Laura Drabik

As Chief Evangelist at Guidewire Software, Laura Drabik keeps her finger on the pulse of insurance industry disruption to coach insurers on ways to innovate their business and achieve a competitive advantage.

Here’s something to really think about: customer experience is so important, a $4 billion provincial insurance agency that doesn’t have any competition, took on a digital transformation to improve it. The Workplace Safety Insurance Board (WSIB) provides insurance for workers injured on the job and in this market in Ontario, Canada, consumers cannot change insurers. ... Read More >
Executing innovation isn't easy, especially in an industry steeped in history and regulations. The property and casualty insurance industry is one of those. The obstacles and challenges are many, including working within the confines of manual activities, human-based servicing, stale product offerings, and a legacy employee mindset. Innovation is a process, one that needs a solid beginning and of course, persistence.... Read More >
Covid-19 is forcing our industry to rethink how insurers do business with their consumers. In this blog series, I will focus on insurtechs in our partner community that are enabling the “new normal” of digital and online business. ... Read More >
Covid-19 is forcing our industry to rethink how insurers do business with their customers. In this blog series, I will focus on insurtechs in our partner community that are enabling the “new normal” of digital and online business. ... Read More >
Our new Guidewire partner, Ethos brings the outside world of the claim to the adjuster and helps adjusters make better, more objective claim decisions.  ... Read More >
Shift Technology delivers an AI-native, SaaS-based fraud detection solution. The company leverages data science and insurance claims experience to proactively detect fraud on a claim, from intake through to claim payment and closure. ... Read More >
I am a Netflix junkie. I admit it. After a long day at work, I can turn on my Roku TV and stream Ozark. Or, while flying to meet with a customer, I can use my iPad to watch downloaded episodes of Longmire. And, when I squeeze in some gym time, I can click a Netflix alert recommending a show personalized to my viewing behavior. Why am I such a Netflix junkie? Because it’s convenient. It’s available and easily accessible when I, the consumer, want it.... Read More >
This weekend I was joined by Guidewire colleagues who generously donated their free time to help me kick off, mentor, and judge our annual hackathon organized by a woman student: DV Hacks II. Hackathons are a fun way of linking code to viable and real-life outcomes, and they also give students a chance to compete for prizes and recognition. ... Read More >
Insurers offer consumers different options for obtaining an estimate on their damaged property. In the past, options have included drive-in and body shop inspections for vehicles and field appraisals for non-drivable vehicles and property. A trend that is gaining traction in our industry is visual-based estimating. This blog miniseries will focus on different solution provider approaches to empowering field adjusters and consumers with smart devices to estimate damaged property.... Read More >
Scott Belsky, the former chief product officer at Adobe, once said about innovation: “It's not about ideas. It's about making ideas happen.”... Read More >

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