SummaryRegional Alliance Manager, Guidewire SoftwareJob Description<h2>Regional Alliance Manager – APAC</h2>Guidewire is growing our Alliances team to meet the demand for our new products and partnerships globally. We need a gifted Regional Alliance Manager to align closely with our APAC Managing Director and his executive team, with our external partners as well as our Products, Sales, Services, and Sales Consulting teams internally to support our go to market strategy and meet our global sales demand.As a Regional Alliance Manager, you will develop and manage partnerships with consulting partners/SI’s within the region (APAC) across the markets we operate in i..e ANZ, Japan and others. <ul><li>SI Partner Management will be the primary focus of this role.  You will work with our consulting partners and SI’s on partner enablement strategies, fostering account level relationships and deal alignment with Guidewire Sales and Delivery teams, and discovering new opportunities for Guidewire market expansion. You should develop and drive the SI alliance partner to generate incremental revenue for Guidewire. </li><li>You will also play a critical role in fostering three-way alignment between Guidewire, SI partners, and Technology Alliance Partners. By collaborating closely with regional SI teams and the Tech Alliances team, you will ensure the inclusion of the most suitable ISV partners in project scopes to enhance the Guidewire value chain. This alignment will help reduce project costs, improve customer satisfaction, and drive success for all stakeholders. Additionally, you will work with the field and partners to achieve APAC sell-through revenue goals.</li></ul>Candidate Profile<ul><li>A strong foundation in partner relationship development and management.</li><li>A track record in Enterprise Sales and selling complex core system deals.</li><li>Demonstrated track record working in Global Alliance and Regional Alliance Manager models</li><li>A proven track record of working with Systems Integrators, Resellers and/or SaaS technology providers</li><li>Alliance experience at a major software product or services company that has sold globally to established and emerging markets is preferred</li><li>English language skills are required</li><li>Financial Industry expertise with domain knowledge in General Insurance is preferred</li><li>Demonstrate both business acumen and technical aptitude to listen and speak at all levels internally and externally in sales and execution functions.</li><li>Strong collaboration skills with the ability to work across multiple stakeholders/functions. </li><li>Strong execution skills to keep relationships and opportunities moving forward  </li><li>More informally, we are looking for more of a “hunter” profile who has experience working in startup and ambiguous environments. </li></ul> KPI’s for the Role<ul><li>This is a regionally focused role that will support both technology and SI/Consulting partners</li><li>This compensation for this role will have a variable compensation component (30-40%) which will be paid out monthly in alignment with Guidewire’s sales commissions process</li><li>75% of the variable will be based upon achieving APAC revenue goals with partners (both SI’s and sell thru partners</li><li>25% of the variable will be paid out based upon achievement of quarterly mbo’s related to Go to Market initiatives</li><li>Annual Bookings Targets and Quarterly MBO’s  will be mutually agreed upon with the MD of Asia Pacific.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Regional Alliance Manager, Guidewire Software

Alliance Manager, APAC

SummaryAre you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire! At Guidewire, we make software that offers Property and Casualty (P&amp;C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&amp;C insurance companies in areas such as data management, digital online portals, and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you, and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As a Senior Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.Job Description <h3>ESSENTIAL DUTIES AND RESPONSIBILITIES</h3><ul><li>A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.</li><li>Develop and maintain deep expertise in Guidewire’s suite of products</li><li>Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions, and collaborating with other teams to resolve complex problems.</li><li>Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests.  This  includes providing clear and concise technical explanations to non-technical customers, and managing customer expectations.</li><li>Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.</li><li>Execute operational tasks to provision, rebuild, configure, and restore services for customer cloud environments as needed.</li><li>Identify areas for service improvement, and collaborate with other teams to implement changes that improve the customer experience.</li><li>Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders, and providing timely updates to customers.</li><li>Share your technical knowledge and expertise with other team members, and contribute to the development of team training materials and processes.</li><li>Ability to resolve complex issues independently </li><li>Prioritizing and escalating customer issues appropriately </li></ul>REQUIRED SKILLS AND EXPERIENCEEducation and Work Experience<ul><li>Bachelor’s Degree in Computer Science or related field</li></ul><ul><li>5&#43; years of work experience providing enterprise application software support in Java for a B2B software company</li><li>Experience in handling high severity and complex issues impacting production systems availability </li><li>Experience in using various troubleshooting tools like : Datadog APM, Dynatrace, AppDynamics</li><li>Ability to read the stack traces and review the application code</li><li>Experience in troubleshooting perf issues in distributed environment</li><li>Advanced exposure to broad technical skills such as Cloud concepts (preferable AWS), Java development, Microservices, application architecture</li><li>Ability to read and interpret application server thread dumps, Oracle AWR reports, and other log files</li><li>Strong understanding of relational databases and SQL, preferably Postgres, Oracle and SQL Server</li><li>Experience in documenting technical solutions (preferably in the form of KCS articles)</li><li>Experience in mentoring junior engineers and assisting them on their daily tasks</li><li>Experience in collaborating with cross-functional teams (Dev, Cloud, Platform, Infosec, etc…)</li><li>Support managers and leads on improving processes and teams efficiency</li><li>Proactively look for ways to improve uptime, alerting, and efficiencies of systems.</li></ul><h3>Personal Qualities</h3><ul><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem solving</li><li>Employ sound business judgment when making business decisions</li><li>Use creative and innovative ways to solve problems</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees</li><li>Display an understanding of the customer’s needs and a strong commitment to customer satisfaction</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service</li></ul><h3>Other Requirements</h3><ul><li>Ability to read, write, and speak fluent English</li><li>Saturday &amp; Sunday coverage on rotation</li><li>You will be part of a team that works together at one of our company offices listed above </li><li>We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for after-hours production emergencies</li><li>Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings </li></ul>#LI-Hybrid About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about customer success?  Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?  If so, come join us at Guidewire!
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers.  We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics.  We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.
We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality, and collegiality.
We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact.  You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.
The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise.
As a Senior Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Application Support Engineer II

SummaryWe are looking for an Architect - Functional to join our Guidewire Professional Services team, which combines expertise in insurance with software implementation skills to lead strategic transformative projects for our customers.Job DescriptionArchitect (Functional), Professional ServicesThe Guidewire Professional Services organization includes business analysts, functional consultants, and technical integration consultants who work together to help customer and SI vendors to implement Guidewire applications at customer sites. Our projects are complex and can last from three months to two years depending on the specific customer requirements. During a project, the team will identify customer business requirements, identify solutions leveraging OOTB capabilities coupled with configuration to meet those requirements, and integrate the Guidewire application to other internal or external systems.Guidewire consultants are expected to spend up to 50% of their time on-site with the customer business and technical teams.  Albeit this role is primarily for the region but there may be an opportunity to work in other regions that Guidewire operates in.Guidewire applications are highly configurable to the requirements of each customer and require a thorough understanding of the objectives and requirements of the customer.We embrace Agile development, building mission-critical software using rigorous development practices. Our implementation process is sustainable, work/life balance friendly, and we pride ourselves on a calm, systematic, and rational approach to our business.To be considered you should have a combination of experience &amp; skills in the following:<ul><li>5&#43; years of relevant experience in implementing enterprise software solutions within complex project environments</li><li>Ability to design, estimate and deliver solutions for medium complexity product gaps and enhancements</li><li>Proven track record of leading functional / technical areas on implementation projects</li><li>Ability and experience in communicating effectively with customers, partners and team members at the project leadership level</li><li>Substantial experience using agile methodologies along with a familiarity with object-oriented design principles and databases.</li><li>Consulting &amp; Leadership Skills along with industry knowledge of the P&amp;C insurance industry with a focus on policy and/or underwriting</li><li>Ability to handle project management tasks (Scope Control, Estimating, Budgeting and Resource Management)</li><li>Interest and ability to travel as needed</li><li>Curiosity based on genuine love of technology and solving tough technical problems</li><li>Strong object oriented design, development and test skills with proven patterns knowledge, exceptional documentation skills, and the ability to communicate your thought process</li><li>JAVA, J2EE, JMS, JDBC OR C#, .NET experience – we do facilitate a technical test as part of the selection process</li><li>Hands-on scripting/programming/configuration capability in a multi-tier web application environment including conducting peer code reviews</li><li>Strong personal initiative and ability to personally execute with minimal oversight</li><li>Fluent in English and other EMEA languages (preferred)</li></ul> Key Responsibilities:  <ul><li>Take technical responsibility for all stages in the software development process for a functional area</li><li>Design, configure, test, correct, and document large complex programs and application modifications from supplied specifications using agreed standards and tools to achieve a well engineered result</li><li>Participate in work product reviews</li><li>Conduct peer code reviews to ensure optimization of base features and adherence to Guidewire bet practices</li><li> Learn and master your assigned Guidewire product in order to become a configuration resource and achieve Guidewire certification as a Subject Matter Expert</li><li>Consult with insurance carrier business and technical resources to produce business requirements and functional design documents</li><li>Partner with client business teams to understand business objectives and integration requirements using both business and technical skills</li><li>Estimate the effort required to configure the software</li><li>Coach and mentor junior team members on more complex Guidewire functionality and reinforces best practices</li><li>Provide exemplary service, technical advice, and guidance to ensure use of base features and best practices</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

We are looking for an Architect - Functional to join our Guidewire Professional Services team, which combines expertise in insurance with software implementation skills to lead strategic transformative projects for our customers.

Architect

SummaryGuidewire Professional Services organization, specializing in Data and Analytics, is seeking an exceptional professional to join our team. In this role you will utilize Guidewire standards, and best practices to enable our customer’s Data and Analytics initiative that are a mission critical component of their overall cloud journey. As a member of our organization, you will be expected to work with our customers, partners and other Guidewire team members to execute successful data transformation projects utilizing Guidewire’s data solution portfolio of products and solution frameworks. In addition to your dedication to our customers' success you will share your knowledge and benefit of your experiences with other Guidewire colleagues, enhance our project methodology and build/expand our tooling to improve our project execution to enable predictable outcomes. One of our principles is to have fun while we deliver, so this role will need to keep the delivery process fun and engaging for the team in collaboration with the broader organization. Given the dynamic nature of the work in the Data and Analytics team, we are looking for decisive, highly-skilled technical problem solvers who are self-motivated and take proactive actions for the benefit of our customers and ensure that they succeed in their journey to Guidewire Cloud Platform. You will collaborate closely with teams located around the world and adhere to our core values Integrity, Collegiality, and Rationality.Job DescriptionKey Responsibilities:<ul><li>You will deliver value to whichever substream you are assigned to in our customer’s data journey whether it be the ingress side to our flagship core InsuranceSuite applications using our migration tooling or on the egress side, delivering value leveraging our data platform.</li><li>You will work within the broader Guidewire data team to improve our internal processes and methodology.</li><li>You will participate in the creation of new tooling to support and streamline our project outcomes.</li><li>You are a self-motivated problem-solver who takes initiative and always puts customer success first.</li><li>You can adapt and perform at a high level in demanding fast-paced Agile environments.</li></ul> Qualifications:<ul><li>Bachelor’s or Master’s Degree in Computer Science, or equivalent level of demonstrable professional competency, and 5 years&#43; in delivery type role</li><li>Effective leadership, interpersonal, and communication skills.</li><li>Ability to build lead and build consensus around requirements</li><li>Enables offshore teams to be successful in delivering agreed upon business requirements while conforming to Guidewire best practices &amp; standards.</li><li>Coordinate with the PMO to provide technical leadership when necessary</li><li>Work in small teams and participate in a hands-on technical capacity when needed for meeting project goals.</li><li>Familiarity with data processing and ETL (Extract, Transform, Load) concepts.</li><li>Familiarity working with cloud platforms (AWS, Azure, GCP etc.)</li><li>Experience working with relational and/or NoSQL databases</li><li>Proficiency in SQL, Data Modeling, ETL/ELT, and cloud computing skills.</li><li>Experience working with customer teams to understand business objectives and functional requirements.</li><li>Ability to work independently and within a team.</li></ul> Nice to have:<ul><li>Insurance industry experience</li><li>Experience with Guidewire Datahub/InfoCenter</li><li>Experience with the Guidewire InsuranceSuite</li><li>Familiarity with AI Tools</li><li>Previous large scale data migration experience.</li><li>Certification in any of Guidewire data products.</li></ul>The US base salary range for this full-time position is $124,000 - $223,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire Professional Services organization, specializing in Data and Analytics, is seeking an exceptional professional to join our team.

In this role you will utilize Guidewire standards, and best practices to enable our customer’s Data and Analytics initiative that are a mission critical component of their overall cloud journey. As a member of our organization, you will be expected to work with our customers, partners and other Guidewire team members to execute successful data transformation projects utilizing Guidewire’s data solution portfolio of products and solution frameworks.  In addition to your dedication to our customers' success you will share your knowledge and benefit of your experiences with other Guidewire colleagues, enhance our project methodology and build/expand our tooling to improve our project execution to enable predictable outcomes.

One of our principles is to have fun while we deliver, so this role will need to keep the delivery process fun and engaging for the team in collaboration with the broader organization. Given the dynamic nature of the work in the Data and Analytics team, we are looking for decisive, highly-skilled technical problem solvers who are self-motivated and take proactive actions for the benefit of our customers and ensure that they succeed in their journey to Guidewire Cloud Platform. You will collaborate closely with teams located around the world and adhere to our core values Integrity, Collegiality, and Rationality.

Architect, Professional Services (Data and Analytics)

SummaryOur Business Technology team is looking for a Product Manager / Business Analyst who will partner with our Biz Tech Team and Business Partners for defining technical requirements and acceptance criteria, facilitating communication between the technical team and the business stakeholders, Running Agile planning meeting, Testing solution to ensure they meet the requirement, demoing solutions, communicating team status, and facilitating requirement modeling sessions. We have a work environment that encourages individual initiative, experiments with new insights for continuous improvement, and lets outstanding people do phenomenal work by minimizing the hassles of hierarchy and bureaucracy. You must be a self-starter and able to perform with minimal direction while working and collaborating efficiently with developers and product managers. "Work Location &amp; Culture" – Guadalajara, Mexico We’re excited to expand in Guadalajara with a hybrid work model that combines remote flexibility and intentional in-person connection. As the local team grows, we plan to establish a shared workspace—such as a WeWork or Regus-style facility—in a central location to support collaboration, community, and productivity. In the meantime, team members will work remotely and gather periodically for social events, volunteer opportunities, team-building, and professional development. Candidates should have reliable access to transportation—public or personal—to central and/or Midtown Guadalajara, as occasional in-person meetups will be expected. Once the shared workspace is in place, in-office presence may range from 1 to 3 days per week, depending on team and business needs."Job Description<h3>This position is remote to start, but we intend to have an office location for 1-3 days at an office location. All potential candidates MUST live in Guadalajara, Mexico area.</h3><h3></h3><h3>What will I be doing?</h3><ul><li>Lead requirements gathering sessions with the customers, translate business requirements into functional specifications</li><li>Lead and facilitate agile scrum meetings with business partners and development team to plan and deliver solution</li><li>Document business rules, process flows, configuration requirements, data mappings, and layouts for forms and letters</li><li>Communicate clearly and efficiently as well as influence outcomes</li><li>Understand the needs of multiple partners by identifying the current and future state business processes</li><li>Provide advice and recommendations to the product team for aligning business requirements to base product functionality</li><li>Work with developers to ensure their design and implementations meet the business requirements</li><li>Give a business-oriented validation for User Stories and UX design</li><li>Collaborate with various multi-functional teams in an Agile way such as Product Managers, Business Owners, Engineering, etc</li><li>Collaborate Test plan creation to assure quality of the products we deliver</li><li>Execute planned and unplanned manual test cases to ensure deliverables meet our business and system requirements</li></ul><h3></h3><h3>Desired Experience</h3><ul><li>Bachelor&#39;s Degree in Computer Science or related field</li><li>5&#43; years of requirements elicitation, analysis, specification, verification, and management practices and the ability to apply them</li><li>3-5&#43; years of Salesforce platform implementations in enterprise solutions</li><li>Salesforce.com Administrator certification is a plus</li><li>Configuration knowledge / experience with any salesforce cloud products</li><li>Working experience of CPQ systems including Quoting and Order management </li><li>Salesforce CPQ experience is highly preferred</li><li>Experience using Jira tool for project management</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Our Business Technology team is looking for a Product Manager / Business Analyst who will partner with our Biz Tech Team and Business Partners for defining technical requirements and acceptance criteria, facilitating communication between the technical team and the business stakeholders, Running Agile planning meeting, Testing solution to ensure they meet the requirement, demoing solutions, communicating team status, and facilitating requirement modeling sessions.

We have a work environment that encourages individual initiative, experiments with new insights for continuous improvement, and lets outstanding people do phenomenal work by minimizing the hassles of hierarchy and bureaucracy. You must be a self-starter and able to perform with minimal direction while working and collaborating efficiently with developers and product managers.

"Work Location & Culture" – Guadalajara, Mexico

We’re excited to expand in Guadalajara with a hybrid work model that combines remote flexibility and intentional in-person connection. As the local team grows, we plan to establish a shared workspace—such as a WeWork or Regus-style facility—in a central location to support collaboration, community, and productivity.

In the meantime, team members will work remotely and gather periodically for social events, volunteer opportunities, team-building, and professional development. Candidates should have reliable access to transportation—public or personal—to central and/or Midtown Guadalajara, as occasional in-person meetups will be expected.

Once the shared workspace is in place, in-office presence may range from 1 to 3 days per week, depending on team and business needs."

Associate Product Manager

SummaryWe are looking for a Business Analyst to join our Guidewire Professional Services Team, which combines expertise in insurance with software implementation skills to lead transformative projects for our customers. As a Business Analyst, you will collaborate with the wider Guidewire ecosystem to drive process improvements and create future-proof solutions aligned with industry trends. In this key role, you will be a trusted advisor, shaping business models while mentoring and guiding internal teams. Your ability to connect business objectives with technical, UX, and testing requirements will be key to ensuring successful project outcomes. If you are proactive, strategic, and ready to lead, this role offers a significant opportunity to make a lasting impact.Job Description<h2>Qualifications</h2><ul><li>Bachelor’s Degree in Information Technology, Business, or a related field</li><li>4-10 years of experience in insurance or technology-related roles.</li><li>Deep knowledge of the insurance value chain, particularly in front-office and mid-office processes</li><li>Expertise in leading implementation projects and providing innovative, customer-centric solutions</li><li>Familiarity with Agile methodologies and tools like Jira and Confluence</li><li>Strong communication skills and the ability to work across technical and business teams</li></ul>Key Responsibilities<ul><li>Requirements: Provides continuous requirements refinement and is the conduit for Services solutions.  </li><li>Analysis: Delivers analysis, problem resolution and provides recommendations for process improvement.</li><li>Consultant: Consult with customer facing and value optimization departments to lead transformation initiatives, aligning business objectives with innovative solutions using the Guidewire Cloud Platform.</li><li>Business Impact: Develops business cases, conduct gap analysis, and measure the business impact of implemented solutions, ensuring the highest value for customers.</li><li>Communication: Will communicate issues clearly and credibly with widely varied audiences and help to derive solutions.</li><li>Leadership: Mentors junior team members, sets standards for best practices in requirements gathering, documentation, and process design.</li></ul><h2></h2><h2>Key Skills</h2><ul><li>Languages: Fluent business level English is essential. </li><li>Domain Knowledge: Strong background and consultation experience in at least one insurance process in the claims, or policy administration / underwriting areas.</li><li>Software Implementation: Proven track record of leading large-scale software implementation projects, with expertise in translating complex business requirements into detailed functional specifications.</li><li>Problem Solving &amp; Strategic Thinking: Excellent critical thinking skills with the ability to navigate and solve complex problems and business challenges.</li><li>Stakeholder Management &amp; Negotiation: Strong negotiation skills with the ability to influence senior stakeholders, gain buy-in for solutions, and resolve issues across different departments.</li><li>Business Value Expertise: Experience in developing business cases, conducting gap analysis, and measuring the business impact of Services solutions.</li><li>Agile Leadership: Expertise in adapting Agile methodologies to meet the needs of large, complex projects and guiding colleagues through Agile frameworks.</li></ul><h2></h2><h2>Preferred Skills</h2><ul><li>Languages: Additional language skills are highly valued for working in global markets. </li><li>Domain Expertise: Additional expertise in multi faceted insurance processes including underwriting, claims, or policy administration. Proven ability to work with insurance carriers and implementation partners.</li><li>Design Thinking: Experience in Design Thinking practices to drive customer-centric, innovative and future-proof solutions.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

We are looking for a Business Analyst to join our Guidewire Professional Services Team, which combines expertise in insurance with software implementation skills to lead transformative projects for our customers. 

As a Business Analyst, you will collaborate with the wider Guidewire ecosystem to drive process improvements and create future-proof solutions aligned with industry trends. In this key role, you will be a trusted advisor, shaping business models while mentoring and guiding internal teams. Your ability to connect business objectives with technical, UX, and testing requirements will be key to ensuring successful project outcomes. If you are proactive, strategic, and ready to lead, this role offers a significant opportunity to make a lasting impact.

Business Analyst, Innovation POD

SummaryThe Business Architect works directly with clients to drive and fulfill their P&amp;C Insurance business requirements for a full system implementation within Guidewire InsuranceNow. These Business Architects work with other supporting Business Analysts in the following areas: requirements organization, planning and monitoring of requirements, requirements analysis, translating and simplifying requirements, QA testing, requirement configuration within InsuranceNow Studio, management of time for budget and schedule, maintaining communication with key project team and stakeholders, and requirement planning and task breakdown. The Business Architect helps drive individual project teams to successful delivery outcomes, focusing on delivery of clear and concise business requirements with clear problem statements.Job DescriptionProject Deliverables<ul><li>Engages in all aspects of a product or service offering project for a client, from inception to installation. </li><li>Actively consults with client’s business and technical resources to lead and collaborate on business requirements and functional design documents</li><li>Mentors others on managing project implementation throughout implementation cycle </li><li>Actively seeks mentorship and communicates to leadership any unclear expectation or business issue</li><li>Manages, advises and leads requirements on project implementations</li><li>Actively consults with clients in a thoughtful manner, engaging portfolio leadership as needed</li><li>Responsible for advocating the methodology for product implementation</li><li>Helps to design and estimates business solutions for product gaps and enhancements</li><li>Works with customer and partner resources to understand objectives and requirements using both business and system skills</li><li>Tracks work time and ensures correct billable time reporting</li><li>May be required for assistance in quality assurance testing of system deliverables. </li><li>Responsible for customer demos and presentations of the system during Implementation and releases</li></ul> Stakeholder Management<ul><li>Advises and gains stakeholder feedback where necessary</li><li>Escalates all scope changes and customizations</li><li>Communicates issues clearly and credibly with widely varied audiences</li><li>Acts as the business point person for interaction and alignment with project management, engineering, product development liaison, and other members of cross-functional teams</li></ul>Project Leadership<ul><li>Identifies potential consequences with risk levels and coaches other team members on implementing resolution to problems while escalating as necessary </li><li>Leads team in understanding customer requirements, collecting data, delivering analysis, and problem resolution and gives recommendations for process improvement</li></ul> Experience and Qualifications<ul><li>4&#43; years of business analyst experience</li><li>6&#43; years of P&amp;C Insurance experience</li><li>Bachelor&#39;s degree or relevant work experience.   </li><li>Experienced with working in a cross-functional team and with team members in different geographical locations.</li><li>Strong communication, analytical, verbal and written communication skills</li><li>Strong work ethic and ability to self-start</li><li>Strong knowledge of agile software development processes, and iterative development principles.</li><li>Understands basic insurance concepts and can communicate on insurance topics.</li><li>Ability to assess and manage risks and communicate appropriately.</li><li>Preferred: Experienced in directly communicating with and managing expectations of both internal and external executive stakeholders.</li><li>Experienced in developing and maintaining relationships with internal team members, customers and partner organizations. </li><li>Strong self-starter with desire to grow in Insurance Business knowledge.</li><li>Strong presentation skills with the ability to present at different levels using various tools (PowerPoint/Google Slides experience required)</li><li>May require travel up to 25% </li></ul>The US base salary range for this full-time position is $107,000 - $181,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

The Business Architect works directly with clients to drive and fulfill their P&C Insurance business requirements for a full system implementation within Guidewire InsuranceNow.  

These Business Architects work with other supporting Business Analysts in the following areas: requirements organization, planning and monitoring of requirements, requirements analysis, translating and simplifying requirements, QA testing, requirement configuration within InsuranceNow Studio, management of time for budget and schedule, maintaining communication with key project team and stakeholders, and requirement planning and task breakdown.  

The Business Architect helps drive individual project teams to successful delivery outcomes, focusing on delivery of clear and concise business requirements with clear problem statements.

Business Architect - InsuranceNow

SummaryThe focus of your role:  Our Customer Success program is fundamental to ensuring a successful journey, solution adoption and value realization for Guidewire Customers. The Client Partner is a senior strategic business leader who interacts with the C-suite of our largest, most strategic customers to ensure the success of the customers program(s) and to advocate for their requirements which has the ability to enhance and influence the Guidewire Cloud product roadmap significantly.  As a senior leader, you will be accountable for maximizing the business performance of the account and be the face of Guidewire responsible for customer delight, building trusted customers relationships and bringing thought leadership to cultivate and expand the GW brand. In partnership with Sales, Cloud Ops, Product, Services, Customer &amp; Partner Success teams, as well as our customers, you will craft a strategy to ensure customers are enthusiastically adopting Guidewire throughout their organization, achieving business value from the software and recognizing that value when the time comes to review their subscription.  You will execute that strategy by working directly with customers – from end users up to C-level executives - and by marshaling appropriate resources across the Guidewire organization to create a cohesive, customer-centric experience through a matrixed environment.  As you travel the Path to Success with the customer, you will act as an advocate in the customer’s interest. You will hold Guidewire, our partners, and our customer teams accountable to the joint strategic journey the customer and Guidewire declared when the Path to Success started. Additionally, the Client Partner will help structure and lead new initiatives across Strategic &amp; Tier 1 customers who are considering or transitioning to Guidewire Cloud. The Client Partner role is the central point of contact for our customers spanning the Path to Success from pre-sales to implementation through adoption. They play a critical role as a “trusted advisor” to our customers CxOs and Business Units.  What you’ll do: The role is responsible for collaborating with the GW teams and customers to help lead, win, and deliver customer value with Guidewire solutions. Job DescriptionAccount business operator:
<ul><li>Collaborates with sales, strategic advisory and services to optimize overall P&amp;L outcomes on the account(s) including customer relationship management, ARR targets &amp; long-term value, forecasting, return on investments.&nbsp;</li><li>In collaboration with sales, strategic advisory and services sets and manages the account strategy aligned with customer priorities for optimal value creation and establishes and manages account level KPIs such as churn, adoption, ARR, NPS/CSAT, etc</li></ul>
Strategic Advisor to customer key decision makers:
<ul><li>Drive strategic direction and business with our customers across parent and entities for value optimization and customer satisfaction taking into consideration, IT and business strategies, challenges, processes, people and partnerships.</li><li>Be the Voice of the Customer and work collaboratively with the account team and broader GW organization to develop and manage the strategy to build broad adoption of GW products throughout the Path to Success.&nbsp;</li><li>Understand their strategic goals and how our software enables achievement of them informed by deep P&amp;C industry and GW product expertise</li><li>Influence Guidewire’s product evolution through insights on customer’s priorities and investments</li><li>Demonstrate an understanding of their enterprise architecture; and</li><li>Bring insights and experiences from elsewhere in our Strategic and Tier 1 Cloud customer base making it relevant to their respective journey.</li></ul>
Customer Success Evangelist and Motivator
<ul><li>Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level</li><li>Become a trusted advisor and build multi-dimensional relationships promoting the GW value proposition&nbsp;</li><li>Advocate for optimal use, product upgrades, value tracking, and community engagement overseeing adoption of our products, building, and managing customer relationships for CSAT, NPS and service delivery.</li><li>Serve as key escalation point for the customer and work with our GW teams to ensure service provision meets both SLAs &amp; expectations</li><li>Orchestrate and align face-offs with the customer, meetings and foster key stakeholder contact management to ensure coverage and consistent, one GW approach to global customer engagement across all of our disciplines</li><li>Communicate to the customer and GW regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success.</li><li>Contribute to the processes and programs that will define Customer Success for Strategic and Tier 1 Cloud customers going forward</li></ul>
“Gateway” to/from the Guidewire Organization
<ul><li>Describe how the Guidewire Cloud roadmap is particularly relevant to the Strategic and Tier 1 customer’s business and technology objectives;&nbsp;</li><li>Take point on and coordinate to successful conclusion Guidewire’s response to customer questions and known service issues to ensure customer satisfaction;&nbsp;</li><li>Understand and document our current position with each customer and communicate the same to relevant parties within Guidewire;</li><li>Recognize incremental sales opportunities across GW solutions including core, digital, analytics/data and marketplace and partner with the sales team to pursue the deal ensuring the customer objectives and value proposition are at the forefront;&nbsp;</li><li>Introduce new features and best practices to customers according to their business needs;</li><li>Advance customer feedback to Product, Marketing, Customer and Partner Success, Services, and Sales teams;</li><li>Speak as an internal authority on the state of a given customer relationship;&nbsp;</li><li>Advise Guidewire about gaps that could affect our ability to support the Path to Success;</li><li>At the Board and Senior Management Level, ensure Guidewire is positioned effectively within customer and is well represented for potential growth opportunities</li><li>Ensure “best in class professionalism” in how we deliver across the account collaborating with the Delivery Principal to support escalations and manage expectations&nbsp;</li><li>Engage in negotiations in the contract renewal cycle, and where appropriate, support the renewals process to minimize customer attrition and ensure realistic expectation setting.&nbsp;</li></ul>
Team Leader and Developer:
<ul><li>Manage the global account team with dotted or solid line responsibility</li><li>Set direction, and provide coaching, mentorship and manage the performance of the account team building morale and positioning the team for success</li></ul>
What you’ll bring: The ideal candidate will bring diverse IT, Business Acumen and/or Management Consulting background and knowledge of industry trends, leveraging this credibility as a strategic advisor to our customers, alliance partners, and internal teams across Guidewire.
<ul><li>Experience leading and/or sponsoring Guidewire InsuranceSuite implementation programs;</li><li>Considerable experience with cloud technologies for mission-critical applications;</li><li>Impeccable relationship skills, including the ability to establish immediate credibility with strategic or Tier 1 customers and to connect effectively with Business and IT;</li><li>Demonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback and appraisal;</li><li>Empathy to understand customers’ problems/goals, and passion to take them on as your own;&nbsp;</li><li>Ability to accept criticism and diagnose problems without a defensive posture;</li><li>Ability to engender support from various stakeholders to create cohesive outcomes;</li><li>A naturally proactive disposition, a motivation for solving complex problems, and a relentless attention to detail;</li><li>Strong Insurance Background and Experience in Senior Executive discussions&nbsp;</li><li>Business Acumen and the comfort demonstrating product value and measuring/quantifying the intangible;</li><li>Ability to build and manage C-suite relationships at customers;&nbsp;</li><li>Experience working on pursuit teams and participating in the proposal development process;&nbsp;</li><li>Experience leading, managing, coaching, and developing staff;&nbsp;</li><li>The entrepreneurial skill to pioneer a new role, lead by example, build consensus around a vision, and motivate others without direct authority; and</li><li>Experience in a relevant field (e.g., customer success, management/technology consulting or software implementation in the insurance industry, cloud technologies for mission-critical applications).</li></ul>
How success will be measured:Financial
<ul><li>Financial</li><li>ARR Targets &amp; Long-Term Value</li><li>Forecasting</li><li>Return on Investments</li><li>ARR % </li><li>Retention Targets: Churn/Ramp Not Realized</li><li>Sales Support: Product Portfolio and TAM expansion&nbsp;</li></ul><div> </div><div>Operational</div><ul><li>Portfolio Level Delivery Health</li><li>Portfolio Level Adoption: Release version and Feature Adoption + Value Upside</li></ul><div> </div><div>Strategic Priorities</div><ul><li>Cloud Acceleration Progress to Target</li><li>Success Plan/Account Plan Execution &amp; Outcomes</li><li>Innovation &amp; Thought Leadership</li></ul><div> </div><div>Customer Relationships</div><ul><li>Customer Sentiment - NPS/CSAT scores</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

The focus of your role: 

Our Customer Success program is fundamental to ensuring a successful journey, solution adoption and value realization for Guidewire Customers. The Client Partner is a senior strategic business leader who interacts with the C-suite of our largest, most strategic customers to ensure the success of the customers program(s) and to advocate for their requirements which has the ability to enhance and influence the Guidewire Cloud product roadmap significantly. 

