Upgrade the Customer Communication Experience with New Smart Communications and Guidewire Cloud-Native Integrations

Upgrade the Customer Communication Experience with New Smart Communications and Guidewire Cloud-Native Integrations

SAN MATEO, Calif. and LONDON, 26 março, 2024

Guidewire (NYSE: GWRE) and Smart Communications™, a leading technology company focused on helping businesses engage in more meaningful customer conversations, announced that the new Built by Guidewire Smart Communications integrations are now available in the Guidewire Marketplace to ClaimCenter, PolicyCenter, and BillingCenter users on Guidewire Cloud.

Smart Communications’ customer communications management solution, SmartCOMM™, helps insurers to deepen engagement with their policyholders, achieve operational excellence, and enhance the customer communications experience for both policyholders and insurance professionals alike. Designed for the business user, the technology makes it simple for insurers to deliver personalized, interactive communications with policyholders through their preferred channels at scale. It also helps to ensure that all communications are brand-consistent and compliant with regulations, reducing risk exposure for insurers.

Directly within Guidewire’s user interface, the Smart Communications Built by Guidewire integrations enable insurance professionals to:

  • Engage with policyholders through hyper-personalized, multi-channel/multi-language communication, increasing efficiency and improving customer experience;

  • Leverage and customize company-controlled templates in a word processor-like experience, ensuring brand consistency and ease of use for business users;

  • Easily view tracked changes on each document and customize permission levels for template text, helping to adhere to regulatory compliance standards; and

  • Preview the final communication to ensure the customer view meets company standards.

Built by Guidewire integrations are pre-built and standardized by Guidewire to speed cloud delivery and maintenance. Leveraging the Integration Framework for Guidewire Cloud, developers can implement integrations between InsuranceSuite and third-party apps using multiple APIs, messaging systems, or protocols with ease.

“Our partnership with Guidewire is the gateway for flexibility, interoperability, and security that only our integrated cloud solutions can provide to insurers looking for a pre-built, turn-key customer communications solution,” said Chuck Fazio, Vice President of Global Partners and Alliances, Smart Communications. “This integration eliminates complexity and allows business users the speed and agility only available through the Guidewire Marketplace.”

“Together, Guidewire and Smart Communications have helped over 120 shared insurance customers streamline business operations by combining the modern customer communication capabilities of SmartCOMM with our leading-edge insurance operations suite on Guidewire Cloud,” said Will Murphy, Vice President, Global Technology Alliances, Guidewire. “We are delighted to again expand this successful partnership with the release of our joint Built by Guidewire integrations with Smart Communications, our 2023 Ecosystem Partner of the Year.”

Smart Communications will be hosting a webinar with Guidewire and Amazon Web Services (AWS) on March 27th, 2024 titled, “Get Future-Ready with Modern Digital Insurance Communications”. Guidewire is also a Silver sponsor of Smart Communications’ INNOVATE North America and will be leading a breakout session on April 11, 2024.

About Smart Communications

Smart Communications provides the platform that leading organizations trust to deliver personalized, consistent and compliant conversations across all touchpoints and channels. The Conversation Cloud™ consists of SmartCOMM™ for enterprise-scale customer communications, SmartIQ™ for digital forms transformation, and SmartDX™ for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com.

About Guidewire PartnerConnect ecosystem and Built by Guidewire

Guidewire PartnerConnect is designed to help Property and Casualty (P&C) insurance companies revolutionize their operations by connecting them with the largest peer network in the industry. Built by Guidewire apps are standardized integration solutions pre-built and managed by Guidewire that speed the delivery and maintenance of common integrations. These integrations are kept current with the latest product and vendor releases, and leverage Guidewire's Integration Framework and latest third-party technologies, designed to fully align with Guidewire Cloud Standards. Where available, under an optional services agreement, Guidewire can provision, configure, parameterize, maintain, and perform annual upgrades of the integrations for customers.

Today, insurers can access over 250 integrations developed for the Guidewire Marketplace that have been validated for security, quality, and compatibility. The Guidewire Marketplace comprises an ecosystem of powerful yet user-friendly solutions that scale for improved customer experiences.

For more information, please visit the Guidewire Marketplace.

Sobre os softwares da Guidewire

A Guidewire é a plataforma de confiança das seguradoras de P/C para engajamento, inovação e crescimento eficientes. Combinamos aplicativos digitais, core, análise de dados e machine learning para oferecer nossa plataforma em um serviço em nuvem. Mais de 540 seguradoras em 40 países, desde novas empresas no mercado até as maiores e mais complexas do mundo, operam com produtos Guidewire.

Como parceiro de nossos clientes, evoluímos constantemente para viabilizar o seu sucesso. Temos orgulho de nosso histórico inigualável de implementações, com mais de 1.600 projetos bem-sucedidos, desenvolvidos com o apoio do maior ecossistema de parceiros e equipe de P&D do setor. Nosso marketplace disponibiliza centenas de aplicativos que aceleram a integração, a localização e a inovação.

Para mais informações, visite www.guidewire.pt e siga-nos no X (anteriormente conhecido como Twitter) e LinkedIn.

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O email: pr@guidewire.com