FCCI Insurance Group

Product: ClaimCenter, Guidewire Live Analytics
Line of Business: Commercial, Workers' Comp
Region: Americas

FCCI Insurance Group (FCCI) began operations in Sarasota, Florida in 1959 as a workers' compensation self-insurance fund. Today, FCCI is a leading commercial property and casualty provider throughout the Southeast and Midwestern states, writing more than $450 million in premium in multiple lines of business. Headquartered in Sarasota, FL, FCCI has regional offices in Carmel, IN and Duluth, GA, Gulf Coast operations in Jackson, MS, and a branch office in Lake Mary, FL. FCCI is rated A- (Excellent) by A.M. Best and operates in 14 states.

FCCI sought a single, modern claims system to replace its three legacy systems and gain the functionality and flexibility to support end-to-end claims processing for all lines of business. The project involved 12 key integration points between Guidewire ClaimCenter™ and internal FCCI processes and systems, including policy administration, document management, check printing, and the data warehouse, as well as between FCCI and external business partners such as ISO and select preferred vendors.

ClaimCenter’s convenient desktop diary system recommends, monitors – and escalates as necessary - adjusting tasks and timeframes.  Further improvements and cost savings are achieved through the fully integrated ISO ClaimSearch function which provides a streamlined method to request and receive ISO reports. Should a claim progress to litigation, ClaimCenter’s litigation management capabilities provide a powerful one-stop resource to track and handle all litigation-related matters – including specific litigation calendar capabilities. 

Consolidating the FCCI operation to a single claim handling system enables improved claim adjusting efficiency, consistency, accuracy, and speed – resulting in benefits to FCCI’s adjusters, independent agents and policyholders. ClaimCenter also enables FCCI to gain real-time visibility into its day-to-day claims inventory and status; respond to regulatory and business change in less time; reduce adjuster training times from several weeks (for multiple systems) to two or three days for ClaimCenter; and streamline maintenance costs through system consolidation.

FCCI values the reputation we’ve earned for fast and fair claim settlement. Deploying ClaimCenter makes us even more efficient, translating to even better service for our customers.
Garth Crow, Vice President, Claims, FCCI Insurance Group
In addition to their ClaimCenter solution, Guidewire brought very knowledgeable and professional resources to our project. With Guidewire's assistance, FCCI was able to own this project. We gained the expertise to configure, maintain and further integrate our new system. Thanks to Guidewire, FCCI is self-sufficient now and can make adjustments as our business needs evolve. After performing a thorough search for just the right system, we were impressed to discover that Guidewire ClaimCenter provides functional depth and breadth across all lines of business. As a modern web-based system, ClaimCenter will provide our in-house and remotely-based adjusters with a powerful application to consistently and efficiently process claims, and it will also give us the flexibility to adapt to business changes without incurring huge costs.
Brenda Davis, Chief Information Officer, FCCI Insurance Group

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