As a senior leader, you will be accountable for maximizing the business performance of the account and be the face of Guidewire responsible for customer delight, building trusted customers relationships and bringing thought leadership to cultivate and expand the GW brand. In partnership with Sales, Cloud Ops, Product, Services, Customer & Partner Success teams, as well as our customers, you will craft a strategy to ensure customers are enthusiastically adopting Guidewire throughout their organization, achieving business value from the software and recognizing that value when the time comes to review their subscription. 

You will execute that strategy by working directly with customers – from end users up to C-level executives - and by marshaling appropriate resources across the Guidewire organization to create a cohesive, customer-centric experience through a matrixed environment. 

As you travel the Path to Success with the customer, you will act as an advocate in the customer’s interest. You will hold Guidewire, our partners, and our customer teams accountable to the joint strategic journey the customer and Guidewire declared when the Path to Success started.

Additionally, the Client Partner will help structure and lead new initiatives across Strategic & Tier 1 customers who are considering or transitioning to Guidewire Cloud. 
The Client Partner role is the central point of contact for our customers spanning the Path to Success from pre-sales to implementation through adoption. They play a critical role as a “trusted advisor” to our customers CxOs and Business Units. 

What you’ll do: The role is responsible for collaborating with the GW teams and customers to help lead, win, and deliver customer value with Guidewire solutions. 

Client Partner

SummaryGuidewire’s Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire’s software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability. Cloud Engineers play a key role in operating Guidewire’s cloud platform and Insurance Suite products, developing tools to optimize system availability and performance for multi-tenant SaaS environments. They work closely with product developers to ensure the platform meets functional and non-functional requirements like performance, observability, and maintainability. The role requires strong independence, problem-solving skills, and expertise in technologies like Kubernetes and Aurora. Ideal candidates are passionate about automation, eager to learn new tools, and experienced in SaaS production support within cloud-native AWS environments.Job Description<h3>Essential Duties and Responsibilities</h3><ul><li>Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments</li><li>Administer and automate the team’s growing presence in AWS Operational support for Guidewire’s flagship highly integrated Java-based Insurance Suite web applications</li><li>Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform</li><li>Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems</li><li>Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure</li><li>Create system documentation and training materials to empower and educate our own and others.</li></ul><h3>Required Education, Skills and Experience</h3><ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Cloud computing experience- AWS preferred.</li><li>Familiarity with the Agile software development lifecycle</li><li>Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.</li><li>Experience supporting web applications running on Java / Apache / Tomcat in a live production environment</li><li>Demonstrable experience with automating systems and infrastructure with Terraform</li><li>Production-At-Scale support background in a heavily microservice-based world</li><li>Working with Kubernetes is a plus.</li><li>Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)</li><li>Background utilizing and supporting log analytical tools such as DataDog (Logging and APM) Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity</li><li>Seasoned expertise around x.509 certificate technology and basic concepts of encryption</li><li>Solid understanding of concepts surrounding containerized networking and all things IP</li><li>Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS</li><li>Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture.</li><li>Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.</li></ul><h3>Personal Qualities and Soft skills</h3><ul><li>A no-fear approach to ambiguity and a startup-like culture</li><li>You greatly prefer CLIops to ClickOps</li><li>You enjoy teaching and being a mentor to others</li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving</li><li>Strongly analytical mind with a penchant for process development and enhancement</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>A highly positive can-do attitude with a knack for being a team player</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees</li></ul><h3></h3><h3>Other Requirements</h3><ul><li>Ability to read, write, and speak fluent English</li><li>We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support</li><li>Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings</li><li>Work Timings / Shifts : (Rotational Weekend on-call)</li><li>Candidates are required to be on rotational weekend on-call</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire’s Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire’s software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability.

Cloud Engineers play a key role in operating Guidewire’s cloud platform and Insurance Suite products, developing tools to optimize system availability and performance for multi-tenant SaaS environments. They work closely with product developers to ensure the platform meets functional and non-functional requirements like performance, observability, and maintainability.

The role requires strong independence, problem-solving skills, and expertise in technologies like Kubernetes and Aurora. Ideal candidates are passionate about automation, eager to learn new tools, and experienced in SaaS production support within cloud-native AWS environments.

Cloud Engineer

SummaryGuidewire’s Cloud Engineering Team, part of Guidewire Global Support (GGS), provides 24/7 support for customers using Guidewire’s software on the Guidewire Cloud Platform. The team focuses on automating processes to enhance system efficiency and reliability. Cloud Engineers play a key role in operating Guidewire’s cloud platform and Insurance Suite products, developing tools to optimize system availability and performance for multi-tenant SaaS environments. They work closely with product developers to ensure the platform meets functional and non-functional requirements like performance, observability, and maintainability. The role requires strong independence, problem-solving skills, and expertise in technologies like Kubernetes and Aurora. Ideal candidates are passionate about automation, eager to learn new tools, and experienced in SaaS production support within cloud-native AWS environments.Job Description<h3>Essential Duties and Responsibilities</h3><ul><li>Deploy and operate shared multi-tenant infrastructure for a SaaS microservice-based containerized systems in addition to customer-centric application environments</li><li>Administer and automate the team’s growing presence in AWS Operational support for Guidewire’s flagship highly integrated Java-based Insurance Suite web applications</li><li>Implement and operate a complex single sign-on SAML/OAuth-based central authentication platform</li><li>Develop and deploy tooling to aid in driving 24x7x365 service operations of critical worldwide systems</li><li>Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure</li><li>Create system documentation and training materials to empower and educate our own and others.</li></ul><h3>Required Education, Skills and Experience</h3><ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Cloud computing experience- AWS preferred.</li><li>Familiarity with the Agile software development lifecycle</li><li>Background with Linux systems administration and strong scripting skills in Bash, Python, Go, etc.</li><li>Experience supporting web applications running on Java / Apache / Tomcat in a live production environment</li><li>Demonstrable experience with automating systems and infrastructure with Terraform</li><li>Production-At-Scale support background in a heavily microservice-based world</li><li>Working with Kubernetes is a plus.</li><li>Strong understanding of Single-Sign On, SAML, oAuth (Bonus points if hands-on experience with Okta)</li><li>Background utilizing and supporting log analytical tools such as DataDog (Logging and APM) Great understanding of DevOps tools, CI/CD and hands-on experience with git, Bitbucket and TeamCity</li><li>Seasoned expertise around x.509 certificate technology and basic concepts of encryption</li><li>Solid understanding of concepts surrounding containerized networking and all things IP</li><li>Experience working with Relational Databases such as Aurora Postgres and/or Oracle RDS</li><li>Advanced exposure to broad technical skills such as application development, web UI (design and development), JSON, application architecture.</li><li>Ability to read and interpret application server thread dumps, Catalina outputs, CloudTrail, and other critical logging outputs.</li></ul><h3>Personal Qualities and Soft skills</h3><ul><li>A no-fear approach to ambiguity and a startup-like culture</li><li>You greatly prefer CLIops to ClickOps</li><li>You enjoy teaching and being a mentor to others</li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving</li><li>Strongly analytical mind with a penchant for process development and enhancement</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>A highly positive can-do attitude with a knack for being a team player</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees</li></ul><h3></h3><h3>Other Requirements</h3><ul><li>Ability to read, write, and speak fluent English</li><li>We provide 24x7 support to our customers, so we expect you to take turns with your teammates being on-call for weekend production emergencies or to provide rotating weekend operational support</li><li>Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings</li><li>Work Timings / Shifts : (Rotational Weekend on-call)</li><li>Candidates are required to be on rotational weekend on-call</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support Database Engineer to join our dynamic Global Support team. The Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Site Reliability Engineering teams. You will be learning new and exciting AWS technologies as we continue our journey on the cloud. In addition, you will work on multiple database platforms and utilize your skills in performance tuning, and troubleshooting. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software on the Guidewire Cloud Platform.Job Description<h3>Responsibilities</h3><ul><li>Function as a primary contact to review, investigate, and promptly fulfill Customer requests and resolve incidents in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction. Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Develop and maintain in-depth knowledge of our database, platform and applications  through company-sponsored training and experience </li><li>Job activities include setup (provisioning), configuration, monitoring and production support of platform and database environments on EC2 and RDS/Aurora platforms.</li><li>Collaborate with the development and support teams, develop and foster strong relationships with customers and stakeholders, and act as a trusted advisor and technical point of contact.</li><li>Strong eye for product and process improvements, collaborating with other departments within the company, following the escalation path if needed.</li><li>Contribute to an environment that encourages information sharing, team-based mindset, cross-training, and an absolute focus on doing what is best for the customer.</li></ul><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>3&#43; years of experience working with and troubleshooting Oracle, MySQL, MSSQL or other database technologies. Experience with AWS RDS/Aurora PostgreSQL is a plus</li><li>Working knowledge of one or more database high availability technologies and  database data replication tools is an advantage</li><li>Unix/Linux general administration skills and/or python/powershell scripting is a distinct advantage</li><li>Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus.</li><li>Experience solving issues with software code and reporting progress; preference for experience with a commercial customer incident tracking tool or CRM like Salesforce</li><li>Experience using a software defect tracking system such as JIRA preferred</li><li>Skills to read and interpret application server log files. </li><li>3&#43; years’ experience working directly with customers or key internal partners; preference for support for a B2B software company</li><li>Outstanding analytical and troubleshooting skills; with great attention to detail, ability to think critically and display an aptitude for problem-solving</li><li>We provide 24x7 support and the job may require working shifts outside of normal business hours and weekend shifts </li><li>Read, write, and speak fluent English. Score bonus points if you have skills in another language such as French or Spanish.</li></ul><h3>Personal Qualities and Soft skills</h3><ul><li>You enjoy teaching and being a mentor to others</li><li>Good communication and presentation skills with an ability to explain complex technical concepts to a varied audience</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>A highly positive can-do attitude, thrives in a team-oriented environment, values diversity, and actively contributes to team goals </li><li>Demonstrates strong follow-through and consistently keep commitments to customers and employees</li><li>Self motivated, and ability to manage multiple tasks with different deadlines.</li></ul><h3>Benefits</h3><ul><li>Competitive market Salary</li><li>Bonus</li><li>Company pension contributions</li><li>Fully funded medical insurance for you and your family</li><li>Annual Wellness Reimbursement</li><li>26 annual leave days</li><li>16 weeks paid maternity and paternity leave</li><li>3 paid days volunteering in the community</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for a proactive and solution-driven Cloud Platform Support Database Engineer to join our dynamic Global Support team. The Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Site Reliability Engineering teams. You will be learning new and exciting AWS technologies as we continue our journey on the cloud.  In addition, you will work on multiple database platforms and utilize your skills  in performance tuning, and troubleshooting. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software on the Guidewire Cloud Platform.

Cloud Platform Support Database Engineer

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.Job Description<h3>Responsibilities:</h3><ul><li>Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.</li><li>Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience </li><li>Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer</li><li>Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.</li></ul><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>Proficiency in working with networking protocols and concepts, including TCP/IP, HTTP, DNS, and load balancing.</li><li>Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.</li><li>General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases </li><li>Familiarity with software development lifecycle</li><li>Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus </li></ul>#LI-HybridAbout GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for a proactive and solution-driven Cloud Platform Support
Engineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.

Cloud Platform Support Engineer III

SummaryAs a Consultant 2 you will be at the forefront of delivering cloud migrations to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their technical skills and thrive in a collaborative and dynamic environmentJob DescriptionResponsibilities:<ul><li>Cloud Migration Execution: Provide hands on delivery of InsuranceSuite Technical Upgrade and Database Upgrade services to customers undergoing cloud migrations</li><li>Tooling Development: Contribute to the development and innovation of automation tools to streamline the upgrade process, enhancing efficiency and accuracy</li><li>Mentorship and Process Enhancement: Mentor junior team members, offering guidance and support and actively drive continuous improvement initiatives within the project team</li><li>Product Mastery: Achieve proficiency in assigned Guidewire products, leading to the successful completion of required Guidewire certification as a Subject Matter expert within the desired timeframe</li></ul>Technical and Functional Consultant Competencies<ul><li>Creative Problem Resolution: Demonstrate the capacity to address complex and unforeseen technical challenges with creative and practical solutions</li><li>Code Analysis and Adaptation: Possess a strong aptitude for analyzing ad comprehending diverse and customised code bases even with a limited contextual information to facilitate effective and context aware modifications and enhancements</li><li>Issue Management and Escalations; Proactively identify and escalate potential project delays or critical issues to the Project Manager and / or Technical Lead</li></ul>Required Skills and Experience<ul><li>Professional Experience: 2-5 years of practical industry experience with Object Oriented Programming (OOP), preferably Java, relational database management systems (including data modelling and SQL proficiency), web user interface design and development, and XML</li><li>Emerging Technologies: Familiarity with Artificial Intelligence (AI) and Machine learning (ML) concepts, and Large Language Models (LLMs) is an advantage, with a willingness to engage with these technologies.</li><li>Version Control Proficiency: Expertise in managing code conflicts using tools like Git, including the ability to analyze 3 - way merge conflicts and making informed decisions to resolve them</li><li>Consulting Acumen: Demonstrated strong consulting skills, including effective problem solving, customer communication and contribution to knowledge sharing initiatives</li><li>Technical Essentials: Required experience in Java and Git</li><li>Technical Desired Experience: Experience with JSON, RESTful APIs, IntelliJ, SQL, Python and Gradle is preferred</li><li>Collaboration and Autonomy: Ability to function both as an effective team member and individual contributor</li><li>Educational Background: Bachelor of Science (BSc) degree in Computer Science or an equivalent qualification</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As a Consultant 2 you will be at the forefront of delivering cloud migrations to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their technical skills and thrive in a collaborative and dynamic environment

Consultant 2, Cloud Migrations

SummaryAbout Guidewire: Guidewire is expanding its Professional Services team in India with a variety of roles open in our Professional Services center. In professional services, we provide implementation and production services to our customers around the world. We are constantly innovating to accelerate the pace, predictability, and affordability of solutions to help customers adopt the Guidewire platform and applications. We are looking for smart, proactive, and results-oriented Consultants (Java Developers) to join our team in Bangalore. Role Overview: As a Consultant 2 you will be at the forefront of delivering innovative solutions and exceptional service to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.Job DescriptionKey Responsibilities:<ul><li>Solution Design and Implementation: Collaborate with clients to understand their business requirements and translate them into technical solutions. Design, develop, and implement Guidewire software solutions, ensuring they meet client needs and industry standards.</li><li>Prototyping and Tooling:Innovate and create early versions of tools and features.Optimize methods for efficient production and refine solutions based on feedback and testing.</li><li>Mentoring and Continuous Improvement:Mentor junior team members and guide them in developing advanced skills.Lead and promote continuous improvement initiatives within the team.</li><li>Marketplace and Upgrade Delivery:Work with the Marketplace team to develop new solutions and improve delivery processes.Innovate new ways of working to enhance the efficiency and effectiveness of Upgrade and Marketplace delivery.</li><li>Product Expertise: Learn and master your assigned Guidewire product and pass the required Guidewire certification as a Subject matter expert within the expected timeframe.</li></ul> Technical &amp; Functional Consultant skills:<ul><li>Development: Customize Guidewire applications by writing code (typically in Gosu, a language used by Guidewire) for features that cannot be achieved through out-of-the-box configuration.</li><li>Integration: Develop and implement integrations between Guidewire InsuranceSuite and other enterprise systems like CRM, document management systems, or third-party data providers via Cloud services such as Integration Gateway leveraging Apache Camel and RESTful APIs. Utilize the Guidewire Cloud Platform tools for building the Policy, Claims, and Billing systems of tomorrow.</li><li>Data Migration: Develop scripts and tools to migrate data from legacy systems to Guidewire Customers Cloud solutions</li><li>Performance Tuning: Optimize the performance of the Guidewire applications to ensure they run efficiently at scale.</li><li>Troubleshooting: Diagnose and resolve technical issues encountered during implementation or post-go-live support.</li><li>Requirement Gathering: Work closely with the client to understand their business processes, requirements, and objectives.</li><li>Solution Design: Translate business requirements into functional specifications and design documents for the InsuranceSuite products (PolicyCenter, BillingCenter, ClaimCenter and ContactManager).</li><li>Configuration: Use Guidewire’s configuration tools such as Studio IDE based on IntelliJ to customize entity models, business rules, workflows, and user interfaces.</li></ul> Required Skills/Experience:<ul><li>2-5 years of hands-on experience with Object-Oriented programming (preferably Java), relational databases (data modeling/SQL), web UI (design and development), and XML.</li><li>Proficiency in Guidewire Cloud products OR another Insurance Industry Enterprise software</li><li>Strong consulting skills as outlined in the GSC Consulting Competency Framework, including problem-solving, communication proficiency, and knowledge contribution.</li><li>Experience with Gosu, Apache Camel, JSON, RESTful APIs, Camunda Workflow, GIT, PR reviews, IntelliJ, and React.</li><li>Ability to work independently and within a team.</li><li>Flexibility to do shift work as needed (aligning to US colleagues/customers).</li><li>BSc in Computer Science or equivalent.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

About Guidewire: 
Guidewire is expanding its Professional Services team in India with a variety of roles open in our Professional Services center. In professional services, we provide implementation and production services to our customers around the world. We are constantly innovating to accelerate the pace, predictability, and affordability of solutions to help customers adopt the Guidewire platform and applications. We are looking for smart, proactive, and results-oriented Consultants (Java Developers) to join our team in Bangalore.

Role Overview: 
As a Consultant 2 you will be at the forefront of delivering innovative solutions and exceptional service to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.

Consultant 2, GSC

SummaryConsulting Manager Guidewire's Professional Services is looking for a proactive, passionate, and people-oriented Consulting Manager to join and help grow the Global Services Center (GSC) team in Kuala LumpurJob DescriptionWhat We Do?The GSC was established to help meet a growing global customer demand for expertise in implementing Guidewire’s products, currently being used by customers who are household names globally in the property and casualty (P&amp;C) insurance industry.As a Consulting Manager, you will be responsible for managing a team of Guidewire consultants who lead and execute software product implementation projects in the professional services arena, ensuring customer success.In this critical role, you will be responsible for the recruitment, onboarding, engagement, ongoing performance and development of a staff of consultants to ensure their success and continued growth within Guidewire. You will support resource/capacity planning and staffing of projects for GSC in the region and across the globe.In collaboration with other GSC management team members in offices around the world, you will also be responsible for leading, executing and supporting regional and global GSC and/or Professional Services initiatives, These include initiatives in talent branding and recruitment , campus outreach and graduate programs, employee experience and engagement,  product training and technical workshops and organizational development.Essential Duties:<ul><li>Responsible for line management of a group of functional and technical consultants based in Kuala Lumpur</li><li>Onboard new consultants, conduct regular check-ins and performance review requests / provide feedback, and develop / track individual development plans. Provide necessary coaching and support, and ensure staff receives project mentoring and technical guidance.</li><li>Manage performance issues and any arising internal conflict to resolution and make recommendations for promotions and/or salary actions by gathering necessary feedback for informed decision-making.</li><li>Engage in capacity/resource planning and project staffing in coordination with the Resource Management  Office to ensure appropriate staffing for delivery excellence. Engage internal project leadership to monitor and support consultant’s performance in the project to ensure customer success.</li><li>Monitor employee’s wellbeing and manage time off and study leave to ensure compliance and ensure work/life balance.</li><li>Responsible for recruitment of new consultants. Participate in candidate interviews, make selection and hiring decisions, help to design the interview format and/or train interviewers in the hiring process.</li><li>Lead and/or execute organizational efforts such as workforce planning,  succession planning, change management and communications, employee engagement activities and meetings.</li><li>Lead and/or coordinate professional development initiatives such as organizing training programs, coordinating product training and technical workshops, and supporting knowledge management. Ensure available training and collateral (e.g. new product certification or skills development) is communicated promptly and product certifications are updated timely.</li><li>Work as a member of the GSC management team to lead and/or implement initiatives to improve current processes such as hiring, onboarding, career development as well as new processes to improve the organization operations and employee experience.</li><li>Mediate internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients.</li></ul>Required Skills/Experience:<ul><li>Experience as a people manager in a consulting organization or similar services organization within a software product company. You may have come from a technical background, having moved into a people and project management capacity.</li><li>Previous consulting background and experience in a technology or insurance environment is a must.</li><li>Demonstrated success with aligning teams to meet company and functional objectives.</li><li>Proven track record as a manager with ability to hire, mentor, coach and develop Consulting staff.</li><li>Must be able to work in a fast paced and passionate environment. Relevant experience in a multinational and multicultural organization would be ideal.</li><li>Excellent problem solving and communication skills.</li><li>Relevant degree from third-level or higher education institution.</li><li>Eligible to work in Kuala Lumpur and able to travel occasionally to the US, Europe or within APAC.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Consulting Manager


Guidewire's Professional Services is looking for a proactive, passionate, and people-oriented Consulting Manager to join and help grow the Global Services Center (GSC) team in Kuala Lumpur

Consulting Manager, GSC

SummaryThe Customer Success team within Guidewire is a team focused on helping our customers maximize the value of their Guidewire investment. The Customer Success Director is accountable for continuity and successful execution of all stages of the customer journey. We expect that our customers will see their Success Manager as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of happy customers that make daily use of the platform, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.Job DescriptionResponsibilities:<ul><li>Ensure Guidewire customers continuously achieve the maximum value from their Guidewire investment</li><li>Consistently engage with customers fostering knowledge of the customer’s product experience and strategic business needs</li><li>Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services</li><li>Provide early insight and adoption recommendations for new products and product features</li><li>You will be responsible for product adoption of one or more Guidewire solutions helping customers to maximize the value of their Guidewire investment</li><li>When appropriate, you will take point of driving to a successful conclusion customer issues or situations, following the standard Guidewire methodology and involving other departments and individuals as necessary.</li><li>You will develop a deep and cross-functional understanding of the key business challenges of your customers.</li><li>Ensure visibility of program and customer health both internally and with customer teams</li><li>Account management: <ul><li>Ability to create &amp; improve strategic relationships with Insurance carriers decision makers (C level, Business)</li><li>Account governance</li><li>Account Health, NPS/CSAT management</li><li>Account planning with ARR growth KPI</li><li>Product penetration: Identify and mature opportunities (cross sell / upsell) until the opportunities are qualified </li></ul></li></ul> Required Skills/Experience:<ul><li>5 - 10 years relevant work experience – prior Customer Success roles, implementation delivery or sales</li><li>Demonstrated executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views (and personalities) and engender honest feedback and appraisal</li><li>Demonstrated ability to work on multiple initiatives or accounts simultaneously and under pressure</li><li>Ability to travel as needed to client locations, industry events and company initiatives</li><li>Guidewire office will be Munich, Germany or remote in Germany, to be agreed.</li><li>Targeted accounts from DACH region.  </li></ul>Desired Skills:<ul><li>Guidewire product knowledge in a delivery or sales role</li><li>Strong knowledge of the P&amp;C insurance space, industry trends and challenges, the fundamental economics of an insurance company</li><li>Cross functional team management skills in a customer service related position</li><li>Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams</li><li>Demonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business priority</li><li>Demonstrated knowledge of Guidewire InsuranceSuite and PolicyCenter expertise is preferred</li><li>Experience working with cloud-native solutions, the development process for cloud delivery and/or managed solutions</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

The Customer Success team within Guidewire is a team focused on helping our customers maximize the value of their Guidewire investment. The Customer Success Director is accountable for continuity and successful execution of all stages of the customer journey.  We expect that our customers will see their Success Manager as a trusted advisor and true partner – encouraging customer teams to adopt best practices, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of happy customers that make daily use of the platform, that renew their subscriptions, and are eager to expand the footprint of the Guidewire solutions within their organization.

Customer Success Director, DACH

SummaryReady for a new challenge? Join Guidewire as a Data Engineering Manager! We are building a new team to take advantage of our market leading position and access to data to build advanced predictive models and variables to drive the next generation of growth in the P&amp;C insurance market. This is an opportunity to come on board early and shape our direction and have a broad impact on the insurance industry.Job Description<h3>Responsibilities</h3><ul><li>Lead a small team of 5-7 data engineers to drive multiple simultaneous projects with a focus on data preparation and pipeline development for predictive modeling. Includes:</li><li>Data interrogation, exploratory data analysis, profiling, and reconciliation</li><li>Data pipeline creation, revision and monitoring based on product manager and data scientist/actuarial input</li><li>Feature creation,  initial testing, and ongoing management</li><li>Work collaboratively with other staff including product managers, data scientists, other data analysts, architects to solve problems, develop innovative approaches, and provide project status</li><li>Create and manage data assets, datasets, features, and code with a focus on simplicity, scalability, reusability, and clear documentation </li><li>Interface with larger Guidewire engineering team to align technologies, standards, and manage dependencies across teams</li><li>Additional work assignments not related to specific project work such as new feature development, external data research, providing user feedback on new products and tools under development</li></ul><h3>Qualifications</h3><ul><li>Bachelors or Masters degree or equivalent industry experience</li><li>Passion for solving complex data problems</li><li>7-10&#43; years of relevant experience, including leadership of other data engineers</li><li>Must have advanced, hands on experience building predictive modeling datasets and features</li><li>Expert SQL skills, including advanced functions, table design, view creation, stored procedure and script design and coding, general performance tuning</li><li>Must have demonstrated experience working with Guidewire ClaimCenter and/or PolicyCenter data</li><li>Expert data profiling and analysis skills including statistical analysis</li><li>Extensive experience building ETL and ML data pipelines </li><li>In-depth knowledge of DBT (Data Build Tool), Python and PySpark</li><li>Deep experience with AWS data capabilities like Airflow, Glue, Redshift, EMR, Lambda</li><li>Experience with developing and automating data quality monitoring </li><li>Experience with US/Canadian P&amp;C standard lines of business</li><li>Experience with P&amp;C policy administration and claims processing concepts</li><li>Exposure to and understanding of NLP and other ML techniques </li><li>Experience with AWS Sagemaker and Feature Store a bonus</li><li>Experience and skill in communicating insights derived from data to both technical and non-technical personnel</li><li>Ability to carry out projects and mentor a team with minimal direction</li><li>Self-motivated and detail-oriented with desire to solve problems</li></ul>#dataengineering #predictive #propertyandcasualty #managementThe US base salary range for this full-time position is $161,000 - $284,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Ready for a new challenge? Join Guidewire as a Data Engineering Manager! We are building a new team to take advantage of our market leading position and access to data to build advanced predictive models and variables to drive the next generation of growth in the P&C insurance market. This is an opportunity to come on board early and shape  our direction and have a broad impact on the insurance industry.

Data Engineering Manager

SummaryGuidewire is looking for a collaborative, proactive, and results-oriented Database Migration Engineer. As Guidewire’s SAAS offering matures, we are facilitating migration of increasing numbers of customers' databases as well as databases with larger volumes and more complex data from legacy Guidewire systems into our Cloud Platform.Job DescriptionSuccessful Database Migration Engineers at Guidewire perform a variety of duties:<ul><li>Optimization of data transfer</li><li>Runtime database performance optimization</li><li>Migration dry runs/rehearsals</li><li>Production go-lives</li><li>Assisting customers with data validation</li><li>Developing and maintaining tooling to automate migration activities</li></ul>Required Experience:<ul><li>Bachelor’s Degree in Computer Science or a related STEM field, or equivalent experience</li><li>4&#43; years of experience with database engineering, including 2&#43; year data migration</li><li>Deep knowledge of Oracle and/or SQL Server databases</li><li>Database Migration from Oracle and/or SQL Server to Postgres</li><li>Postgres database optimization (query plans, etc)</li><li>One or more cloud services (AWS, Azure, etc)</li><li>Data replication tools (MS SQL Server transactional replication, Oracle Golden Gate, AWS DMS, etc)</li><li>UNIX general administration skills, including scripting with bash, python etc</li><li>ANSI SQL Language</li><li>Network connectivity and troubleshooting</li></ul>Desired Experience:<ul><li>Infrastructure management tools such as Terraform</li><li>Programming experience using languages likes Java, C, Kotlin, Go</li><li>Jira and/or Salesforce for managing work requests</li><li>Source control such as Git</li></ul>Personal Qualities and Soft Skills:<ul><li>Strong work ethic and a positive, can-do attitude</li><li>Strong follow-through and commitment to customers and colleagues</li><li>Speak your mind and defend ideas based on merit, yet humility and hunger to learn from others</li><li>Read, write, and speak English fluently</li></ul>Job Location &amp; Hours:<ul><li>Hybrid - Bangalore of Kuala Lumpur office/partly remote</li><li>Standard 40 hour work week.</li><li>Weekend work is required. Expect to work 30-50% of weekends. Commensurate comp time is given flexibly the following week after a weekend is worked.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for a collaborative, proactive, and results-oriented Database Migration Engineer. As Guidewire’s SAAS offering matures, we are facilitating migration of increasing numbers of customers' databases as well as databases with larger volumes and more complex data from legacy Guidewire systems into our Cloud Platform.

