time and increase policyholder satisfaction.”

About ServicePower

ServicePower is a leading field service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field service organizations around the world such as GE Appliances, LG, AIG, Allstate, and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted workforces. ServicePower also offers a fully managed network of contracted service providers to enable on-demand field service delivery in urban and hard-to-reach locations across North America and Europe. For more information, visit servicepower.com

About Guidewire PartnerConnect ecosystem and Ready for Guidewire

Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.

For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.

ガイドワイアについて

Guidewireは、損害保険会社の事業戦略の為に必要不可欠なプラットフォームです。弊社では、デジタル、基幹業務システム、データ分析、AIにおける知見を結集したプラットフォームを、クラウドサービスとして提供しています。2019年度末現在、大小問わず、世界で450社以上の損害保険会社がガイドワイア製品を採用しています。

弊社はお客様のパートナーとして、損害保険会社におけるより良いサービスの提供とお客様満足度向上を支援する為に尽力しています。研究開発チームとパートナーエコシステムによって、これまでに1,000以上のプロジェクト成功実績があります。マーケットプレイスでは、システム連携、ローカリゼーション、革新を促進する100以上のアプリケーションを提供しています。

詳細は https://www.guidewire.com/ja をご覧ください。ツイッター公式アカウント(英文)@Guidewire_PandC をご覧ください。

報道関係者の方の お問い合わせ先

お問い合わせ

Email: pr@guidewire.com

Guidewire logo

Navigate what's next.