GW-Customer-Logos 3x 0018 LV Nobackground(2)

LV= General Insurance

Transforming the business and simplifying core transactional processes

  • 40% improvement in fraud detection savings, reduction in staff training time from weeks to days, higher customer satisfaction scores

  • Provided enhanced customer service, increased efficiency and productivity, and reduced operational cost

We are really pleased to have successfully transformed our business using Guidewire.

Gavin Drescher

IT Delivery Director

How LV= General Insurance engages, innovates, and grows efficiently

LV= General Insurance (LV= GI) is a leading general insurer in the UK, employing more than 6,000 people and serving more than 5.7 million customers with a range of insurance, investment, and retirement products. The company takes its mission “to look after what people love” seriously and prides itself on going above and beyond to help its customers.

The company successfully deployed Guidewire ClaimCenter in 2011 as its new claims handling platform for its Home and Motor Insurance lines of business. The goal was to improve the speed and accuracy of claims settlement and enable proactive management of claims, including better fraud detection and reduction in claims leakage.

About LV= General Insurance

Headquarters: Bournemouth, Dorset, UK
Operations: UK
Business Lines: Personal

Guidewire products that make it happen

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.


Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

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