Database Migration Engineer III

SummaryPrincipal, Professional Services (German speaking) Principals will manage a portfolio of accounts. Their primary responsibility will be maintaining relationships with our accounts and customers as they move to Guidewire Cloud.Job DescriptionPrincipal, Professional Services (German speaking)The Principal will remain engaged and accountable for the full scope of the transformation program for the cloud program. This role will also oversee internal and external communication for their assigned customer cloud implementations. As strategic consultants, they will help customers maximize Guidewire&#39;s current and future offerings. Additionally, they will advocate for customers&#39; needs with partners and internal teams while being accountable for the portfolio&#39;s financial performance and revenue growth. Responsibilities include:<ul><li>DACH Market specialism</li><li>Customer Success and Program Management</li><li>Sales Support and Opportunity Management</li><li>Account and Resource Management</li><li>Internal Advocacy and Collaboration </li></ul>DACH Market specialism <ul><li>Fluent written and spoken German is required</li><li>Expert in insurance with in-depth knowledge of at least one market within the DACH region, confident in customer and partner engagements promoting Guidewire ability to meet market needs </li><li>Primary responsibility will be the DACH region</li><li>Collaborates effectively with cross-functional DACH team over multiple accounts </li><li>Awareness of existing market systems and solution ecosystem, understanding complementary and competing solutions</li></ul>Customer Success and Program Management <ul><li>Accountable for the success of Guidewire Cloud implementations, coordinating all roles across assigned projects and ensuring execution of critical steps in cloud transformation. </li><li>Manages customer adoption and holds them accountable to key standards, including performance testing and success criteria. </li><li>Leads strategic dialogues to leverage GWCP features and integrates key considerations into future planning and capacity management.</li></ul>Sales Support and Opportunity Management <ul><li>Supports the sales team on GWCP opportunities, collaborating on proposal responses and accompanying PS opportunities. Ensures accuracy of Bookings Opportunities and manages small-value opportunities independently. </li><li>Develops program plans with cost estimates and establishes margin expectations for implementation proposals.</li></ul>Account and Resource Management <ul><li>Accountable for a portfolio of accounts, ensuring consistent practices and success across customers. </li><li>Manages staffing projections and resolves cross-portfolio staffing conflicts by coordinating with relevant teams</li></ul>Internal Advocacy and Collaboration <ul><li>Advocates for cloud engagements internally, managing relationships with partners and Guidewire resources. </li><li>Collaborates with Product Development on portfolio needs and plans handover to BAU and CS teams upon program completion. Provides concise updates to PS regional leadership, VPs, and Portfolio Directors (EMEA) </li></ul>Competency/Skills Requirement <ul><li>Accountable: Takes accountability for customer engagement and internal metrics (P&amp;L, cross-team collaboration, services growth, client sat).</li><li>Financial Management: Has experience managing P&amp;L for customer accounts and effectively manages the P&amp;L for customer accounts; understands the Guidewire sales process and can effectively lead conversations pre- and post-sale about current and potential offerings. </li><li>Collaborative: Builds credibility across departments to support cross-team collaboration required to support the customer and the Engagement Manager leading the execution. </li><li>Sales Support: Strong sales acumen with an entrepreneurial mindset, capable of identifying and creating new sales opportunities through strategic thinking and proactive engagement. </li><li>Team player: Proven ability to work collaboratively and adhere to processes with other PS stakeholders, including PS Operations, Digital, Data, InsuranceSuite, and GSC practices. </li><li>Influential: Understands the customer and guides the customer and SIs towards the best possible outcome. </li><li>Strategic: Anticipates customer needs, risks, and issues and effectively manages complex issues. </li><li>Guidewire Knowledge: Understands the Guidewire catalog and capabilities at a high level. </li><li>High-Level Technical Knowledge: Understanding of cloud and technical terminology is desirable. </li><li>Cloud Knowledge: Understand Guidewire Cloud and maintain AWS certification. </li><li>Insurance Industry Knowledge: Understand Insurance Industry for the country/region in which they specialise. Active participant in-market, for example, presence on market associations, trading bodies, or representative at trade shows, panel speaking etc. </li><li>Travel: Travel will be required as part of this role (up to 50%)</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Principal, Professional Services (German speaking)
Principals will manage a portfolio of accounts. Their primary responsibility will be maintaining relationships with our accounts and customers as they move to Guidewire Cloud.

Delivery Principal (German Speaking)

SummaryGuidewire is looking to direct a material change in the way we drive value from our internal applications. With the changing technology landscape, and the growth of our business, there is an opportunity to rethink how we deliver to our stakeholders and the impact our software has on the business. In order to achieve this, we are seeking a dynamic and experienced Director of Salesforce Engineering. This role will be responsible for overseeing the development, implementation, and ongoing operations of the Salesforce platform. The ideal candidate will have a strong technical background, excellent stakeholder management, proven leadership and managerial skills, a strategic mindset to drive innovation, and ensure appropriate efficiency throughput across the engineering team.Job Description<h3>Key Responsibilities:</h3><ul><li>Define and implement a clear vision and roadmap for internal application development strategy aligned with organizational goals.</li><li>Lead and manage the internal engineering teams and contractors responsible for internal applications, ensuring alignment with business goals and objectives.</li><li>Drive the development, customization, and integration of Salesforce and other internal applications to meet the needs of business stakeholders.</li><li>Collaborate with cross-functional teams, including, Sales, Professional Services, Product Development and Finance to understand their requirements and deliver effective solutions.</li><li>Develop and implement best practices for software development, deployment, and maintenance, ensuring high performance, security, and scalability.</li><li>Identify opportunities for innovation within the internal systems and processes and look outward to provide best in class solutions and practices.</li><li>Manage application / platform project timelines, budgets, and resources and capacity, ensuring projects are delivered on time and within scope.</li><li>Mentor and develop engineering team members, fostering a culture of innovation, collaboration, accountability, and professional growth.</li><li>Direct the team utilizing KPI’s and data to inform decision making.</li><li>Ensure compliance with relevant regulations, standards, and best practices.</li><li>Manage budget across applications, projects and services within a portfolio.</li></ul><h3>Qualifications:</h3><ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>10&#43; years of experience in software engineering, with at least 5 years in a leadership role.</li><li>Proven experience managing, innovating on and optimizing Salesforce.</li><li>Strong understanding of software development methodologies, including Agile and DevOps.</li><li>Excellent problem-solving skills and the ability to make data-driven decisions.</li><li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.</li><li>Demonstrated ability to lead and inspire a diverse team of global engineers.</li></ul>The US base salary range for this full-time position is $170,000 - $298,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking to direct a material change in the way we drive value from our internal applications. With the changing technology landscape, and the growth of our business, there is an opportunity to rethink how we deliver to our stakeholders and the impact our software has on the business. In order to achieve this, we are seeking a dynamic and experienced Director of Salesforce Engineering. This role will be responsible for overseeing the development, implementation, and ongoing operations of the Salesforce platform. The ideal candidate will have a strong technical background, excellent stakeholder management, proven leadership and managerial skills, a strategic mindset to drive innovation, and ensure appropriate efficiency throughput across the engineering team.

Director of Salesforce Engineering

SummaryAre you a highly motivated, customer-centric problem-solver with a passion for cutting-edge technology and a talent for clear communication? Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team! At Guidewire, we are the industry leader in software solutions for the Property &amp; Casualty (P&amp;C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat. Who We Are We are the Early Access &amp; Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one. ✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use. ✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery. ✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance. Why We Exist 🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one. 🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies. ⚡ Accelerating Time to Value – We develop clear guidance and shorten the learning curve for our customers. Our Core Values 💡 Integrity – We believe in honest, transparent communication and feedback. 📊 Rationality – We rely on hands-on research and analysis to drive decisions. 🤝 Collegiality – We collaborate without bias, working across diverse stakeholder groups to drive success.Job Description<h3>What You’ll Do</h3><ul><li>Be the Expert – Become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready.</li><li>Shape the Product – Collaborate with engineering, product, and implementation teams, providing clear, concise, and empathetic communication regarding adoption impacts and GA readiness.</li><li>Lead Early Access Projects – Provide expert guidance to early adopters, acting as a trusted advisor and facilitating a smooth transition to GA, demonstrating self-sufficiency and independence.</li><li>Create Scalable Knowledge – Develop engaging and informative product adoption collateral and documentation, ensuring clarity, comprehensiveness, and ease of use.</li><li>Solve Complex Challenges – Address adoption barriers, review implementation strategy documentation, and contribute to innovative Proof of Concepts (POCs), applying strategic thinking and customer focus.</li><li>Stay Ahead of the Curve – Explore emerging technologies, including AI and Large Language Models (LLMs), to influence Guidewire’s product evolution.</li><li>Build Relationships - Develop and maintain strong relationships with internal and external stakeholders, fostering collaboration and ensuring the success of EAA initiatives.</li><li>Customer-Centric Approach - Maintain a deep understanding of customer needs and align Guidewire solutions with their overall strategy, shifting from a product-focused to a customer-centric perspective.</li><li>Business Value Focus - Translate customer business needs into functional requirements, conceptual designs, and process flows that effectively leverage Guidewire capabilities.</li></ul><h3>What We’re Looking For</h3><ul><li>Curious &amp; Adaptable – You thrive in ambiguity, learn quickly, and embrace new challenges.</li><li>Passionate About Knowledge Sharing – You love making people’s jobs easier and scaling expertise across teams.</li><li>Deep Industry Expertise – Experience in P&amp;C insurance, claims, policy, and/or underwriting is a huge plus.</li><li>Technical &amp; Analytical Thinker – You can break down complex problems, design process flows that meet business needs, and perform technical/configuration tasks in Guidewire products expected of the business persona.</li><li>Product Adoption Content Creator - Strong documentation skills with the ability to create clear, comprehensive, and easy-to-follow requirements, design and other Product Adoption documents.</li><li>Exceptional Communicator – Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly and empathetically to diverse audiences. Honest and respectful communication is essential.</li><li>Self-Sufficient and Independent - A proactive individual who can take initiative and work with minimal supervision, identifying solutions and driving tasks forward independently.</li><li>Guidewire Certified (or eager to be!) – Prior business analyst or developer certifications in Guidewire products are preferred. </li></ul><h3>​Business Architect experience</h3><ul><li>5&#43; years of relevant experience in business analysis or systems analysis for enterprise software solutions.</li><li>Expert at requirements gathering, documenting business use cases, process mapping and analysis, and gap analysis.</li><li>Strong interest in technology and proven ability to bridge the gap between business and technical stakeholders.</li><li>Experience with executing practical software configuration activities with a technical business-level understanding.</li><li>Proven track record of leading the business analysis effort for implementation projects.</li><li>Experience with Agile methodologies.</li><li>Ability to collaborate with technical team members to design, estimate, and deliver solutions for product gaps and enhancements.</li><li>Excellent consulting, organizational, prioritization, influencing, negotiation, and diplomacy skills.</li></ul><h3>Why Join Us?</h3><ul><li>Be a Change Agent – Play a pivotal role in shaping how new capabilities are delivered and adopted.</li><li>Work with the Best – Collaborate with top engineers, product managers, and industry experts.</li><li>Impact at Scale – Your contributions will influence not just one customer, but the entire Guidewire ecosystem.</li><li>Flexibility &amp; Growth – A remote role with opportunities to learn, grow, and make a lasting impact.</li></ul>Join us and help pave the path for the future of Guidewire’s product adoption! &#x1f680;The US base salary range for this full-time position is $138,000 - $207,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you a highly motivated, customer-centric problem-solver with a passion for cutting-edge technology and a talent for clear communication?  Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team!

At Guidewire, we are the industry leader in software solutions for the Property & Casualty (P&C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat.

Who We Are
We are the Early Access & Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one.
✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use.
✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery.
✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance.

Why We Exist
🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one.
🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies.
⚡ Accelerating Time to Value – We develop clear guidance and shorten the learning curve for our customers.

Our Core Values
💡 Integrity – We believe in honest, transparent communication and feedback.
📊 Rationality – We rely on hands-on research and analysis to drive decisions.
🤝 Collegiality – We collaborate without bias, working across diverse stakeholder groups to drive success.

Early Access & Adoption - Product Solution Business Architect

SummaryAre you a highly motivated, customer-centric problem-solver with a passion for cutting-edge technology and a talent for clear communication? Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team! At Guidewire, we are the industry leader in software solutions for the Property &amp; Casualty (P&amp;C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat. Who We Are We are the Early Access &amp; Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one. ✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use. ✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery. ✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance. Why We Exist 🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one. 🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies. ⚡ Accelerating Time to Value – We develop clear guidance and shorten the learning curve for our customers.Job Description<h3>What You’ll Do</h3><ul><li>Be the Expert – Become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready.</li><li>Shape the Product – Collaborate with engineering, product, and implementation teams, providing clear, concise, and empathetic communication regarding adoption impacts and GA readiness.</li><li>Lead Early Access Projects – Provide expert guidance to early adopters, acting as a trusted advisor and facilitating a smooth transition to GA, demonstrating self-sufficiency and independence.</li><li>Create Scalable Knowledge – Develop engaging and informative product adoption collateral and documentation, ensuring clarity, comprehensiveness, and ease of use.</li><li>Solve Complex Challenges – Address adoption barriers, define implementation strategies, and contribute to innovative Proof of Concepts (POCs), applying strategic thinking and customer focus.</li><li>Stay Ahead of the Curve – Explore emerging technologies, including AI and Large Language Models (LLMs), to influence Guidewire’s product evolution.</li><li>Build Relationships - Develop and maintain strong relationships with internal and external stakeholders, fostering collaboration and ensuring the success of EAA initiatives.</li><li>Customer-Centric Approach - Maintain a deep understanding of customer needs and align Guidewire solutions with their overall strategy, shifting from a product-focused to a customer-centric perspective.</li></ul><h3>What We’re Looking For</h3><ul><li>Curious &amp; Adaptable – You thrive in ambiguity, learn quickly, and embrace new challenges.</li><li>Passionate About Knowledge Sharing – You love making people’s jobs easier and scaling expertise across teams.</li><li>Deep Industry Expertise – Experience in P&amp;C insurance, policy, and/or underwriting is a huge plus.</li><li>Technical &amp; Analytical Thinker – You can break down complex problems, design solutions, and even do hands-on development when needed.</li><li>Product Adoption Content Creator - Strong documentation skills with the ability to create clear, comprehensive, and easy-to-follow requirements, design and other Product Adoption documents.</li><li>Exceptional Communicator – Excellent verbal and written communication skills, with the ability to explain complex technical concepts clearly and empathetically to diverse audiences. Honest and respectful communication is essential.</li><li>Self-Sufficient and Independent - A proactive individual who can take initiative and work with minimal supervision, identifying solutions and driving tasks forward independently.</li><li>Guidewire Certified (or eager to be!) – Prior certifications in Guidewire products are preferred.</li><li>Technical experience<ul><li>5&#43; years of relevant experience in implementing enterprise software solutions.</li><li>Strong object-oriented design, development, and test skills</li><li>Proficiency in one or more of the following: JAVA, C#, .NET, Python, modern JavaScript.</li><li>Hands-on scripting, programming, and configuration capability</li><li>Experience in agile methodologies and familiarity with databases</li><li>Proven track record of leading functional/technical areas on implementation projects.</li><li>Ability to design, estimate, and deliver solutions for medium complexity product gaps and enhancements.</li></ul></li></ul><h3>Our Core Values</h3>&#x1f4a1; Integrity – We believe in honest, transparent communication and feedback. &#x1f4ca; Rationality – We rely on hands-on research and analysis to drive decisions. &#x1f91d; Collegiality – We collaborate without bias, working across diverse stakeholder groups to drive success.<h3></h3><h3>Why Join Us?</h3><ul><li>Be a Change Agent – Play a pivotal role in shaping how new capabilities are delivered and adopted.</li><li>Work with the Best – Collaborate with top engineers, product managers, and industry experts.</li><li>Impact at Scale – Your contributions will influence not just one customer, but the entire Guidewire ecosystem.</li><li>Flexibility &amp; Growth – A remote role with opportunities to learn, grow, and make a lasting impact.</li></ul>Join us and help pave the path for the future of Guidewire’s product adoption! &#x1f680;The US base salary range for this full-time position is $124,000 - $189,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you a highly motivated, customer-centric problem-solver with a passion for cutting-edge technology and a talent for clear communication?  Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team!

At Guidewire, we are the industry leader in software solutions for the Property & Casualty (P&C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat.

Who We Are
We are the Early Access & Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one.
✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use.
✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery.
✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance.

Why We Exist
🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one.
🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies.
⚡ Accelerating Time to Value – We develop clear guidance and shorten the learning curve for our customers.

Early Access & Adoption - Product Solution Senior Engineer

SummaryBrief Description: The Guidewire Education Training Administrator will work with our employees, customers, and partners, processing incoming education requests and answering questions related to our various offerings. With an eye for detail and the ability to balance multiple demands, you will help provide administrative support for Guidewire Education Services, as well as other ad hoc projects and requests.Job Description<div>Description:The Training Administrator position includes the following responsibilities: <ul><li>Process training orders in a timely fashion</li><li>User administration in Guidewire’s Learning Management System (LMS)</li><li>Virtual Machine set-up </li><li>Create new accounts and contacts in our CRM system</li><li>Support the education invoicing process</li><li>Update documentation to reflect changes in process or procedure</li><li>Respond to incoming training requests from employees, customers, and partners</li><li>Validate prerequisite or other process steps have been completed before processing new orders</li><li>Troubleshoot basic LMS issues efficiently and effectively</li><li>Escalate issues that may impact a particular request or customer satisfaction</li><li>Run reports for Guidewire customers, managers or partners</li><li>Share feedback on ways to improve efficiency and collaboration within the Education Services group and across departments</li><li>Ensure service level compliance and data quality for all incoming requests</li><li>Various other duties required operationally on a day-to-day basis</li></ul>  Required skills and experience<ul><li>Strong attention to detail</li><li>Flexible and adaptable to change; capable of success as a collaborative member of a team or working independently with minimal supervision</li><li>Ability to master new systems and complex processes with ease</li><li>0-2 years of experience with complex systems and processing administrative activities such as financial billing, receiving, or bookkeeping</li><li>Excellent interpersonal communication skills, particularly verbal and written skills</li><li>Ability to work effectively both independently and with a small global team</li><li>Passion for excellence and helping our customers, partners, and employees achieve success</li><li>Strong problem-solving skills, ability to see patterns, and recommend improvements</li><li>Strong time management and organizational skills</li><li>Willingness to accept additional tasks as needed for the betterment of the team</li><li>Knowledge of a Learning Management System or Customer Relationship Management system is a plus</li><li>Experience in position with direct customer service interaction a plus</li><li>Some flexible hours may be required due to the global nature of our team  </li></ul> Why GuidewireGuidewire builds the industry platform that P&amp;C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&amp;C insurers in 32 countries. We invest heavily in R&amp;D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees.The company is headquartered in Foster City, California, US.  We also have offices in London, Dublin, Paris, Munich, Madrid, Poland, Sydney, Toronto, Tokyo, and Hong Kong. Guidewire is owned by its employees and is publicly traded on the NYSE under the call sign GWRE. Our ValuesAt Guidewire, we are passionately focused on customer success.  Our Professional Services provides distinguished services to customers, prospects, employees, partners, and third-party vendors to accelerate the value delivered during implementation.  When you talk to our team members, you’ll immediately sense their enthusiasm.  We’re proud of what we build and how we build it together.     Guidewire lives and operates by three basic principles, the same principles upon which Guidewire was founded.  They remain at the heart of all we do today: <ul><li>Integrity. We insist on truthful relationships with customers, prospective customers, partners, investors, and each other in everything we do. </li><li>Rationality. We communicate through clear arguments. We make decisions based on factual evidence. We like calm, systematic, thoughtful solutions. We work to build quality products and seek ways to constantly improve.</li><li>Collegiality. We work together as professional equals with minimal hierarchy. We seek input without regard for title. We encourage contrary opinions. We trust people to work as professionals with forethought and purpose. </li></ul>  </div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Brief Description:
The Guidewire Education Training Administrator will work with our employees, customers, and partners, processing incoming education requests and answering questions related to our various offerings. With an eye for detail and the ability to balance multiple demands, you will help provide administrative support for Guidewire Education Services, as well as other ad hoc projects and requests.

Education Training Administrator

SummaryAs an ETL Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data platform on Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our data processes.Job Description<div><h2>You will work with our customers, partners, and other Guidewire team members to deliver successful data migration and data integration programs utilizing our custom migration tools. You will utilize best practices for design, development and delivery of customer projects. You will share knowledge with the wider Guidewire Data and Analytics team.</h2><h2></h2><h2>One of our principles is to have fun while we deliver, so this role will need to keep the delivery process fun and engaging for the team in collaboration with the broader organization. Given the dynamic nature of the work in the Data and Analytics team, we are looking for decisive, highly-skilled technical problem solvers who can bring their array of experience working in previous data streaming related roles. You will cooperate closely with teams located around the world.</h2><h2></h2></div><div><div><h2>Key Responsibilities:</h2><ul><li><h2>Deliver data access projects for customers on time and effectively</h2></li><li><h2>Work with the data team to improve processes and methodology</h2></li><li><h2>Create new tooling to streamline data processing when called upon or when the opportunity presents itself</h2></li><li><h2>Systematic problem-solving approach, coupled with a sense of ownership and drive</h2></li><li><h2>Ability to work independently in a fast-paced Agile environment</h2></li></ul><h2></h2></div></div><div><div><h2>Qualifications:</h2><ul><li><h2>Bachelor’s or Master’s Degree in Computer Science, or equivalent level of demonstrable professional competency, and 5 years &#43; in delivery type role</h2></li><li><h2>Familiarity with functional programming concepts.</h2></li><li><h2>Experience with the Scala programming language.</h2></li><li><h2>Experience with Apache Spark for big data processing.</h2></li><li><h2>Familiarity with data processing and ETL (Extract, Transform, Load) and ELT (Extract, Load, and Transform) concepts.</h2></li><li><h2>Experience working with relational and/or NoSQL databases</h2></li><li><h2>Experience working with different cloud platforms (such as AWS, Azure, Snowflake, Google Cloud, etc.)</h2></li><li><h2>Experience developing and deploying production REST APIs.</h2></li><li><h2>Experience working with customer teams to understand business objectives and functional requirements.</h2></li><li><h2>Effective leadership, interpersonal, and communication skills.</h2></li><li><h2>Ability to work independently and within a team.</h2></li><li><h2>Flexibility to do shift work as needed (aligning to US colleagues/customers).</h2></li></ul></div></div><div><div><h2>Nice to have:</h2><ul><li><h2>Insurance industry experience</h2></li><li><h2>​Experience with the Guidewire Data Platform</h2></li></ul></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As an ETL Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data platform on Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our data processes.

ETL Developer

SummaryAs an Event Operations Specialist, you will be responsible for the logistics, coordination, and execution of events—ensuring that every detail is flawlessly managed. You will work closely with cross-functional teams, vendors, and internal stakeholders to deliver high-impact events that align with Guidewire’s vision.Job DescriptionKey Responsibilities Event Logistics &amp; Execution:<ul><li>Coordinate all operational aspects of internal and external events, including venue setup, catering, AV, and on-site management.</li><li>Support the end-to-end execution of conferences, workshops, hackathons, and networking events.</li><li>Ensure a smooth registration process, check-ins, and attendee engagement.</li><li>Work with vendors and internal teams to ensure all materials and equipment are ready on time.</li></ul>Vendor &amp; Stakeholder Coordination<ul><li>Liaise with event vendors, hotels, and suppliers to secure the best services within budget.</li><li>Maintain strong relationships with internal teams to align event goals with business needs.</li><li>Support contract negotiations and ensure timely payments to vendors.</li></ul>Event Technology &amp; Reporting<ul><li>Manage event technology such as QR code check-ins, attendee tracking, and feedback collection.</li><li>Monitor event timelines, troubleshoot issues, and ensure a seamless experience for attendees.</li><li>Gather event analytics and feedback to optimize future events.</li></ul>What We’re Looking For?<ul><li>1-2 years of experience in event management, operations, or hospitality.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle multiple events simultaneously and adapt to changing priorities.</li><li>Excellent vendor management and negotiation skills.</li><li>Comfortable working with event technology, registration platforms, and logistics tools.</li><li>A proactive, problem-solving mindset with the ability to handle on-the-spot challenges.</li><li>Strong communication and teamwork skills to collaborate with internal and external stakeholders.</li></ul>Why Join Us?<ul><li>Gain hands-on experience in executing high-impact corporate events.</li><li>Work in a fast-paced, collaborative environment.</li><li>Opportunity to grow within the events team and take ownership of key projects.</li></ul>If you’re passionate about event planning and execution, we’d love to hear from you!About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As an Event Operations Specialist, you will be responsible for the logistics,
coordination, and execution of events—ensuring that every detail is flawlessly
managed. You will work closely with cross-functional teams, vendors, and internal stakeholders to deliver high-impact events that align with Guidewire’s vision.

Event Specialist

SummaryThis role requires a willingness and ability to travel 25%. We also need candidates with strong Portuguese, Spanish, and English oral and written skills Guidewire helps our customers and partners implement our software and we are looking for an experienced Front-End Architect to help us fulfill increasing demand. We are looking for experienced people who want to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects. Guidewire's market-leading Digital products enable insurance carriers to build and implement leading-edge sales and self-service digital capabilities. These capabilities provide Agents and Policy Holders interfaces to quickly and easily create and service insurance policies. The Digital consultants will be building new, innovative user interfaces for the insurance industry using Guidewire Jutro, Guidewire’s design system and front-end framework. Jutro enables developers to seamlessly develop Guidewire applications for customers and empowers designers to create consistent and cohesive user experience designs. These Jutro consultants will be collaborating with user experience, business analysts, and Guidewire InsuranceSuite implementation teams to deliver end-to-end solutions to the P&amp;C industry. Each new member of the team will undergo Guidewire Digital training prior to working on a project. Mentors will also be assigned to allow new team members to develop their technical skill and learn the Guidewire SurePath Methodology and Digital Best Practices. As a Guidewire Consultant, you will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient over me. This position requires a unique blend of technical aptitude, business savvy, and interpersonal skills. Our projects will expect some on-site presence, so there will be expectations to travel throughout South America. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.Job DescriptionTechnical Skills:<div><ul><li>At least 5 years of Software development experience using web technologies</li><li>Highly skilled in JavaScript and React framework – at least 1-2 years of experience with React</li><li>Experience with or willingness and ability to learn Jutro, Guidewire’s design system</li><li>Experience with CSS, SASS, and other look-and-feel technologies</li><li>Experience with automated unit testing using Jest/Enzyme or similar frameworks</li><li>Exposure to server-side technologies (JSON/RPC, REST) Effective leadership, interpersonal, and communication skills.</li><li>Ability to work independently and within a team.</li><li>Ability to travel for onsite work.  </li></ul></div><div><div>Other Skills/Experience:<ul><li>Collaboration with UX designers</li><li>Able to demonstrate experience with building web/mobile services and single-page applications</li><li>Effective communication and collaboration skills</li><li>Highly motivated, result-driven, and tenacious problem solver</li><li>Strong Portuguese, Spanish, and English oral and written skills</li></ul>Nice to have:<ul><li>Insurance industry experience</li><li>Exposure to Invision, Sketch, or other UX prototyping tools</li><li>Languages other than English is a plus</li><li>Experience migrating AngularJS applications to React is a distinct advantage</li></ul></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

This role requires a willingness and ability to travel 25%.

We also need candidates with strong Portuguese, Spanish, and English oral and written skills

Guidewire helps our customers and partners implement our software and we are looking for an experienced Front-End Architect to help us fulfill increasing demand. We are looking for experienced people who want to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects.
 
Guidewire's market-leading Digital products enable insurance carriers to build and implement leading-edge sales and self-service digital capabilities. These capabilities provide Agents and Policy Holders interfaces to quickly and easily create and service insurance policies.
 
The Digital consultants will be building new, innovative user interfaces for the insurance industry using Guidewire Jutro, Guidewire’s design system and front-end framework. Jutro enables developers to seamlessly develop Guidewire applications for customers and empowers designers to create consistent and cohesive user experience designs. These Jutro consultants will be collaborating with user experience, business analysts, and Guidewire InsuranceSuite implementation teams to deliver end-to-end solutions to the P&C industry. Each new member of the team will undergo Guidewire Digital training prior to working on a project. Mentors will also be assigned to allow new team members to develop their technical skill and learn the Guidewire SurePath Methodology and Digital Best Practices.
 
As a Guidewire Consultant, you will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient over me. This position requires a unique blend of technical aptitude, business savvy, and interpersonal skills. Our projects will expect some on-site presence, so there will be expectations to travel throughout South America. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.

Front-End Architect Consultant - LATAM

SummaryThis role requires a willingness and ability to travel 25%. We also need candidates with strong Portuguese, Spanish, and English oral and written skills Guidewire is seeking highly motivated functional implementation experts who are looking to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects. Our software is incredibly complex and well-tested – over 2,000 person years invested in our products so far. As a Guidewire Functional consultant, you will work with the customer Product Owner, business analysts and subject matter experts to define requirements and schedule project deliverables. You will use Java and Gosu, Guidewire’s internally developed language, to configure our software at insurance carriers throughout South America. You will perform hands-on configuration to our products which involves writing code to reflect business logic into the system. You will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient overtime. This position requires a unique blend of functional and technical aptitude, business savvy, and professional consulting skills. You will also become a subject matter expert in insurance industry technical solutions. Our projects will expect some on-site presence, so there will be expectations to travel throughout South America freely without sponsorship. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.Job DescriptionTechnical Skills<div><ul><li>Strong OO design, development and test skills with proven patterns knowledge, exceptional documentation skills, and the ability to communicate your thought process</li><li>Consultant must understand the concepts of relational databases</li><li>Be prepared to write and review code, providing recommendations to customers and partners</li><li>Enterprise software product implementation experience within complex, enterprise environments</li><li>Leading and collaborating across multi-functional teams on complex large-scale projects in multiple locations</li><li>Experience in AGILE methodology </li></ul></div><div></div><div>Other Skills</div><div><div><ul><li>Understands the internal dynamics of customers and partners to facilitate project plans and execution</li><li>Ability to develop deep customer relationships and become a trusted advisor</li><li>Highly motivated, results-driven, and tenacious problem solver</li><li>Coaching and mentoring other team members as necessary on tools, best practices, and methodology</li><li>Curiosity based on genuine love of technology and solving tough technical problems</li><li>Ability to facilitate workshops, present and explain complex solutions and recommended solutions</li><li>Strong Portuguese, Spanish, and English oral and written skills</li><li>BS in Computer Science or equivalent</li></ul> Nice to have<ul><li>Insurance industry experience, understanding how the insurance business process from a user perspective</li><li>JAVA, J2EE, SQL, XML experience </li><li>Guidewire InsuranceSuite experience</li><li>Prior experience with Guidewire Gosu is preferential.</li><li>Familiar with Cloud/AWS services and code deployment processes  </li></ul></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

This role requires a willingness and ability to travel 25%.

We also need candidates with strong Portuguese, Spanish, and English oral and written skills

Guidewire is seeking highly motivated functional implementation experts who are looking to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects. Our software is incredibly complex and well-tested – over 2,000 person years invested in our products so far. 

As a Guidewire Functional consultant, you will work with the customer Product Owner, business analysts and subject matter experts to define requirements and schedule project deliverables. You will use Java and Gosu, Guidewire’s internally developed language, to configure our software at insurance carriers throughout South America. You will perform hands-on configuration to our products which involves writing code to reflect business logic into the system. You will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient overtime. 

This position requires a unique blend of functional and technical aptitude, business savvy, and professional consulting skills. You will also become a subject matter expert in insurance industry technical solutions. 

Our projects will expect some on-site presence, so there will be expectations to travel throughout South America freely without sponsorship. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.

