Industry Intel
Pre-built, market validated Intel, embedded directly in your ClaimCenter and InsuranceNow workflows to automate and augment your key decisions for better business outcomes.
Claims Intel empowers P&C insurers to make better claims decisions with intelligent predictions throughout the claims lifecycle.
Built on one of the most comprehensive datasets in P&C Insurance, Claims Intel is our first Industry Intel product: designed to provide adjusters with next-best-step recommendations that help them work more efficiently and drive better outcomes.
Claims Intel provides insights at first notice and throughout the claims lifecycle, helping insurers to catch complex claims and manage them before they escalate.
Claims Intel is built using massive volumes of pooled, anonymized data representing over $326B+ in DWP, so insurers can be sure they’re getting the best predictions possible.
Improve Auto Bodily Injury, Subrogation, and Workers’ Compensation outcomes with predictive scores tailored to each line of business, helping adjusters segment and prioritize claims.
Annual Benefit Calculator
To get an estimate of the annual value Claims Intel can provide for your auto book of business, fill out the customer profile, operational assumptions, and key assumptions.
Conservative (P10)
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10% of trials at or below
Expected (Median)
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50th percentile of trials
Optimistic (P90)
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90% of trials at or below
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Benefits and Features
- Use data-driven insights at first notice to identify high-severity claims early, proactively manage leakage, and reduce overall claim costs.
- Improve claims segmentation and work plan assignment, so simple claims can move through straight-through-processing while adjusters focus their attention on complex, high-impact claims.
- Claims Intel is powered by pooled, anonymized industry data representing $326B+ in DWP, giving insurers proven predictive power without having to build models from scratch.
- Access tailored, purpose-built models for each supported line of business (Personal/Commercial Auto, Workers’ Compensation) to drive more accurate triage and decision-making.
- Claims Intel scores are integrated into ClaimCenter and InsuranceNow through Analytics Manager, surfacing recommendations directly where adjusters and supervisors make decisions.
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Everything you need to thrive in a changing insurance landscape. From curated applications to trusted partners, training, and industry collaboration, Guidewire connects it all in one place.
Application Marketplace
Extend your system’s functionality and accelerate innovation through the Guidewire Marketplace. This curated storefront offers a vast array of pre-built, validated Insurtech solutions and complementary applications, allowing insurers to rapidly deploy new capabilities and enhance their offerings without custom development overhead.
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Access a complete, up-to-date repository of product documentation, implementation guides, and technical specifications. This authoritative resource serves as an invaluable reference for optimizing your system’s configuration, ensuring compliance, and maximizing platform utility throughout its lifecycle.
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Access the industry's most extensive ecosystem of certified consulting and technology partners. These trusted advisors expedite implementation, facilitate intelligent scaling, and ensure confident delivery of your core system modernization initiatives from day one, leveraging proven methodologies.
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Empower your IT teams and integrators with robust developer tools, comprehensive SDKs, and API documentation. These resources facilitate deep customization and seamless integration with your existing enterprise architecture, ensuring Guidewire adapts precisely to your unique business requirements.
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Join a vibrant, global community of Guidewire customers to share best practices, exchange insights, and collaborate on solutions with peers facing similar challenges. This collective intelligence accelerates innovation and fosters a shared path to success.
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Connect with Guidewire experts, customers, and industry leaders at global gatherings such as Guidewire Connections, Insurance Forums, and Developer Forums. Our events link a worldwide industry with local perspectives and offer direct access to emerging trends, practical solutions, and peer collaboration. Designed as trusted spaces to exchange ideas and strengthen expertise, they build knowledge and insight that help our customers navigate change and shape their strategies with confidence.
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Operate with confidence on a platform built upon stringent security protocols and industry best practices. Guidewire prioritizes data privacy, regulatory compliance, and system resilience, providing the foundational trust necessary for managing sensitive policyholder information and critical business operations.
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Maximize your investment with dedicated Guidewire Support, ensuring continuous operational stability and rapid issue resolution. Comprehensive education programs and specialized training curriculum empower your teams, from business users to technical specialists, to master Guidewire capabilities and drive optimal business outcomes.
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Frequently Asked Questions
On average, our customers see improvements of up to 52 basis points (bps) in their loss ratio for Personal/ Commercial Auto and approximately 27 bps for Workers’ Compensation. For a regional carrier with a $350M book of business, this typically translates to $1.7M–$2M in annual savings by catching "severity surprises" early and helping teams focus their efforts where it matters most.
- Claims Intel is designed to deliver value quickly. Because the models are pre-built and embedded directly into your existing Guidewire workflow, most insurers can begin using these insights in weeks. Improvements in triage accuracy often become visible within the first quarter of use.
Not at all. We view Claims Intel as a "Digital Mentor." It’s designed to handle the "noise," automatically separating straightforward claims from complex ones, so your senior adjusters can focus their expertise on the files that truly require it.
- The IT effort is minimal. Unlike generic ML vendors that require complex API integrations and custom UI work, Claims Intel is a "low-code" solution native to the Guidewire platform. Insights appear inside the screens your adjusters already use in ClaimCenter and InsuranceNow, so there’s no need to "swivel-chair" between different systems.
- We currently offer predictive scores for Personal/Commercial Auto Bodily Injury, Auto Collision, and Workers’ Compensation in the US market.
- Claims Intel uses a wide variety of factors to build our models. For example, to build our predictions for Personal/Commercial Auto Bodily Injury Severity, we consider factors like claimant age, severity of accident, cause of accident, type and weight of vehicles involved, nature of reported injuries, and many other signals that help identify potential severity early.
- Industry Intel is a family of products built on massive volumes of pooled, anonymized data. Claims Intel is the first product in that family that offers pre-built scores that guide next-best-step recommendations across several claims use cases.
300+
customers in 14 countries. Guidewire Analytics customers are making the world more insurable by turning their systems of record into systems of insight.$50M
annual R&D investment. 100+ R&D employees with expertise in actuarial and data science, machine learning, and predictive modeling, supported by an experienced client services team.26M+
claims feed the Guidewire Data Cooperative that power the scoring models. The Data Cooperative is open to all and is growing – and with the rising volume of data, insights are becoming more powerful.
Learn More About Industry Intel
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More Resources
Claims Intel Data Sheet
Data Sheet