Guidewire PartnerConnect

Success: It Takes a Community

Guidewire PartnerConnect™ is a network of select partner companies that provide consulting services and solutions to enhance, extend, and complement the capabilities of Guidewire products. Our worldwide partner community helps contribute to the success of our mutual customers in the property and casualty insurance industry by delivering Guidewire software implementations, value-add solution and technology offerings, and guidance on insurance industry best practices.

For most categories, PartnerConnect includes three relationship tiers: Select, Advantage, and Premier/Global Premier. The tiers are designed to recognize partners based on achievements and contributions such as insurance industry expertise, the number of Guidewire certified employees, the number of integration accelerators, and (as of 2019) the achievement of specializations for Consulting partners.

Consulting

Guidewire PartnerConnect Consulting partners provide consulting services such as business transformation and strategy, implementation, and related solution and delivery services. To date, Guidewire Consulting practices worldwide include approximately 8,000 consultants who have been trained on, or are experienced with, Guidewire products.

Solution

Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our solution partners help drive business value by developing and delivering additional integrations, extensions, and other complementary solutions for Guidewire products. 

Affiliations

Guidewire has relationships with various industry associations that benefit our customers.

Infrastructure

Infrastructure partners offer software and hardware technology infrastructure to our mutual customers.

PartnerConnect | Consulting

Guidewire PartnerConnect™ Consulting partners provide consulting services such as business transformation and strategy, implementation, and related solution and delivery services. To date, Guidewire Consulting practices worldwide include approximately 8,000 consultants who have been trained on, or are experienced with, Guidewire products.

The PartnerConnect Consulting program offers three tiers (Select, Advantage, and Global Premier) that reward and recognize partners for attaining sales goals, participating in active implementations, developing go-to-market skills by region, and achieving specializations.

Specializations are regionally based and require partners to demonstrate skills, knowledge, and competency in a particular Guidewire product or solution area. The achievement of specializations enables customers and Guidewire to have more clarity and insight into which partners have proven capabilities in a region. In addition, partners with specializations can better promote their capabilities across Guidewire products and solutions.

The following specializations demonstrate specific product capabilities and expertise:

  • Guidewire InsuranceSuite specialization partners can implement the essential core systems that support the P&C insurance lifecycle including underwriting, policy, billing, and claims management. This is a central source for all critical customer and financial data, rate and product definitions, workflows, and business rules across all lines of business.
  • Guidewire PolicyCenter specialization partners can implement an underwriting, policy, and product management system that supports underwriters as they serve agents and policyholders.
  • Guidewire ClaimCenter specialization partners can implement an end-to-end claims management solution, including loss-report intake, adjudication processes, and operational reporting.
  • Guidewire BillingCenter specialization partners can implement a user-friendly billing and cash management system designed to drive efficiencies and deliver excellent across the entire P&C organization.
  • Guidewire InsuranceSuite Integration specialization partners can integrate a Guidewire product with external applications by using fundamental technologies such as plugins, messaging, and web services.
  • Guidewire Digital specialization partners can deliver compelling user journeys across marketing, sales, service, and claims and can deploy Guidewire Digital™ applications with Guidewire InsurancePlatform™ to drive customer centricity, business agility, and profitability.
  • Guidewire DataHub specialization partners can source, unify, standardize, and store data from internal systems as well as external sources.
  • Guidewire DataHub+ specialization partners can support both Guidewire DataHub™ and an insurance-specific Business Intelligence (BI) warehouse like Guidewire InfoCenter™ that provides consumable information for business intelligence, analysis, and enhanced decision-making.
  • Guidewire Cloud specialization partners can deliver Guidewire Cloud™ deployments.
  • Premier Go-to-Market (GTM) – North America specialization and Premier Go-to-Market (GTM) –EMEA specialization partners can support the expansion of Guidewire software technology into new relationships with insurers in a specific region. These partners also continue to drive adoption of Guidewire technology through successful project implementations, and they make the necessary investment in Guidewire training and certification to provide quality consulting services.
    Note:The Premier Go-to-Market (GTM) – North America specialization replaces the Regional Premier Americas specialization that was launched in 2018.
  • Digital UX complementary specialization partners have demonstrated interoperability or integration with Guidewire products in the area of User Experience (UX). Partners must apply for this specialization.
  • Premier Services Engagement specialization partners have developed a broad range of capabilities that enhance Guidewire delivery services. They have also demonstrated their ability to use a proven, flexible engagement model for effectively partnering with Guidewire customers and cooperating at a strategic scale with Guidewire Professional Services in Guidewire-led service engagements with the required competencies.