Functional Consultant - LATAM

SummaryThis role requires a willingness and ability to travel 25%. We also need candidates with strong Portuguese, Spanish, and English oral and written skills Guidewire is seeking highly motivated functional implementation experts who are looking to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects. Our software is incredibly complex and well-tested – over 2,000 person years invested in our products so far. As a Guidewire Functional consultant, you will work with the customer Product Owner, business analysts and subject matter experts to define requirements and schedule project deliverables. You will use Java and Gosu, Guidewire’s internally developed language, to configure our software at insurance carriers throughout South America. You will perform hands-on configuration to our products which involves writing code to reflect business logic into the system. You will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient overtime. This position requires a unique blend of functional and technical aptitude, business savvy, and professional consulting skills. You will also become a subject matter expert in insurance industry technical solutions. Our projects will expect some on-site presence, so there will be expectations to travel throughout South America freely without sponsorship. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.Job DescriptionTechnical Skills<div><ul><li>Strong OO design, development and test skills with proven patterns knowledge, exceptional documentation skills, and the ability to communicate your thought process</li><li>Consultant must understand the concepts of relational databases</li><li>Be prepared to write and review code, providing recommendations to customers and partners</li><li>Enterprise software product implementation experience within complex, enterprise environments</li><li>Leading and collaborating across multi-functional teams on complex large-scale projects in multiple locations</li><li>Experience in AGILE methodology </li></ul></div><div></div><div>Other Skills</div><div><div><ul><li>Understands the internal dynamics of customers and partners to facilitate project plans and execution</li><li>Ability to develop deep customer relationships and become a trusted advisor</li><li>Highly motivated, results-driven, and tenacious problem solver</li><li>Coaching and mentoring other team members as necessary on tools, best practices, and methodology</li><li>Curiosity based on genuine love of technology and solving tough technical problems</li><li>Ability to facilitate workshops, present and explain complex solutions and recommended solutions</li><li>Strong Portuguese, Spanish, and English oral and written skills</li><li>BS in Computer Science or equivalent</li></ul> Nice to have<ul><li>Insurance industry experience, understanding how the insurance business process from a user perspective</li><li>JAVA, J2EE, SQL, XML experience </li><li>Guidewire InsuranceSuite experience</li><li>Prior experience with Guidewire Gosu is preferential.</li><li>Familiar with Cloud/AWS services and code deployment processes</li></ul></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

SummaryAbout Guidewire: Guidewire is expanding its Professional Services team in India with a variety of roles open in our Professional Services center. In professional services, we provide implementation and production services to our customers around the world. We are constantly innovating to accelerate the pace, predictability, and affordability of solutions to help customers adopt the Guidewire platform and applications. We are looking for smart, proactive, and results-oriented Consultants (Java Developers) to join our team in Bangalore. Role Overview: As a Consultant 2 you will be at the forefront of delivering innovative solutions and exceptional service to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.Job DescriptionKey Responsibilities<ul><li>Solution Design and Implementation: Collaborate with clients to understand their business requirements and translate them into technical solutions. Design, develop, and implement Guidewire software solutions, ensuring they meet client needs and industry standards.</li><li>Prototyping and Tooling:Innovate and create early versions of tools and features.Optimize methods for efficient production and refine solutions based on feedback and testing.</li><li>Mentoring and Continuous Improvement:Mentor junior team members and guide them in developing advanced skills.Lead and promote continuous improvement initiatives within the team.</li><li>Marketplace and Upgrade Delivery:Work with the Marketplace team to develop new solutions and improve delivery processes.Innovate new ways of working to enhance the efficiency and effectiveness of Upgrade and Marketplace delivery.</li><li>Product Expertise: Learn and master your assigned Guidewire product and pass the required Guidewire certification as a Subject matter expert within the expected timeframe.</li></ul>Technical &amp; Functional Consultant skills<ul><li>Development: Customize Guidewire applications by writing code (typically in Gosu, a language used by Guidewire) for features that cannot be achieved through out-of-the-box configuration.</li><li>Integration: Develop and implement integrations between Guidewire InsuranceSuite and other enterprise systems like CRM, document management systems, or third-party data providers via Cloud services such as Integration Gateway leveraging Apache Camel and RESTful APIs. Utilize the Guidewire Cloud Platform tools for building the Policy, Claims, and Billing systems of tomorrow.</li><li>Data Migration: Develop scripts and tools to migrate data from legacy systems to Guidewire Customers Cloud solutions</li><li>Performance Tuning: Optimize the performance of the Guidewire applications to ensure they run efficiently at scale.</li><li>Troubleshooting: Diagnose and resolve technical issues encountered during implementation or post-go-live support.</li><li>Requirement Gathering: Work closely with the client to understand their business processes, requirements, and objectives.</li><li>Solution Design: Translate business requirements into functional specifications and design documents for the InsuranceSuite products (PolicyCenter, BillingCenter, ClaimCenter and ContactManager).</li><li>Configuration: Use Guidewire’s configuration tools such as Studio IDE based on IntelliJ to customize entity models, business rules, workflows, and user interfaces.</li></ul>Required Skills/Experience<ul><li>2-5 years of hands-on experience with Object-Oriented programming (preferably Java), relational databases (data modeling/SQL), web UI (design and development), and XML.</li><li>Proficiency in Guidewire Cloud products OR another Insurance Industry Enterprise software</li><li>Strong consulting skills as outlined in the GSC Consulting Competency Framework, including problem-solving, communication proficiency, and knowledge contribution.</li><li>Experience with Gosu, Apache Camel, JSON, RESTful APIs, Camunda Workflow, GIT, PR reviews, IntelliJ, and React.</li><li>Ability to work independently and within a team.</li><li>Flexibility to do shift work as needed (aligning to US colleagues/customers).</li><li>BSc in Computer Science or equivalent.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

About Guidewire: Guidewire is expanding its Professional Services team in India with a variety of roles open in our Professional Services center. In professional services, we provide implementation and production services to our customers around the world. We are constantly innovating to accelerate the pace, predictability, and affordability of solutions to help customers adopt the Guidewire platform and applications. We are looking for smart, proactive, and results-oriented Consultants (Java Developers) to join our team in Bangalore.

Role Overview: 
As a Consultant 2 you will be at the forefront of delivering innovative solutions and exceptional service to our global clients. This role is designed for individuals who are passionate about technology, eager to enhance their consulting skills, and thrive in a collaborative and dynamic environment.

Guidewire Developer (Consultant II)

SummaryAre you a Japanese insurance industry professional? Do you have deep knowledge of Japanese claims and/or policy processes and implementing those processes in enterprise insurance systems? Are you looking for a new challenge? Then join us at Guidewire Software and help set the direction for the next generation of Japanese insurance solutions. Our insurance industry analysts are our insurance experts within the product management team. Your primary responsibility is to explain and represent the Japanese insurance industry to the product development organisation. Your background will be in Japanese insurance, policy and/or claims, with roles at insurers, brokers, software vendors, or others within the insurance vertical. Maybe you’ve been an underwriter or underwriting manager, claims manager, a business analyst, or a product manager. You will have a high degree of comfort with technology, and exceptional analytical and communications skills. You will also be comfortable both engaging in product design discussions with developers and presenting to prospective customers. Because of our strong commitment to quality across the development team, you will also support the creation, execution and validation of robust functional and integration test cases that truly reflect how our customers would exercise our solutions. When applying for this role include a cover letter that explains why you want to be part of our team and how your experience sets you up for success.Job Description<h3>As a Business Analyst at Guidewire, your responsibilities will include:</h3> <ul><li>Providing context and perspective to the Product Managers designing and prioritising features for our products.</li><li>Research of insurance industry questions, including interpretation and summarization of insurance manuals, and publications from professional organisations or regulatory bodies.</li><li>Helping implementation teams to understand and interpret the requirements provided by insurers.</li><li>Being the insurance expert who can help customers, prospective customers, engineering, QA, support, sales, and other groups with questions.</li><li>Eliciting, analysing, specifying, and validating the business needs of stakeholders, be they customers or end users.</li><li>Collaborating with sponsors to determine feature scope and vision.</li><li>Proposing solutions for representing Japanese content in Guidewire products, and identifying and communicating platform gaps where they exist.</li><li>Creating sample policies, claims and other relevant data and validating test results to support application feature design.</li><li>Acting as a subject matter expert on their line(s) of business for customers implementing Japanese local content.</li><li>Documenting known issues and workaround for release notes.</li><li>Participating in Guidewire events as a subject matter expert.</li></ul>  <h3>Must have Skills and Experiences:</h3> <ul><li> 5&#43; years of experience in the Japanese general insurance industry.</li><li>3&#43; years of experience on the IT side of the general insurance industry working as a subject matter expert or business analyst on a Japanese insurance implementation project.  </li><li>Subject matter expertise in Japanese property and casualty insurance.</li><li>Technical capacity - you should feel comfortable with non-code technical artefacts that describe application configuration and be able to communicate with the engineering team on tactical technical decisions. </li><li>Familiarity with Insurance modelling.</li><li>Familiarity with modern, rules-based, configurable software applications.</li><li>Ability to translate high level requirements into detailed product specifications.</li><li>Ability to manage complex initiatives with limited supervision.</li><li>Ability to take care of issues directly, firmly, and on time</li><li>Exceptional written and oral communication skills.</li><li>Good decision-making and analytical skills.</li><li>Ability to excel in a team-oriented environment. Experience with agile software development is a plus.</li><li>A real passion for Insurance, software systems and problem solving.</li><li>Familiarity with one or more applications from Guidewire InsuranceSuite is desirable </li></ul><h3>Other requirements:</h3><ul><li>Proficiency in English and Japanese, spoken and written, is required for this role</li><li>Must have the right to live and work in Japan</li><li>Willingness and availability to travel part of the time as needed</li></ul>Guidewire Software is a leading provider of flexible, enterprise software products focused on servicing the USD$1.5 trillion property and casualty (general) insurance industry. Our products enable companies such as Sompo Japan Insurance (損保ジャパン), Tokio Marine &amp; Nichido Fire (東京海上日動火災保険) and Mitsui Sumitomo &amp; Aioi Nissay Dowa (三井住友海上火災保険株式会社、あいおいニッセイ同和損害保険株式会社) to efficiently run their high volume, complex and mission-critical insurance operations, including underwriting, policy administration, claims, and billing. Guidewire is headquartered in San Mateo, California, with regional development centres in Dublin, Kraków, Kuala Lumpur, Tokyo, Chennai and Toronto.Insurance is the most complicated and under-served software market in the financial services space. The applications we build are large and extraordinarily complex, and support the needs of customers across the diverse global property and casualty insurance market.If working in a fast-moving, low-bureaucracy environment sounds good to you; if you&#39;d like to work with a team of great engineers, and you would enjoy being part of a financially strong and growing company, then please contact us. If you&#39;d like to learn more about our work environment, please visit http://careers.guidewire.com. LI-HybridAbout GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you a Japanese insurance industry professional? Do you have deep knowledge of Japanese claims and/or policy processes and implementing those processes in enterprise insurance systems? Are you looking for a new challenge? Then join us at Guidewire Software and help set the direction for the next generation of Japanese insurance solutions.
 
Our insurance industry analysts are our insurance experts within the product management team. Your primary responsibility is to explain and represent the Japanese insurance industry to the product development organisation.

Your background will be in Japanese insurance, policy and/or claims, with roles at insurers, brokers, software vendors, or others within the insurance vertical. Maybe you’ve been an underwriter or underwriting manager, claims manager, a business analyst, or a product manager. You will have a high degree of comfort with technology, and exceptional analytical and communications skills. You will also be comfortable both engaging in product design discussions with developers and presenting to prospective customers.

Because of our strong commitment to quality across the development team, you will also support the creation, execution and validation of robust functional and integration test cases that truly reflect how our customers would exercise our solutions. 

When applying for this role include a cover letter that explains why you want to be part of our team and how your experience sets you up for success.

Insurance Industry Analyst

SummaryThis role requires a willingness and ability to travel 25%. We also need candidates with strong Portuguese, Spanish, and English oral and written skills Guidewire is seeking highly motivated functional implementation experts who are looking to work with current, leading-edge technology on challenging, customer focused consulting and implementation projects. Our software is incredibly complex and well-tested – over 2,000 person years invested in our products so far. As a Guidewire Functional consultant, you will work with the customer Product Owner, business analysts and subject matter experts to define requirements and schedule project deliverables. You will use Java and Gosu, Guidewire’s internally developed language, to configure our software at insurance carriers throughout South America. You will perform hands-on configuration to our products which involves writing code to reflect business logic into the system. You will become the trusted advisor for the customer and partner, and you will coach and mentor their teams, enabling them to become self-sufficient overtime. This position requires a unique blend of functional and technical aptitude, business savvy, and professional consulting skills. You will also become a subject matter expert in insurance industry technical solutions. Our projects will expect some on-site presence, so there will be expectations to travel throughout South America freely without sponsorship. The anticipated travel target is 25% however, the need to travel is determined on a project basis and could exceed 25% if deemed necessary for project success.Job DescriptionWhat You&#39;ll Do<ul><li>You will be responsible for the integration of the implementation of Guidewire enterprise software following an Agile methodology. </li><li>Participate in the full integration lifecycles from initial requirements gathering and product definition to underwriting, quoting, binding, endorsements, and renewals. </li><li>Work with clients and partners to implement Guidewire software applications as their core system, mentoring and applying the best methodology for Guidewire product implementations. </li><li>Provided integration support to clients, including modifications of user interfaces, application settings, and parameters. </li><li>Use Guidewire’s proprietary Gosu programming language and Java to perform scripting and programming for customized rules, plugin configurations, web pages, and configuration files; applied object oriented methodology to design, develop, and test new functionalities in collaboration with developers and the quality assurance team; and customize and create new web user interfaces to customize the Guidewire software products. </li><li>Perform data modeling for data stagging tables using SQL over the SQL Server and Oracle relational databases. </li><li>In addition, coordinate the implementation of the custom solutions; assist day-to-day maintenance, support, and upgrade issues; and create, configure, and implement the integration points for the application architecture. </li><li>Design and implement configuration and integration tests including monitoring software incidents and communicating software issues to Guidewire development professionals.  </li></ul>Technical Skills<div><ul><li>Strong OO design, development and test skills with proven pa erns knowledge, exceptional documentation skills, and the ability to communicate your thought process</li><li>Consultant must understand the concepts of relational databases</li><li>Be prepared to write and review code, providing recommendations to customers and partners</li><li>Enterprise software product implementation experience within complex, enterprise environments</li><li>Leading and collaborating across multi-functional teams on complex large-scale projects in multiple locations</li><li>Experience in AGILE methodology </li></ul></div><div><div>Other Skills<ul><li>Understands the internal dynamics of customers and partners to facilitate project plans and execution</li><li>Ability to develop deep customer relationships and become a trusted advisor</li><li>Highly motivated, results-driven, and tenacious problem solver</li><li>Coaching and mentoring other team members on tools, best practices, and methodology</li><li>Curiosity based on genuine love of technology and solving tough technical problems</li><li>Ability to facilitate workshops, present and explain complex solutions and recommended solutions</li><li>Strong Portuguese, Spanish, and English oral and written skills</li><li>BS in Computer Science or equivalent</li></ul>Nice to have<ul><li>Insurance industry experience, understanding how the insurance business process from a user perspective</li><li>JAVA, J2EE, SQL, XML experience </li><li>Guidewire InsuranceSuite experience</li><li>Prior experience with Guidewire Gosu is preferential.</li><li>Familiar with Cloud/AWS services and code deployment processes</li></ul></div></div><div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Integration Consultant - LATAM

SummaryAs part of the APAC Guidewire Solution Advisory Team, the Japan Solution Director will lead and manage a small but dynamic team of Solution consultants and help shape the direction of the team in Japan. The Solution Director influences, determines, and executes the sales evaluation strategy for strategic prospects. This is a customer-facing and high-profile position. The Solution Director will be directly involved with senior business and technology leaders in our customers and prospects to deliver point-of-view perspectives and build confidence that successful transformation projects with Guidewire should be undertaken “now” rather than “later”. This role requires a vision and supporting strategy, informed by industry trends and competitive realities.Job DescriptionThe successful candidate will have a track record of displaying the following professional qualities:Think Exponentially:  Align to evolving Guidewire and industry best practices, enable change in customer organisation, and deliver on the business value insurers are targeting. Includes:Helping insurers design their market selection activities when considering core system changesProviding influential inputs, perceived as peer-to-peer advice, for customer executives needing to undertake internal budget and approval processes for modernisation of core systemsEngagement with external Advisory firms and other parties of influence to persuade them to recommend Guidewire to their clientsAct decisively:  Recognize and make room for consensus building and debate.  Instinctual understanding when to cut off debate, make a decision, and take action.  Know who to include in a decision and how to enroll them.  Recognize when to revisit and revise prior decisions.  Examples include:Drive strategic discipline into sales opportunities in support of exceptional quarterly and annual ABC sales achievement.Become a cutting-edge expert with Guidewire Cloud Platform, the product, value proposition, Guidewire organization, and other products so you can effectively demonstrate solutions, speak with customers, prioritize opportunities, and provide account strategy.Work with the Regional Managing Director and Sales Director to prioritize opportunities.Provide feedback to product managers on product gaps and priorities for the local Japan Market.Product packaging and pricingCustomer issues/objections (especially complex where historical precedent is lacking)Manage holistically and pragmatically:  Work effectively in a large, matrixed organization.  Achieve goals by building consensus, enrolling internal partners, celebrating collective success.Recognising opportunities for, and coordinating, Solution Advisory, Value Consulting, Professional Services, Customer Success, SI Partner and Solution Partner joint contributions during sales cyclesAct as a trusted advisor to Guidewire Sales Executives who lead our selling effortsLead Solution Advisory team colleagues and Sales Executives to design approaches for engagements in customer/prospect buying cycles that convincingly demonstrate the superiority of our solutions, the specific value proposition for the insurer and the case for changeThis role will be integral in driving success for our sales teams and will enable successful transformations for our customers, through both individual efforts and enablement / mentoring of the Japan Solution Consulting and Japan Sales team in APAC. <h1>Profile of candidate :</h1>The Solution Director will have held a senior roles or transformational leadership position in a P&amp;C insurer, including involvement with internal business case preparation, persuasion and influence to SLT, SteerCo &amp;/or Board and have been part of the core decision making team in an insurer.  Ideally with experience in more than one insurer, or additional experience obtained by a related role in a major Systems Integrator or advisory firm, the Solution Director will be adaptable and credible when dealing with senior leadership teams in insurers who are evaluating options for core system replacement. Willingness to travel to attend prospect/customer meetings and internal meetings.About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As part of the APAC Guidewire Solution Advisory Team, the Japan Solution Director will lead and manage a small but dynamic team of Solution consultants and help shape the direction of the team in Japan. 

The Solution Director influences, determines, and executes the sales evaluation strategy for strategic prospects. This is a customer-facing and high-profile position. 

The Solution Director will be directly involved with senior business and technology leaders in our customers and prospects to deliver point-of-view perspectives and build confidence that successful transformation projects with Guidewire should be undertaken “now” rather than “later”.

This role requires a vision and supporting strategy, informed by industry trends and competitive realities.

Japan Solution Director

SummaryAs a Java Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data migrations from legacy systems to Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our migration process.Job DescriptionYou will work with our customers, partners, and other Guidewire team members to deliver successful migration programs utilizing our custom migration tools. You will utilize best practices for design, development and delivery of customer projects. You will share knowledge with the wider Guidewire Data and Analytics teams.One of our principles is to have fun while we deliver, so this role will need to keep the delivery process fun and engaging for the team in collaboration with the broader organization. Given the dynamic nature of the work in the Data and Analytics team, we are looking for decisive, highly-skilled technical problem solvers who can bring their array of experience working in previous Migration roles. You will cooperate closely with teams located around the world.Key Responsibilities:<ul><li>You will deliver data migration projects for our customers accurately and on time</li><li>You will work with the broader Guidewire data team to improve our internal processes and methodology</li><li>You will participate in the creation of new tooling to support and streamline our data migration projects when called upon or when the opportunity presents itself</li><li>You are a systematic problem-solver who takes ownership of your projects and does not shy away from the hard problems.</li><li>You are driven to success and accept nothing less from yourself.</li><li>You consistently display the ability to  work independently in a fast-paced Agile environment.</li><li>Flexibility to do shift work as needed (aligning to AMER/APAC colleagues/customers).</li></ul>Qualifications:<ul><li>Bachelor’s or Master’s Degree in Computer Science, or equivalent level of demonstrable professional competency, and 3-5 years &#43; in delivery type role</li><li>Development experience using Java (or other Object-Oriented language) preferred</li><li>Experience developing and deploying production REST APIs</li><li>Familiarity with data processing and ETL (Extract, Transform, Load) concepts.</li><li>Experience working with relational and/or NoSQL databases</li><li>Proficiency in SQL, Data Modeling, ETL/ELT, and cloud computing skills.</li><li>Experience working with customer teams to understand business objectives and functional requirements.</li><li>Effective leadership, interpersonal, and communication skills.</li><li>Ability to work independently and within a team.</li></ul>Nice to have:<ul><li>Insurance industry experience</li><li>Experience with the Guidewire InsuranceSuite</li><li>Guidewire ACE Certification</li><li>Experience in Data Migration</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As a Java Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data migrations from legacy systems to Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our migration process.

Java Developer

SummaryAre you passionate about rapid prototyping and creating innovative solutions? Do you thrive in a dynamic environment, supporting diverse sales opportunities and tackling complex software requirements? Join our Solution Engineering team, where you'll help design and implement scalable solutions using Guidewire’s InsuranceSuite and InsuranceNow platforms.Job Description<h2>Key Responsibilities:</h2><ul><li>Collaborate with internal teams to gather requirements, implement features, and support platform delivery</li><li>Troubleshoot and resolve technical and functional issues raised by customers</li><li>Design, develop, and configure creative solutions for sales opportunities and proofs-of-concept</li><li>Participate in hands-on working sessions, demos, and knowledge sharing across teams</li><li>Meet strict timelines and contribute to documentation and testing efforts</li></ul><div></div>What You Need to Succeed:<ul><li>5&#43; years of software development or configuring packaged applications (J2EE, Spring, React, etc.)</li><li>Strong technical skills in front-end and back-end development, including experience with Java, JavaScript, ES6&#43;, TypeScript, Spring Boot, Node.js</li><li>Familiarity with integration technologies (REST API, messaging, etc.) and source control (Git, Bitbucket)</li><li>Experience with Guidewire products (InsuranceSuite, INOW) and Property &amp; Casualty Insurance is required</li><li>Proficiency in PostgreSQL, BI tools, and cloud services (AWS, Google Cloud)</li><li>Agile development experience and a self-starter mindset</li></ul><div></div>Bonus Skills:<ul><li>Experience with SaaS, PaaS, IaaS, microservices, cloud-native development, Docker, Kubernetes</li><li>Knowledge of machine learning, Python, NLP, and serverless technologies</li></ul><div></div>If you’re a critical thinker, self-motivated, and eager to contribute in a fast-paced environment, apply now!About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about rapid prototyping and creating innovative solutions? Do you thrive in a dynamic environment, supporting diverse sales opportunities and tackling complex software requirements? Join our Solution Engineering team, where you'll help design and implement scalable solutions using Guidewire’s InsuranceSuite and InsuranceNow platforms.

Java Software Engineer (Solution Engineer)

SummaryAre you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?  If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&amp;C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&amp;C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business. We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.Job DescriptionEssential Duties and Responsibilities<ul><li>A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.</li><li>Develop and maintain deep expertise in Guidewire’s suite of products.</li><li>Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.</li><li>Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.</li><li>Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.</li><li>Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.</li><li>Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.</li><li>Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.</li><li>Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.</li></ul> Required Experience and Education:<ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Familiarity with cloud applications and cloud infrastructure/services</li><li>2&#43; years of work experience providing technical software support for a B2B software company</li><li>Experience with a commercial customer incident tracking or CRM system such as Salesforce.com</li><li>Experience using a software defect tracking system such as JIRA</li><li>Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture</li><li>Knowledge of front-end web technologies (JavaScript/ReactJS or similar)</li><li>Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)</li><li>Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)</li></ul> Personal qualities:<ul><li>Outstanding troubleshooting skills.</li><li>Ability to think critically and display an aptitude for problem solving.</li><li>Employ sound business judgment when making business decisions.</li><li>Use creative and innovative ways to solve problems.</li><li>Display a strong work ethic and do whatever it takes to get the job done.</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders.</li><li>Understand customer empathy, sense of urgency and commit to customer satisfaction.</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service</li></ul> Other Requirements:<ul><li>Read, write and speak English fluently</li><li>We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? 

If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. 

We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.

We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further. The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers.

Java Support Engineer

SummaryAre you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry including the customers in Japan?Job Description The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise.As an Application Support Engineer you will learn everything there is to know about Guidewire’s products, and you’ll communicate and share that knowledge with Guidewire’s internal and external customers, including our Japanese customers.Essential Duties and Responsibilities<ul><li>A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.</li><li>Develop and maintain deep expertise in Guidewire’s suite of products.</li><li>Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.</li><li>Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.</li><li>Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.</li><li>Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.</li><li>Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.</li><li>Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.</li><li>Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.</li></ul> Required Experience and Education:<ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Familiarity with cloud applications and cloud infrastructure/services</li><li>2&#43; years of work experience providing technical software support for a B2B software company</li><li>Experience with a commercial customer incident tracking or CRM system such as Salesforce.com</li><li>Experience using a software defect tracking system such as JIRA</li><li>Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture</li><li>Knowledge of front-end web technologies (JavaScript/ReactJS or similar)</li><li>Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)</li><li>Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)</li></ul> Personal qualities:<ul><li>Outstanding troubleshooting skills.</li><li>Ability to think critically and display an aptitude for problem solving.</li><li>Employ sound business judgment when making business decisions.</li><li>Use creative and innovative ways to solve problems.</li><li>Display a strong work ethic and do whatever it takes to get the job done.</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders.</li><li>Understand customer empathy, sense of urgency and commit to customer satisfaction.</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service</li></ul> Other Requirements:<ul><li>Read, write and speak Japanese and English fluently; JLPT level N1/N2 is a plus.</li><li>We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings </li></ul><ul></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry including the customers in Japan?

Java Support Engineer (Japanese Speaking)

SummaryJunior Software Consultant Guidewire Services Centre (GSC) was established to help meet a growing global customer demand for expertise in implementing Guidewire products, currently being used by customers who are household names globally. GSC is looking for smart, proactive, and results-oriented graduate/junior software developers to join the team in Kuala Lumpur.Job DescriptionWhat We Do?We build innovative solutions for the property &amp; casualty (P&amp;C) insurance industry&#39;s complex business domain and make our industry-leading products even better.  We are looking for enthusiastic graduate/junior developers who are passionate about building high quality software, and working with great people to improve our customers&#39; experience for millions of users worldwide.As a GSC software consultant, you will learn and master Guidewire&#39;s products, trained and certified to perform configuration and integration of our products, provide technical consulting, and become a subject matter expert.  You will partner with on-site consultants and client teams to understand business objectives and integration requirements.  You will configure Guidewire applications and develop business rules using Guidewire tools.  You will develop custom integration programs to connect Guidewire applications with other internal and external systems using Java and XML.  You will execute configuration/integration tests including monitoring incidents and resolving application issues.You will have the opportunity to work directly with some of the largest insurance companies all over the world.  We work in lean, empowered, and collaborative teams that communicate daily with our customers and allow us to focus on solving complex technical challenges.  You&#39;ll work alongside intelligent colleagues who&#39;ve checked their egos at the door.  We have a strong culture and a reputation for technical excellence within the industry and are looking for skilled, motivated graduates/juniors to help grow this.Successful Consultants at Guidewire are typically:<ul><li>Passionate about solving complex technical problems and working with some of the biggest financial services companies across the world</li><li>Focus on writing good quality code that follows industry standards and best practice</li><li>Interested in building genuine relationship with the customers and work in a role that values communication and effective presentation skills</li><li>Curious and internally motivated to constantly improve</li><li>Effective communicators, ability to articulate perspectives and support ideas with substantiated reasoning, coupled with intellectual humility and a strong desire for continuous learning</li></ul>Who Are We Looking For?<ul><li>Fresh/Recent graduate with BSc in Computer Science or equivalent from a third level or higher education institution</li><li>Understanding of programming languages and grounding in Java, C# or C&#43;&#43;</li><li>Strong foundation in Object-Oriented Programming principles</li><li>Awareness of Web services (e.g. REST, etc.), Cloud Services (e.g. AWS)</li><li>Exposure in software development lifecycle e.g. Agile methodology</li><li>Knowledgeable in Continuous Delivery, Continuous Integration, Unit Testing, etc.</li><li>Eligible to work in Malaysia and available for critical business travel if needed</li><li>Good English communication skills, proficiency in any other languages e.g. Chinese or Japanese language (spoken and written) is an added advantage</li></ul>The ideal candidate will share and be delighted by our core values: Collegiality, Integrity, and Rationality.<ul><li>Collegiality - We value strong teams.  We work together as professional equals.  We strive to continuously improve our processes and make realistic assumptions to maintain a reasonable work-life balance.  We are trusted to manage our own time.  We value ideas, not titles.  We welcome and consider contrary opinions.</li><li>Integrity - We insist on truthful relationships with customers, prospective customers, partners, investors, and each other in everything that we do.</li><li>Rationality - We communicate through clear arguments.  We decide carefully based on factual evidence.  We like calm, systematic, thoughtful solutions.  We believe in testing.  We never assume that we&#39;re building software the &#34;best&#34; way, and constantly seek to improve our processes.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Junior Software Consultant
Guidewire Services Centre (GSC) was established to help meet a growing global customer demand for expertise in implementing Guidewire products, currently being used by customers who are household names globally.  GSC is looking for smart, proactive, and results-oriented graduate/junior software developers to join the team in Kuala Lumpur.

Junior Software Consultant, GSC

SummaryAre you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you! We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our end users successful. As a lead technical writer at Guidewire, you will use your ability to grasp technical concepts and convert complex information and procedures into content that speaks to the user. You will collaborate with cross-functional teams to create clear, accurate, and engaging documentation for our cloud products. To succeed in this role, you must have excellent communication skills, strong technical and writing skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing and flexible environment where collaboration is key.Job Description<h3>Key responsibilities</h3><ul><li>Work closely with developers, product managers, and UX designers to understand our products and target audience</li><li>Create and maintain developer documentation for our APIs, SDKs, and other predictive analytics solutions</li><li>Supplement documentation with infographics, videos, how-to guides, contextual assistance, and release notes</li><li>Participate in initiatives to make our content more impactful and relevant</li></ul><h3>Required skills and experience</h3><ul><li>5&#43; years of experience creating technical documentation for enterprise software, cloud products, or developer tools</li><li>At least 2 years of experience creating developer documentation for APIs, with tutorials and code samples</li><li>Excellent writing and communication skills</li><li>Knowledge of best practices in technical communication, information architecture, and information delivery</li><li>Ability to gather information in a variety of ways - read and understand code, experiment with the application, or collaborate with subject matter experts</li><li>Passion for learning and adopting new technologies, including those related to Generative AI</li><li>Strong interpersonal skills and experience working with cross-functional teams</li><li>BA/BS in Technical Writing, English, Computer Science, or other related fields, or comparable experience</li><li>Preferably, you also have some of the following:</li><li>Experience creating code samples in Python, R, or C#</li><li>Knowledge of Markdown, XML, or DITA</li><li>Experience with Paligo or static site generators such as Docusaurus</li><li>Familiarity with web applications, cloud platforms, predictive analytics, and AI concepts</li><li>Experience creating end-to-end developer-focused solutions that span multiple areas</li><li>Experience working in an Agile environment</li><li>Experience creating videos, walk-throughs, interactive tutorials, and other forms of user assistance</li></ul><h3>About the Information Experience team</h3><ul><li>We create and publish content that helps our users successfully deploy, customize, and use our applications.</li><li>Our audience includes business analysts, technical consultants, and programmers.</li><li>We are passionate about customer success.</li><li>We strive to create a great information experience for our users by providing them the right information when and where they need it.</li></ul><h3>What we offer you:</h3><ul><li>An open, collaborative, and supportive work environment</li><li>Peers who are dedicated to creating high-quality user-centered content</li><li>Opportunities participate in initiatives to improve the information experience for our users</li><li>Freedom to experiment, innovate, and learn best practices and new technologies </li></ul>The US base salary range for this full-time position is $107,000 - $194,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you excited about learning new technologies? Do you like to experiment to figure out how something works? Do you enjoy making complex information easy to understand? If yes, then we'd love to talk with you! 

We are looking for a talented and curious technical writer who is passionate about creating compelling content that makes our end users successful. 

As a lead technical writer at Guidewire, you will use your ability to grasp technical concepts and convert complex information and procedures into content that speaks to the user. You will collaborate with cross-functional teams to create clear, accurate, and engaging documentation for our cloud products. 

To succeed in this role, you must have excellent communication skills, strong technical and writing skills, a hands-on approach, and a self-motivated attitude. Expect to work in a fast-changing and flexible environment where collaboration is key.

