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Mutual of Enumclaw Deploys Guidewire Solution for Billing

Mutual of Enumclaw Deploys Guidewire Solution for Billing

Guidewire BillingCenter® is the new platform for mutual insurer’s customer experience enhancement initiative
ENUMCLAW Wash. and FOSTER CITY Calif., 11 juin 2015

Mutual of Enumclaw, a mutual insurance company offering products for individuals, families, farms, and businesses, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers, today announced that Mutual of Enumclaw has deployed Guidewire BillingCenter® to manage its billing operations including agency and direct bill for all of its lines of business.

Seeking to improve and simplify the overall experience for its agents and policyholders, Mutual of Enumclaw sought to consolidate its two billing systems. Additionally the company was trying to generate new business. The insurer devised an “on-demand” migration process for its policyholders. For policyholders with multiple accounts at Mutual of Enumclaw, the first account that came up for renewal would trigger all their other accounts to be migrated to the new system at one time. This reduced the disruption potential of migrating all accounts to BillingCenter simultaneously and enabled Mutual of Enumclaw to ensure a seamless transition for policyholders.

“The successful implementation of BillingCenter has been a huge milestone for us,” said David Wilson, chief information officer, Mutual of Enumclaw. “Leveraging BillingCenter’s flexibility and Guidewire’s agile implementation process has enabled us to meet our specific needs and provide the best service possible to our policyholders and independent agents.”

BillingCenter is enabling Mutual of Enumclaw to:

  • Deliver on key strategic imperatives to improve customer service;

  • Readily make system changes to meet changing business and technical requirements; and

  • Lower IT costs by consolidating and standardizing billing systems and processes on a common platform.

“We congratulate Mutual of Enumclaw on their successful BillingCenter implementation,” said Mike Polelle, chief delivery officer, Guidewire Software. “We are impressed by their focus on providing excellent service to customers and brokers alike, and are delighted to work alongside them in this project.”

Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite®, and can be integrated to a Property/Casualty insurer’s legacy systems or third-party applications.

A propos de Guidewire Software

Guidewire est la plateforme à laquelle les assureurs IARD font confiance pour communiquer, innover et se développer efficacement. Nous associons les applications cœur de métier, le digital, l’analytique et l’IA dans notre plateforme sous forme de service cloud. Qu’ils soient jeunes et de petite envergure ou parmi les plus grands et plus complexes au monde, plus de 400 assureurs utilisent Guidewire.

En tant que partenaire de nos clients, nous sommes en constante évolution pour assurer leur réussite. Nous sommes fiers de nos résultats inégalés en matière d’implémentations, avec à notre actif plus de 1 000 projets réalisés avec succès et bénéficiant du soutien de la plus grande équipe de R&D, et l’écosystème de partenaires le plus vaste du secteur. Notre marketplace compte des centaines d'applications qui accélèrent l'intégration, la localisation et l'innovation.

Pour plus de renseignements, consultez le site www.guidewire.fr et suivez nous sur Twitter: @Guidewire_PandC.

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