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Intact Financial Corporation Selects Guidewire Solution for Claims Management

Intact Financial Corporation Selects Guidewire Solution for Claims Management

Guidewire ClaimCenter® reinforces Intact’s customer-driven focus
TORONTO Canada and SAN MATEO Calif., June 27, 2012

Intact Financial Corporation (TSX:IFC), Canada’s largest provider of home, auto and business insurance, and Guidewire Software, Inc. (NYSE: GWRE), a provider of core system software to property/casualty (P/C) insurers, announced today that Intact has selected Guidewire ClaimCenter® as its new claims management system. Intact Financial Corporation will implement ClaimCenter to help manage all of its commercial and personal lines’ claims.

Intact had the opportunity to evaluate ClaimCenter firsthand as a result of its recent acquisition of AXA Canada, which has been using the software for the last five years.

“As we were looking for a scalable platform that could be deployed across all our business units and lines of insurance, we came to the conclusion that Guidewire ClaimCenter was the best solution. It will allow us to reinforce our customer-driven focus and to better deliver on our promise to offer an outstanding claims experience to our customers. Furthermore, Guidewire’s solution will provide us the ability to better manage the complexity and the scale associated with an expanding claims organization that helps more than half a million customers get back on track, annually,” said Mathieu Lamy, Senior Vice President, Claims of Intact Financial Corporation.

Guidewire ClaimCenter will allow Intact to:

  • Utilize a common claims platform and consistent workflow to consolidate and standardize its claims handling systems and processes;

  • Increase productivity and lower claims cycle times;

  • Easily make upgrades to keep pace with changing business and market needs due to the system’s flexibility; and

  • Reduce system maintenance costs.

“We are honored that Intact has selected Guidewire as its claims transformation vendor,” said Marcus Ryu, Chief Executive Officer, Guidewire Software. “We appreciate Intact’s dedication to offering an outstanding experience to its customers and look forward to working with them to better manage the expanding scale of their operations.”

Guidewire ClaimCenter is a leading end-to-end claims management system, built from the ground up to meet the specific needs of today’s P&C insurers. ClaimCenter’s flexible business rules enable claims organizations to define, enforce, and continually refine their preferred claim handling practices in order to optimize and monitor their claim processes. ClaimCenter is in use by insurers of all sizes across all P&C product lines to improve speed and accuracy, reduce loss adjustment expense, and enable proactive management of claims. ClaimCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to an insurer’s legacy systems or third party applications.

About Intact Financial Corporation

Intact Financial is the largest provider of property and casualty insurance in Canada. Intact offers home, auto and business insurance through Intact Insurance, belairdirect, Grey Power and BrokerLink. For more information, please visit

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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