Lead Technical Writer

SummaryAre you passionate about customer success? Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry? If so, come join us at Guidewire!Job DescriptionWe’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact.  You’ll be inspired by those around you, and you’ll be trusted and empowered to go further.The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise.The Application Support Manager is responsible for smooth operations of the application support team. This is a global team who are the front line for any application issues globally. The team triage, assess, run initial diagnoses on all cases and resolve them. Achieving the highest customer satisfaction is one of the main responsibilities of the team.ESSENTIAL DUTIES AND RESPONSIBILITIESAs an Application Support Manager, you are responsible for leading and guiding a team of Application Support Engineers who are primarily supporting Guidewire products and applications. The responsibilities include below<ul><li>Determines the scope of Application Support services based on organization requirements and develop, implement and maintain policies and procedures for application support services.</li><li>Lead and triage incidents and service requests assigned to the Application Support team. </li><li>Report regularly on the issues raised and resolved and identify trends of issues raised.</li><li>Manages and mentors the Application Support team. Provide day-to-day guidance, coaching and regular feedback to the team.</li><li>Fosters a positive team culture and builds a high-performing team / motivates team members within the department.</li><li>Sets clear goals to the team within the department with the guidance of the senior leadership team.</li><li>Handles conflicts constructively and promotes resolution within teams in the department</li><li>Leads by example, demonstrating a strong work ethic and commitment to the departmental goals</li><li>Proficient in optimizing operational efficiency and streamlining processes, and effectively allocating resources within the department in the region to resolve routine issues, thereby ensuring the seamless functioning of daily operations</li><li>Develops and maintains positive relationships with internal and external stakeholders.</li><li>Ability to make informed and timely decisions based on a thorough understanding of situations and available data.</li><li>Contributes on developing strategies that align with organizational goals.</li><li>Takes the lead in fostering and steering innovation that aligns with the goals of the department/division and/or contributes to the department/division strategies.</li></ul>REQUIRED SKILLS AND EXPERIENCEEducation and Work Experience<ul><li>Bachelor’s Degree in Computer Science or related field.</li><li>At least 8 years of hands-on technical experience and 1 year of team management experience, collaborating with both internal and external teams.</li><li>Pragmatic problem solver, with strong critical thinking and ability to troubleshoot and resolve common IT and application issues.</li><li>Passion to work within a dynamic and fast-paced environment, handling multiple priorities and managing change effectively.</li><li>Experience of managing a geographically distributed global team.</li><li>Knowledge of ITIL or other IT service management frameworks.</li><li>Knowledge of of P&amp;C Insurance domain is desirable.</li><li>Experience using cloud-based monitoring and observability platforms such as Datadog, AWS CloudWatch, Splunk or others to perform troubleshooting.</li><li>Ability to read / write SQL in order to perform data analysis, validate application behavior, and support troubleshooting and reporting needs</li><li>Ability to read / write object oriented programing language such as Java / Gosu to debug issues</li></ul>Personal Qualities<ul><li>Strong interpersonal and communication skills (written and verbal).</li><li>Strong capacity to build and work with teams and collaborate across functions and breakdown silos.</li><li>Ability to work under pressure and meet deadlines, while maintaining a positive attitude and providing unmatched customer support.</li><li>Employ sound business judgment when making business decisions.</li><li>Use creative and innovative ways to solve problems.</li><li>Display a strong work ethic and do whatever it takes to get the job done.</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees.</li><li>Display an understanding of the customer’s needs and a strong commitment to customer satisfaction.</li><li>Highly motivated and self-directed individual with the ability to drive process improvement.</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service.</li></ul>Other Requirements<ul><li>5 Days work week, including Saturday &amp; Sunday coverage.</li><li>You will be part of a team that works together at one of our company offices listed above. </li><li>We provide 24x7 support to our customers, 24x7 on-call duty is expected. </li><li>Eligible to work in Malaysia and able to travel occasionally to other Guidewire offices for training and team meetings.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about customer success?  Do you like digging into code, and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?  If so, come join us at Guidewire!

Manager, Application Support

SummaryGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, and data solutions to deliver a seamless experience for our customers. Our team is dedicated to building software that supports the future of the insurance industry, and we are looking for individuals who share our passion and vision. We are looking for a self-motivated senior engineering manager to lead a large cross functional team in ensuring that Guidewire is always shipping quality products.Job DescriptionWhat you get to do<ul><li>Attract, retain, develop, and motivate top-notch engineering talents</li><li>Develop and implement a comprehensive end-to-end testing strategy that aligns with business objectives and goals.</li><li>Establish and be directly responsible for the quality metrics across multiple product portfolios.</li><li>Establish appropriate quality standards and enforce them via automation.</li><li>Drive build, buy, and deprecation decisions for quality tooling and frameworks</li><li>Develop and own the quality architecture.</li></ul>What we like you to have<ul><li>15&#43; years of Software Development or SDET experience in SaaS and/or PaaS</li><li>8&#43; years of experience in managing Test Engineers including performance and career management</li><li>4&#43; years of managing multiple testing teams</li><li>An analytical mindset and a strong bias toward automation</li><li>Prior programming experience in Java, Go, Python or any high level languages</li><li>Proficiency in public cloud technologies (AWS preferably), Containerization, Kubernetes, CI/CD systems, and DevOps practices</li><li>Solid understanding of system design principles, distributed systems and architecture</li><li>Excellent written and verbal communication skills for conveying technical information to all sorts of audiences.</li><li>BS or MS degree (in Computer Science or Math)</li></ul>Something good to have<ul><li>BS/BA degree in Computer Science, Computer Engineering, or related fields.</li><li>Experience in Data Science, Machine Learning, and Generative AI</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, and data solutions to deliver a seamless experience for our customers. Our team is dedicated to building software that supports the future of the insurance industry, and we are looking for individuals who share our passion and vision.

We are looking for a self-motivated senior engineering manager to lead a large cross functional team in ensuring that Guidewire is always shipping quality products.

Manager, Test Engineering (SDET)

SummaryFor Consultant 2, GSCJob Description<div><div>As a Migration Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data migrations from legacy systems to Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our migration process.</div><div></div><div>You will work with our customers, partners, and other Guidewire team members to deliver successful migration programs utilizing our custom migration tools. You will utilize best practices for design, development and delivery of customer projects. You will share knowledge with the wider Guidewire Data and Analytics teams.</div><div></div><div>One of our principles is to have fun while we deliver, so this role will need to keep the delivery process fun and engaging for the team in collaboration with the broader organization. Given the dynamic nature of the work in the Data and Analytics team, we are looking for decisive, highly-skilled technical problem solvers who can bring their array of experience working in previous Migration roles. You will cooperate closely with teams located around the world.</div></div><div><div><h3>Key Responsibilities:</h3><ul><li><ul><li>You will deliver data migration projects for our customers accurately and on time</li><li>You will work with the broader Guidewire data team to improve our internal processes and methodology</li><li>You will participate in the creation of new tooling to support and streamline our data migration projects when called upon or when the opportunity presents itself</li><li>You are a systematic problem-solver who takes ownership of your projects and does not shy away from the hard problems.</li><li>You are driven to success and accept nothing less from yourself.</li><li>You consistently display the ability to  work independently in a fast-paced Agile environment.</li><li>Flexibility to do shift work as needed (aligning to AMER/APAC colleagues/customers).</li></ul></li></ul></div></div><div><div><h3>Qualifications:</h3><ul><li><ul><li>Bachelor’s or Master’s Degree in Computer Science, or equivalent level of demonstrable professional competency, and 5 years &#43; in delivery type role</li><li>Development experience using Java (or other Object-Oriented language) preferred</li><li>Experience developing and deploying production REST APIs</li><li>Familiarity with data processing and ETL (Extract, Transform, Load) concepts.</li><li>Experience working with relational and/or NoSQL databases</li><li>Proficiency in SQL, Data Modeling, ETL/ELT, and cloud computing skills.</li><li>Experience working with customer teams to understand business objectives and functional requirements.</li><li>Effective leadership, interpersonal, and communication skills.</li><li>Ability to work independently and within a team.</li></ul></li></ul></div></div><div><div><h3>Nice to have:</h3><ul><li><ul><li>Insurance industry experience</li><li>Experience with the Guidewire InsuranceSuite</li><li>Guidewire ACE Certification</li><li>Experience in Data Migration</li></ul></li></ul></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As a Java Migration Developer for the Data and Analytics team, you will work within a Professional  Services team to support our customer’s data migrations from legacy systems to Guidewire Cloud.  You will also support the development of new tooling and methodology to streamline our migration process.

Migration Developer

SummaryYour day-to-day: Be part of a cross-functional team implementing Generative AI (GenAI) solutions for some of the most critical business needs in the insurance industry. You will be a primary stakeholder and key developer for the complete end-to-end GenAI workflow at Guidewire. Design, test and build GenAI infrastructure for guidewire Large Language Models (LLMs). Creating data solutions, prompt engineering for models, fine tuning and deploying GenAI solutions. Guidewire’s GenAI team is the center of excellence for machine learning and AI. This role is a great opportunity for individuals motivated by learning cutting edge technologies and their application to solve real world business problems. Guidewire is the AWS for insurance companies that use our platforms and applications. The GenAI solutions developed by you and this team will be used by hundreds of insurance companies and impact billions of dollars in annual transactions.Job Description<h3>Requirements:</h3><ul><li>3&#43; years of professional experience working in Machine Learning and Data Science.</li><li>Bachelor’s or Master’s Degree in Computer Science, or equivalent level of demonstrable professional competency.</li><li>Knowledge of ML Ops good practices for model development, deployment and monitoring.</li><li>Expert in Python programming language. </li><li>A strong understanding of AWS cloud technologies such as S3, EC2, RDS, etc.</li><li>Experience developing model pipelines using AWS Sagemaker.</li><li>Experience using statistical learning algorithms such as GLM, XGBoost, and Random Forest to solve real world business problems.</li><li>Deep understanding of neural network and transformer algorithms for large language and chat models.</li><li>Familiarity with the setup and use of various open source LLM foundation models.</li><li>Prompt engineering and fine tuning concepts for LLM performance.</li><li>Creating and using vectorized databases for data storage and retrieval.</li><li>Familiarity with various LLM architecture patterns such as RAG and FLARE.</li><li>Understanding of LLM performance evaluation and monitoring using NLP and LLM-assisted metrics.</li></ul><h3> Preferred Skills:</h3><ul><li>Data engineering experience with SQL, Spark or AWS Glue.</li><li>Experience using Docker or Kubernetes to deploy containerized applications.</li><li>Creating API services for backend application functionality.</li><li>Experience using TeamCity and Terraform for infrastructure setup and CI/CD.</li><li>Insurance industry or related experience such as banking and finance.</li></ul>The US base salary range for this full-time position is $116,000 - $212,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Your day-to-day:
Be part of a cross-functional team implementing Generative AI (GenAI) solutions for some of the most critical business needs in the insurance industry. You will be a primary stakeholder and key developer for the complete end-to-end GenAI workflow at Guidewire. Design, test and build GenAI infrastructure for guidewire Large Language Models (LLMs). Creating data solutions, prompt engineering for models, fine tuning and deploying GenAI solutions.

Guidewire’s GenAI team is the center of excellence for machine learning and AI. This role is a great opportunity for individuals motivated by learning cutting edge technologies and their application to solve real world business problems. Guidewire is the AWS for insurance companies that use our platforms and applications. The GenAI solutions developed by you and this team will be used by hundreds of insurance companies and impact billions of dollars in annual transactions.

ML Engineer III- Gen AI

SummaryGuidewire Cloud Platform As an Outbound Product Manager working on the Guidewire Cloud Platform, you will build products that enable Guidewire customers to develop, build, test, deploy, and manage any Guidewire application in the cloud with ease. In particular, you will be responsible for defining the business strategy and the requirements for the user management product area of the Guidewire Cloud Platform. This includes capabilities such as RBAC, SSO, SCIM integration, federated identity management, and auditability of user actions across the platform. Our cross-functional product teams drive vision, roadmap, discovery, execution, and delivery of products that enable Insurers to innovate quickly, easily, and at scale. The platform product area (GWCP) is a relatively new part of Guidewire that is rapidly growing to meet customer and business demand. This role will have the opportunity to strongly influence the product and team, and to develop new strategies. Guidewire’s culture is defined by integrity, collegiality, and rationality, where each team member is valued for who they are and what they bring. Our mission every single day is to learn, share, and collaborate while delivering the best product experience for our customers. The role requires working from the office 10 days per month (every Tuesday and Wednesday, and Monday-Thursday during the in-office week of each month).Job Description<h3>What will you do:</h3><ul><li>Gain an in-depth understanding of the cloud ecosystem that enables Guidewire applications, the market, competition, and user requirements.</li><li>Work with Customers to understand their needs, business drivers, and to identify opportunities with a focus on the user management aspects of the platform.</li><li>Seek opportunities to generate new revenue streams for the Guidewire Cloud Platform with a focus on platform features supporting various aspects of user management (including different access control mechanisms, user and access management self-service, identity provider systems’ integrations, identity information exchange standards, etc).</li><li>Work collaboratively with other Product Managers, Go To Market, Sales, Marketing, Engineering, UX, Operations, Enablement, and other Business teams to define and maximize the value of our solutions. </li><li>Envision smart solutions to complex problems while collaborating as needed across regions, product areas, and functions. </li><li>Work with Engineering and development-facing Product Managers to build and communicate roadmaps and requirements to teams and appropriate stakeholders. </li><li>Provide input and participate in quarterly planning meetings.</li><li>Bring clarity and focus to ambiguous problems, ensuring the team moves forward with confidence.</li></ul><h3>What we’re looking for in this role:</h3><ul><li>An Outbound Product Manager who enjoys working directly with customers to understand their needs and define functional requirements for how our platform services them.</li><li>Collaborative, self-motivated, positive team player who is curious and has excellent communication skills with experience in working across global time zones.</li><li>Self-starter with an owner and problem-solving mindset, not afraid of taking initiative and driving solutions.</li></ul><ul><li>Experience working directly with customers, sales, marketing, and other customer-facing roles.</li><li>Experience with translating customer needs into the product requirements.</li><li>Experience with user management concepts focusing on cloud and SaaS (Software as a Service) aspects (access control, identity providers, identity information exchange mechanisms, etc.)</li><li>Knowledge base in cloud technology concepts, including workflows, tools, and architecture.</li><li>Experience driving a discovery process, including capturing data, analysis, forming a hypothesis, and testing.</li><li>Experience working with strategic product roadmaps, working on cross-functional teams, measuring outcomes, and delivering results.</li><li>Excellent English speaking and written communication skills.</li><li>Flexibility and ability to adapt to change in a fast-paced work environment.</li><li>Ability to travel 10-25% of the time as and when necessary.</li><li>Bachelor&#39;s degree in technology or equivalent experience</li><li>4&#43; years of Product Management experience</li></ul><h3>Bonus:</h3><ul><li>If you’ve built scalable identity or access management systems or contributed to a multi-tenant B2B platform, you’ll hit the ground running</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire Cloud Platform

As an Outbound Product Manager working on the Guidewire Cloud Platform, you will build products that enable Guidewire customers to develop, build, test, deploy, and manage any Guidewire application in the cloud with ease. In particular, you will be responsible for defining the business strategy and the requirements for the user management product area of the Guidewire Cloud Platform. This includes capabilities such as RBAC, SSO, SCIM integration, federated identity management, and auditability of user actions across the platform. Our cross-functional product teams drive vision, roadmap, discovery, execution, and delivery of products that enable Insurers to innovate quickly, easily, and at scale.
 
The platform product area (GWCP) is a relatively new part of Guidewire that is rapidly growing to meet customer and business demand. This role will have the opportunity to strongly influence the product and team, and to develop new strategies.
 
Guidewire’s culture is defined by integrity, collegiality, and rationality, where each team member is valued for who they are and what they bring. Our mission every single day is to learn, share, and collaborate while delivering the best product experience for our customers.


The role requires working from the office 10 days per month (every Tuesday and Wednesday, and Monday-Thursday during the in-office week of each month).

Outbound Product Manager - User Management

SummaryAs a Senior Project Manager, you will be responsible for overseeing large-scale implementation projects involving Guidewire core applications.Job DescriptionP&amp;C Insurance Senior Project Manager, Professional Services - Tokyo JapanThe Role:As a Senior Project Manager, you will be responsible for overseeing large-scale implementation projects involving Guidewire core applications. Your responsibilities will include the management of an Agile Information Technology team, the coordination of stakeholders, and collaboration with business personnel. Subject to project delivery requirements, you may be tasked with managing up to two projects concurrently.Responsibilities:<ul><li>Spend most of your day working with Software related Projects &amp; Implementation of Software </li><li>Manage the Project Lifecycle from start to completion </li><li>Manage scope, time, budget, goals, scheduling, updates and strategy of projects </li><li>Lead meetings, coach team to write specs, maintain project documentation, user stories</li><li>Communicate project status to management </li><li>Utilize software such as JIRA, Confluence, etc. </li><li>Assist in planning &amp; execution strategies of application configuration </li><li>Assist in software development requests </li><li>Maintain a positive implementation experience for customers.</li><li>Manage Guidewire implementation project team in an Agile environment.</li><li>Implementation partner management, tracking of financials and costs, as well as issue/risk management.</li><li>Facilitate meetings, including identification of action items and follow up.</li></ul>Qualifications and Education Requirements<ul><li>BS or BA degree required</li><li>10&#43; years of Project/Program Management experience; Must have project experience  managing $1-$3m project(s)</li><li>Experience leading enterprise technology implementations leveraging agile and understands agile tools and concepts</li></ul>Required Skills<ul><li>Strong customer facing skills in Japanese</li><li>Demonstrated skill in working with implementation partners, and managing large multi-functional projects including software package implementations and information architecture.</li><li>Strong leadership skills</li><li>Follows Agile and Waterfall project management methodologies to ensure complete, documented deliverables, controls, issue resolution, risk mitigation, etc.</li><li>Very strong communication skills (listening, written and verbal).</li><li>Demonstrated excellent negotiation skills within challenging situations.</li><li>Ability to get up to speed quickly in new situations.</li><li>Ability to function successfully within fast paced, high stress projects.</li><li>Ability to work effectively with all levels of the organization in both business and IT areas.</li><li>Experience working with onshore and offshore resources.</li><li>Technical knowledge.</li><li>Demonstrated ability to lead a team with effective decision making.</li><li>Effective leadership, interpersonal, and communication skills</li></ul>People Development Skills<ul><li>Shows a track record of building effective cross functional teams across multiple geographic locations</li><li>Ability to deal with issues directly, firmly, and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions</li><li>Ability to evaluate team members and is a good judge of talent and can articulate the strengths and weaknesses of people inside and outside organization</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As a Senior Project Manager, you will be responsible for overseeing large-scale implementation projects involving Guidewire core applications.

P&C Insurance Senior Project Manager, Professional Services

SummaryThe Global People Relations team at Guidewire is seeking a highly experienced People Relations Specialist to support our business and colleagues in India and the wider APAC region as required. The key aim of Guidewire's People Relations team is to promote a safe, respectful and trusted environment - where colleagues can thrive in order to do their best work. As a People Relations Specialist, you'll play a pivotal role in fostering positive employee and labour relations. You'll collaborate with internal and external stakeholders, analyze data, and develop strategies to enhance positive workforce sentiment. Your focus will be both proactive and reactive. You will improve the employee experience and reduce risk for Guidewire by identifying and addressing concerns early - resolving workplace issues before they escalate to a critical level requiring reactive action. You will also design and implement initiatives that strengthen employee and labour relations and foster a positive workplace culture. This role requires an 80% in-office presence at our office in Bengaluru.Job DescriptionKey Responsibilities: 1. Employee Relations Responsible for managing employee relations at Guidewire, India, ensuring compliance with labor laws, handling workplace investigations, as well as fostering positive relationships between employees, management, and relevant regulatory bodies. Identify and mobilize fair and inclusive processes for employee concerns to be heard. India-specific ER case management, and supporting ER processes for other markets in the APAC region, as required. Expertise in India-specific employment practices and ER case handling is key. 2. Workplace Harassment &amp; POSH Compliance Serve as a key advisor on sexual harassment cases, ensuring compliance with the POSH Act. Support Internal Complaints Committees (ICC) and oversee POSH/ICC training and case management.3. Labour Relations Establish and manage Company Works Committee. Operate with strong awareness of an expanding Labour Relations landscape. Effectively engage with Employee Representative bodies, including Works Councils and Unions, as required.4. Risk and Crisis Management Utilize expertise in Employee and Labour relations and be close to organizational changes to identify potential issues, predict risks, and develop strategies to mitigate them for regions and countries. Crisis-response efforts - use sound judgment to assess and respond to high-stake employee relations issues under tight timelines.5. Compliance Conduct proactive research on upcoming legislation and compliance - refresh policy and design learning interventions to help create a clear understanding of, and appropriate use of policy - particular focus on Code of Conduct, disciplinary and grievance, and discrimination, bullying &amp; harassment policies. Ensure internal processes and procedures are in line with legislative requirements and best practice. 6. Governance Review metrics and identify trends across the region. Use data to recommend solutions to influence the trend. Implement tools, processes and forums to enhance the efficiency, improvement and adherence of People Relations policies and practices. 7. Global Initiatives Input into global ER products such as dashboards and toolkits. Expertise in supporting / leading Corporate initiatives such as new compensation scheme roll-outs, multi-market re-organizations.Skills and Experience: MUST-HAVE<ul><li>5–10 years of Employee Relations experience within India, in a multinational company or Tech sector.</li><li>Proven track record in handling high-risk ER cases, disputes and formal investigations, whilst partnering with Legal teams</li><li>Strong knowledge of Indian labor laws, employment regulations, and compliance requirements with focus on the Shops and</li><li>Establishment Act and Prevention of Sexual Harassment (POSH) Act.</li><li>Fluency in English and proficiency in Hindi is preferred</li><li>Experience of business re-organizations across multiple markets</li><li>Highly collaborative with the ability to partner seamlessly with HR stakeholders and influence executive level management</li><li>Robust skills in conflict resolution and coaching management</li><li>Continuous improvement mindset with ability to recommend improvements and changes to ensure People Relations products are scalable, meet legal requirements, and are aligned to best practice.</li><li>Strong external network</li></ul>DESIRABLE<ul><li>Certification in POSH Compliance</li><li>Training in Mediation or Alternative Dispute Resolution (ADR)</li><li>Knowledge of the labour landscape in Australia and New Zealand</li><li>Degree in HR, Law, or a related discipline</li><li>Tech sector / SaaS experience</li></ul>Additional Considerations<ul><li>This role is offered on an 80% in-office basis at our office in Bengaluru.</li><li>May require occasional travel to different locations in India</li><li>Quarterly global travel</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

The Global People Relations team at Guidewire is seeking a highly experienced People Relations Specialist to support our business
and colleagues in India and the wider APAC region as required.
The key aim of Guidewire's People Relations team is to promote a safe, respectful and trusted environment - where
colleagues can thrive in order to do their best work.
As a People Relations Specialist, you'll play a pivotal role in fostering positive employee and labour relations. You'll collaborate with
internal and external stakeholders, analyze data, and develop strategies to enhance positive workforce sentiment.
Your focus will be both proactive and reactive. You will improve the employee experience and reduce risk for Guidewire by identifying
and addressing concerns early - resolving workplace issues before they escalate to a critical level requiring reactive action. You will
also design and implement initiatives that strengthen employee and labour relations and foster a positive workplace culture.
This role requires an 80% in-office presence at our office in Bengaluru.

People Relations Specialist

SummaryGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, and data solutions to deliver a seamless experience for our customers. Our team is dedicated to building software that supports the future of the insurance industry, and we are looking for individuals who share our passion and vision. We are looking for self-motivated engineers to design and implement cloud native systems that help Guidewire deliver the Insurance Platform to customers with quality.Job DescriptionWhat you get to do<ul><li>Operate as a start-up within a highly influential InsureTech company</li><li>Drive engineering best practices such as TDD and GitOps</li><li>Lead the team in architecture and design</li><li>Develop and ship scalable and cloud native software systems</li><li>Create and maintain cloud infrastructure using AWS, Kubernetes, and IaC</li><li>Employ Machine Learning and AI to improve user experience</li><li>Learn through <a href="https://en.wikipedia.org/wiki/Pair_programming" target="_blank">pair programming</a></li></ul>What we like you to have<ul><li>An entrepreneurial spirit and a leadership mindset</li><li>An attitude for learning, sharing, innovation, and helping others succeed</li><li>Minimum 6  years of experience as a software developer or a system engineer</li><li>Strong programming experience in Java, Go, Python or any high level languages</li><li>Proficiency in public cloud technologies (AWS preferably), Containerization, Kubernetes, CI/CD systems, and DevOps practices.</li><li>BS/BA degree in Computer Science, Computer Engineering, or related fields.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, and data solutions to deliver a seamless experience for our customers. Our team is dedicated to building software that supports the future of the insurance industry, and we are looking for individuals who share our passion and vision.
We are looking for self-motivated engineers to design and implement cloud native systems that help Guidewire deliver the Insurance Platform to customers with quality.

Platform Engineer III with Microservices & Automation

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to join our dynamic Platform Support team. The Platform Support DBA will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. You will be learning new and exciting AWS processes as we embrace our journey to the cloud. In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning, and Cloud Computing. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.Job Description<div><div><h3>Responsibilities</h3><ul><li>Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction. Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Develop and maintain in-depth knowledge of our database through company-sponsored training and experience </li><li>Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.</li><li>Tuning, troubleshooting and production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.</li><li>Monitor and work Salesforce/ JIRA ticket queue for requests to make schema changes, security changes, execute scripts against the databases and refresh non-production databases.</li><li>Collaborate with the application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance. Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.</li><li>Assist the support staff to troubleshoot SQL and any other database errors.</li><li>Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed.</li></ul></div></div><div><div><ul><li>Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer</li></ul><div><div><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>General desktop with Windows and Linux server experience.</li><li>5&#43; years’ experience in database administration</li><li>3&#43; years’ experience in Oracle, MySQL, MSSQL or other database scripting language</li><li>Deploying or migrating databases into AWS (ec2 or RDS) or any hands-on experience working with AWS.</li><li>Highly proficient in one or more of these RDBMS technologies:</li><li>AWS RDS/Aurora MySQL </li><li>AWS RDS/Aurora PostgreSQL</li><li>AWS RDS Oracle</li><li>MS SQL Server</li><li>Working knowledge of one or more database high availability scenarios such as:</li><li>AWS Multi-AZ database deployments</li><li>MS SQL Server Always on Availability Groups</li><li>Oracle Data Guard</li><li>Knowledge of one or more database data replication tools such as:</li><li>AWS DMS/DMT</li><li>MS SQL Server transactional replication</li><li>Oracle Golden Gate</li><li>Unix/Linux general administration skills and/or bash/python/powershell scripting a distinct advantage</li><li>Knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc…).</li><li>Strong analytical, communication both written and verbal and quality control skills.</li><li>Ability to manage multiple tasks with different deadlines.</li><li>Detail oriented, self-motivated and uses sound judgment.</li><li>A team player who works well with others.</li><li>Desire to learn and improve your skills.</li><li>Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus.</li><li>Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com</li></ul></div></div><ul><li>Experience using a software defect tracking system such as JIRA preferred</li><li>Skills to read and interpret application server log files</li><li>3&#43; years’ experience working directly with customers or key internal partners; preference for support for a B2B software company</li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving</li><li>We provide 24x7 support and while the many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German</li></ul><div><div><h3></h3><h3>Personal Qualities and Soft skills</h3><ul><li>You enjoy teaching and being a mentor to others</li><li>Good communication and presentation skills</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>A highly positive can-do attitude with a knack for being a team player</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees</li></ul>#LI-Hybrid</div></div></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to
join our dynamic Platform Support team. The Platform Support DBA will work
collaboratively within the Product Development Operations (PDO) team, serving our
customers in both Guidewire Cloud and on-premise environments. This role requires a
keen understanding of our platform, backed by the continuous learning provided by
Guidewire Education, Product Development, and Cloud Engineering teams. You will be
learning new and exciting AWS processes as we embrace our journey to the cloud. In
addition, you will learn additional database platforms which will expand your skills in
both database administration, performance tuning, and Cloud Computing. The
successful candidate will be part of the Product Development Operations (PDO)
organization working in a hybrid environment that delivers 24x7 service to customers
who are using our software in the Guidewire Cloud.

Platform Support DBA III

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support DBA to join our dynamic Platform Support team. The Platform Support DBA will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. You will be learning new and exciting AWS processes as we embrace our journey to the cloud. In addition, you will learn additional database platforms which will expand your skills in both database administration, performance tuning, and Cloud Computing. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.Job Description<div><div><h3>Responsibilities</h3><ul><li>Function as a primary contact to research, address, and promptly fulfill Database requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction. Provide support for the Oracle, Microsoft SQL Server and Aurora (MySQL/PostgreSQL) production and non-production databases.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Develop and maintain in-depth knowledge of our database through company-sponsored training and experience </li><li>Assist in daily administration activities including setup, configuration and monitoring of databases to ensure backups, availability and performance are all maintained to the highest standards.</li><li>Tuning, troubleshooting and production support for database environments deployed in multi-AZ AWS environments both on the EC2 and RDS/Aurora platforms.</li><li>Monitor and work Salesforce/ JIRA ticket queue for requests to make schema changes, security changes, execute scripts against the databases and refresh non-production databases.</li><li>Collaborate with the application development and support teams on process bottlenecks and provide database tuning to ensure optimal performance. Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.</li><li>Assist the support staff to troubleshoot SQL and any other database errors.</li><li>Report weekly to management about abnormalities and critical issues; provide root cause analysis and recommendations; work with infrastructure team, application team and/or other teams for problem resolutions, following the escalation path if needed.</li></ul></div></div><div><div><ul><li>Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer</li></ul><div><div><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>General desktop with Windows and Linux server experience.</li><li>5&#43; years’ experience in database administration</li><li>3&#43; years’ experience in Oracle, MySQL, MSSQL or other database scripting language</li><li>Deploying or migrating databases into AWS (ec2 or RDS) or any hands-on experience working with AWS.</li><li>Highly proficient in one or more of these RDBMS technologies:</li><li>AWS RDS/Aurora MySQL </li><li>AWS RDS/Aurora PostgreSQL</li><li>AWS RDS Oracle</li><li>MS SQL Server</li><li>Working knowledge of one or more database high availability scenarios such as:</li><li>AWS Multi-AZ database deployments</li><li>MS SQL Server Always on Availability Groups</li><li>Oracle Data Guard</li><li>Knowledge of one or more database data replication tools such as:</li><li>AWS DMS/DMT</li><li>MS SQL Server transactional replication</li><li>Oracle Golden Gate</li><li>Unix/Linux general administration skills and/or bash/python/powershell scripting a distinct advantage</li><li>Knowledge of ANSI SQL Language (SELECT, INSERT, UPDATE, DELETE, JOIN, WHERE, etc…).</li><li>Strong analytical, communication both written and verbal and quality control skills.</li><li>Ability to manage multiple tasks with different deadlines.</li><li>Detail oriented, self-motivated and uses sound judgment.</li><li>A team player who works well with others.</li><li>Desire to learn and improve your skills.</li><li>Experience in working with AWS services, such as EC2, S3, RDS, and (Kubernetes) ECS/EKS, to deploy and manage Java applications in a cloud environment is a plus.</li><li>Experience solving problem software code and reporting progress; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com</li></ul></div></div><ul><li>Experience using a software defect tracking system such as JIRA preferred</li><li>Skills to read and interpret application server log files</li><li>3&#43; years’ experience working directly with customers or key internal partners; preference for support for a B2B software company</li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving</li><li>We provide 24x7 support and while the many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German</li></ul><div><div><h3></h3><h3>Personal Qualities and Soft skills</h3><ul><li>You enjoy teaching and being a mentor to others</li><li>Good communication and presentation skills</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>A highly positive can-do attitude with a knack for being a team player</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees</li></ul></div></div></div></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.Job Description<h3>Responsibilities</h3><ul><li>Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.</li><li>Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience </li><li>Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer</li><li>Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.</li></ul><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>Proficiency in working with networking protocols and concepts, including TCP/IP, HTTP, DNS, and load balancing.</li><li>Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.</li><li>General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases </li><li>Familiarity with software development lifecycle</li><li>Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus</li><li>Familiarity with Linux operating systems and the ability to use Linux command line tools. </li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com</li><li>Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German</li><li>We provide 24x7 support and while the majority of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies.</li></ul><h3>Personal Qualities and Soft skills</h3><ul><li>Good communication and presentation skills</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees.</li></ul><h3>Benefits </h3><ul><li>Competitive market Salary</li><li>Bonus</li><li>Company pension contributions</li><li>Fully funded medical insurance for you and your family</li><li>Annual Wellness Reimbursement</li><li>26 annual leave days</li><li>16 weeks paid maternity and paternity leave</li><li>3 paid days volunteering in the community</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams.  The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.

