Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Integrations are an integral part of every core insurance system. The core system needs to talk to third-party applications to either consume certain information, send updates, or do a both-way sync. A successful core system implementation relies heavily on the effective contribution of the three parties: the insurer, the core system provider, and third-party vendors.... Read More >
In early June, I attended my 13th IASA Annual Educational Conference and Business Show. Every year, I walk away from the conference with a new observation about the insurance industry. One year—maybe in 2007 or 2008—it was that it was critical that insurers replace their COBOL-based systems. One year it was that the industry needed to get a handle on mobile and another year was that the industry better keep its eye on Amazon or other new possible “players” in the market.... Read More >
Carriers offer consumers different options for obtaining an estimate on their damaged property. In the past, options have included drive-in and body shop inspections for vehicles and field appraisals for non-drivable vehicles and property. A trend that is gaining traction in our industry is visual-based estimating. This blog miniseries will focus on different vendor approaches to empowering the field and consumer with smart devices to estimate damaged property.... Read More >
Back in Autumn 2017 there was remarkable news from Germany: A new car insurer arrived in the market, offering pay-per-mile invoicing and completely digitally driven. Not only did they manage to introduce a new and innovative product, the company also implemented Guidewire InsuranceSuite™ within a record-breaking timeframe of 60 working days.... Read More >
The best days are ahead of us…. This was a key tenet of John O'Leary's keynote presentation at this year's IASA Annual Conference and Business Show in Phoenix, Arizona. It was just one of many sessions featured in the OnPOINT executive education program. OnPOINT was an exclusive event for C-suite executives, held within the broader IASA conference, and designed around the themes of educate, inspire, and motivate.... Read More >
Insurers today face significant challenges to consistent and profitable growth. Foremost among these is the increasingly higher expectations of today’s insurance customer. Accustomed to the personalized and responsive service delivered by digital native brands like Amazon and Uber, insurance customers now expect efficient and personalized experiences from insurers.... Read More >
The Silicon Valley Business Journal Women of Influence award ceremony took place on Thursday, May 16, 2019, where I was honored to be one of the 100 women recognized for leadership in our professions and in the community.... Read More >
TD Insurance is part of the TD Bank Group, one of Canada’s largest financial services organizations. The company works in two sectors: Property And Casualty and Life And Health insurance. TD Insurance has earned its place as the largest direct to consumer home and auto insurance groups in Canada.... Read More >
“Gig economy” is a buzzword in nearly every industry at the moment, and insurance is no different. For insurers, particularly Workers’ Compensation insurers, the nontraditional employees making gig work their primary source of income and the companies that employ them present a new frontier.... Read More >
It’s generally understood that agents prefer to work with insurers that are easy to do business with. This typically leads to more business and can establish an insurer as the agents’ “insurer of choice.”... Read More >

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