New Mexico Mutual Group

Product: BillingCenter, ClaimCenter, PolicyCenter, InsuranceSuite
Line of Business: Workers' Comp
Region: Americas

New Mexico Mutual was created to stabilize the workers’ compensation market by offering New Mexico employers affordable and competitive workers’ compensation coverage.  Since its founding in 1991, New Mexico Mutual has become the largest provider of workers’ compensation insurance in the state, insuring close to 30 percent of the insured company market in New Mexico. Insuring all types of business, with special attention to small and medium sized businesses, New Mexico Mutual enjoys a strong and loyal partnership with over 300 agents across the state and strives to provide access to quality, cost-effective workers’ compensation insurance and services for its customers.

After a thorough evaluation of available claims systems, New Mexico Mutual selected Guidewire ClaimCenter for its comprehensive functionality, best-in-class technology, and proven track record in insurance carrier environments. In January 2006, New Mexico Mutual fully deployed ClaimCenter as its new claims system. ClaimCenter supports the insurer's entire claims organization and all phases of the claim process.

Following its successful ClaimCenter deployment, New Mexico Mutual deployed Guidewire BillingCenter as its new billing system, replacing its legacy billing system. BillingCenter provides New Mexico Mutual with real-time billing and payment data at the individual policy level in addition to the account level, making it easy for the company’s billing representatives to get accurate and fast detail to better serve their customers.

With BillingCenter, New Mexico Mutual can automate its billing lifecycle while incorporating desired best business practices; readily implement system changes in-house without vendor involvement; access payment information in real-time for enhanced customer service; better manage agent commissions; and proactively manage its collection agency interactions.

Guidewire BillingCenter has all of the features we were looking for in a billing system and more. We live in the system and are enjoying the enhancements it brings to our daily lives and the service level improvements we are able to share with our agents and policyholders. Guidewire BillingCenter is a well thought out product. We are excited about the business and service-level improvements BillingCenter will help us make and how easily and accurately we will be able to share information across our company, with our policyholders, and with our agents. BillingCenter will also grow with us, helping us meet future strategic and compliance objectives.
Lynn Krueger, Billing and Collection Manager, New Mexico Mutual Group
Guidewire’s technology platform is well designed and architected. We first encountered the flexibility of Guidewire products with our ClaimCenter implementation. BillingCenter is equally as configurable enabling us to tailor the system to meet our needs.” "We were looking for a billing system built with modern technology that could easily 'talk' with our other systems. From our past experience with Guidewire products, we knew that BillingCenter could be tailored to our needs and integrated into our system environment.
Tim Thackaberry, Information Technology Director, New Mexico Mutual Group
The ten-month Guidewire ClaimCenter implementation project was extremely well run, on-budget, and in-production two months ahead of schedule. The improved efficiencies we've gained with ClaimCenter enable us to manage claims faster and more efficiently than ever before.
Cecil Rudd, Director of Claims, New Mexico Mutual Group
ClaimCenter has received universal acceptance by our adjusters. Our employees were involved in the project each step of the way; they were our testers, and provided invaluable input as we configured ClaimCenter to our needs.
Mike Zambrano, Corporate Communications, (and former claims adjuster), New Mexico Mutual Group

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