Our Consulting partners can be identified by region (North America, EMEA, APAC, LATAM), by tier (Select, Advantage, Global Premier), and by specializations (later in 2019).

Filter Partners

Region:
Tier:
Specialization:

Capgemini

  • InsuranceSuite - Americas

Capgemini, one of the world's foremost providers of Consulting, Technology and Outsourcing services, enables its clients to transform and perform through technologies. Capgemini provides its clients with insights and capabilities that boost their freedom to achieve superior results through a unique way of working, called the "Collaborative Business Experience". The Group relies on its global delivery model called Rightshore®, which aims to get the right balance of the best talent from multiple locations, working as one team to create and deliver the optimum solution for clients. Present in more than 30 countries, Capgemini reported 2010 global revenues of US 12.6 billion and employs over 108,000 people worldwide.

With more than 600 Guidewire experienced resources and 30 project engagements, Capgemini has a large global Guidewire practice to support implementations, upgrades, and hosting. Capgemini was the first Guidewire partner to perform a production upgrade, lead a Guidewire PolicyCenter implementation, and sign a multi-year Application Management Services agreement. Capgemini's Guidewire practice provides a consistent global methodology for Guidewire clients from their offshore delivery centers located in North America, Europe and India. Capgemini's mature global delivery model provides a flexible, consistent, cost efficient methodology with the potential to reduce the overall cost of implementation and ongoing support of the Guidewire platform. www.capgemini.com

Cognizant

  • InsuranceSuite - Americas

Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. We work with leading insurers and have 100+ delivery centers across North America, Europe, and APAC. Cognizant significantly expanded its capabilities in APAC with the acquisition of Adaptra in 2017.

Our end-to-end approach to Guidewire implementation services transforms business and IT ecosystems and modernizes and integrates legacy platforms—introducing new capabilities such as digital, cloud, and infrastructure services. Cognizant’s comprehensive partnership with Guidewire enables us to lead a client’s digital transformative journey on the Guidewire platform. We do this by leveraging deep delivery experience, a robust set of accelerators, and the latest technologies to drive customer engagement, predictable outcomes, and business value realization.

Creating agility across the enterprise enables insurers to respond faster to market disruptions, improve speed-to-market, and reduce operational costs. To learn more about our Guidewire services, visit https://www.cognizant.com/guidewire-implementation-services.

EY

  • InsuranceSuite - EMEA

EY is a global leader in assurance, tax, transaction and advisory services. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.   We develop outstanding leaders who team to deliver on our promises to all of our stakeholders.  In so doing, we play a critical role in building a better working world for our people, for our clients and for our communities.  

As a leading provider of claims, billing, policy administration and enterprise incentive management transformation and implementation services to insurers worldwide, we bring to market end-to-end transformational solutions to address our clients' core insurance operations needs. By leveraging Guidewire-specific project accelerators and a strong onshore/offshore resource-base we deliver high value at a competitive price. We operate Insurance Centers of Excellence worldwide staffed by Guidewire trained and experienced professionals. Our proven services span the entire engagement lifecycle, from strategy through implementation and our clients benefit from our broad insurance sector experience, deep subject matter knowledge and integrated services in areas such as audit, actuarial, risk, finance improvement, operations improvement, transactions, tax, accounting and accounting implementation, financial reporting, technology, business intelligence and analytics, enabling them to enhance their business operations and position their companies to meet competitive demands. www.ey.com/us/insurance

PwC

  • InsuranceSuite - Americas

PricewaterhouseCoopers provides industry-focused assurance, tax and advisory services. More than 180,000 people in 153 countries across PwC's network share their experience to develop fresh perspectives and practical advice. PwC serves approximately 90 percent of the insurers in the Fortune 1000, and has extensive insight into client and industry issues.

