Smart Approach Blog

Welcome to Guidewire’s blog for P&C insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Last month, an associate professor at Harvard Business School gave the world an inadvertent lesson on opportunity cost when he spent several days taking a f... Read More >
In most large IT organizations, there are many projects in-flight at any moment in time, at various stages of maturity. Without a consistent technical perspective across these projects, things can go haywire, with enterprises forced to support too many disconnected interests and technologies. This can lead to some interesting conversations for external partners trying to figure out the company’s IT landscape: Q: “What kind of tool do you use for X? A: “All of them.”... Read More >
As insurance carriers increasingly transform their policy administration systems to provide more self-service options to their agents, they must be mindful of the possible business disruptions these changes may cause.... Read More >
Recently, we’ve seen increasing interest from small-to-mid-sized carriers in transforming their policy administration systems. One of the biggest considerations for this type of business transformation is organizational change management. Organizational change management is one of the hardest areas to change, but is key not only to minimize disruption during the change, but also to enable adoption and realization of the business benefits.... Read More >
Converting a policy administration system is not an easy job or investment. A poorly-done conversion can result in inadequate resources and inaccurate data, leading to skepticism about the system’s quality, lower productivity and a negative impact on the bottom line.... Read More >
Today’s insurance market is driving a need for increased responsiveness to changing conditions - consumer demands, regulatory changes, and competitive threats. To meet this need, insurers are transforming to increase their speed to market for product changes.... Read More >
I am often inspired by the passion that claims people have to deliver for their customers. This is most apparent when an insured has had a loss that really disrupts their life and that of their family’s. Here is a video from CAA that talks about how they responded to one of the most catastrophic storms in Canadian history. This video and all videos produced by Guidewire use our customers’ own words and stories. We never provide scripts for people to follow.... Read More >
At Guidewire we use major releases (which are numbered 8.0.0, 9.0.0, for example) of our products to roll out important new features, improvements in integration capabilities, support for newer versions of other technologies in the stack (application servers, database, etc.), among many other benefits.... Read More >
In my last blog, I wrote about the potential value for both policyholders and insurers of market segmentation – creating ‘boxes’ that meet specific shopping (marketing), buying (quoting), using (servicing), and assessing (renewing) needs.... Read More >
As a consumer, I am getting used to a more individualized experience. These experiences are often driven by ‘loyalty’ cards that trade ‘points’ for my personal information, habits, etc. It seems worth it, and I understand the value to both sides. It makes sense. Applying that experience to insurance also makes sense – loyalty (a.k.a. retention) is a key metric for insurers. The problem is, I don’t often see the value to me as the policyholder.... Read More >

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