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The PMA Insurance Group Selects Guidewire

The PMA Insurance Group Selects Guidewire

Multi-line insurer to rely on Guidewire ClaimCenter for next-generation claims handling and customer service enhancements
SAN MATEO Calif., July 9, 2008

Guidewire Software®, a leading global provider of technology solutions to property and casualty insurers, today announced that The PMA Insurance Group has selected Guidewire ClaimCenter® as the technology platform for its end-to-end claims handling needs. PMA will deploy ClaimCenter for all its lines of business (workers’ compensation, commercial automobile, commercial multi-peril, general liability, and umbrella insurance), resulting in the ultimate retirement of its current system.

“Providing high quality claims service is central to our business. PMA companies will leverage the functionality of Guidewire ClaimCenter to provide the highest level of policyholder service,” said Kurt Schuhl, senior vice president, chief claims officer, The PMA Insurance Group. “ClaimCenter has been designed to work with the adjuster – not against them. We find it to be a very intuitive, user-friendly application with comprehensive functionality to empower our claims team to work more efficiently and free them to focus on the job of adjudicating claims.”

“ClaimCenter is a very well designed system. Its use of business rules provides a flexible and cost effective solution to meet the needs of our business and servicing our customers,” says Jim Klotz, senior vice president and chief information officer, The PMA Insurance Group. “We selected Guidewire based on the strength of their solutions, their reputation of implementation successes, and their knowledgeable team.”

“PMA has a strong reputation in customer service,” said John Raguin, chief executive officer, Guidewire Software. “We are pleased that they selected Guidewire to help them to raise the bar on customer service and we look forward to helping the PMA team achieve their goals.”

Guidewire ClaimCenter is a leading end-to-end claims system for property and casualty insurance. ClaimCenter’s flexible business rules enable claims organisations to optimise and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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