Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

"Raise your hand if you knew from a young age you wanted to work in insurance." Throughout my 12 years in the insurance industry and attending numerous industry events, I've heard this from presenters more times than I can count.... Read More >
ABC Insurance is a mid-sized Tier 2 insurer in the Midwest. Its primary offerings are auto and homeowners insurance. The company prides itself on its superior customer service and encourages all of its CSRs to work as efficiently as possible to assist customers. Let’s meet Daniel and Shauna, who are ABC Insurance CSRs. Daniel is a claims CSR, and Shauna is a CSR who services accounts to address billing questions and assist both agents and underwriters.... Read More >
Artificial intelligence (AI) is progressing rapidly and helping to transform the property and casualty (P&C) insurance industry. Designed to make real-time decisions that improve over time, AI leverages data from multiple sources to simulate human processes and match our capacity to learn.... Read More >
Email is a mixed blessing for commercial lines insurers: It’s a fast, convenient way to communicate with policyholders, but because of email’s freewheeling format, every message is different and standards are few.... Read More >
A smarter enterprise has become the goal for many insurers as we move into an age where applying the vast amounts of data becoming available is seen as the path to success. Getting smarter is an ever-evolving goal… a journey, not a destination. To that end, being able to get a head start and better leverage the opportunities to apply your resources can be quite valuable.... Read More >
Transforming your business can be a large, risky undertaking, and making the decision to take it on is scary. You may have heard horror stories – a burden on the business and a threat to the budget. However, there have been advancements and lessons learned over the past few years. Through hundreds of core transformations, we’ve learned a lot about how to lighten the burden, help protect your budget, and focus the team on differentiating value for your company.... Read More >
Factors such as gender, age, marital status, where you live, etc. can all affect your car insurance rate.  But, what if you could be priced based upon your driving behavior? Not your neighbors, but truly your own driving behavior. That is the value proposition that Root Car Insurance is bringing to market. Who?... Read More >
Insurance companies consume terabytes of information every day in the form of digital data. Valuable data is being provided by more and more sources, which quickly paint a reliable picture of a risk or a submitted claim and make it possible to filter out unwanted risks and fraudulent claims. State-of-the-art technology is required to process this influx of information and convert it into applicable knowledge and insights. ... Read More >
“By analyzing driving data like hard breaking, speed, and time during an accident, telematics can help insurers more accurately estimate damages after an accident and even reduce fraud.” - National Association of Insurance Commissioners  ... Read More >

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