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Mutual of Enumclaw Selects Guidewire Solution for Billing

Mutual of Enumclaw Selects Guidewire Solution for Billing

Guidewire BillingCenter® to support mutual insurer with its customer experience enhancement effort
ENUMCLAW Wash. and FOSTER CITY Calif., September 24, 2013

Mutual of Enumclaw, a mutual insurance company offering products for individuals, families, farms, and businesses, and Guidewire Software, Inc. (NYSE: GWRE), a provider of software products to Property/Casualty insurers, today announced that Mutual of Enumclaw has selected Guidewire BillingCenter® to manage its billing operations including agency and direct bill. BillingCenter will be deployed to all of its lines of business.

The key business driver that prompted Mutual of Enumclaw to select BillingCenter was the ability of the system to help the company enhance the quality of its customers’ experience. Mutual of Enumclaw also sought a system that is easy to maintain and make changes to in order to respond to business needs.

“We are looking forward to the business benefits that BillingCenter will bring due to its ease of use, including a better customer experience for both our independent agents and policyholders,” said David Wilson, chief information officer, Mutual of Enumclaw.

“From an IT point of view, Guidewire represents a strong cultural fit because like us, the Guidewire team works in an agile way. We also saw, from the selection process, that Guidewire would be responsive and dynamic with us,” added Wilson. “The fact that Guidewire’s data model is transparent and easy to understand appealed to us as well.”

BillingCenter will enable Mutual of Enumclaw to:

  • Deliver on their key strategic imperative to improve customer service;

  • Readily make system changes to meet changing business and technical requirements;

  • Enhance its operational efficiency by eliminating many manual processes, enabling staff to focus on serving customers;

  • Lower IT costs by consolidating and standardizing billing handling systems and processes on a common platform; and

  • Streamline the training of staff as a result of BillingCenter’s intuitive interface.

“We welcome Mutual of Enumclaw to the Guidewire family as a BillingCenter customer,” said Ken Branson, director, Product Strategy and Guidewire Software co-founder. “We admire Mutual of Enumclaw’s commitment to delivering high levels of service to its customers and look forward to helping them reach their customer service goals.”

Guidewire BillingCenter is a comprehensive billing and receivables management system built on the core design principles of automation, control and flexibility. BillingCenter allows you to deliver insurance your way by making it easier to automate the billing lifecycle; design flexible billing, payment and delinquency plans; manage agent commissions; and enable rapid integration with external payment systems. BillingCenter is available as a standalone system or as part of Guidewire InsuranceSuite™, and can be integrated to a general (property and casualty) insurer’s legacy systems or third-party applications.

About Guidewire Software

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. ​We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 400 insurers, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record, with 1,000+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit and follow us on Twitter: @Guidewire_PandC.

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