artificial intelligence

Artificial intelligence (AI) is progressing rapidly and helping to transform the property and casualty (P&C) insurance industry. Designed to make real-time decisions that improve over time, AI leverages data from multiple sources to simulate human processes and match our capacity to learn.... Read More >
Email is a mixed blessing for commercial lines insurers: It’s a fast, convenient way to communicate with policyholders, but because of email’s freewheeling format, every message is different and standards are few.... Read More >
Can predictive analytics forecast if predictive analytics will transform the insurance industry?  If you were to ask someone ten years ago, you might have thought ‘yeah right.’... Read More >
As the new year gets into its stride, I can see the insurance industry heading in some exciting directions. The starting point is how the past year has witnessed InsurTech and Data Analytics make big inroads. However, the year ahead will be about how those ideas and blueprints are turned into more concrete outcomes for insurers. Data listening monetises managing 21st Century risks ... Read More >
Filmmakers and dystopian sci-fi novelists have long predicted a future where robots take control and humans are relegated to a servant class – or worse. This thought was in the back of my mind as I joined 20 Guidewire engineers and architects in an “Artificial Intelligence (AI)/Machine Learning (ML) Workshop” led by Amazon Web Services.... Read More >
In an on-demand economy, consumers expect real-time service and customer support. Through the use of chatbots, carriers can deliver real-time customer service while also improving operational efficiencies.... Read More >
I recently enjoyed congregating with insurers, regulators, venture capitalists, and software vendors of all sizes to tease out how big data, analytics, and artificial intelligence are causing irreversible climate change in the insurance ecosystem. The topics at Insurance Disrupted included:... Read More >