Platform Support Engineer II

SummaryGuidewire is looking for a proactive and solution-driven Cloud Platform Support Engineer to join our dynamic Platform Support team. This individual will primarily focus on addressing and resolving customer support cases concerning the entire Guidewire cloud platform. The Platform Support Engineer will work collaboratively within the Product Development Operations (PDO) team, serving our customers in both Guidewire Cloud and on-premise environments. This role requires a keen understanding of our platform, backed by the continuous learning provided by Guidewire Education, Product Development, and Cloud Engineering teams. The successful candidate will be part of the Product Development Operations (PDO) organization working in a hybrid environment that delivers 24x7 service to customers who are using our software in the Guidewire Cloud.Job Description<h3>Guidewire is setting up a tech hub in Curitiba and we&#39;re looking to expand our team in Brazil. Be part of our growing community and help shape the software that helps insurers care for their customers when they need it most! Relocation assistance is available.</h3><h3></h3><h3>Responsibilities</h3><ul><li>Function as a primary contact to research, address, and promptly fulfill requests and resolve cases in adherence to team standards, thereby ensuring we meet and exceed customer satisfaction.</li><li>Document and maintain technical articles, including troubleshooting guides, knowledge base articles, and runbooks, in order to meet objectives for customer request fulfillment and issue resolution. </li><li>Collaborate with cross-functional teams on complex issues involving system integration and custom configurations.</li><li>Develop and maintain in-depth knowledge of our platform through company-sponsored training and experience </li><li>Contribute to an environment that encourages information sharing, team-based resolution activity, cross-training, and an absolute focus on doing what is best for the customer</li><li>Develop and maintain strong relationships with customers and stakeholders, acting as a trusted advisor and technical point of contact.</li></ul><h3>Required skills and experience:</h3><ul><li>Bachelor’s Degree in Computer Science (or a related STEM field), or related experience</li><li>Proficiency in working with networking protocols and concepts, including TCP/IP, HTTP, DNS, and load balancing.</li><li>Familiarity with AWS, Docker, Linux, and Kubernetes. Knowledge of Bash scripts is a plus.</li><li>General familiarity with broad technical skills such as Object-Oriented Programming (Java, C#, or similar), relational databases </li><li>Familiarity with software development lifecycle</li><li>Familiarity with CI/CD concepts and principles; Jenkins or TeamCity experience a plus</li><li>Familiarity with Linux operating systems and the ability to use Linux command line tools. </li><li>Outstanding troubleshooting skills; ability to think critically and display an aptitude for problem-solving; preference for experience with a commercial customer incident tracking or CRM like Salesforce.com</li><li>Read, write, and speak fluent English. Score bonus points if you can also have skills in another language such as French or German</li><li>We provide 24x7 support and while the majority of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies.</li></ul><h3>Personal Qualities and Soft skills</h3><ul><li>Good communication and presentation skills</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>Excellent communication skills and ability to explain complex technical concepts to a varied audience</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and employees.</li></ul><h3>Benefits </h3><ul><li>Competitive market Salary</li><li>Bonus</li><li>Company pension contributions</li><li>Fully funded medical insurance for you and your family</li><li>Annual Wellness Reimbursement</li><li>26 annual leave days</li><li>16 weeks paid maternity and paternity leave</li><li>3 paid days volunteering in the community</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Platform Support Engineer III

SummaryRole Summary Reporting to the VP Customer Success and Professional Services APAC, you provide innovative services, solutions and deep Guidewire expertise to enable customers to successfully implement, adopt, evolve and realise value from their Guidewire investments. You drive strategic initiatives, provide specialist advice, develop and lead a talented team of Guidewire practitioners, and ensure customer satisfaction. If you are a visionary leader with a passion for delivering exceptional professional services, we would love to hear from you.Job Description<h3>Responsibilities</h3><ul><li>Portfolio Planning and Business Development</li><li>Project Execution - Advisory and Delivery Services</li><li>Talent Development and Management - Customer Facing Roles </li><li>Demand Management and Capacity Planning</li><li>Practice Performance Analysis and Reporting</li><li>Customer Relationship Management</li><li>Team Leadership </li></ul><h3>Portfolio and Practice Leadership</h3><ul><li>Lead the team of Principals, Engagement Managers, Project / Program Managers and Guidewire product specialists supporting the implementation and adoption of Guidewire products in the APAC region, creating an environment of high engagement, performance and personal growth</li><li>Ensure the team applies sound business consulting skills to understand the customer’s business context, priorities and outcomes needed, in order to effectively inform and shape proposals.</li><li>Ensure engagements align with the Guidewire professional services value proposition, are based on mature planning and estimation methods, and leverage local and global capability and capacity effectively to deliver maximum value for the customer and Guidewire.</li><li>Ensure customer outcomes are successfully achieved through sound project management discipline and governance, leaning in to ”whole of project” issues and risks appropriately, and working effectively with SI partners..</li><li>Develop and maintain a forward view of APAC demand based on customer account plans, sales pipeline and emerging opportunities identified by PS, Customer Success and Sales functions</li><li>Collaborate with Global Practice and Operations teams to effectively communicate APAC service demand and ensure required capacity and capability is available as and when needed, providing sufficient advice and lead time</li><li>Proactively identify and resolve resourcing and capacity issues across ANZ delivery, minimising impact and risk to customers and Guidewire.</li><li>Ensure Professional Services key performance measures and budgets are effectively planned, tracked, analysed, reported and managed to achieve targets and outcomes i.e. Revenue and Booking budgets, Utilisation Targets etc </li></ul><ul><li>Establish development programs to ensure the team stays current and proficient as Guidewire products and solutions evolve in a SaaS environment, liaising with Global practices to leverage frameworks and training opportunities, to provide the expertise only Guidewire can provide. </li><li>Drive revenue growth by identifying opportunities for process improvements, service expansions, or new service offerings through:<ul><li>monitoring industry trends, market conditions, and customer feedback</li><li>maintaining strong relationships with key stakeholders - customers, partners and Guidewire teams</li><li>actively participating in sales cycles.</li></ul></li><li>Maintain an agreed level of personal utilization by playing a strategic role within select accounts.</li></ul><h3>About You</h3><ul><li>Proven track record of successfully leading complex technology implementation Programs </li><li>Proven track record leading multiple teams and projects concurrently across multiple clients </li><li>Extensive experience in SaaS, portfolio management, and customer relationship management</li><li>Understanding of insurance industry trends, customer needs, and competitive dynamics </li><li>Financial services industry experience to appreciate regulatory expectations </li><li>Exceptional leadership and people management skills, with the ability to motivate and inspire teams to achieve ambitious goals.</li><li>Excellent communication, negotiation, and interpersonal abilities, with a track record of building lasting relationships with clients and partners</li><li>Experience in leading technical specialists  </li><li>Knowledge of the Guidewire InsuranceSuite or proven ability to rapidly learn industry specific technology solutions </li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Role Summary

Reporting to the VP Customer Success and Professional Services APAC, you provide innovative services, solutions and deep Guidewire expertise to enable customers to successfully implement, adopt, evolve and realise value from their Guidewire investments. You drive strategic initiatives, provide specialist advice, develop and lead a talented team of Guidewire practitioners, and ensure customer satisfaction.
If you are a visionary leader with a passion for delivering exceptional professional services, we would love to hear from you.

Practice and Portfolio Director

SummaryIncreasingly our customers are becoming Systems Integrators on their transformation journey. The transformation is often driven through the adoption of our cloud platform. In doing so our customers are looking for expertise around converting their business intent and strategies to an execution model that best leverages the unique capabilities of Guidewire. To achieve this objective we are looking for individuals with strong business domain knowledge in areas such as Claims, Pricing, Commercial Underwriting coupled with a functional knowledge of Guidewire platform. The Business Architect plays a pivotal role in aligning the strategic goals and objectives with decisions regarding products and services;partners and suppliers; organization; capabilities; and key business and IT initiatives.Job Description<div>Principal Business ArchitectThe primary focus of the Business Architect’s role is the business motivations, business operations, and business analysis frameworks that link these aspects of the enterprise together. A Business Architect is expected to be a visionary, a strategic thinker, an analyst, and a change agent. This unique blend of roles requires an understanding of the business’s operational and strategic direction and can communicate it effectively to a wide variety of audiences. A business architect will build strong relationships across the organization and use those relationships to align strategic goals with business reality, and will work across Business and IT to build and apply targeting operating models (TOM) by enhancing Guidewire Cloud capabilities, including optimization of customers&#39; Business and IT operations, in an agile, collaborative, and dynamic environment across multiple client projects.The Professional Services OrganizationWe assign a small team of SMEs who work in tandem with the insurance company’s internal team, and partners, to address their needs, and become a trusted technical advisor and mentor. Our software is exceptionally sophisticated and well-tested – with over 2,000 person years invested in our products so far. Responsibilities<ul><li>Develop a business architecture strategy based on a situational awareness of various business scenarios and motivations. Demonstrate how these key end-to-end scenarios bring the strategy to life, where the value drivers are, and the impact and influence on outcomes.</li><li>Engage with various stakeholders across business units and IT, facilitating discussions, negotiations and influencing decisions that drive optimal outcomes</li><li>Continuously monitor the business architecture to ensure it effectively supports business needs and adapts to organizational changes.</li><li>It&#39;s important that business architects can accurately assess client and business needs to provide actionable improvements for business models. After implementing a change, the architect assesses the impact of strategic plans on capability levels to determine how successful the changes were.</li><li>The business architect assesses the current capabilities and strategies for a company, then builds a future-state view. An important part of this is communicating with business leaders and helping them understand the changes. </li><li>As a subject matter expert in the insurance industry, consult with insurance carrier business and technical resources to produce business requirements and business process documents as a functional resource.</li><li>Communicate with stakeholders to ensure necessary buy-in.</li><li>Work with Guidewire Customer Success and Sales functions to propose and deliver value of Guidewire Cloud Platform and to seek customers’ Success Plans through program lifecycle</li></ul>The recommended skill set for a business architect is listed below:<ul><li>Ability to solve complex problems analytically, communicate effectively and research solutions, collaborating with domain specialists where necessary</li><li>Ability for Critical thinking is the ability to identify a problem, recognise what&#39;s causing it and suggest potential solutions.</li><li>A deep understanding of the local P&amp;C insurance industry, regulations, and market trends, with primary focus on customer-facing operations and processes. Minimum of 5-7 years experience in business leadership and operational roles.</li><li>Leadership: Ability to inspire and motivate others, lead from the front, and drive a culture of accountability.</li><li>Communication: Excellent verbal and written communication skills, with the ability to articulate complex concepts to a broad range of stakeholders.</li><li>Influencing: Ability to shape decision-making without direct authority, influencing all organizational levels.</li><li>Analytical Thinking: Ability to understand and solve complex problems, turning insights into actions.</li><li>Collaboration: Ability to build and maintain strong relationships with peers and stakeholders, promoting a cooperative working environment.</li><li>Adaptability: Ability to thrive in a fast-paced, dynamic environment, adapt to change, and manage multiple priorities.</li><li>Strategic Thinking: Ability to connect the dots between the organisation’s strategic, operational, and tactical levels.</li><li>Presentation Skills: Effectively presenting and explaining the business architecture to diverse audience groups.</li><li>Ability to identify when business requirements are not in scope</li><li>Consulting &amp; Leadership Skills along with deep industry knowledge of the P&amp;C insurance industry with a focus on policy, claims and/or underwriting</li><li>Experience with software implementation project(s) in requirements gathering, functional specifications, and user acceptance testing</li><li>Experience in software package implementation through customization or configuration using agile methodologies along with a familiarity with object-oriented design principles and databases.</li><li>Experience in applying change management concepts on a software implementation project</li><li>Exceptional documentation skills, and the ability to facilitate discussions with both technical and business stakeholders, including C-level executives</li><li>Native or equivalent Japanese language skills to communicate with local stakeholders including customer C-level executives, and sufficient English language skill to communicate with colleagues and leadership globally in Guidewire</li></ul></div>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Increasingly our customers are becoming Systems Integrators on their transformation journey. The transformation is often driven through the adoption of our cloud platform. In doing so our customers are looking for expertise around converting their business intent and strategies to an execution model that best leverages the unique capabilities of Guidewire.

To achieve this objective we are looking for individuals with strong business domain knowledge in areas such as Claims, Pricing, Commercial Underwriting coupled with a functional knowledge of Guidewire platform. The Business Architect plays a pivotal role in aligning the strategic goals and objectives with decisions regarding products and services;partners and suppliers; organization; capabilities; and key business and IT initiatives.

Principal Business Architect

SummaryAre you a Japanese insurance industry professional with crossover business knowledge and technical capability? Do you have great interpersonal skills, the ability to dig into detail and a focus on customer value? Are you looking for a new challenge? Then join us at Guidewire Software and help build the next generation of insurance solutions for the Japanese market. Our APAC development centres are responsible for developing and delivering software that leverages and extends the business value of our Core Product suite to global insurance markets. Our centres include teams delivering key market-specific and business-specific functionality as a critical layer of added value designed to meet the varying needs of our diverse customer community. Product managers at Guidewire assume a wide range of responsibilities. You should have experience researching requirements for enterprise applications, a high degree of comfort with technology, and exceptional analytical and communication skills. You should also be comfortable both engaging in product design discussions with developers and UX designers and working closely with customers to incorporate feedback into the applications. Our product managers are the glue that holds together our product development teams; you will be at the center of our product development effort. ** When applying for this role include a cover letter that explains why you want to be part of our team and how your experience sets you up for success.Job Description<h3>As a key member of this team, you will:</h3><ul><li>Work with our customers to fully understand the business needs that drive their decisions and the true priorities behind those needs, both within individual customer enterprises and across customers within given markets</li><li>Refine those business needs into rational, detailed, and complete product requirements to define the product backlog</li><li>Work closely with developers in an agile process through designs, making tactical decisions and working through corner-cases identified by customers, Guidewire product development, and other Guidewire teams</li><li>Groom and prioritise the feature backlog against outcome oriented goals, coordinating with other Guidewire teams</li><li>Validate the completed features to make sure they meet acceptance criteria</li><li>Be the expert who can help customers, QA, support, sales, and other groups with questions about your feature areas</li><li>Provide expertise and selling tools for the Marketing and Sales organizations for your feature areas, including presenting directly to customers as a thought leader.</li></ul>We have a work environment that encourages individual initiative, experiments with new ideas for continuous improvement, and lets great people do great work by minimizing the hassles of hierarchy and bureaucracy. You must be self-motivated and able to work with minimal supervision while collaborating in a team environment, communicating effectively with developers, business analysts and other product managers.<h3></h3><h3>Required skills/experience:</h3><ul><li>Enterprise software experience, preferably in a product management role</li><li>Previous experience in the insurance industry is highly desired</li><li>Technical capacity. You should be able to communicate with the engineering team on tactical technical decisions. Programming experience is not required but is valued.</li><li>Bachelor’s degree, preferably in business, technology or a related field</li><li>Exceptional analytical skills: the ability to translate high-level requirements into detailed product specifications</li><li>Prefer prior hands-on experience with Agile Development</li><li>Ability to manage complex initiatives with multiple stakeholders, both internal and external</li><li>Exceptional written and oral communication skills</li><li>Strong decision-making skills</li><li>Ability to excel in a team-oriented environment</li><li>A real passion for detailed feature design and problem-solving</li><li>Proficiency in English and Japanese, spoken and written, is required for this role</li><li>If not already resident, must have rights to work in Japan and be willing to relocate </li></ul>Guidewire Software is a leading provider of flexible, enterprise software products focused on servicing the USD$1.5 trillion property and casualty (general) insurance industry. Our products enable companies such as Sompo Japan Insurance (損保ジャパン), Tokio Marine &amp; Nichido Fire (東京海上日動火災保険) and Mitsui Sumitomo &amp; Aioi Nissay Dowa (三井住友海上火災保険株式会社、あいおいニッセイ同和損害保険株式会社) to efficiently run their high volume, complex and mission-critical insurance operations, including underwriting, policy administration, claims, and billing. Guidewire is headquartered in San Mateo, California, with regional development centres in Dublin, Kraków, Kuala Lumpur, Tokyo, Chennai and Toronto.Insurance is the most complicated and under-served software market in the financial services space. The applications we build are large and extraordinarily complex, and support the needs of customers across the diverse global property and casualty insurance market.If working in a fast-moving, low-bureaucracy environment sounds good to you; if you&#39;d like to work with a team of great engineers, and you would enjoy being part of a financially strong and growing company, then please contact us. If you&#39;d like to learn more about our work environment, please visit http://careers.guidewire.com. #LI-HybridAbout GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you a Japanese insurance industry professional with crossover business knowledge and technical capability? Do you have great interpersonal skills, the ability to dig into detail and a focus on customer value? Are you looking for a new challenge? Then join us at Guidewire Software and help build the next generation of insurance solutions for the Japanese market.
Our APAC development centres are responsible for developing and delivering software that leverages and extends the business value of our Core Product suite to global insurance markets.  Our centres include teams delivering key market-specific and business-specific functionality as a critical layer of added value designed to meet the varying needs of our diverse customer community.
Product managers at Guidewire assume a wide range of responsibilities. You should have experience researching requirements for enterprise applications, a high degree of comfort with technology, and exceptional analytical and communication skills. You should also be comfortable both engaging in product design discussions with developers and UX designers and working closely with customers to incorporate feedback into the applications. Our product managers are the glue that holds together our product development teams; you will be at the center of our product development effort.

** When applying for this role include a cover letter that explains why you want to be part of our team and how your experience sets you up for success.

Principal Product Manager

SummaryGuidewire's mission is very simple: to provide the leading cloud insurance platform that Insurers can rely upon to run and transform their business during times of unprecedented change. Guidewire Software provides the P&amp;C industry platform that unifies software, services, and partner ecosystems to power our customers’ businesses. Guidewire is looking for an experienced product manager to drive the evolution of how applications and solutions are packaged, distributed, and managed across the Guidewire ecosystem. This role is critical in ensuring that developers, ISVs, and enterprise customers can efficiently bundle and deploy applications on the Guidewire Platform. You will work at the intersection of product, engineering, and go-to-market teams to define a packaging strategy that enhances developer productivity, improves software distribution, and aligns with Guidewire’s long-term vision for platform extensibility.Job Description<h3>Key Responsibilities</h3><ul><li>Define and execute the product vision for packaging solutions that support ISVs, system integrators, and enterprise customers.</li><li>Collaborate with cross-functional teams, including engineering, UX, marketing, and sales, to deliver intuitive and scalable packaging solutions.</li><li>Understand customer needs by gathering feedback, analyzing usage data, and engaging with internal and external stakeholders.</li><li>Develop and maintain the product roadmap, ensuring alignment with Guidewire’s overall platform strategy.</li><li>Drive the adoption of packaging best practices, helping customers manage versioning, dependencies, and seamless upgrades.</li><li>Evangelize packaging innovations by working with developer communities, partners, and internal teams.</li><li>Ensure security, compliance, and scalability in all packaging solutions to maintain Guidewire’s trusted cloud reputation.</li></ul><h3>Required Skills &amp; Experience</h3><ul><li>Strong technical background with an understanding of software packaging, versioning, and deployment strategies.</li><li>Experience working with developers, ISVs, or enterprise customers to drive platform adoption.</li><li>Exceptional problem-solving skills and a data-driven approach to decision-making.</li><li>Ability to communicate complex technical concepts to both technical and non-technical audiences.</li><li>Experience with Agile development methodologies and familiarity with tools like JIRA, Aha!, or similar.</li><li>Hands-on experience with packaging solutions in cloud-based environments (e.g., containerization, microservices, modular architectures).</li><li>A sense of humor. </li></ul>At Guidewire, you’ll have the opportunity to shape the future of how developers and businesses distribute and manage applications on one of the world’s most powerful cloud platforms. You’ll work with top-tier talent, drive impactful change, and help thousands of organizations innovate faster.Ready to take packaging to the next level? Apply now and be part of the team that’s transforming the Guidewire platform!The US base salary range for this full-time position is $160,000 - $272,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire's mission is very simple: to provide the leading cloud insurance platform that Insurers can rely upon to run and transform their business during times of unprecedented change. Guidewire Software provides the P&C industry platform that unifies software, services, and partner ecosystems to power our customers’ businesses.  
 
Guidewire is looking for an experienced product manager to drive the evolution of how applications and solutions are packaged, distributed, and managed across the Guidewire ecosystem. This role is critical in ensuring that developers, ISVs, and enterprise customers can efficiently bundle and deploy applications on the Guidewire Platform.

You will work at the intersection of product, engineering, and go-to-market teams to define a packaging strategy that enhances developer productivity, improves software distribution, and aligns with Guidewire’s long-term vision for platform extensibility.

Principal Product Manager, Packaging

SummaryGuidewire is widely recognized as the leading provider of software solutions for the property and casualty insurance industry. Our software offers property and casualty insurance companies the tools to take care of their customers when they need it the most, whether that is a time of crisis, a natural disaster, an accident, or exposure to cyber risks.    We are looking for a product management professional to join our data platform team. Guidewire’s Data Platform team is responsible for building an integrated, scalable, secure, and robust data platform, to help both our internal development teams &amp; our customers leverage data easily. The platform is designed to support all our analytics, data science, and data management applications, while being integrated foundationally across our broad product portfolio, to usher in a new era of analytic driven experiences, services, and insurance product offerings for the property &amp; casualty industry. In this role, you will specifically focus on the data access &amp; integration experience of the data platform. You will work in a highly collaborative, cross-functional environment to guide products from conception to launch by connecting the technical and business worlds. You will break down complex problems into steps that drive product development at speed. This opportunity is not just to build products, but to be part of a team that helps transform an industry with data &amp; analytic driven technology at the center.Job DescriptionWhat You Will Do<ul><li>Lead one or more engineering teams through the ideation, technical development, and launch of innovative product capabilities, geared towards ingestion of data into the platform.</li><li>Drive feature level design sessions and product development with engineers, architects &amp; UX</li><li>Establish a shared vision across the company by building consensus on priorities leading to product execution.</li><li>Define and analyze metrics that inform the success of products.</li><li>Work through ambiguity and bring clarity to the problem so the team can ideate on creative solutions. </li><li>You will work with your manager and peers to ensure alignment of your team&#39;s work with the larger Data Platform and Analytics organization&#39;s roadmap.</li><li>Gather and define the requirements that will be used to research and innovate new methods of data acquisition in the cloud.</li><li>Be the expert who can help customers, QA, support, sales, and other groups with questions about our cloud native data infrastructure and products.</li><li>Manage dependencies across different teams and ensure features are delivered on time.</li><li>Triage, prioritize and respond to customer issues and escalations.</li><li>Develop a deep understanding of customers’ needs, goals and challenges in order to ensure successful adoption of Data Platform Products.</li></ul>What We Are Looking For In This Role<ul><li>5&#43; years product management experience.</li><li>2&#43; years of experience working with technical architecture of cloud solutions &amp; security.</li><li>This role requires conceptual understanding &amp; knowledge of the Big Data ecosystem and AWS (Amazon Web Services) landscape. Good have a high level understanding of  micro services and distributed systems.</li><li>Cloud native software delivery experience.</li><li>Ability to manage complex initiatives with limited supervision.</li><li>You are driven, focused, and quick to take ownership of your work.</li><li>Adaptable, resilient, and able to thrive in ambiguity.</li><li>You should feel comfortable with data ingestion, cataloging, integration, and enrichment concepts and techniques and be able to understand how data relates to end user analytics requirements and applications.</li><li>Technical knowledge of big data &amp; cloud technologies, services, tooling &amp; infrastructure preferred.</li><li>Experience working with different technologies used for data acquisition and data replication, like change data capture is preferred.</li><li>Experience working with B2B SaaS (software as a service) companies is a plus.</li><li>Software engineering experience is a plus.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is widely recognized as the leading provider of software solutions for the property and casualty insurance industry. Our software offers property and casualty insurance companies the tools to take care of their customers when they need it the most, whether that is a time of crisis, a natural disaster, an accident, or exposure to cyber risks.   
We are looking for a product management professional to join our data platform team. Guidewire’s Data Platform team is responsible for building an integrated, scalable, secure, and robust data platform, to help both our internal development teams & our customers leverage data easily.
The platform is designed to support all our analytics, data science, and data management applications, while being integrated foundationally across our broad product portfolio, to usher in a new era of analytic driven experiences, services, and insurance product offerings for the property & casualty industry.
In this role, you will specifically focus on the data access & integration experience of the data platform. You will work in a highly collaborative, cross-functional environment to guide products from conception to launch by connecting the technical and business worlds. You will break down complex problems into steps that drive product development at speed. This opportunity is not just to build products, but to be part of a team that helps transform an industry with data & analytic driven technology at the center.

Product Manager - Cloud Data Platform

SummaryWe are seeking a highly motivated and detail-oriented Product Manager to join our Business Technology Applications team. The successful candidate will partner with the Revenue management (Finance) team to prioritize, plan and implement scalable processes and systems. We use Oracle Fusion Financials integrated with numerous SaaS systems including Salesforce. The Product Manager will be responsible for analyzing existing processes &amp; systems, identifying improvement areas, framing data driven decisions, and defining the roadmap in a collaborative manner. They will drive the software lifecycle from idea to delivery, with excellent business communication throughout to ensure business outcomes are achieved.Job Description<h3></h3><h3>Responsibilities:</h3><ul><li>Establish and maintain a deep understanding of Guidewire specific finance &amp; revenue stakeholders’ business goals, priorities, and success measures. </li><li>Analyze and document business processes in revenue and subscriptions, accounting needs for the domain, and identify opportunities for improvement.</li><li>Articulate clear proposals and delivery plans using succinct and accurate written and verbal communications. </li><li>Establish a product roadmap that adds significant value to the business, is efficient in its delivery, and can be easily sustained in operations.</li><li>Own the development and delivery of a product roadmap, incorporating projects, features, enhancements and providing support.</li><li>Work with cross-functional IT groups for solution delivery, building functional designs and configuration documents.</li><li>Manage scope, assess risks, and anticipate blockers.</li><li>Define Functional and User Acceptance Test plans, ensuring comprehensive testing through individual test execution when required.  </li><li>Become a subject matter expert in how the business users perform their jobs, now, and in the future.</li><li>Be well-versed with playbooks and follow processes, optimizing or building processes where necessary.</li><li>Communicate with stakeholders to ensure status, challenges, and decisions are efficiently dispositioned.</li><li>Champion your product team in internal marketing and enablement. </li><li>Report on KPIs regularly. </li><li>Leverage  AI/GPT to enhance your deliverables and explore opportunities in business use cases to automate tasks, gain insights, and improve decision-making processes.</li><li>Stay updated with industry trends and advancements in business technology applications.</li><li>Specific to Revenue and Subscription Management:</li><li>Understand and maintain the Revenue and Order sources and details of the process steps</li><li>Understand and maintain the global setup of Guidewire business and its configuration in Oracle Financial systems and fully understand the system dependencies.</li><li>Ability to configure the systems (RMCS, OSM, AR)  to add new entities and ability to project the pre-req and dependencies</li><li>Support the Finance and Revenue team during period close activity.</li></ul><h3> Skills &amp; Qualifications:</h3><ul><li>Bachelor&#39;s degree in Business Administration, Information Technology, or a related field, or relevant work experience.</li><li>Excellent knowledge (with hands on configuration experience) of Oracle Fusion Financial  Applications especially focussing on Revenue Management, Subscription Management, Accounts Receivables, and Collections. </li><li>Understanding of GAAP/accounting and ASC 606 Revenue standards, and experience designing and implementing processes and systems that support them.</li><li>Proficient in creating BI Publisher reports and skilled in data analysis and interpretation</li><li>Functional knowledge of the Fusion API.</li><li>Functional knowledge of GL, Cash Management and Order Management is a plus</li><li>Functional knowledge of Salesforce is a plus</li><li>Results-oriented; ability to work effectively in a team and independently.</li><li>Hands-on knowledge agile or iterative software development methodology</li><li>Strong knowledge of business processes and IT systems.</li><li>Excellent analytical, problem-solving, and decision-making skills.</li><li>Excellent verbal communication and presentation skills to inspire, build trust, and influence.</li><li>Clear and impactful written communications.</li></ul>The US base salary range for this full-time position is $114,000 - $208,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

We are seeking a highly motivated and detail-oriented Product Manager to join our Business Technology Applications team. The successful candidate will partner with the Revenue management (Finance) team to prioritize, plan and implement scalable processes and systems. We use Oracle Fusion Financials integrated with numerous SaaS systems including Salesforce. The Product Manager will be responsible for analyzing existing processes & systems, identifying improvement areas, framing data driven decisions, and defining the roadmap in a collaborative manner. They will drive the software lifecycle from idea to delivery, with excellent business communication throughout to ensure business outcomes are achieved.

