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Mercury Insurance Group Selects Guidewire for Policy Administration, Billing and Claims Management

Mercury Insurance Group Selects Guidewire for Policy Administration, Billing and Claims Management

Mercury to build on reputation for delivering market-leading products and high levels of service with Guidewire InsuranceSuite™
LOS ANGELES and SAN MATEO Calif., September 2, 2009

Mercury Insurance Group (NYSE: MCY), a multi-line insurance organization, and Guidewire Software®, a leading provider of flexible core systems to property/casualty insurers, today announced that Mercury Insurance Group has selected the Guidewire InsuranceSuite as its new policy administration, billing and claims platform for its homeowners business. Guidewire Insurance Suite applications (PolicyCenter, BillingCenter and ClaimCenter) will be deployed simultaneously to enable the carrier to expand its business and enhance customer experience.

“Mercury’s goal is to provide great service and market-leading solutions for our agents and customers. We believe it is essential that we make strategic investments in well-architected platforms that are robust, nimble and flexible,” said Allan Lubitz, Senior Vice President & Chief Information Officer, Mercury Insurance Group. “We selected Guidewire for their reliable track record and integrated core P&C platform that will give us the ability to innovate and allow us to quickly adapt to our customers’ changing needs.”

The Guidewire InsuranceSuite will enable Mercury to provide an enhanced level of agent and customer service in addition to providing the company with several other business benefits, including:

  • Improving the speed at which the company is able to expand its product portfolio and regional focus;

  • Increasing efficiency and effectiveness across all aspects of the insurance lifecycle, including account and policy management, underwriting, billing and claims handling operations; and

  • Leveraging IT skills across a common technology platform, enabling a quicker response to the needs of the business while also reducing maintenance costs.

“Mercury Insurance has a long-standing reputation for delivering high-quality service and for providing insurance products that meet the needs of the market,” said John Raguin, Chief Executive Officer, Guidewire Software. “Mercury, already a market leader, is intent on further improving in these areas and we are very honored that they have selected us to be their partner.”

The Guidewire InsuranceSuite provides the flexible, core systems essential for the mission-critical operations of property/casualty carriers competing in today’s market: underwriting, policy administration, billing and claims. The suite was designed using a modular approach, enabling carriers to select individual applications or a pre-integrated set, driven by their requirements and priorities. The suite provides the flexibility insurers need to deliver insurance the way they want to by rapidly delivering better products and service to their policyholders and agents, while improving underwriting discipline and lowering operational costs. Insurers’ personnel (including underwriters, customer service representatives, adjusters, supervisors, and executives) gain intuitive, productive role-specific user interfaces. Insurer IT organizations gain flexibility in addressing evolving business requirements through consistent tools for configuring and enhancing operational data stores, user interfaces, workflows and business logic across their underwriting, policy administration, billing and claims systems.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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