Press Release

GuideOne Insurance Deploys Guidewire Solution for Claims Management

ClaimCenter is helping national niche market insurer streamline its claims handling process, enhance customer service, and increase operational efficiencies

WEST DES MOINES, Iowa and FOSTER CITY, Calif., September 5, 2013

GuideOne Insurance (GuideOne), a national niche market insurer, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers, today announced that GuideOne has successfully deployed Guidewire ClaimCenter® as its new claims management system. GuideOne teamed with Guidewire PartnerConnect™ alliance member, PwC US, and Guidewire for the implementation project.

GuideOne selected ClaimCenter to allow it to automate routine tasks involved in the claims process to help its adjusters focus their attention on better servicing their customers and agents. The company also sought to enhance its operational efficiencies in an effort to improve loss handling.

GuideOne is currently in production with ClaimCenter for its Workers’ Compensation line of business and is in the process of implementing its other lines including auto, homeowners, business auto, commercial property, and liability in a phased deployment approach.

“The feedback we have received from our employees about ClaimCenter has been very positive,” said Roger Nebergall, director, Property/Casualty Claims, GuideOne Insurance. “We are saving time on several fronts now. From the automated creation of correspondence and letters to the ease of reviewing and navigating files, ClaimCenter is allowing our staff to work very efficiently and effectively.”

“Our supervisors let us know they appreciate the visibility into adjuster’s work, including their diary management, as it allows them real-time insight into the status of claims,” added Nebergall.

ClaimCenter is enabling GuideOne to:

  • Free adjusters from manual administrative tasks allowing them to focus on providing more high-value services to customers;
  • Gain better insight into claim operations to drive process and service improvements;
  • Integrate with third party systems for a more seamless claims handling approach; and
  • Support the training of a remote workforce and streamline training of new staff thanks to ClaimCenter's user friendly interface.

“We congratulate GuideOne Insurance on their successful implementation of ClaimCenter,” said Alex Naddaff, vice president, Professional Services, Guidewire Software. “We recognize their dedication to providing their customers with a high level of service, and we look forward to a long-term partnership with them.”

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s Property/Casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About GuideOne Insurance

Founded in 1947 and headquartered in West Des Moines, IowaGuideOne Insurance is one of the nation's largest church insurers, with about 43,000 church policyholders. GuideOne also insures private schools and colleges, as well as senior living communities. In 1999, the company created the GuideOne Center for Risk Management® in order to help churches and faith-based organizations safeguard their ministries. This effort was expanded in 2008 with the launch of SafeChurch®, the most comprehensive church risk management resource available. GuideOne's personal lines products include auto and homeowners insurance. GuideOne is licensed to do business in all 50 states and markets its products and services through nearly 1,600 independent and career agents. The company carries an A "Excellent" rating from A.M. Best.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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