P&V Group

P&V Group

Integrated IT platform for end-to-end transformation

Business Outcomes

  • Improved cross-functional understanding of claims development across the organization

  • Enhanced functional processes in-house and faster, more responsive interaction with agents and brokers—and ultimately with customers

We expect that extending this software package will support a deep transformation of our end-to-end non-life operations and a rejuvenated customer experience.

Isabelle Coune

Head of Non-Life
Member of
the Executive Committee
P&V Group

How P&V Group engages, innovates, and grows efficiently

Like most insurers, the rationale for core systems improvements is usually tied to a combination of cost efficiencies and meeting the demands of customers. Such is the case for P&V Group, a cooperative insurance group in Belgium. The organization, which provides insurance solutions to individuals, businesses, and institutions through its various distribution channels and brands, is embarking on an end-to-end transformation of its current IT capabilities.

P&V Group began its journey by updating its claims operations platform to enable it to increase customer satisfaction, improve its business processes, and provide a flexible and upgradeable technology foundation.

About P&V Group

Headquarters: Brussels
Operations: Belgium
Business Lines: Personal, Commercial

Guidewire products that make it happen

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter
PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image
ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center
BillingCenter

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.

Analytics

Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

Related stories

FRIDAY

FRIDAY

In just 60 days to production, Guidewire InsuranceSuite enabled FRIDAY to fill a gap in the market.

Read more
GW-Customer-Logos 3x 0054 Beazley-Third-Party-Logo

Beazley

Guidewire helped Beazley shorten claims lifecycles, increase claims processing productivity, and enhance risk modeling.

Read more
Saga Services Limited Customer Logo

Saga Services Ltd.

Saga Services transformed its business operations, enabled innovation, and enhanced customer service with Guidewire.

Read more
Sompo International Customer Logo

Sompo International

Through Guidewire, Sompo increased policy administration process efficiencies and more readily scaled to incorporate additional products.

Read more