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Automobile Club of Southern California Selects Guidewire

Automobile Club of Southern California Selects Guidewire

Largest member of the AAA federation of clubs selects Guidewire ClaimCenter to transform claims process and enable enhanced member service
SAN MATEO Calif., November 14, 2007

The Automobile Club of Southern California (Auto Club), the largest AAA affiliate in the nation and Guidewire Software®, a leading global provider of solutions to property and casualty insurers, today announced that the Auto Club has selected Guidewire ClaimCenter. ClaimCenter will consolidate and ultimately replace the company’s existing legacy claims systems, performing end-to-end claims handling functionality for all Auto Club lines of business.

The Auto Club, together with its affiliated motor clubs in other states, provides club services in fourteen states from Hawaii to Maine; has over ten million members and nine thousand employees. Real-time data sharing across the organization is one of the key challenges in providing outstanding member service. The Auto Club recognized that in order to maintain and build on its high service standards it needed to modernize and consolidate its claims systems. The Auto Club selected Guidewire’s intuitive, web-based claims solution to help with this business transformation.

“We didn’t want system or technology limitations to hinder our business growth or service capabilities” said Michael Kerrigan, Vice President and CIO, Automobile Club of Southern California. “Guidewire is customer-success focused and has the industry expertise, products, and most importantly, the track record to deliver what they promise.”

ClaimCenter provides the modern technology foundation needed to retool claims processes and deliver enhanced member services. Guidewire ClaimCenter will enable the Auto Club to:

  • Reduce manually-intensive adjuster tasks freeing them to better serve members;

  • Share information across its organization by moving to electronic claim files;

  • Improve claims practices with automatic assignment and rule-driven handling;

  • Enhance management reporting capabilities with expanded data collection;

  • Reduce loss costs by identifying cost reduction opportunities and recoveries; and

  • Reduce IT maintenance costs and efforts by moving to a single modern platform for all lines of business.

“That ClaimCenter is web-based and very user-friendly was a key factor in our selection,” said Cortland Ray, Vice President Insurance Claims, Automobile Club of Southern California. “We are excited about the functionality and performance enhancements we will be able to achieve with ClaimCenter.”

Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, ClaimCenter uses a modern technology architecture, including a 100% Web client and Web services interface that enable lower total cost of ownership in any environment.

“Guidewire helps carriers transform their businesses,” said John Raguin, chief executive officer, Guidewire Software. “We’re excited to work with the Automobile Club of Southern California. They will benefit from our expertise and dedication in delivering a well engineered, modern technology solution that is industry proven around the globe.”

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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