Elevate Customer and Insurer Experiences with New Guidewire Marketplace Apps from Genesys

Elevate Customer and Insurer Experiences with New Guidewire Marketplace Apps from Genesys

New integrations introduce more communication channels and self-service options for insurers to connect with policyholders
SAN MATEO, Calif. and SAN FRANCISCO, 21 février 2024

Guidewire (NYSE: GWRE) and Genesys®, a global cloud leader in AI-powered experience orchestration, announced the Genesys Cloud™ platform’s new Ready for Guidewire validated accelerators are now available to ClaimCenter and PolicyCenter users in the Guidewire Marketplace.

Policyholders desire convenience and transparency during interactions, whether they need updates on a claim status, payment notification, or are reaching out about a more complex issue. But many insurers cannot scale personalization for their customers due to limited communication channels and lack of self-service options.

The collaboration between Genesys and Guidewire allows insurance companies to create stronger connections with policyholders and increase operational efficiency. The Genesys G2 Connect Accelerators enable insurers working in Guidewire to automatically populate a customer’s claim or policy as soon as a call is received. Policyholders are also empowered to quickly resolve simple requests through self-service options and connect with agents on the communication channel of their choice.

“Our new integration allows insurers to offer secure, auditable, and trackable interactions with customers across all channels,” said Chris Becker, Global Vice President, Architecture and Industry Innovation, Genesys. “Together with Guidewire, we are helping insurance professionals to connect more authentically with their customers driven by the innovation and experience orchestration capabilities of Genesys Cloud.”

Leveraging the AI-powered experience orchestration capabilities of Genesys Cloud, the integrations enable insurers to choose to:

  • Communicate with policyholders through their preferred channel directly within Guidewire, actively managing each customer interaction;

  • Personalize interactions with policyholders through automatic data exchange between Genesys and Guidewire, resulting in increased operational efficiency;

  • Empower policyholders with 24/7 self-service options through voice, digital, and messaging channels for streamlined service; and

  • Proactively send claim or policy status update notifications to policyholders, fueled by triggers in Guidewire, to reduce costs and customer effort.

“Congratulations to Genesys on the release of its new ClaimCenter and PolicyCenter apps,” said Will Murphy, Vice President, Global Technology Alliances, Guidewire. “Genesys’ technology helps insurers to deliver convenience and personalization to customers, meeting customers where they’re at, reducing effort, and boosting satisfaction and loyalty.”

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

About Guidewire PartnerConnect ecosystem and Ready for Guidewire

Guidewire’s solution ecosystem is the largest in the P&C industry, with over 185 solution partners providing over 215 integrations in the Guidewire Marketplace. Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.

For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.

A propos de Guidewire Software

Guidewire est la plateforme à laquelle les assureurs IARD font confiance pour communiquer, innover et se développer efficacement. Nous associons les applications cœur de métier, le digital, l’analytique et le machine learning dans notre plateforme sous forme de service cloud. Qu’ils soient jeunes et de petite envergure ou parmi les plus grands et plus complexes au monde, plus de 540 assureurs utilisent Guidewire dans plus de 40 pays.

En tant que partenaire de nos clients, nous sommes en constante évolution pour assurer leur réussite. Nous sommes fiers de nos résultats inégalés en matière d’implémentations, avec à notre actif plus de 1600 projets réalisés avec succès et bénéficiant du soutien de la plus grande équipe de R&D, et l’écosystème de partenaires le plus vaste du secteur. Notre marketplace compte des centaines d'applications qui accélèrent l'intégration, la localisation et l'innovation.

Pour plus de renseignements, veuillez consulter notre site www.guidewire.fr et suivez nous sur X et LinkedIn.

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Email: pr@guidewire.com