PwC's Guidewire experience is based on our relationship dating back to 2003 and having worked on more than 75 Guidewire projects. When PwC acquired BearingPoint in June of 2009, they brought over their Guidewire practice, including consultants, project accelerators, and best practices from implementations. PwC continues to leverage and grow their Guidewire Center of Excellence and Lab that allows their consultants to share information, provide continuous training and improvement of PwC's Guidewire-specific templates. PwC has a rich inventory of Policy, Billing and Claims business cases, capability models, reference architectures, business and technical requirements, process flows and Guidewire-specific artifacts based upon their software system. PwC has the ability to provide ongoing application maintenance and infrastructure support for their clients as needed. PwC's experience allows them to focus on the overall business and technology transformation and accurately estimate these projects and balance project execution and change management within a client's organization to help obtain the return on investment during these complex projects. www.pwc.com

PartnerConnect | Solution

Guidewire PartnerConnect Solution partners provide software, technology, and data solutions as well as insurance support services. Our solution partners help drive business value by developing and delivering additional integrations, extensions, and complementary solutions for Guidewire products.

For more information, or to learn about the Ready for Guidewire accelerator validation program, contact the PartnerConnect Solution team.

Filter Partners

Region:
Tier:

ACI Worldwide

ACI Worldwide powers electronic payments for more than 5,100 organizations around the world, including the largest financial institutions, intermediaries, and global merchants. These institutions rely on ACI to execute $14 trillion in payments each day by using our electronic bill presentment and payment services. Our comprehensive suite of software solutions—delivered through ACI’s private cloud—provides real-time, immediate payments capabilities and enables the industry’s most complete omnichannel consumer payments experience.

ACI is excited to partner with Guidewire to provide accelerators that bring electronic payment processing to PolicyCenter, BillingCenter, and ClaimCenter. The integrated solution enables consumers to pay their premiums directly to PolicyCenter and BillingCenter using a credit card, debit card, or bank account (ACH) of choice. With the ClaimCenter integration, consumers can receive electronic claim disbursements to a debit card, ACH, or check. The system integration features tokenized financial instruments to ensure PCI compliance, ACH and Card Payment Message Destination for recurring payments, batch processing, and an API integration with ACI payment processing services. For more information, visit http://www.aciworldwide.com/solutions/up-bill-pay-solutions.

Advanced Remarketing Services

Advanced Remarketing Services (ARS) is a technology company focused on the automobile recycling sector. ARS’s primary focus is older, high-mileage, and end-of-life vehicles (ELVs). Our applications for insurance companies manage ELVs directly into the recycling stream through our network of direct buyers instead of the traditional auction.

The Advanced Remarketing Services partnership with Guidewire provides the ELV Express (ELVX) add-on, which enables P&C insurers to address long-standing challenges in the identification and segmentation of low-value and end-of-life vehicles as well as badly damaged and ELV commercial assets. With the ELVX add-on, customers can dispose of salvage units from the primary storage location directly to a purchasing network of licensed recyclers. Using the add-on reduces transportation cost, field charges, claims handling, and cycle time, and delivers higher net recoveries across the board. www.arscars.com

Arity

Arity is a mobility data company with a unique understanding of driving behavior. We use our data to develop technology that’s helping to radically change and greatly improve transportation. Our solutions help companies successfully manage their business through the changes happening in transportation, while preparing them for the future. www.arity.com

Betterview

Betterview exists to make every building and property thoroughly understood by using machine learning to analyze drone, aerial, and satellite imagery along with other property data like historical weather. Betterview’s machine-learning platform has been used by more than 90 insurers and can detect up to 87 issue types, such as hail damage, missing shingles, water ponding, vegetation overhang, swimming pools, and much more. Property underwriters, loss-control specialists, risk engineers, and inspectors use Betterview on the front end to identify and mitigate risk during policy inception and renewal. Claims adjusters and TPAs use Betterview on the back end to document and adjust claims.

Guidewire customers can request and view Betterview data directly in PolicyCenter. This integration is in line with Betterview's goal of providing valuable information to our customers conveniently within their existing workflow. Our joint customers can seamlessly access information about a property’s risk factors, condition, changes over time, and more within their Guidewire applications. They can also order drone-based property inspections when they need additional comprehensive imagery and information. To learn more about Betterview, visit https://www.betterview.net.

