Guidewire (NYSE: GWRE) announced that Whatfix has joined Guidewire PartnerConnect as a Solution partner. The companies also announced that Whatfix’s new Ready for Guidewire validated accelerator is now available in the Guidewire Marketplace.
Many P&C insurers around the world are working to digitally transform their business to increase efficiency and claims accuracy, stay competitive, lower claim expenses, and keep up with customer expectations. A critical challenge they face, though, is convincing their employees to embrace new technology. To encourage adoption, Harvard Business Review suggests that “rather than thrusting new technologies upon employees, organizations should provide them with the right training and support to better use and adopt those tools.” Whatfix’s digital adoption technology can help insurers do this.
Whatfix’s technology provides interactive, real-time user guidance personalized to specific user/claims characteristics, as well as an adjuster’s actions on a claim.
With Whatfix’s accelerator for Digital Adoption, insurers can:
Reduce claims cycle time by driving operational efficiencies;
Improve time-to-productivity and time-to-proficiency of new adjusters with ready-to-launch claims and task training guidance for new adjuster onboarding; and
Boost performance quality and adjusters’ adherence to legal and regulatory requirements through fully customizable, context-specific regulatory and compliance reminders, reducing compliance errors.
Whatfix’s smart, contextual nudges include updates on new regulations and policies and reminders of established, relevant rules in instances when they may have been overlooked. Users can also access a self-help feature to receive answers to their questions at the moment of need.
“Digital transformation is the new normal in the insurance industry, but insurers are facing the challenge of bringing their workforce along in this transformation,” said Khadim Batti, chief executive officer and co-founder, Whatfix. “Our technology provides interactive guidance, personalized for each user directly within an application’s workflow to increase productivity and reduce time to proficiency. With the support they need, employees are more likely to feel comfortable and be successful with technology change faster.”
“We welcome Whatfix as our latest Guidewire PartnerConnect Solution partner and congratulate the company on the release of its Digital Adoption app,” said Becky Mattick, vice president, Global Solution Alliances, Guidewire. “Learning to use new technology can be intimidating and, although we designed our products to be as user-friendly as possible, we realize no one is going to be an expert on their first day. We are pleased to offer this integration to Whatfix, allowing learners to get access to training assistance without ever leaving their ClaimCenter application.”
About Whatfix
Whatfix empowers anyone, anywhere to have scalable success with technology they use everyday, achieving greater knowledge, expanding capability, and unlocking productivity for themselves and their organizations. Whatfix’s Digital Adoption Platform (DAP) integrates seamlessly with applications to enable users, providing in-context information and guidance to immediately increase individual capability and collectively amplify productivity. The organization has six offices globally in the US, India, UK, Germany, and Australia, and works with Fortune 500 companies around the world. Whatfix has raised $140 million to date, and is backed by marquee investors including Softbank Vision Fund 2, Sequoia Capital India, and Cisco Investments. For more information, visit Whatfix’s website.
About Guidewire PartnerConnect ecosystem and Ready for Guidewire
Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our Solution partners help drive business value and innovation for insurers by developing and delivering integrations, extensions, apps, and other complementary solutions for Guidewire products. All of our Ready for Guidewire partner solutions are validated for security, quality, and compatibility with Guidewire, and can be found on the Guidewire Marketplace.
For more information about Guidewire PartnerConnect, please visit http://www.guidewire.com/partners.
Guidewire Software
Guidewire è la piattaforma su cui le compagnie d'assicurazione del ramo danni (P&C) fanno affidamento per generare engagement, innovare e crescere in maniera profittevole. Combiniamo digitale, sistemi core, analytics e machine learning per offrire la nostra piattaforma come servizio cloud (SaaS). Oltre 540 compagnie assicuratrici in 40 Paesi, a partire dalle start up fino ad arrivare alle imprese più grandi e complesse del mondo, utilizzano Guidewire.
Siamo orgogliosi dei nostri successi senza precedenti, con più di 1.600 progetti, supportati dal team di ricerca e sviluppo e dal nostro ecosistema di partner di settore più grande in assoluto. Il nostro marketplace fornisce centinaia di applicazioni che accelerano integrazione, localizzazione ed innovazione.
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