Product Manager- Subscriptions & Revenue Management

SummaryAre you a Japanese insurance industry professional with crossover business knowledge and technical capability? Do you have great interpersonal skills, the ability to dig into detail and a focus on customer value? Are you looking for a new challenge? Then join us at Guidewire Software and help build the next generation of insurance solutions for the Japanese market. Our APAC development centres are responsible for developing and delivering software that leverages and extends the business value of our Core Product suite to global insurance markets. Our centres include teams delivering key market-specific and business-specific functionality as a critical layer of added value designed to meet the varying needs of our diverse customer community.Job DescriptionThe Product Owner is responsible for bridging the gap between business needs and technical solutions in Guidewire’s product development environment collaborating with cross-functional teams, ensuring that technical solutions align with business requirements. The Product Owner plays a critical role defining user stories, acceptance criteria, and facilitating communication between UX, development teams, product managers and other internal stakeholders.As a key member of our team you will:<ul><li>Collaborate with stakeholders to understand business objectives, processes, and requirements.</li><li>Work closely with Product Managers, Business Analysts and development teams to refine the product backlog and define user stories with clear acceptance criteria.</li><li>Assist the product manager to facilitate requirement-gathering sessions, workshops, and stakeholder interviews.</li><li>Assist the product manager with impact analysis and feasibility assessments for new initiatives and product enhancements.</li><li>Act as a representative of Product Management ensuring alignment and understanding by technical teams.</li><li>Support Agile ceremonies, including sprint planning, backlog grooming, daily stand-ups, and retrospectives and assist in identifying process improvements.</li><li>Define data, workflow, and system interaction requirements as needed.</li><li>Validate solutions by performing user acceptance testing (UAT) and assisting in the resolution of defects.</li><li>Develop and maintain documentation, including user stories, process flows, and system diagrams and contribute to customer documentation</li><li>Work with quality teams to ensure requirements are testable and meet business expectations.</li></ul>We have a work environment that encourages individual initiative, experiments with new ideas for continuous improvement, and lets great people do great work by minimizing the hassles of hierarchy and bureaucracy. You must be self-motivated and able to work with minimal supervision while collaborating in a team environment, communicating effectively with developers, business analysts and product managers.Required Skills &amp; Qualifications:<ul><li>Educational Background: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.</li><li>Experience: 3&#43; years of experience in a Product Owner or similar role within an Agile development environment. Insurance industry experience.</li><li>Technical Skills:<ul><li>Strong understanding of software development life cycle (SDLC) and Agile methodologies (Scrum, Kanban, SAFe, etc.).</li><li>Experience with tools like Aha, Jira, Confluence, and other Agile project management tools.</li><li>Basic understanding of databases, APIs, system integrations, and data analysis.</li><li>Ability to read and interpret technical documents, system architecture diagrams, and wireframes.</li><li>Knowledge of coding, SQL, XML, JSON, or scripting languages is a plus.</li></ul></li><li>Business &amp; Analytical Skills:<ul><li>Strong analytical and problem-solving abilities.</li><li>Ability to translate complex business requirements into implementable user stories.</li><li>Strong attention to detail with a focus on delivering high-quality solutions.</li><li>Previous work in the insurance industry is highly valued</li></ul></li><li>Soft Skills:<ul><li>Good communication and stakeholder management skills.</li><li>Ability to work collaboratively in a cross-functional team.</li><li>Facilitation and negotiation skills.</li><li>Self-motivated, proactive, and adaptable to change.</li></ul></li></ul>Preferred Qualifications:<ul><li>Certification in Agile methodologies (e.g., Certified Scrum Master, Certified Scrum Product Owner, PMI-ACP, IIBA Agile Analysis Certification).</li><li>Experience in cloud-based solutions, SaaS platforms, or enterprise software development.</li><li>Familiarity with UI/UX principles and user-centered design methodologies.</li></ul>This role is ideal for professionals who thrive in dynamic, fast-paced environments and are passionate about delivering high-quality software solutions that meet both business and user needs.#LI-HybridAbout GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you a Japanese insurance industry professional with crossover business knowledge and technical capability? Do you have great interpersonal skills, the ability to dig into detail and a focus on customer value? Are you looking for a new challenge? Then join us at Guidewire Software and help build the next generation of insurance solutions for the Japanese market.

Our APAC development centres are responsible for developing and delivering software that leverages and extends the business value of our Core Product suite to global insurance markets.  Our centres include teams delivering key market-specific and business-specific functionality as a critical layer of added value designed to meet the varying needs of our diverse customer community.

Product Owner

SummaryAre you passionate about cutting-edge technology, driving product adoption, and making a real impact? Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team! At Guidewire, we are the industry leader in software solutions for the Property &amp; Casualty (P&amp;C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat. Who We Are We are the Early Access &amp; Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one. ✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use.. ✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery. ✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance. Why We Exist 🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one. 🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies. ⚡ Accelerating Time to Value – We develop guidance and shorten the learning curve, enabling customers to realize value faster and more predictably.Job DescriptionWhat You’ll Do<ul><li>Be the Expert – Become the go-to authority on new Guidewire capabilities, ensuring they are adoption-ready.</li><li>Shape the Product – Work alongside engineering, product, and implementation teams to assess adoption impacts, validate target use cases, and drive GA readiness.</li><li>Lead Early Access Projects – Provide expert guidance to early adopters, acting as a trusted advisor and facilitating a smooth transition to GA.</li><li>Create Scalable Knowledge – Develop engaging and informative product adoption collateral and documentation, ensuring clarity, comprehensiveness, and ease of use.</li><li>Solve Complex Challenges – Address adoption barriers, define implementation strategies, and contribute to innovative Proof of Concepts (POCs).</li><li>Stay Ahead of the Curve – Explore emerging technologies, including AI and Large Language Models (LLMs), to influence Guidewire’s product evolution.</li><li>Build Relationships - Develop and maintain strong relationships with internal and external stakeholders, fostering collaboration and ensuring the success of EAA initiatives.</li><li>Customer-Centric Approach - Maintain a deep understanding of customer needs and align Guidewire solutions with their overall strategy, shifting from a product-focused to a customer-centric perspective.</li></ul><h3>What We’re Looking For</h3><ul><li>Curious &amp; Adaptable – You thrive in ambiguity, learn quickly, and embrace new challenges.</li><li>Passionate About Knowledge Sharing – You love making people’s jobs easier and scaling expertise across teams.</li><li>Deep Industry Expertise – Experience in P&amp;C insurance, policy, and/or underwriting is a huge plus.</li><li>Technical &amp; Analytical Thinker – You can break down complex problems, design solutions, and even do hands-on development when needed.</li><li>Excellent Communicator – You can distill complex topics into simple, actionable insights and influence stakeholders.</li><li>Guidewire Certified (or eager to be!) – Prior certifications in Guidewire products (especially ClaimCenter) are preferred.</li><li>Technical experience</li><li>5&#43; years of relevant experience in implementing enterprise software solutions.</li><li>Strong object-oriented design, development, and test skills</li><li>Proficiency in one or more of the following: JAVA, C#, .NET, Python, modern JavaScript.</li><li>Hands-on scripting, programming, and configuration capability</li><li>Experience in agile methodologies and familiarity with databases</li><li>Proven track record of leading functional/technical areas on implementation projects.</li><li>Ability to design, estimate, and deliver solutions for medium complexity product gaps and enhancements.</li></ul>Our Core Values&#x1f4a1; Integrity – We believe in honest, transparent communication and feedback. &#x1f4ca; Rationality – We rely on hands-on research and analysis to drive decisions. &#x1f91d; Collegiality – We collaborate without bias, working across diverse stakeholder groups to drive success.<h3>Why Join Us?</h3><ul><li>Be a Change Agent – Play a pivotal role in shaping how new capabilities are delivered and adopted.</li><li>Work with the Best – Collaborate with top engineers, product managers, and industry experts.</li><li>Impact at Scale – Your contributions will influence not just one customer, but the entire Guidewire ecosystem.</li><li>Flexibility &amp; Growth – A remote role with opportunities to learn, grow, and make a lasting impact.</li></ul><h3>Join us and help pave the path for the future of Guidewire’s product adoption! </h3>#LI-Remote<h3></h3>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Are you passionate about cutting-edge technology, driving product adoption, and making a real impact? Do you thrive in a fast-paced, collaborative environment where you get to shape the future of enterprise software? If so, we want YOU on our team!
At Guidewire, we are the industry leader in software solutions for the Property & Casualty (P&C) insurance sector, helping insurers support their customers when they need it most—whether it’s a natural disaster, an accident, or a cyber threat.
Who We Are
We are the Early Access & Adoption (EAA) Team—a group of innovators dedicated to making new Guidewire product capabilities adoption-ready from day one.
✅ Trailblazers – We are the first to explore and validate new product capabilities, long before they are available to customers, ensuring they are ready for real-world use..
✅ Strategic Advisors – We embed an adoption-first mindset throughout the entire product lifecycle, influencing product design, development, and delivery.
✅ Knowledge Pioneers – We transform early hands-on insights into adoption guidance, empowering customers and internal teams with essential feedback and guidance.
Why We Exist
🚀 Champions of Adoption – We represent Guidewire’s Product Development Organization as the voice of adoption, ensuring products deliver value from day one.
🎯 Unparalleled Expertise – We blend deep business, consulting, technical, and product expertise to guide adoption strategies.
⚡ Accelerating Time to Value – We develop guidance and shorten the learning curve, enabling customers to realize value faster and more predictably.

Product Solution Engineer

SummaryJob Title: Production Support Engineer Location: India Bangalore We provide 24x7 support to our customers. We rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies. The shift timings would be: 6 a.m. - 3 p.m. Indian Standard Time 2 p.m. - 11 p.m. Indian Standard Time 10 p.m. - 7 a.m Indian Standard Time About Guidewire Guidewire is a leading provider of software solutions for the global property and casualty (P&amp;C) insurance industry. We help insurers adapt and succeed in a time of rapid industry change by providing innovative, cloud-based solutions. Our team is passionate about delivering excellence and enabling our customers to drive business success. Role Overview We are seeking a Production Support Engineer to join our team. In this role, you will be responsible for processing and managing order fulfillment activities, ensuring accurate and timely delivery of services to customers. You will work cross-functionally with internal teams, ensuring compliance with company policies and customer requirements.Job DescriptionKey Responsibilities<ul><li>Support GGS Team and VP MOM Strategic initiatives</li><li>Coordinate with internal teams to ensure timely delivery of products or services.</li><li>Validate order details, ensuring compliance with contract terms and company policies.</li><li>Monitor Emails and slack channels for potential changes requested by customers.</li><li>Identify and resolve order discrepancies or fulfillment-related issues proactively.</li><li>Support process improvements to enhance operational efficiency.</li><li>Communicate with stakeholders regarding order status and potential delays.</li><li>Ensure adherence to security, data privacy, and compliance policies.</li><li>Work with Other GGS Teams for problem resolution following our escalation process if needed.</li></ul>Required Qualifications &amp; Skills<ul><li>General Desktop with Window experience</li><li>Knowledge on Java, AWS, SQL.</li><li>Provide 24/ 7 support on regular weekend Shifts</li><li>Troubleshooting Skills </li><li>Strong attention to detail and accuracy in processing transactions.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Microsoft Office (Excel, Word, Outlook) and ERP/order management systems.</li><li>Ability to work independently and manage tasks effectively in a fast-paced environment.</li><li>Flexibility to work on a Sunday-to-Thursday schedule.</li></ul>Why Join Guidewire? Be part of a dynamic, global team in a growing industry. Opportunities for professional development and career growth. Competitive benefits and work-life balance. Inclusive and collaborative company culture. If you are detail-oriented, proactive, and eager to contribute to a high-performing team, we invite you to apply for the Fulfillment Associate role at Guidewire!About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Job Title: Production Support Engineer
Location: India Bangalore 
We provide 24x7 support to our customers. We rotate shifts monthly so there will be some evening and weekend shifts included in order to cover after-hours production emergencies. The shift timings would be:
6 a.m. - 3 p.m. Indian Standard Time
2 p.m. - 11 p.m. Indian Standard Time
10 p.m. - 7 a.m Indian Standard Time

About Guidewire
Guidewire is a leading provider of software solutions for the global property and casualty (P&C) insurance industry. We help insurers adapt and succeed in a time of rapid industry change by providing innovative, cloud-based solutions. Our team is passionate about delivering excellence and enabling our customers to drive business success.

Role Overview
We are seeking a Production Support Engineer to join our team. In this role, you will be responsible for processing and managing order fulfillment activities, ensuring accurate and timely delivery of services to customers. You will work cross-functionally with internal teams, ensuring compliance with company policies and customer requirements.

Production Support Engineer

SummaryHere's the detailed job description for a key role required to establish a new team, focused on developing turnkey solutions for bureau based Commercial lines in the USA. The pod will consist of skilled developers, business analysts, and quality assurance personnel managed by PMO to create ready to install commercial lines Forms, Digital and Data solutions. The base solution is thus targeted to unlock the opportunity to maintain that content year over year in lockstep with latest bureau circular releases. This team aims to foster a culture of creativity and innovation, leveraging modern technologies to deliver impactful solutions. As the organization expands its global footprint, this new team will serve as a strategic hub for AMER commercial lines supporting key initiatives that align with the company’s broader goals.Job Description<h2>Key Responsibilities</h2><ul><li>Lead a team of test automation engineers.</li><li>Be a technical specialist on test automation tools and frameworks.</li><li>Drive the &#39;shift-left&#39; adoption in QA.</li><li>Manage, mentor and give technical guidance to fellow USBC team members, focusing on knowledge sharing and technical training opportunities to foster continuous improvement and growth of the overall team.</li><li>Assist to meet fast cadence delivery deadlines for release of new product features and defect fixes. </li><li>Participate in and, over time, lead initiatives to develop internal tooling and standards. Use these to deliver efficiencies in how we support our customers.</li><li>Keep current on, and contribute to, Product Test Strategy.</li><li>We are firm believers in Guidewire&#39;s core principles of integrity, rationality, and collegiality. Practicing and advocating for these principles is an important part of how we work. </li><li>Work in India with the potential for occasional travel internationally, specifically to customers and also internal team events.</li></ul><h2>Key Skills</h2><ul><li>Experience in developing large-scale test automation frameworks for complex enterprise software solutions </li><li>A self-motivated individual contributor and a great teammate with good communication and teamwork skills</li><li>Good skills in Java, JavaScript and other scripting languages</li><li>Expertise in REST API testing and automation of API testing</li><li>UI testing and automation</li><li>Strong experience with testing tools such as Playwright, Selenium, Test Cafe &amp; Karate</li><li>Strong understanding of CI/CD tools and technologies such as TeamCity &amp; Docker</li><li>Ability to solve complex problems with practical, maintainable, and scalable solutions</li><li>Accept feedback with eagerness to learn more </li></ul><h2>Preferred Skills</h2><ul><li>Experience working with the test automation of Guidewire’s InsuranceSuite products, ideally with Guidewire Testing Framework (GTF) is highly desirable.</li><li>Additional language skills are highly valued for working in global teams. </li></ul><h2>Qualifications</h2><ul><li>Bachelor’s Degree in Information Technology, Business, or a related field.</li><li>8-10 years of experience in insurance or technology-related roles.</li><li>Expertise in leading implementation projects and providing innovative, customer-centric solutions.</li><li>Demonstrable experience with testing tools such as Playwright, Selenium, Test Cafe &amp; Karate.</li><li>Experience managing a pod  of up to 8 test engineers of varying experience levels.</li><li>Familiarity with Agile methodologies and tools like Jira and Confluence.</li><li>Strong communication skills and the ability to work across technical and business teams.</li></ul><h2>Benefits</h2><ul><li>Financial: Market-competitive pay, incentive programs, and generous retirement savings support.</li><li>Health and Wellness: Comprehensive health insurance, wellness reimbursements, and access to wellness resources for you and your family.</li><li>Flexible Working: A supportive environment with the freedom to balance work and personal life.</li><li>Time Off: Generous paid time off, including three volunteer days annually and special &#34;My Day&#34; personal rest days.</li><li>Parental Leave: Market-leading paid leave for new parents.</li><li>Professional Development: Dedicated time for self-directed learning, professional growth, and career advancement opportunities within Guidewire&#39;s global network.</li></ul>At Guidewire, you will be part of a supportive and innovative team, delivering cutting-edge solutions that shape the future of the insurance industry. If you have a passion for insurance, technology, and continuous improvement, we encourage you to apply for one of our exciting Functional Architect positions.About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Here's the detailed job description for a key role required to establish a new team, focused on developing turnkey solutions for bureau based Commercial lines in the USA. The pod will consist of skilled developers, business analysts, and quality assurance personnel managed by PMO to create ready to install commercial lines Forms, Digital and Data solutions. The base solution is thus targeted to unlock the opportunity to maintain that content year over year in lockstep with latest bureau circular releases. 

This team aims to foster a culture of creativity and innovation, leveraging modern technologies to deliver impactful solutions. As the organization expands its global footprint, this new team will serve as a strategic hub for AMER commercial lines supporting key initiatives that align with the company’s broader goals.

QA Automation Architect, US Bureau Content Solutions

SummaryRegional Alliance Manager (Southern Europe) - Spain, Italy, France Guidewire is growing our Alliances team to meet the demand for our new products and partnerships globally. We need a gifted Regional Alliance Manager in Southern Europe to work closely with our EMEA alliance strategy and partner closely with our external partners as well as our Sales, Services, Global Alliances, Sales Consulting and Customer Success teams internally to meet our global sales demand. As a Regional Alliance Manager, you will work with a team of experienced global alliance managers and also develop and manage your own partnerships within Southern Europe. You will collaborate on partner enablement strategies, co-branded marketing events, foster account level relationships with Guidewire Sales teams and partners, and discover new opportunities for Guidewire market expansion. You should develop and drive the alliance partner to generate incremental revenue for Guidewire.Job DescriptionSome of the experience we seek:<ul><li>A strong foundation in partner relationship development and management.</li><li>Experience setting European alliance strategy and working as a team</li><li>Demonstrated track record working in Global Alliance and Regional Alliance Manager models</li><li>A proven track record of working with large Systems Integrators</li><li>Alliance experience at a major software product or services company that has sold globally to established and emerging markets is preferred</li><li>Fluent in English and either French, Spanish or Italian required</li><li>Experience within a major Systems Integrator is desirable</li><li>Demonstrate both business acumen and technical aptitude to listen and speak at all levels internally and externally in sales and execution functions.</li><li>Candidate must be comfortable working in a fast paced, growing environment </li></ul> What sets Guidewire&#39;s team apart?We prize clear, rational and collaborative communications plainly based on logic, total commitment to quality, and to making decisions based on factual evidence. Since a large portion of our team is dispersed throughout the world, your ability to communicate by written, oral and collaborative communications is required. We especially value teamwork in Alliances. We architected the team to work as a unit and not only as individual contributors. Your ability to get along and synthesize with your teammates is paramount to your success here.Who is Guidewire Software?Guidewire exists to deliver the industry platform that P&amp;C insurers rely upon to adapt and succeed in a time of accelerating change—and to ensure that every customer succeeds in the journey. We provide the software, services, and partner ecosystem to enable our customers to run, differentiate, and grow their business. Guidewire InsurancePlatform is the P&amp;C industry platform that unifies software, services, and partner ecosystem to power our customers’ business. InsurancePlatform provides the standard upon which insurers can engage their customers, optimize their operations, drive smart decisions, and innovate quickly. We are privileged to serve more than 350 P&amp;C insurers in 32 countries. We invest heavily in R&amp;D to build a technology platform that combines three elements—core processing, data and analytics, and digital engagement—to enhance insurers’ ability to engage and empower their customers and employees. What will I be doing?<ul><li> Become the go-to-person for all SI related matters in Southern Europe by mastering the complexity of the SI organizations and penetrating their leadership network;</li><li>You will set the strategy for your region working with EMEA Consulting Partners across Southern Europe.  This will involve working in tandem with the Global Alliance Managers, the Regional Alliance Managers on your team, and the Guidewire sales and services team to formulate and execute a strategy to establish a win-win partnership between Guidewire and the SI;</li><li>Develop and maintain senior-level executive relationships between Guidewire and the SI</li><li>Analyze and determine how best to ensure the SI is well-versed and knowledgeable about Guidewire&#39;s value propositions and messages;</li><li>Further our partnership philosophy to reinforce and establish rules of engagement between Guidewire and the SI;</li><li>During sales pursuits, you will shepherd the respective SI constituents through Guidewire&#39;s software sales cycles ensuring value-add to Guidewire&#39;s sales process;</li><li>Work with SI and Guidewire sales teams to create account-specific and regional-specific go-to-market plans and co-sell strategies, and keep the internal teams regularly updated on progress and updates;</li><li>Learn the SI and influence their SI services team to build a Guidewire practice to support Guidewire business and implementations;</li><li>Provide insight into their dedicated team resources and work with the SI and Guidewire&#39;s services team to ensure 100% customer satisfaction and project success including but not limited to writing SOWs, Training, and Governance. You will maintain close monitoring on all agreements with partners and negotiate agreements related to NDAs, Teaming, Reseller, Referral, etc) between the two companies.</li><li>Within Guidewire, you will work with Guidewire Marketing to leverage SI&#39;s vast marketing resources.</li><li>Increase revenue from the alliance. This may include enabling them to originate new business and encouraging them to be more business development ready and resourceful. </li><li>Work with Guidewire services teams to monitor partner involved implementations and execute corrective plan (if necessary). </li></ul><ul><li>Our hiring is as methodical, rational and stringent as our Development standards so here are a few of our favorite things:<ul><li>Deep experience in the enterprise software business.</li><li>Demonstrated track record of career progression preferably at a high growth software development company in a global capacity.</li><li>Experience in developing and managing a global alliance relationship/partnership.</li><li>Demonstrated success working in a hybrid distribution sales model (direct sales, channel sales, alliance management and marketing)</li><li>Solid expertise in mastering a complex technical sales and services&#39; product offering.</li><li>Exceptional interpersonal skills and strong global network.</li><li>Ability to present ideas in business-friendly and user-friendly language</li><li>Highly self-motivated, self-directed, and attentive to detail</li><li>Responsive, professional, enthusiastic, team-oriented, and ethical character traits.</li><li>Good communication skills with internal team is critical</li><li>Working effectively with Global Alliance managers and local sales and services teams to drive successful sales collaboration and project execution In the emea region.</li><li>Other duties and responsibilities as requested</li></ul></li></ul> What about Personal Attributes?We live and operate by three basic principles. These are the same principles upon which Guidewire was founded and they remain at the heart of all we do today:* We value integrity in everything that we do-- truthful relationships with customers, prospective customers, partners, investors, and each other.* We are dedicated to rationality-- communicating through clear arguments, building excellent quality products, and making decisions carefully on the basis of factual evidence.* We prize collegiality-- working together as professional equals, with a minimum of hierarchy.About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Regional Alliance Manager (Southern Europe) - Spain, Italy, France
Guidewire is growing our Alliances team to meet the demand for our new products and partnerships globally. We need a gifted Regional Alliance Manager in Southern Europe to work closely with our EMEA alliance strategy and partner closely with our external partners as well as our Sales, Services, Global Alliances, Sales Consulting and Customer Success teams internally to meet our global sales demand.
 As a Regional Alliance Manager, you will work with a team of experienced global alliance managers and also develop and manage your own partnerships within Southern Europe. You will collaborate on partner enablement strategies, co-branded marketing events, foster account level relationships with Guidewire Sales teams and partners, and discover new opportunities for Guidewire market expansion. You should develop and drive the alliance partner to generate incremental revenue for Guidewire.

Regional Alliance Manager, Southern Europe

SummaryOur Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments. The Customer Success Director is a leadership-focused role, reporting to the Vice President of Customer Success, that combines regional team portfolio management and individual customer management. This role is ideal for a strategic leader that fosters a growth mindset alongside a customer-centric culture. The Customer Success Director will oversee the strategy, execution and performance of a regional customer success team focused on driving engagement, satisfaction, retention and growth. We expect our customers will see their Success Manager as a trusted advisor and true partner – encouraging customers to adopt solutions that help them achieve their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the Guidewire solutions within their organization. The Regional Lead, Customer Success Director will spend approximately 75% of their time directly managing a team of Customer Success Managers (CSMs) and 25% of their time on their assigned portfolio of customers. The job location is in the United States and is focused on supporting Guidewire InsuranceSuite customers.Job DescriptionTeam Management (75%):  <ul><li>Develop and execute strategic plans for portfolio level engagement, growth and profitability</li><li>Drive cross-functional collaboration to accelerate adoption and value of current and future solutions</li><li>Lead and enable a team of CSMs to successfully achieve KPIs</li><li>Coach, mentor and manage team performance and skill development </li><li>Promote operational excellence in portfolio, account and team management</li><li>Provide leadership support and oversight for team and customer needs </li><li>Develop key customer relationships within your teams portfolio of customers</li><li>Understand customer priorities and identify common themes to report out and action</li></ul><h3></h3><h3>Customer Management (25%): </h3><ul><li>Develop strategic account plans that expand the relationship and promote growth</li><li>Identify and pursue expansion opportunities aligned to customer goals</li><li>Create trusted partnerships that result in engaged, customer advocates</li><li>Lead executive level engagements focused on value creation</li><li>Define and execute a renewal strategy that promotes growth and mitigates risk</li></ul>  <h3>Responsibilities:</h3><ul><li>Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships</li><li>Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront</li><li>Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates</li><li>Engage with customers to develop deep understanding of customer’s product experience and strategic business needs</li><li>Know the customer “inside and out” and foster positive relationships with key customer stakeholders at senior and C-Suite level</li><li>Serve as the voice of the customer and customer advocate to facilitate feedback and influence on Guidewire products and services</li><li>Provide early insight and adoption recommendations for new products and product features</li><li>Encourage adoption of Guidewire solutions to help customers achieve their business goals and maximize the value of their investments </li><li>Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary</li><li>Create and manage customer success plans and account plans to manage external and internal relationships and strategies</li><li>Facilitate executive discussions including business reviews, roadmap reviews, and strategic alignment</li><li>Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio</li><li>Introduce new features and best practices to customers according to their business needs</li><li>Ensure visibility of program and customer health both internally and with customer teams</li><li>Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks </li><li>Execute and manage contract negotiations as required </li></ul>  <h3>Required Skills/Experience:</h3><ul><li>10&#43; years relevant experience (e.g., customer success, account management, sales, technology consulting or related position)</li><li>5&#43; years management experience in related fields</li><li>Knowledge of the P&amp;C insurance space, industry trends and challenges, and the fundamental economics of an insurance company</li><li>Passion for solving problems, thinking creatively, and delivering results</li><li>Ability to build and manage C-suite relationships at customers</li><li>Capable of quickly building trust and establishing deep relationships </li><li>Ability to effectively connect and communicate with both business &amp; IT stakeholders</li><li>Executive leadership and communication experience, showing the ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflicting views and engender honest feedback and appraisal</li><li>Demonstrated ability to work on multiple initiatives or accounts simultaneously under pressure</li><li>Demonstrated account planning and management skills, including estimations, budgets, forecasting and coordination of multiple work streams</li><li>Ability to travel as needed to client locations, industry events and company initiatives</li></ul> <h3>Desired Skills:</h3><ul><li>Knowledge of or experience with Guidewire InsuranceSuite is preferred</li><li>Experience working with cloud-native solutions and/or cloud technologies for mission-critical applications</li><li>Demonstrated coaching and change management experience – not just defining a plan but executing that plan successfully and adapting to obstacles or shifts in business priority</li></ul><h3>How Success is Measured - in both Regional Portfolio &amp; Assigned Customers </h3><ul><li>Financial: <ul><li>% Annual Recurring Revenue (ARR) Growth</li><li>Meeting Retention Targets / Mitigating Churn Risk</li><li>Opportunity Influence &amp; Increased Product Penetration  </li></ul></li><li>Customer Relationships<ul><li>NPS / CSAT  </li><li>Sentiment &amp; Health</li><li>Referencability / Advocacy</li><li>Success Planning</li></ul></li></ul>The US base salary range for this full-time position is $144,000 - $216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Our Customer Success team is focused on creating engaged customer advocates who are maximizing the value of their Guidewire investments. The Customer Success Director is a leadership-focused role, reporting to the Vice President of Customer Success, that combines regional team portfolio management and individual customer management. This role is ideal for a strategic leader that fosters a growth mindset alongside a customer-centric culture. The Customer Success Director will oversee the strategy, execution and performance of a regional customer success team focused on driving engagement, satisfaction, retention and growth. We expect our customers will see their Success Manager as a trusted advisor and true partner – encouraging customers to adopt solutions that help them achieve their business goals, advocating for their needs back to other Guidewire teams, and helping to find new ways to derive value from their Guidewire investment. The end goal is a set of delighted customers that renew their subscriptions and are eager to expand the footprint of the Guidewire solutions within their organization. 

The Regional Lead, Customer Success Director will spend approximately 75% of their time directly managing a team of Customer Success Managers (CSMs) and 25% of their time on their assigned portfolio of customers.

The job location is in the United States and is focused on supporting Guidewire InsuranceSuite customers.

Regional Lead, Customer Success Director

SummaryReady for a new challenge? Join Guidewire as a Regional Vice President! We are looking for a sales leader with great energy, leadership, and initiative to drive team performance and sales for our enterprise team. You will formulate and implement a strategy to increase business growth via our GTM plan.. This role works in partnership with Sales, Marketing, Pre-sales, Partner Alliances, Services &amp; HR, therefore cross-company engagement and orchestration is crucial. The candidate will be a high impact individual capable of driving outstanding business results &amp; first-class employee development. The Sales Leader is fully responsible for developing and leading the team to generate revenue and achieve individual team and organizational quotas. Aligning to the sales strategy, the Sales Leader defines and implements plans for the assigned Accounts to achieve sales objectives. Our sales and marketing teams are key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success. And, new sales revenue ensures we can continuously invest in our products and in scaling our growing company. So we see our sales and marketing teams as ambassadors in the marketplace helping to influence how Guidewire's brand is perceived!Job Description<h3>Requirements:</h3><ul><li>5-10 years of Enterprise SaaS/PaaS Sales Experience</li><li>Previous Sales Management experience is desirable </li><li>Demonstrate a track record of success/ quota achievement YoY</li><li>Develop and execute strategic plans to achieve sales targets</li><li>Create and communicate sales goals and ensure C-level executives are informed on the progress of those goals.</li><li>Build and maintain long-lasting, strong relationships with customers while partnering with them to better understand their business objectives and needs.</li><li>Understand industry-specific trends and landscapes.</li><li>Effectively communicate client centric value propositions through business case analysis.</li><li>Excellent written and verbal communications skills</li><li>Proven ability to coach/ drive the sales process from start to finish</li><li>Excellent listening, negotiation and presentation skills</li><li>Proven ability to articulate the distinct aspects of services and products</li><li>Knowledge of how to develop client-focused, differentiated and achievable solutions</li><li>Understanding of how to position products against competitors</li><li>Experience in P&amp;C Insurance </li></ul>The US base salary range for this full-time position is $180,000 - $270,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Ready for a new challenge? Join Guidewire as a Regional Vice President! We are looking for a sales leader with great energy, leadership, and initiative to drive team performance and sales for our enterprise team. You will formulate and implement a strategy to increase business growth via our GTM plan.. This role works in partnership with Sales, Marketing, Pre-sales, Partner Alliances, Services & HR, therefore cross-company engagement and orchestration is crucial. The candidate will be a high impact individual capable of driving outstanding business results & first-class employee development. The Sales Leader is fully responsible for developing and leading the team to generate revenue and achieve individual team and organizational quotas. Aligning to the sales strategy, the Sales Leader defines and implements plans for the assigned Accounts to achieve sales objectives.


Our sales and marketing teams are key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success. And, new sales revenue ensures we can continuously invest in our products and in scaling our growing company. So we see our sales and marketing teams as ambassadors in the marketplace helping to influence how Guidewire's brand is perceived!

Regional Vice President, Sales

SummaryReady for a new challenge? Join Guidewire as a Sales Operations Analyst within the Sales organisation in a SaaS company! We would love to see your background. Our sales team is key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success. The ideal candidate is highly analytical and business savvy, excels at writing and project management, can independently manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes. You will be reporting to the Sales Operations Manager with primarily focus on deals associated with net new revenue, working closely with our Sales Representatives in EMEA. You will partner with cross-functional teams including Sales, Services, Solution Advisory, CSM, Legal, Finance, and the rest of the global Sales Operations team to align resources to support the Sales Team on emerging or inflight deals.Job DescriptionYour day-to-day:<ul><li>Project manage the delivery of all formal commercial communications to customers including but not limited to Prequalification or Security Questionnaires and RFI/RFP. This includes ensuring all packaging of responses is consistently professional, assigning action items to internal stakeholders, and meeting delivery deadlines.</li><li>Assist the Sales Team in generating Customer Proposals and ensuring that all approvals are captured prior to sending to the customer.</li><li>Opportunity management in Salesforce ensures that all Opportunities and Quotes are accurately reflected and have the required approvals.</li><li>Prepare the initial draft and manage the completion of all commercial documents such Subscription agreements and Contract amendments from approved templates.</li><li>Complete post-sale activities associated with the contract terms</li><li>Maintain knowledge of Guidewire’s product offerings and understand all new business initiatives.</li><li>Position will require less than 10% travel</li></ul>What you need to be successful:<ul><li>3&#43; years professional experience with at least 2 years in a contract analyst/sales operations’ role.</li><li>Strong organisational skills and ability to handle multiple priorities simultaneously</li><li>Exceptional oral and written communication </li><li>Ability to adapt quickly to a changing environment.</li><li>Advanced <a href="http://salesforce.com/" target="_blank">Salesforce.com</a> skills.</li><li>Experience with Microsoft Office and Google Workspace</li><li>Fluency in French, Italian or Portuguese preferred</li></ul>Other types of things that we like to cultivate:<ul><li>Curiosity and an interest in our clients’ business issues.</li><li>Accountability based on an earnest desire to do what is expected without prompting.</li><li>Kindness and respect for your fellow teammates. We truly do want to build teams that like to work together so we do hire team players who are motivated to be courteous and productive</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Ready for a new challenge? Join Guidewire as a Sales Operations Analyst within the Sales organisation in a SaaS company! We would love to see your background. Our sales team is key to Guidewire's success. Our industry is undergoing a technology-led transformation, and our teams are vital partners to insurers in helping them plan for success.
The ideal candidate is highly analytical and business savvy, excels at writing and project management, can independently manage priorities and multitask, and can partner with key decision makers to drive to successful outcomes.
You will be reporting to the Sales Operations Manager with primarily focus on deals associated with net new revenue, working closely with our Sales Representatives in EMEA.
You will partner with cross-functional teams including Sales, Services, Solution Advisory, CSM, Legal, Finance, and the rest of the global Sales Operations team to align resources to support the Sales Team on emerging or inflight deals.