Compex Legal

Compex is a leading provider of record retrieval services for both claims and law firms across the United States. With nearly 50 years of experience in the industry and 36 offices nationwide, Compex obtains records in all 50 states and in countries such as Canada, Mexico, and the United Kingdom. Our seamless Guidewire integration provides insurers with the ability to order any type of records needed on a claim. Our solution improves efficiency, decreases cycle time, and reduces costs. The Compex platform provides instant access to order information, automated status, prefilled claims information on order forms, integrated delivery of records, and access to time-saving tools for faster claims resolution.

In addition to providing records, Compex can provide summarized medical records in chronological order. Our Guidewire add-on also enables insurers to send films to our partner Authentic 4D for review. Compex is proud and excited to partner with Guidewire to drive efficiency and effectiveness for the nation’s top insurance companies. For more information, visit https://www.cpxlegal.com/.

Comsearch

Comsearch has led the industry for 35 years in providing a comprehensive portfolio of services to insurance companies, enabling them to better manage auto and property claims. We apply proven, market-tested experience and expertise to claims that are assigned to us. We have built a customer base of insurance companies throughout the United States, partnering with a majority of the top 20 P&C insurers. Our customers know what we stand for and stand behind – an enduring commitment to integrity, focus, and customer value. Our goal has been the same from Day One: to function as an extension of our customers’ teams. We amplify this approach with a comprehensive portfolio of technology-based services.

Through the Guidewire PartnerConnect™ Solution program, Comsearch offers seamlessly integrated claim services. Our suite of Auto services includes Subrogation for Adverse Demands, Auto Repair Estimates including Specialty Vehicles, a Photo Estimate and valuation inspection tool for Total Losses, and a Mobile web photo App for repairable vehicles which includes customer service. Our Property suite includes Fixed Property repair audits, Water Mitigation demand reviews, and Residential and Commercial property estimate audits. Visit www.com-search.com to learn how our suite of services can improve your cycle time, reduce expenses, and provide your customers with a better claim experience

Donan Engineering

Donan is a nationally recognized leader in forensic engineering, fire investigation, and component testing services. Our company serves a diverse client base, including (but not limited to) private homeowners, commercial businesses, government entities, and property and casualty insurers. Our licensed professionals are among the best in the business, seeking indisputable conclusions based on scientific evidence. www.donan.com

Ethos Risk Services

Ethos Risk Services, a global private investigations company, has partnered with the insurance industry since 2006 to eradicate fraud. As an embodiment of our mission statement, Ethos continually invests in systems, technology, and our employees to quickly adapt and innovate within the ever-evolving landscape of claims and insurance technology. Our data integrity, unparalleled security protocols, and advanced performance analytics provide our clients with the most thorough, timely, and cost-effective investigations in the industry.

As a true investigative partner, Ethos is committed to providing clients with industry-leading turnaround times, exceptional customer service, and competitive pricing. To advance that commitment, we’ve partnered with Guidewire to provide the fastest and safest way to submit orders, track progress, and transfer highly sensitive claim data and PII. Our integration with Guidewire InsurancePlatform™ will enable our mutual clients to adapt and succeed in a time of accelerating change. For details, visit http://ethosrisk.com/.

eviid

eviid’s transformative evidential video-reporting tool enables claims professionals and individuals on and off site to capture, validate, share, and access video and other media quickly and easily. Our patented, proven technology turns video and photos captured on smart devices into reliable, verifiable evidence. Underpinning every part of our business is absolute data security. Some of the biggest names in insurance trust us to handle more than 110,000 videos and images every month.

Seamless integration of eviid with Guidewire InsuranceSuite™ video-enables insurance workflows for ClaimCenter users. eviid's enterprise-wide capabilities open up the use of video across the entire claim lifecycle™—from FNOL to resolution. It is the only secure video technology that offers an enterprise-wide video hub. With the eviid integration, InsuranceSuite users can securely and compliantly share and manage video and images for claims internally and across the supply chain. eviid is the only tamper-evident video platform that validates media and tracks subsequent changes. This gives insurers confidence that video and photos offer a full and accurate view of a claim. eviid’s live calling facility enables investigators to conduct interviews as part of the claims process via desktop or mobile video calls in a certifiable and secure process. For details, visit http://www.eviid.com.

