CAA Insurance Co.
Canadian Automobile Association Insurance Company
A foundation for continuous improvement
Increased auto insurance policy sales by approximately 30%
A 50% reduction in overall sales and services processing time, and a 30% increase in straight-through processing for underwriting
We believe that having all three systems from the same vendor in an integrated suite is just an overall phenomenal benefit for us.
How CAA Insurance Co. engages, innovates, and grows efficiently
CAA Insurance Co. is a provider of auto and property insurance to clients in Ontario and the Maritimes. CAA Insurance is part of the Canadian Automobile Association South Central Ontario (CAA SCO), the largest CAA club in Canada, offering its more than 1.8 million members roadside assistance, travel, and insurance.
Since its foundation in 1974, CAA Insurance has successfully maintained a culture of innovation and continuous improvement tied to meeting the ever-changing needs of its customers. For example, in 2012 CAA Insurance’s business transformation project saw the replacement of its legacy systems, which included more than nine system integrations and the creation of a complete data warehouse solution in less than 14 months, for all lines of business, with Guidewire InsuranceSuite.
About CAA Insurance Co.
Business Lines: Personal
Guidewire products that make it happen
Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.
Deliver the insurance products that your policyholders need where and when they want them.
Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.
Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.
Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources.
Want to learn more?
Insurance Corporation of British Columbia
Insurance Corporation of British Columbia increased customer satisfaction by 80% using Guidewire Digital applications.
The Co-Operators Group, Ltd.
The Co-Operators Group delivered greater customer value by embedding Guidewire predictive insights into its claims system.
Amica Mutual Insurance Company
Amica Mutual Insurance used Guidewire to reduce training times for customer support representatives by 50%.
In 10 months, MACIF implemented cloud-based core systems to increase operational efficiencies for commercial motor business.