Saga Services Limited

Saga Services Ltd.

Securing the digital channel market

Business Outcomes

  • Transformed its business operations, enabled innovation, and enhanced customer service

  • Enabled agents to complete quotes quickly with minimal training

There was a real desire to change the way we work, to add a new string to our bow in terms of change delivery.

Matt Gurney

Program Director
Saga Services

How Saga Services Ltd. engages, innovates, and grows efficiently

Saga is a well-known, recognized company in the UK that provides products and services for customers over the age of 50. The Saga brand is also known for its high level of customer service and its high-quality, award-winning products and services, including cruises and holidays, insurance, personal finance, and publishing. Saga Services Ltd., the insurance division of Saga, provides a wide range of products, from home to travel to auto, for this same demographic. These unique insurance offerings are tied to an innate knowledge of the market—a market with high expectations for on-demand service that is changing rapidly thanks to technology.

About Saga Services Ltd.

Headquarters: Folkestone, England
Operations: UK
Business Lines: Personal

Guidewire products that make it happen

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

Billing Center

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.


Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

Want to learn more?

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