Rakuten General Insurance

Product: ClaimCenter
Line of Business: Personal, Commercial
Region: Asia-Pacific

Rakuten General Insurance Co., Ltd. (Rakuten) was established and registered in 1951 with funding from Nomura Securities, Daiwa Bank (currently Resona Bank), Dai-ichi Bank (currently Mizuho Bank), and other Japanese financiers and companies. The company offers fire, marine, and transport insurance and, since its founding, has continued to steadily expand through proactive initiatives to boost corporate efficiency. In 2018, Rakuten became a subsidiary of Rakuten, Inc.

Rakuten selected Guidewire ClaimCenter™ as the claims management system for its automobile insurance business. ClaimCenter enables integrated claims management, which was previously handled by several individual systems—for contract content inquiry, accident negotiation, and premium billing. By consolidating multiple legacy systems, Rakuten now has a seamless workflow of claims operations, enabling staff to provide higher levels of customer service for their policyholders.

We chose ClaimCenter after we carefully reviewed packaged products from other vendors as well as our own systems. Key factors for selecting ClaimCenter included its compatibility with new technologies as well as its advanced functionality and operability. We were also impressed with Guidewire’s wealth of experience with implementation projects both here in Japan and overseas.
Osamu Sato, Claims Management Department, Rakuten General Insurance

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