Fenris Digital

Fenris focuses on streamlining insurance application processing. By re-purposing big data in use by other industries, and combining it with emerging data from new public and private sources, Fenris can instantly score leads and triage submissions on many dimensions, including contactability, lifetime value, propensity to buy, presence of fraud, personal financial responsibility, and cross-sell upsale opportunities. With access to Fenris’ API or via your own online portal, you’ll see how applying quantified insights earlier than ever before will improve processing and prioritization of insurance applications.

In-house, Fenris has records on 250 million individuals and 130 million households, as well as access to 30 million small businesses. To provide the most comprehensive source of external data for insurance intermediaries, Fenris leverages dozens of third-party property, environment, vehicle, financial, legal, and social data sources that are applicable to small business, home, renters, auto, and life insurance applications to produce its scores. www.fenrisd.com

Hearsay Systems

Hearsay Systems is reinventing the client experience in insurance with compliant digital communications and workflow solutions. More than 150,000 advisors and agents at the world’s largest financial services and insurance companies leverage Hearsay to engage customers and build stronger relationships that grow their business. The Hearsay Cloud provides agents with real-time, personalized client experiences across the right channel—social, email, texting, and mobile—at the right moment. Built for the enterprise, Hearsay Systems connects data and every client interaction to corporate CRM systems and digital marketing programs—all on a secure, compliant, enterprise-ready platform.

Hearsay’s industry-specific Action Flows automate and guide client engagement to drive business-critical outcomes, focusing on cross-sell, retention, and opportunities to win new business. Action Flows provide one-click actionable suggestions for targeted engagement, which can be triggered from CRM and core systems with pre-built integrations available today for Guidewire InsuranceSuite™. For details, visit https://hearsaysystems.com/.

ISB Global Services

ISB Global Services

ISB Global Services is Canada’s largest supplier of source documents and retrieval services for the P&C claims and underwriting industry. ISB specializes in providing a single source for the information and documentation required during the underwriting and claim handling processes. We are recognized for having extensive in-house experience and expertise in claim handling practices, claim workflow processes, and claim information. ISB is a privately held Canadian company.

The ISB solution helps brokers, underwriters, and adjusters understand the circumstances of a claim, giving them the information they need to a make a better decision. The ISB accelerator for Guidewire ClaimCenter enables users to request a report via API calls. Although the request system is automated, actual report creation is not. These reports are returned by ISB directly to ClaimCenter. Learn more at https://isbglobalservices.com/

Kube Partners

Kube Partners Italy is an international consultancy and software application company with a focus on the insurance and banking industries, offering fraud and claims management solutions, dynamic pricing modelling, business intelligence services, and operational support.

Kube Partners is proud to partner with Guidewire and to introduce Detector, a web-based end-to-end solution that provides 360° detection on claims, underwriting, and internal fraud. With Detector, Guidewire customers can experience easy deployment and fast integration with Guidewire ClaimCenter™, minimizing the impact on IT department time and effort. Developed together with expert claims handlers, Detector System can single out more fraudulent claims and behavior than any regular investigation process, spotting hidden connections among fraudsters, reducing false positives, and greatly increasing the efficiency of an insurer’s antifraud activities. All of this results in an uplift in the profitability and quality of the company’s portfolio. Visit us on https://www.detector-claims.com/ and discover more.

Livegenic

Livegenic has been at the forefront of insurance video collaboration since its founding in 2014. With an award-winning mobile and browser-based ecosystem, Livegenic has enabled insurance organizations on six continents to optimize their existing workflows, reduce costs, shorten cycle time, and improve customer satisfaction. The Livegenic suite incorporates a variety of downloadable apps and download-free browser solutions, each specifically designed to support individual workflows from policyholder self-service to professional on-site loss inspection. Customers use these solutions to process claims across dozens of insurance verticals, from Underwriting and Risk Management to Personal Lines—as well as everything in between.

