Frank Cowan Company, a Canadian specialty insurer, and Guidewire Software, Inc. (NYSE:GWRE), a provider of flexible core system software to Property/Casualty (P/C) insurers, today announced that Frank Cowan Company has selected Guidewire ClaimCenter® as its new claims management system.
As part of a broader initiative to enhance the services offered to its client and independent broker partners and process claims faster and more efficiently, Frank Cowan Company decided it needed to modernize its claims system.
“Claims management is complex. Having immediate access to more advanced tracking and reporting tools will assist Frank Cowan Company in proactively moving claims to resolution resulting in enhanced customer service,” explains Derek Sarluis, Vice President, Claims, Frank Cowan Company. “Improved visibility into our claims handling operations will also enable us to better flag and act on the early warning signs that indicate when a claim may be veering from an acceptable resolution path.”
“We selected Guidewire as our technology partner for this project because we believe Guidewire ClaimCenter is the best-in-class claims management offering in the property and casualty insurance industry,” said Patrick Vice, Director, Information Technology, Frank Cowan Company. “In addition, we appreciate that ClaimCenter will easily integrate with other applications we use.”
Guidewire ClaimCenter will enable Frank Cowan Company to:
Reduce claims cycle times to ensure faster, more efficient customer service, and reduce the impact of claims on clients;
Improve data analytics and reporting capabilities; and
Readily make system changes to meet changing business and technical requirements.
“We are pleased to welcome Frank Cowan Company to the Guidewire family as a ClaimCenter customer,” said Steve Sherry, Vice President, The Americas, Guidewire Software. “We admire their focus on enhancing the quality of service for their client and independent broker partners, and we look forward to working with them on their claims transformation project.”