Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Nov
13
2015

In this Guidewire Smart Approach blog article, I am going to talk to you about two key practices that I feel are paramount in lowering your overall total cost of ownership (TCO). Lowering implementation timelines, and thus a customer’s TCO, is a topic we take very seriously in Guidewire Professional Services, and we are committed to working with our customers to achieve this together in our software implementations.

Nov
10
2015

I go to a lot of conferences every year, varying both in size and sponsor type. Conferences are a great way to leave corporate pressures—and corporate culture—behind, and see the business through different lenses, as well as expand knowledge horizons to drive better business outcomes.

Oct
28
2015

In my role on the Digital Market Insight team at Guidewire, I spend a lot of time talking to our customers and other insurers all over the world about their digital strategies. It is clear that every insurer is investing in “going digital”. But what is really driving this investment?

Oct
06
2015

Didn’t the IT department upgrade the office productivity software recently? Wasn’t it smooth? All that was required was to leave the computer turned on overnight and the next morning everyone was working with the latest version.

Oct
01
2015

“Business and IT must be aligned for your software implementation to succeed.” How often have you heard that old truism?  But on most projects, that really means, “The business should clearly articulate what it wants, then twiddle its thumbs while IT does the hard work.” And that makes sense when the key difficulties are all about the code: APIs, integrations, configuration, etc. But what if the tougher issues are really for the business side to resolve?

Sep
28
2015

There is an overabundance of terms thrown out today that “everyone” “must” embrace when it comes to data.  Here are a few of the most popular:

Sep
23
2015

You don’t know what tough is, back in the day when I had to walk uphill both ways to school…” I remember my grandfather saying to me when I would complain about something.

Sep
21
2015

In my previous post, I began illustrating what Hadoop would look like as a business organization, focusing on the DataNodes in a Hadoop File System. Assuming all the rooms or DataNodes are in good condition, how do we start the process of gathering and analyzing data? The process begins with the managers (Mappers).  Each Mapper (manager) sits at one of the two desks in each room. It is their job to make sure that all the data that needs to be analyzed together ends up in the same room.

Sep
18
2015

Hadoop has existed for roughly a decade since it was first conceived at Yahoo by Doug Cutting and Mike Cafarella in 2005.

Sep
08
2015

I’ve had the opportunity to research and discuss system performance in a serious amount of detail recently. In practice this involved staring at row after row of testing results on various spreadsheets, along with digging through countless white papers and shuffling through old emails.

Sep
03
2015

Prospective employers have been carousing social media sites such as Facebook, YouTube, Twitter and Instagram to investigate potential employees for some time.

Aug
17
2015

Many insurers are just beginning to come to grips with the demands being placed on them by their customers. Consumers and businesses have become accustomed to interacting with providers of goods and services – like Amazon, Google, John Lewis – where they can expect a tailored experience, based on the intimate knowledge that those companies have of the customer’s habits, likes, dislikes and needs.

Aug
12
2015

I’ve worked at Guidewire, a servant of the Property/Casualty insurance industry, for more than nine years. I feel privileged to know people who have worked in, and in support of, the industry for thirty years or more. Based on what I have seen and learned, I feel confident in this observation: P/C insurance has changed more in the last few years than in the previous few decades, and the pace of change will continue to quicken in the years ahead.

Aug
06
2015

In my previous post, I discussed how analytics can help identify insurance fraud, but how can this be applied in the real world? There has emerged a relatively new technology specifically made to analyze and store relationships or graphs with blazing speed and flexibility. A graph is any type of networked data.

Aug
04
2015

Insurance is a big industry. In the U.S. alone, 7,000 companies collect over $1 trillion of premium a year, resulting in an extremely attractive market for fraud. The FBI and NICB (National Insurance Crime Bureau) estimates that roughly 10 percent of all non-health insurance claims totaling $40 billion a year are very likely fraudulent.

Jul
31
2015

What drives competitive advantage? Insurers will have different answers to this question, and the argument to build your own software is often based on one of:

Jul
02
2015

In my previous post, I outlined the importance of data science in leveraging and monetizing the current proliferation of data in most digital industries. The data science group is becoming the de facto group responsible for gaining insight from a company’s data. The pressing question that most organizations without an existing data science group struggle with is how to begin building out such a team with the proper skillsets.

Jun
29
2015

As we prepare for our July 4th celebration, I recently purchased firecrackers and was reading the instructions on the back of the label;

Light, then get away.

One might consider this an example of unnecessary instructions, but that would assume that the user of the firecrackers is product domain knowledgeable before first operation. If not, then those instructions are vital for successful operation.

Jun
12
2015

At Guidewire Live, we help our customers to understand their business in context of external data and make better operational and strategic decisions.  Until recently, we assumed that our customers must also be “live” on a Guidewire core system in order to take advantage of these capabilities.  That is changing now that we have released Spotlight

Jun
10
2015

The complexity of modern property and casualty core systems can seem daunting. While the business value being delivered is quite high, it comes at the cost of inherent complexity needed in the core system as well as the integration and communications between systems.

As a result, one of the critical aspects of software evaluation has nothing to do with functional capability, but instead how the application support team can keep the system performing at a high level.

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