Sales Operations Analyst (UK)

SummaryReady to Build Something Great? Join Guidewire. Are you an elite enterprise seller looking for your next mission? Do you thrive in fast-paced environments where your insight, innovation, grit, and execution unlock massive impact? Are you ready to help transform an entire industry? Welcome to Guidewire. We're hiring world-class sales executives to help us lead the digital transformation of the Property &amp; Casualty (P&amp;C) Insurance industry — a sector under pressure, yet ripe with opportunity. Between CAT events, skyrocketing reinsurance costs, increasing litigation, inflation-driven loss costs, and labor challenges, insurers need more than just software — they need a true partner to help them adapt, compete, and thrive. We’re looking for a high-performing, strategic Sales Representative to join our team and drive new business and growth within a defined territory. You’ll work with the most forward-thinking insurers in North America — from fast-moving start-ups to billion-dollar mutuals and government organizations — bringing the #1 cloud platform for P&amp;C insurance to life. Why Guidewire? Industry Leadership We’re the recognized leader in P&amp;C insurance software, serving 540+ insurers globally. Our cloud platform is trusted by the most innovative insurers in the world. Our Mission We exist to power insurance agility — helping insurers engage, innovate, and grow efficiently. Our Niche Deliver value through insightful engagement, compelling business cases, and a tailored buying experience that maximizes outcomes for the customer, Guidewire, and team. Your Opportunity Join a fast-growing company with industry momentum, strong values, and a commitment to building something exceptional — together.Job DescriptionWhat You&#39;ll Do<ul><li>Develop and Execute a Strategic Territory Plan</li></ul>Prioritize top accounts, identify whitespace, and launch high-impact sales campaigns with precision, creativity, and data-driven insight.<ul><li>Manufacture Deals, Not Just Chase Them Leverage the Challenger Sales Methodology to shape demand, challenge assumptions, and influence buying criteria.  </li></ul><ul><li>Own the Business. Lead the Charge.</li></ul>Act as the CEO and quarterback of your territory. Own the full sales cycle — from prospecting to close — while backed by the industry’s top sales team: Business Development, Solution Advisors, Value Engineers, and Professional Services.<ul><li>Compete to Win. Deliver Differentiated Value.</li></ul>World-class reps don’t just sell — they challenge, educate, and lead. You’ll bring deep industry insight, guide strategic conversations, and differentiate Guidewire with value, outcomes, and trusted relationships. You&#39;ll master the competitive landscape, shape demand, and partner with customers to drive real business impact.<ul><li>Drive Growth in Existing Accounts Partner with Customer Success and Services to expand product footprint, introduce new capabilities, and deepen executive relationships.  </li><li>Deliver Results Meet and exceed financial targets — including revenue, profit, and conversion rates,  </li><li>Be a Trusted Advisor Help insurers navigate cloud adoption, digital claims, core system modernization, and ecosystem integration — positioning Guidewire as a long-term strategic partner.</li><li>Stay Sharp. Drive Value. Expand Markets.</li></ul>Continuously develop your industry, product, and sales expertise. Share insights to shape strategy, expand market reach, and uncover new opportunities.  <h3></h3><h3>What We’re Looking For</h3><ul><li>What It Takes to Win Every Quarter, Every Year: Endurance, positivity, and relentless improvement in pursuit of excellence.</li><li>5&#43; years of core enterprise SaaS software sales experience -  Track record of dominating quota and consistently outperforming peers in high-stakes, competitive environments.</li><li>Deep understanding of the full enterprise sales cycle — experience with complex negotiations, RFPs, long-term deal strategy, modern procurement processes, multiple stakeholders, and LOBs.  </li><li>Mastery of strategic selling methodologies (e.g., Challenger)  </li><li>Ability to build and influence relationships at all levels — from tech teams to C-suite  </li><li>High financial and commercial acumen — able to navigate pricing, ROI, value drivers, and contractual terms with ease  </li><li>Strong executive presence and powerful, persuasive communication skills — written, verbal, and presentation  </li><li>Passion for growth, collaboration, and impact — hungry to learn, coachable, resilient, and committed to excellence</li><li>Familiarity with the P&amp;C insurance industry, its business model, and digital transformation priorities (preferred)  </li></ul>What We Value<ul><li>Integrity – Truthful relationships with customers, prospective customers, partners, investors, and each other.</li><li>Rationality – Communicating through clear arguments, building excellent quality products, and making decisions carefully on the basis of factual evidence. </li><li>Collegiality – Working together as professional equals, with a minimum of hierarchy.</li></ul><h3>Let’s Build Something That Lasts</h3>Guidewire is more than a software company — we’re a community of builders, thinkers, and problem-solvers who believe in doing things the right way. If you’re ready to stretch yourself, contribute to something meaningful, and be part of a team that’s shaping the future of insurance, we want to hear from you.Apply today — and bring your best.The US base salary range for this full-time position is $128,000 - $192,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Ready to Build Something Great? Join Guidewire.

Are you an elite enterprise seller looking for your next mission?
Do you thrive in fast-paced environments where your insight, innovation, grit, and execution unlock massive impact?
Are you ready to help transform an entire industry?

Welcome to Guidewire. We're hiring world-class sales executives to help us lead the digital transformation of the Property & Casualty (P&C) Insurance industry — a sector under pressure, yet ripe with opportunity. Between CAT events, skyrocketing reinsurance costs, increasing litigation, inflation-driven loss costs, and labor challenges, insurers need more than just software — they need a true partner to help them adapt, compete, and thrive. 

We’re looking for a high-performing, strategic Sales Representative to join our team and drive new business and growth within a defined territory. You’ll work with the most forward-thinking insurers in North America — from fast-moving start-ups to billion-dollar mutuals and government organizations — bringing the #1 cloud platform for P&C insurance to life.

Why Guidewire?
Industry Leadership
We’re the recognized leader in P&C insurance software, serving 540+ insurers globally. Our cloud platform is trusted by the most innovative insurers in the world.

Our Mission
We exist to power insurance agility — helping insurers engage, innovate, and grow efficiently.

Our Niche
Deliver value through insightful engagement, compelling business cases, and a tailored buying experience that maximizes outcomes for the customer, 
Guidewire, and team.

Your Opportunity
Join a fast-growing company with industry momentum, strong values, and a commitment to building something exceptional — together.

Sales Representative – Enterprise Software

SummarySecurity is core to Guidewire’s strategy to continue to lead the insurance software product industry. As part of this strategy, we are looking for a Senior Security Analyst that will work with our sales teams to help existing and prospective customers understand Guidewire’s commitment to keeping their sensitive data protected and secured. Job DescriptionThis role is responsible for providing security expertise to support the sales process for Guidewire’s entire portfolio of products. In this role, you will be working with our Engineering, Product, Delivery, and Sales teams across the organization as well as a team of security professionals to protect the Guidewire brand, corporate reputation, and information assets.  Responsibilities<ul><li>Collaborate with local regulation experts across the industry to build and maintain knowledge of regulatory requirements in the APAC region</li><li>Provide regulatory guidance and advice to internal stakeholders to ensure seamless support to customers operating in regulated markets</li><li>Drive the response for customer security questionnaires (e.g. RFI’s, RFP’s) in the APAC region</li><li>Cultivate relationships with security and business stakeholders to help drive outcomes</li><li>Create customer security content such as whitepapers and blogs to support customers perform their security due diligence </li></ul>Requirements<ul><li>You possess strong written communication and presentation skills and are comfortable in communicating with both internal and external stakeholders in both English and Japanese</li><li>You have a strategic mindset and the initiative to independently detect, propose and build solutions to support our customers and grow our business in the APAC region</li><li>You are data driven, analytical, and can turn information into action</li><li>You are able to manage multiple tasks and projects in a fast-moving environment</li><li>You are a collaborative team player with the ability to work independently</li></ul>Qualifications<ul><li>Minimum 5 years of combined experience in Information Security</li><li>Minimum 5 years of regulatory experience, specifically in the APAC region</li><li>Verbal and written fluency in both English and Japanese</li><li>Experience with cloud platform and SaaS security </li><li>Experience with SOC 1, SOC 2, ISO 27001, PCI, or equivalent  </li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Security is core to Guidewire’s strategy to continue to lead the insurance software product industry. As part of this strategy, we are looking for a Senior Security Analyst that will work with our sales teams to help existing and prospective customers understand Guidewire’s commitment to keeping their sensitive data protected and secured. 

Senior Analyst, Security Customer Success

SummaryGuidewire is looking for passionate problem-solvers to join its global customer support team, helping P&amp;C insurance companies manage policies, claims, and billing through innovative software solutions. As an Application Support Engineer, you'll gain deep expertise in Guidewire’s products, providing 24/7 support to customers using both cloud and on-premise systems. With a strong culture of integrity, collaboration, and continuous learning, Guidewire offers a rewarding career where you can make a real impact.Job DescriptionGuidewire is setting up a tech hub in Curitiba and we&#39;re looking to expand our team in Brazil. Be part of our growing community and help shape the software that helps insurers care for their customers when they need it most! Relocation assistance is available.Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?  If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&amp;C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&amp;C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further.The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers. <h3></h3><h3>Essential Duties and Responsibilities</h3><ul><li> A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.</li><li>Develop and maintain deep expertise in Guidewire’s suite of products.</li><li>Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.</li><li>Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.</li><li>Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.</li><li>Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.</li><li>Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.</li><li>Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.</li><li>Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.</li></ul><h3></h3><h3>Required Experience and Education:</h3><ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Familiarity with cloud applications and cloud infrastructure/services</li><li>6&#43; years of work experience providing technical software support for a B2B software company</li><li>Experience with a commercial customer incident tracking or CRM system such as <a href="http://salesforce.com/" target="_blank">Salesforce.com</a></li><li>Experience using a software defect tracking system such as JIRA</li><li>Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture</li><li>Knowledge of front-end web technologies (JavaScript/ReactJS or similar)</li><li>Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)</li><li>Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)</li></ul><h3>Personal qualities:</h3><ul><li>Outstanding troubleshooting skills</li><li>Ability to think critically and display an aptitude for problem solving</li><li>Employ sound business judgment when making business decisions</li><li>Use creative and innovative ways to solve problems</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders</li><li>Understand customer empathy, sense of urgency and commit to customer satisfaction</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service</li></ul><h3></h3><h3>Other Requirements:</h3><ul><li>Read, write and speak English fluently</li><li>We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

Guidewire is looking for passionate problem-solvers to join its global customer support team, helping P&C insurance companies manage policies, claims, and billing through innovative software solutions. As an Application Support Engineer, you'll gain deep expertise in Guidewire’s products, providing 24/7 support to customers using both cloud and on-premise systems. With a strong culture of integrity, collaboration, and continuous learning, Guidewire offers a rewarding career where you can make a real impact.

Senior Application Support Engineer

SummaryGuidewire is looking for passionate problem-solvers to join its global customer support team, helping P&amp;C insurance companies manage policies, claims, and billing through innovative software solutions. As an Application Support Engineer, you'll gain deep expertise in Guidewire’s products, providing 24/7 support to customers using both cloud and on-premise systems. With a strong culture of integrity, collaboration, and continuous learning, Guidewire offers a rewarding career where you can make a real impact.Job DescriptionGuidewire is setting up a tech hub in Curitiba and we&#39;re looking to expand our team in Brazil. Be part of our growing community and help shape the software that helps insurers care for their customers when they need it most! Relocation assistance is available.Are you passionate about customer success? Do you like digging into code and have a drive to continuously learn and solve problems? Do you want to be part of a global team that provides the best customer service in the industry?  If so, come join us! At Guidewire, we make software that offers Property and Casualty (P&amp;C) insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims and bill their customers. We also have a portfolio of innovative products serving the needs of P&amp;C insurance companies in areas such as data management, digital online portals and predictive analytics. We serve hundreds of insurance providers all over the world, helping them handle billions of dollars of business.We are proud to be voted a “Top 3” employer on Glassdoor by our own employees and positioned as a market leader by industry experts like Gartner. We have a fun work environment and a culture that lives by our core values of integrity, rationality and collegiality. We’re searching for people who are as passionate about working together to deliver quality products and support as we are. Join us and enjoy a career where you can make an impact. You’ll be inspired by those around you and you’ll be trusted and empowered to go further.The Application Support team is part of the Guidewire Global Support organization, delivering 24x7 service to customers who are using Guidewire software both in the Guidewire Cloud and on-premise. As an Application Support Engineer you will learn everything there is to know about Guidewire’s products and you’ll communicate and share that knowledge with Guidewire’s internal and external customers. <h3></h3><h3>Essential Duties and Responsibilities</h3><ul><li> A Guidewire Application Support Engineer is primarily responsible for providing technical support to Guidewire customers using Guidewire products.</li><li>Develop and maintain deep expertise in Guidewire’s suite of products.</li><li>Troubleshooting and resolution of incoming support cases. This includes identifying root causes of issues, providing workarounds or solutions and collaborating with/leading other teams to resolve complex problems.</li><li>Communicate with customers and ensure that they receive timely and accurate updates on the status of their support requests by providing clear and concise technical explanations to technical and non-technical customers while managing the proper expectations.</li><li>Create and maintain knowledge articles related to the resolution of customer-reported problems with Guidewire products.</li><li>Execute operational tasks to provision, rebuild, configure and restore services for customer cloud environments as needed.</li><li>Identify areas for service improvement and collaborate with other teams to implement changes that improve the customer experience.</li><li>Manage and resolve incidents within contractual service level agreements (SLAs). This includes coordination with other teams and stakeholders and providing timely updates to customers.</li><li>Share your technical knowledge and expertise with other team members and contribute to the development of team training materials and processes.</li></ul><h3></h3><h3>Required Experience and Education:</h3><ul><li>Bachelor’s Degree in Computer Science or related field</li><li>Familiarity with cloud applications and cloud infrastructure/services</li><li>6&#43; years of work experience providing technical software support for a B2B software company</li><li>Experience with a commercial customer incident tracking or CRM system such as <a href="http://salesforce.com/" target="_blank">Salesforce.com</a></li><li>Experience using a software defect tracking system such as JIRA</li><li>Advanced exposure to broad technical skills such as Java, XML, JSON, 3-tier application architecture</li><li>Knowledge of front-end web technologies (JavaScript/ReactJS or similar)</li><li>Ability to read, analyze and interpret diagnostic artifacts (heap/thread dumps, AWR reports, Datadog, etc.)</li><li>Strong understanding of SQL and commercial relational databases (Postgres, Oracle, etc.)</li></ul><h3>Personal qualities:</h3><ul><li>Outstanding troubleshooting skills</li><li>Ability to think critically and display an aptitude for problem solving</li><li>Employ sound business judgment when making business decisions</li><li>Use creative and innovative ways to solve problems</li><li>Display a strong work ethic and do whatever it takes to get the job done</li><li>Demonstrate strong follow-through and consistently keep commitments to customers and other stakeholders</li><li>Understand customer empathy, sense of urgency and commit to customer satisfaction</li><li>Ensure that each and every customer is handled with a consummately professional attitude and the highest possible level of service</li></ul><h3></h3><h3>Other Requirements:</h3><ul><li>Read, write and speak English fluently</li><li>We provide 24x7 support and while many of our shifts are Monday through Friday during daytime hours, we rotate shifts monthly so there will be eventual evening and weekend shifts included in order to cover after-hours production emergencies</li><li>Travel – Possible occasional travel (less than 5%) to other Guidewire offices for training and team meetings</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

SummaryAs the Architect and Service Owner, you will help lead the design, development, and delivery of the US Bureau Content (USBC) Solution Install and Update service. Your focus will be on managing the service lifecycle from inception to retirement, and ensuring that services meet customer needs while being efficient, scalable, and repeatable. You will collaborate with various internal and external stakeholders, including Solution Architects, Project Managers (PMs), Sales Teams, Offshore Teams and Delivery Consultants, to ensure successful service rollouts and adaptations based on feedback and real-world experiences.Job DescriptionKey Responsibilities: Service Lifecycle Management:<ul><li>Participate in the development and prioritization of services ensuring alignment with overall service strategies.</li><li>Understand the complete service lifecycle, from ideation to publication and eventual retirement, adapting services as needed to meet customer and delivery requirements.</li><li>Provide feedback on estimated vs. actual delivery estimates and identify areas for improvement.</li><li>Act as a primary point of contact for service-related inquiries, ensuring services are ready for release with all necessary resources and collateral.</li><li>Collaborate with customers, project teams, and stakeholders </li></ul> Delivery Enablement:<ul><li>Design and implement a knowledge enablement plan for consultants delivering the service, including creating collateral and plans for training and shadowing.</li><li>Ensure that key resources are identified, trained, and available for initial launch, and maintain up-to-date Salesforce Skills records.</li><li>Collaborate with the Resource Management Office (RMO) to keep track of trained personnel.</li><li>Support Sales and PMs teams in positioning services, including tailoring offerings to meet customer needs and expectations.</li><li>Continuously improve service delivery efficiency, adapting based on real-world implementation and feedback from stakeholders.</li></ul> Collaboration and Communication:<ul><li>Regularly update the SCC team, PMs, and other key stakeholders on the current state of services, risks, and opportunities.</li><li>Attend agile ceremonies and scrum calls to align on progress and risks, ensuring transparency in service development.</li><li>Collaborate closely with the offshore manager and solution architect to engage with customers, gather requirements, and ensure alignment with overall goals.</li></ul> Service Development:<ul><li>Help with creation of service-specific collateral, ensuring consistency with Essential Services templates and methodologies.</li><li>Ensure all service collateral is in a ready state for review and publication, enabling easy replication of the service delivery.</li><li>Provide mentorship and guidance to delivery teams on client presentation and service delivery expectations.  </li></ul>Team Accountability &amp; Alignment:<ul><li>Manage timelines and deliverables for contributors, ensuring clear communication of expectations and alignment with service objectives.</li><li>Monitor time allocation against deliverables to ensure consistent progress and adjust timelines as needed.</li><li>Ensure proper time tracking to support future ROI analysis and service profitability assessments.</li><li>Continuous Improvement:</li><li>Adapt services based on real-world delivery feedback, focusing on reducing complexity and improving replicability.</li><li>Communicate any process improvements, such as time-saving techniques, to relevant stakeholders, including PMs and DMs, to ensure proper billing and estimation adjustments.</li></ul> Required Skills:<ul><li>Technical Expertise: In-depth understanding of Guidewire platforms, particularly in the context of US Bureau Content updates and SBT forms mapping.</li><li>Project Management: Strong experience in managing service lifecycle projects, with a focus on delivery timelines, risk management, and stakeholder alignment.</li><li>Communication: Exceptional ability to communicate effectively with various stakeholders, including executives, project managers, and technical teams.</li><li>Collaboration: Proven ability to work with cross-functional teams and external partners to ensure the successful rollout and adaptation of services.</li><li>Agile Methodologies: Experience in agile project management and familiarity with tools like Jira for progress tracking and reporting.</li><li>Customer Focus: Ability to engage with clients, understand their requirements, and tailor services to meet their specific needs.</li></ul> Desired Experience:<ul><li>Prior experience in leading service development initiatives within the insurance or commercial lines sectors.</li><li>Experience with Guidewire products, US Bureau Content, and ISO-related services.</li><li>Strong knowledge of the insurance regulatory environment and the operational needs of carriers.</li></ul> Location:<ul><li>Flexible, with occasional travel to client sites  </li></ul>The US base salary range for this full-time position is $143,000 - $251,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Disability Accommodations and Guidewire’s Appeals Process. Guidewire provides accommodations to the hiring process to create a fair opportunity for candidates with disabilities to contend for open positions. Accommodation requests should be directed to Accommodations&#64;guidewire.com. If things do not go as hoped, we invite you to use our appeals process. Guidewire promises to independently review any denied accommodation and any decision not to offer you the position. The appeals process is the same in either case. Within five business days of receiving a notice of denial of an accommodation, or receiving a notice of your non-selection for a vacancy, e-mail Accommodations&#64;guidewire.com to make an appeal. Guidewire will assign a new decision-maker to review the request and/or hiring decision, who will then notify you in writing of a decision within 10 business days.About Guidewire Guidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire. As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation. For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

As the Architect and Service Owner, you will help lead the design, development, and delivery of the US Bureau Content (USBC) Solution Install and Update service. Your focus will be on managing the service lifecycle from inception to retirement, and ensuring that services meet customer needs while being efficient, scalable, and repeatable.

You will collaborate with various internal and external stakeholders, including Solution Architects, Project Managers (PMs), Sales Teams, Offshore Teams  and Delivery Consultants, to ensure successful service rollouts and adaptations based on feedback and real-world experiences.

Senior Architect

SummaryWe are seeking a Senior Architect (Technical Consultant) to focus on our customers and prospects from the London Market as part of our Guidewire Professional Services team. This team combines expertise in insurance with software implementation skills to lead strategic transformative projects for our customers. The Guidewire Professional Services organization includes business analysts and technical consultants who collaborate to help customers and SI vendors implement Guidewire applications at customer sites. Our projects are complex and can last from three months to two years, depending on specific customer requirements. During a project, the team will identify customer business requirements, leverage out-of-the-box (OOTB) capabilities coupled with configuration to meet those requirements, and integrate the Guidewire application with other internal or external systems. Guidewire applications are highly configurable to the requirements of each customer and require a thorough understanding of the customer's objectives and requirements. Guidewire is the most comprehensive and extensible platform for the London Market, enabling insurers and reinsurers to improve business outcomes with end-to-end underwriting, streamlined claims management, collaborative communication tools, and analytics insights embedded directly into policy and claims workflows. Your background should be in London Market insurance/reinsurance, with roles at syndicates, brokers, managing agents, software vendors, or others within the complex commercial/specialty space of Lloyd’s and the company market. You should have a high degree of comfort with technology, exceptional analytical and communication skills, and be comfortable engaging in and delivering product designs. We embrace Agile development, building mission-critical software using rigorous development practices. Our implementation process is sustainable and work/life balance friendly, and we pride ourselves on a calm, systematic, and rational approach to our business. We are committed to an inclusive workspace that embraces people with diverse backgrounds, experiences, skills, and talents. If you are proactive, technical, and ready to lead, this role offers a significant opportunity to make a lasting impact.Job Description<h3>Desired skills/experience:</h3><ul><li>7&#43; years of experience in the Property and Casualty (P&amp;C) insurance industry, with at least 3&#43; years in IT/software implementation within the London Market insurance, Lloyd’s, or Company markets.</li><li>Experience working with London Market delegated authority systems for coverholder reporting or data standardization</li><li>Strong analytical skills to solve complex problems, effective communication abilities, and the capability to research solutions while collaborating with domain specialists.</li><li>Proficiency in designing, estimating, and delivering solutions for complex product gaps and enhancements.</li><li>Proven track record of leading functional/technical workstreams on medium- and complex-sized implementation projects.</li><li>Ability and experience in communicating effectively with customers, partners and team members at the project leadership level.</li><li>Capability to influence customer and partner decisions.</li><li>Experience in defining and leading small or medium-sized proof of concept initiatives.</li><li>Experience in software package implementation through customization or configuration using agile methodologies, along with familiarity with object-oriented design principles and databases.</li><li>Proven track record of ensuring that implementations align with agreed standards, methods, best practices, and desired business benefits.</li><li>Ability to mentor and advise project team members on the utilization of best practices.</li><li>Willingness and ability to travel as needed (typically up to 50% of the time).</li><li>Genuine interest and curiosity in technology and solving tough technical problems.</li><li>Strong object-oriented design, development, and test skills with proven patterns knowledge, exceptional documentation skills, and the ability to communicate thought processes.</li><li>Experience with JAVA, J2EE, JMS, JDBC, or C#, .NET (a technical test is part of the selection process).</li><li>Hands-on scripting/programming/configuration capability in a multi-tier web application environment, including conducting peer code reviews.</li></ul><h3></h3><h3>Key Responsibilities: </h3><ul><li>Serve as a subject matter expert on London Market insurance, including open market, delegated authority, and reinsurance.</li><li>Take technical responsibility for all stages in the software development process for a functional track</li><li>Design, configure, test, correct, and document large complex programs and application modifications from supplied specifications using agreed standards and tools to achieve a well engineered result </li><li>Participate in work product reviews</li><li>Conduct peer code reviews to ensure optimization of base features and adherence to Guidewire best practices</li><li>Set project or team-based standards for requirements definition and design, advise on their application, and ensure compliance.</li><li>Learn and master your assigned Guidewire product in order to become a configuration resource and achieve Guidewire certification</li><li>Consult with insurance carrier business and technical resources to produce business requirements and functional design documents</li><li>Investigate and implement tools, techniques, and processes for managing configuration and requirements items and verify that related information is complete, current, and accurate  </li><li>Design and deliver solutions for complex requirements by leveraging Guidewire Products and technology to meet customer business objectives</li><li>Learn and master the functionality provided by Guidewire applications in order to become a customer-facing professional services consultant</li><li>Apply robust product knowledge to understand what can be configured as well as best practices that should be followed during the implementation life cycle</li><li>Provide guidance to customers on how to best leverage Guidewire applications and technology to meet customer defined business goals and objectives</li><li>Estimate the effort required to configure the software</li><li>Handle difficult questions on-the-spot from Guidewire customers, partners, vendors, or other stakeholders</li><li>Work with Guidewire product management/development to share key product gaps and further develop our core product features</li><li>Provide exemplary service, technical advice, and guidance to ensure use of base features and best practices</li><li>Communicate effectively with customers, partners and relevant stakeholders at the program management level</li><li>Cultivate relationships with customer and partner that ensures Guidewire has a view on cross-functional projects </li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

We are seeking a Senior Architect (Technical Consultant) to focus on our customers and prospects from the London Market as part of our Guidewire Professional Services team. 

This team combines expertise in insurance with software implementation skills to lead strategic transformative projects for our customers.
The Guidewire Professional Services organization includes business analysts and technical consultants who collaborate to help customers and SI vendors implement Guidewire applications at customer sites. Our projects are complex and can last from three months to two years, depending on specific customer requirements. During a project, the team will identify customer business requirements, leverage out-of-the-box (OOTB) capabilities coupled with configuration to meet those requirements, and integrate the Guidewire application with other internal or external systems. Guidewire applications are highly configurable to the requirements of each customer and require a thorough understanding of the customer's objectives and requirements.
Guidewire is the most comprehensive and extensible platform for the London Market, enabling insurers and reinsurers to improve business outcomes with end-to-end underwriting, streamlined claims management, collaborative communication tools, and analytics insights embedded directly into policy and claims workflows.
Your background should be in London Market insurance/reinsurance, with roles at syndicates, brokers, managing agents, software vendors, or others within the complex commercial/specialty space of Lloyd’s and the company market. You should have a high degree of comfort with technology, exceptional analytical and communication skills, and be comfortable engaging in and delivering product designs.
We embrace Agile development, building mission-critical software using rigorous development practices. Our implementation process is sustainable and work/life balance friendly, and we pride ourselves on a calm, systematic, and rational approach to our business. We are committed to an inclusive workspace that embraces people with diverse backgrounds, experiences, skills, and talents.
If you are proactive, technical, and ready to lead, this role offers a significant opportunity to make a lasting impact.

Senior Architect (London Market experience required)

SummaryWe are looking for a seasoned Senior Automation QA Engineer with strong expertise in ensuring software quality through robust automation practices. In this role, you will lead automation efforts, define test strategies, contribute to effort estimation, and drive best practices across the QA team. As a key member of QA automation, you will also mentor junior team members and collaborate closely with development and DevOps teams to deliver reliable, high-performance applications.Job DescriptionWork on automation framework design and setup ( GT:UI - Test Café which is a Hybrid /data driven modular framework )Create Test automation scripts using ( Java Script), Test data ( in Json File) and generate custom reports ( built on HTML). Strong Coding skills in Javascript or equivalent languageWork on CI/ CD integration using Jenkins , Team City and be able to run Test automation scripts directly from the CI serverUse Ignite tool to generate Page Objects &amp; have the ability to write custom Java Script functions for Test scenariosAutomation Execution of the developed test scripts and have the ability to find application defects vs test script failure . Fix automation script failures &amp; maintain the test scripts.Learn Insurance Domain and understand the overall functionalityHave the ability to decipher BDD ( behavior driven development) Gherkin based requirements and write the automation test scriptsAbility to check in code in GIT/Bit bucket following version control and standards for Push/PullEnsure that coding standards and reusability is followed while scripting and during framework developmentStrategy: Define and drive the test automation strategy, ensuring alignment with overall product and development goalsStay Updated on Trends: Continuously research new tools, frameworks, and industry trends in test automation and suggest improvements for the QA process.Education:<ul><li>Bachelor’s degree in Computer Science Engineering, or a related field (or equivalent experience).</li></ul>Experience:<ul><li>7&#43; years of QA experience with at least 3 years in an automation testing leadership role.</li><li>Proven track record of leading large-scale automation testing projects.</li></ul>Technical Skills:<ul><li>Expertise in test automation tools (e.g., Selenium, Cypress, Playwright, Appium) for web, API, and mobile testing.</li><li>Proficiency in programming languages such as Java, Python, or JavaScript to build scalable test frameworks.</li><li>Strong understanding of CI/CD pipelines and seamless integration of automated tests into build and deployment workflows (e.g., Jenkins, TeamCity, Azure DevOps).</li><li>Familiarity with cloud platforms (e.g., AWS, Azure, Google Cloud) and executing automation tests in cloud-native or containerized environments (e.g., Docker, Kubernetes).</li><li>Solid knowledge of test reporting and defect tracking, tools (e.g.TestNG, JIRA,) to drive visibility and continuous improvement.</li></ul>Soft Skills:<ul><li>Proven ability to work collaboratively in cross-functional teams.</li><li>Excellent communication and presentation abilities.</li></ul>About GuidewireGuidewire is the platform P&amp;C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540&#43; insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600&#43; successful projects, supported by the largest R&amp;D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.For more information, please visit www.guidewire.com and follow us on Twitter: &#64;Guidewire_PandC. Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where it&#39;s applicable to the position.

We are looking for a seasoned Senior Automation QA Engineer with strong expertise in ensuring software quality through robust automation practices. In this role, you will lead automation efforts, define test strategies, contribute to effort estimation, and drive best practices across the QA team. As a key member of QA automation, you will also mentor junior team members and collaborate closely with development and DevOps teams to deliver reliable, high-performance applications.

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