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Insurance Corporation of British Columbia Selects Guidewire Software for Claims Management

Insurance Corporation of British Columbia Selects Guidewire Software for Claims Management

Guidewire ClaimCenter® to provide BC auto insurer with state-of-the-art claims platform to transform customer service and streamline claims handling capabilities
SAN MATEO Calif., January 11, 2011

Guidewire Software, a leading provider of flexible core systems to property/casualty insurers, today announced that the Insurance Corporation of British Columbia (ICBC), a provincial Crown corporation and sole provider of universal compulsory auto insurance in BC, has selected Guidewire ClaimCenter as its new end-to-end claims management system. ClaimCenter will help ICBC manage approximately 700,000 claims annually through its 24x7 Claims Contact Centre, its province-wide network of 38 claims centres, and through its various service providers across the province.

ICBC is committed to providing its customers with streamlined service through multiple touchpoints. Guidewire ClaimCenter will allow ICBC to increase the quality of communication with its customers, capture higher quality claim information reducing the need for multiple conversations, and to increase the transparency in the claim handling process.

“Guidewire and its ClaimCenter solution were selected following a thorough evaluation process,” said Craig Horton, senior vice president, Claims at ICBC. “We are excited that staff will have a state-of-the-art claims management system; one that will empower them, eliminate many manual processes, leaving them more time to focus on serving our customers.”

With ClaimCenter, ICBC gains:

  • An intuitive, easy-to-use claims management system that works in support of its staff;

  • Ability to quickly respond to changing customer and business partner needs and interact with customers any way its customers choose;

  • Electronic claim files will provide a consolidated view of the customer’s claim and better collaboration opportunities amongst all involved parties; and

  • Streamlined claims handling capabilities for improved decision quality, consistency, and processing efficiencies.

“Like ICBC, Guidewire is very committed to its customers,” said Marcus Ryu, chief executive officer, Guidewire Software. “We thank ICBC for placing their trust in us and look forward to seeing them join the ranks of successful Guidewire customers.”

Guidewire ClaimCenter® is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s property/casualty insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of the Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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