As a Guidewire PartnerConnect™ Solution partner, Livegenic directly integrates its mobile and web platform with Guidewire ClaimCenter™ via the Livegenic Add-on for Claims Collaboration. This enables a seamless exchange of information between ClaimCenter and the Livegenic Platform and provides complete access to all Livegenic mobile solutions. For more information, visit https://www.livegenic.com.

Loveland Innovations

Loveland Innovations develops large-scale data capture and AI-powered data analytics solutions. The company leverages drones and smart devices, computer vision, and machine learning to provide tailored property inspection and analysis solutions to the insurance, construction, and solar industries through the IMGING inspection platform. IMGING helps insurers re-architect the claims process. It provides safer, more thorough ways for insurers to collect, organize, and analyze property information using drones and other smart devices. After a field inspection, users can adjust claims virtually in a collaborative workspace using geo-tagged imagery, fully measurable 3D models, and AI-powered damage detection.

Drone Assist is a new way for insurers to outsource claim inspections and reallocate adjuster labor. Unlike ladder assist, Drone Assist inspectors use IMGING to gather thorough, consistent property data. Just days after ordering a Drone Assist, adjusters gain access to imagery, models, and measurements along with powerful artificial intelligence so that they can virtually adjust claims from anywhere. With the IMGINGintegration with Guidewire ClaimCenter, you can avoid double data entry to further streamline your claims management process. https://www.lovelandinnovations.com

MirrorMe

MirrorMe is transforming the insurance claims process with mobile claim reporting that improves productivity and delivers better decision support at every stage of the claim lifecycle. Insurance teams get the best data at each touchpoint while providing customers with a collaborative experience that builds trust. Serving insurers across North America and Europe, MirrorMe enables fast processing times combined with clear communications to drive customer advocacy and retention.

We are delighted to partner with Guidewire as part of our continued commitment to improving every step of the customer experience. Our Web Vision™ add-on enables desk adjusters to interact with customers through instant, app-free photo claim reporting and live video sharing, while providing transparency through automated notifications. This empowers adjusters to get the right data and evidence from customers and service providers, resulting in efficiently informed decisions and quickly settled claims. To learn more, visit www.mirror.me.

Omadi

Omadi is a towing and automotive services platform comprising three products: Dispatch, Driver, and Partner. Together, these products drive Omadi ’s mission to increase trust and enhance the relationship between industry partners and service providers. In addition, the Omadi Network leverages a nationwide network of towing and automotive service providers to match you with the best service providers for your towing, roadside, and service needs.

The Omadi add-on for Guidewire ClaimCenter enables insurers to electronically transmit towing jobs to the Omadi Network and receive timely updates through ClaimCenter. Updates can include job status, notes, photos, timestamps, and invoice information. The experience for policyholders is improved by increasing the speed of communication, decreasing service time, and providing greater visibility throughout the process.

OneSpan

OneSpan

OneSpan enables financial institutions and other organizations to succeed by making bold advances in their digital transformations. We do this by establishing trust in people’s identities, the devices they use, and the transactions that shape their lives. We believe that this is the foundation of enhanced business enablement and growth. More than 10,000 customers, including over half of the top 100 global banks, rely on OneSpan solutions to protect their most important relationships and business processes. From digital on-boarding to fraud mitigation to workflow management, OneSpan’s unified, open platform reduces costs, accelerates customer acquisition, and increases customer satisfaction.

The “OneSpan Sign for Guidewire” accelerator offers e-signatures with Guidewire ClaimCenter and Guidewire PolicyCenter to help make the complex business of P&C insurance simpler and smarter—increasing efficiency, improving underwriting, and sharpening insurers’ competitive edge. Automated workflow rules ensure that the process is 100% digital and accurate, reducing NIGO errors and increasing productivity. Document packages are sent by agents for e-signing directly from ClaimCenter and PolicyCenter and then automatically returned to the Guidewire applications for electronic storage for completely digital, straight-through processing without any manual processing. In addition, OneSpan offers insurers the most comprehensive and secure transactions and electronic evidence in the industry. www.OneSpan.com

Ontellus

Ontellus is a full-service procurer of medical records, wage and employment records, diagnostic imaging files, pharma data, social security records, billing records, and other claims-related data services. As one of the largest records retrieval and claims data services providers in the United States, Ontellus supports all states for all lines of business, including bodily injury, medical malpractice, worker’s compensation, and construction defects. With a significant capability in the California workers’ compensation specialization, Ontellus handles both authorization and subpoena-based retrievals. It provides analytics for claims to help review case records in a logical timeline that dynamically adapts as more records are retrieved. Adjusters can share important, sensitive HIPAA data digitally in the cloud with their legal counsel to support litigated claims.

