Smart Approach Blog

Welcome to Guidewire’s blog for property/casualty insurance. Here we'll share our experiences and lessons learned from more than 300 implementation projects. We'll also offer our point of view on industry trends and advice to help you adapt and succeed on your journey of continuous improvement.

Apr
11
2013

In this Guidewire Smart Approach Blog post, I am going to talk about a very important person that you probably don’t think about when you are planning or executing your Guidewire implementation project. This person is what I call, “The Protagonist”. The Protagonist is a customer resource that embraces Guidewire systems and the change they will bring to your organization.

Apr
08
2013

In this installment I am taking a departure from my normal, "Keys to Success," thread and instead providing a glimpse into the concept of the Implementation Workshop which we (Guidewire) use when working with insurers looking to replace their core systems.

Apr
04
2013

I was recently working with one of the people responsible for a large Guidewire program. Their responsibility included keeping the team on track throughout an implementation project. As part of this work, we (Guidewire) made several recommendations that are intended to maintain momentum and lead to a healthy project assessment.

Apr
03
2013

Big data is like toilet paper. One-ply, two-ply, single roll, double roll, ultra roll – lots of choices and no humanly comprehensible way to make an honest comparison. Every package says it’s the biggest and the softest. So much confusion for such a mundane task. It’s a microcosm of our problem with big data, isn’t it? Every day, for even the smallest decisions, we’re overwhelmed with data.

Apr
02
2013

Core beliefs are very helpful– to help teams execute, to stay consistent through good times and stressful times, to provide a code of conduct. We at Guidewire have core beliefs both at a company and team level. For example, our professional services team has developed core beliefs based on our experiences from more than 200 implementations that help us to provide a consistently high level of service to our customers.

Mar
29
2013

Fraud….  For anyone in insurance, the word causes furrowed eyebrows and grim looks. It’s out there and we know it. It costs the global insurance industry tens of billions of dollars annually and has been around since the advent of insurance. Still, much of the work on ‘prevention’ has only occurred post-claim, mitigating the damage done and creating punitive precedents to discourage would-be fraudsters. Is it time for that to change? I think so.

Mar
27
2013

The world of insurance has been changing at an ever-increasing pace.  Gone are the days when carriers could establish a product mix, develop technical solutions and ride the wave for decades.  Now, insurance carriers need to continually reinvent and transform themselves to create, maintain or

Mar
22
2013

Vegas-style WWE wrestling as is now seen on TV. These were old fellas, who probably worked the mines when they weren’t dressed in leotards rolling around an unused school gym. My favorite wrestler went by the moniker Big Daddy, a brick wall of a Yorkshire man whose real name was Shirley Crabtree.

Mar
22
2013

Many of the best engineering problems form at the crossroads of competing interests: material strength versus weight for rocket parts, displacement versus efficiency for engines, or energy density versus longevity (or perhaps flammability) for batteries.

Mar
14
2013

Alternatively, you could go with a recruiting pitch of: Join our team - it’s like working in The Matrix!

Mar
13
2013

As in “I love loss development triangles!” (Wait, what were you thinking?) I love them so much I made a couple hundred thousand of them*.

Mar
01
2013

In the business world there is a common refrain, “the customer is king”. The point is that no matter what business you are in, whether you’re selling insurance policies or insurance software, customer satisfaction is paramount. From Guidewire’s founding until today, this principle has driven and continues to drive everything we do: build quality products, sell them with integrity, and help customers go live and transform their businesses.

Feb
26
2013

Competitive market pressures, ever-changing technologies, cost constraints and increased focus on customers’ needs are just a few drivers that compel companies to undertake significant transformational initiatives.

Feb
25
2013

Too often looking at poorly designed BI or analytics tools is like a punch in the gut: welcome to work – you’re going to be miserable. 

Feb
15
2013

“She is frequently kind
And she's suddenly cruel
She can do as she pleases
She's nobody's fool
But she can't be convicted
She's earned her degree…”

-          Billy Joel, American singer/songwriter

Feb
05
2013

On July 10, 2008, the Apple App Store opened with about 500 apps: over 40 billion app downloads later, from 500 million accounts, with a choice of more than 775,000 apps, you could logically draw the conclusion that making apps must be rather easy. Truthfully, the technical process is not exactly rocket science, but that, I think, misses the point.

Jan
18
2013

Here at Guidewire Live, we like to emphasize how easy we make it for customers to join: You install a simple extract program, and we take care of the rest. And when you log in to our apps, we want you to see meaning, not “big data”.

Jan
09
2013

You may wonder how Guidewire Live got its name. I’m not a parent and therefore have never been burdened with placing the name on a child who’ll have to live with it for life. Sure, I’ve named hamsters as a kid. I named my dogs Roxy and Mervin, even called a beat up pick-up truck Denise, but none of them (nor anyone else) particularly cared what they were called, so selecting their names didn’t present much pressure.

Dec
14
2012

When I think of new, modern policy systems, or even modern systems in general, I think of an environment where much of the recurring tasks are increasingly automated - from validation to basic responses. Inevitably, this leads to an image of a whirring box where information goes in and decisions come out. Efficient and consistent, but 'faceless'.

Dec
07
2012

Insurance carriers are obsessed with models. Catastrophe models, predictive models, statistical models – they are all the rage. Tyra Banks would be proud. Models (of the non-runway variety) are useful tools to answer questions like “what could happen” and “what might be”.  But these models are most useful when trying to speculate on the future. We should have better ways to evaluate the present and the past. 

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