Business Benefits

• Expanded product offerings from 1 to 8 brands, across 3 product lines providing 50+ products

• Transformed 13- manual-step business intake process to 100% automated 

• Plan to double business without growing the sales team

The Story

Aioi Nissay Dowa Management New Zealand (Aioi NZ) — a member of Japan-based MS&AD Insurance Group Holdings Inc. that partners with companies like Toyota to help drivers obtain coverage — offers a variety of products and services designed to enable safety and peace of mind for its customers, no matter what happens.

“We create value for our customers by offering products and services that either reduce risk or completely remove the risk from ever occurring,” says Simone Labady, CEO. “And if a risk actually does occur, we help them in terms of their financial and economic burden.”

As a forward-looking insurance company, Aioi NZ recognized a need to evolve its business to keep up with market trends and expand product lines. But the company was running on a legacy system that lacked flexibility.

To boost security, flexibility, and business process optimization, Aioi NZ replaced its outdated legacy system with Guidewire InsuranceSuite on Guidewire Cloud for its domestic motor, commercial motor, and payment protection lines of business.

Aioi NZ enlisted New Zealand–based Tenzing, a Guidewire PartnerConnect Consulting partner, and together, the team accomplished the project ahead of schedule and on budget.

Aioi NZ has already started to realize the benefits of InsuranceSuite on Guidewire Cloud, starting with the internal response. “Everything from managing claims to adding new policies is easier and much more logical — everything is streamlined,” says Aaron Martin, IT Manager.

Adrian Thompson, Operations Manager, also recognizes the improved experiences for policyholders. “When a customer has an actual claim, we want to deliver the best possible experience we can,” he says. “InsuranceSuite on Guidewire Cloud enables us to be quick, efficient, and responsive, and to give the best customer service we can. Instead of focusing on manual processing tasks, we can focus more on proactive, strategic customer management.

“We’re already seeing that the automation for new business intake has been cut from 13 manual steps to get active and live in our system down to zero,” Thompson continues. “We’re doing no steps, which means I can take in about double the business without growing my policy team at all.”

The insurer also experienced the speed and agility that Guidewire Cloud Platform provides. Mid-implementation of the Banff release of InsuranceSuite, Aioi NZ was able to update to the Cortina release in just five days.

“The platform Guidewire built unlocks potential for us in the future” concludes Labady. We know that they’re going to stay ahead of the curve in terms of changing demands, particularly from customers.”

About Aioi New Zealand

Headquarters: Auckland, New Zealand
Operations: New Zealand
Business Lines: Commercial and Personal