Insurance claims adjusters and regional CLCs using Guidewire ClaimCenter™ order their claims records from outside the application (typically in an external portal). This often involves logging in and rekeying the claims case data stored in ClaimCenter. Moreover, the external portals are used to check the status of retrieved records and to view those records. The result is that costly workflow processes can jump around. The AddOntellus Add-on for Records Retrieval is integrated directly with ClaimCenter to provide tremendous value for claims departments by creating a streamlined process that provides time savings, single sign-on functionality, and a reduction in errors. www.ontellus.com

Social Discovery

Founded in 2013, Social Discovery Corp is a leading provider of social media background reports to the workers’ compensation industry. We deliver curated and customized reporting to meet customers’ needs regardless of line of business. Because social media reporting and analysis are dynamic and fluid, Social Discovery stays on top of trends and adapts to rapid changes in social media to deliver quality results to our customers, saving them time and money while providing best-in-class social media intelligence. Our approach leverages software with human moderation on every referral, which helps customers mitigate risk factors and combat fraud. There are no shortcuts.

Social Discovery partners with Guidewire to order social media reports without ever having to leave Guidewire ClaimCenter™. All necessary information contained and required in the claim file can auto-populate, additional instructions can be done on screen, and a referral can be submitted much more quickly to enhance user experiences and reduce time. Our reports flow right back into the individual claim file for easy reference. For users of ClaimCenter, this process saves time and administrative burden to submit and retrieve curated social media file requests for claims review. With top insurance companies in the U.S. as our customers, we are committed to delivering the highest quality results in social media reporting at scale to adjusters and SIU professionals. For more information, visit www.socialdiscoverycorp.com.

Truepic

Truepic is a leading photo verification platform. We help insurers establish trust with their customers, streamline interactions, weed out fraud, and reduce costs. Truepic Vision empowers insurers with Virtual Inspection technology that is completely modernized and redefined.

Our Guidewire ClaimCenter add-on enables users to request a trusted, verified Virtual Inspection with Truepic Vision and receive results directly back in ClaimCenter immediately upon completion—often within minutes. You can send a request for photos to your claimant or agent and receive certified photos. The entire customer experience is white-labelled and requires no logins or additional authentication. Using proprietary technology and image forensics, Truepic Vision provides insurers with Virtual Inspection technology that has the same level of trust and authenticity as in-person inspection, but at a fraction of the cost. Photos received are used to assess claims, estimate damage, speed up and reduce claim costs, and improve trust between insurer and customer. For more information, visit www.truepic.com/insurance.

VUE Software

VUE Software is a single scalable platform built from the ground up for insurers, MGAs, FMOs, IMOs, and insurance distributors that have outgrown their current tools and require greater automation for producer administration and sales processes. Founded by CSSI more than two decades ago, VUE Software offers configurable solutions to meet the unique needs of the Life and Annuity, Health, and Property and Casualty markets. The company leads the distribution-modernization movement and gives insurance organizations a solid path to revenue growth and competitive advantage, supporting multiple product types, distribution channels, and hierarchy types. VUE has more than 400 team members focused exclusively on insurance distribution technology and innovation.

VUE Software is the most flexible, scalable, and configurable solution available that seamlessly integrates electronic onboarding, recruiting, compensation management, compliance, producer self-service portals, and integrated analytical tools into a single platform. For more information, visit www.vuesoftware.com.

WeGoLook

WeGoLook is an on-demand global workforce of over 45,000 “Lookers” that specializes in capturing data and performing custom tasks in the field. Fully vetted and equipped with proprietary technology, Lookers are able to capture real-time photos, video, and measurements to support insurers anytime/anywhere.  

The WeGoLook accelerator gives clients the ability to engage WeGoLook’s network directly from Guidewire ClaimCenter™. By dispatching a Looker, claims handlers can obtain claims data and photos in as little as 24 hours for a flat fee. Actionable field data is delivered back into ClaimCenter and can be used to perform damage and liability triage or desk-estimation, thereby reducing resourcing costs and turnaround times for claims settlement.

Zipwhip

Zipwhip empowers more than 10,000 businesses to communicate with their customers in the most effective way possible—text messaging. As the original pioneer of texting for business, Zipwhip has been enabling insurance companies to text using their existing landline phone numbers for more than four years. Zipwhip’s direct network connectivity with wireless operators, its intuitive cloud-based software platform, and an enterprise-grade API mean that businesses can use any computer or mobile device to securely and reliably reach their customers every time.

Zipwhip’s Ready for Guidewire accelerator automatically syncs contact details between platforms and archives conversations (SMS and MMS) into ClaimCenter, ensuring that the conversation history is part of the claim record. Zipwhip for Guidewire is a productivity enhancer by reducing time of first contact, open claims, and increasing customer satisfaction. This simple technology accelerates the claims process for both the insurer and the customer by enabling an easy exchange of information via text. www.zipwhip.com

PartnerConnect | Affiliation

Guidewire has relationships with various industry associations that benefit our customers.

ACORD

ACORD (Association for Cooperative Operations Research and Development) is a global, nonprofit organization serving the insurance industry. ACORD facilitates the development of open consensus data standards and standard forms, and works with its members and partner organizations to drive implementation of those standards. www.acord.org

CSIO

CSIO (Centre for Study of Insurance Operations) is Canada’s technology association of P&C insurers, software providers, and more than 36,000 brokers. CSIO improves the consumer’s ease of doing business within the broker channel by overseeing the development, implementation, and maintenance of technology standards and solutions such as eDocs, My Proof of Insurance eDelivery, and eSignatures. In addition, CSIO operates CSIOnet, an industry-owned platform for the efficient exchange of policy information between partners. To learn more, visit www.csio.com.

DARVA

DARVA gathers together the various stakeholders of the French market for car, home and health insurance. DARVA offers services and innovative fully secure solutions to simplify communications between information systems of insurers and their partners: brokers, independent experts, repair shops, etc. DARVA and Guidewire have partnered to create the necessary interfaces for an optimal, integrated claims management process. www.darva.com

IASA

The Insurance Accounting & Systems Association, Incorporated (IASA) is a non-profit, education association that strives to enhance the knowledge of insurance professionals, and participants from similar organizations closely allied with the insurance industry by facilitating the exchange of ideas and information. www.iasa.org

ISO

ISO is a leading source of information about property/casualty insurance risk. For a broad spectrum of commercial and personal lines of insurance, ISO provides statistical, actuarial, underwriting, and claims information; policy language; information about specific locations; fraud-identification tools; and technical services. In the United States and around the world, ISO helps customers protect people, property, and financial assets. ISO is a member of the Verisk Analytics Family of Companies. www.iso.com

PartnerConnect | Infrastructure

Infrastructure partners offer software and hardware technology infrastructure to our mutual customers.

Amazon Web Services

Guidewire is a member of APN, the Amazon Web Services partner network. Guidewire works with AWS to host and integrate Guidewire solutions on the AWS platform.  aws.amazon.com/

IBM

Guidewire is an optimized member of the IBM PartnerWorld Insurance Industry Network. Guidewire solutions support a wide range of IBM hardware and software platforms including System p and System x server families, the AIX operating system, Cognos Business Intelligence tools for reporting and WebSphere Application Server. www.ibm.com

Guidewire has now enabled its ClaimCenter solution on the IBM PureApplication System. Optimization on IBM PureSystems empowers our joint customers to realize improved time to value with faster deployment, consolidated servers and application workloads achieve efficiencies in resource usage, improved performance, and reduced system management complexity.

Microsoft

Guidewire works with Microsoft to ensure that Guidewire's products are optimized with Microsoft solutions including SQL Server and geocoding offerings. www.microsoft.com

Oracle

Guidewire is a member of OPN, Oracle's partner network. Guidewire works with Oracle to ensure that Guidewire's products are optimized with Oracle's solutions including Java, WebLogic Server, and Oracle Database offerings. www.oracle.com