Amica Mutual Insurance Company

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Amica Mutual Insurance Company

Maintaining customer experience excellence

Business Outcomes

  • 50% reduction in CSR training times

  • Delivered personalized experiences, quickly and seamlessly

Understanding your customers and anticipating their needs and helping them with what you think their next product or service might be is key strategically, not just to deliver that 360° view of the customer but also to give us the capability to personalize our delivery of our services as well as grow the business from a leading opportunity management perspective.

Peter Moreau

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How Amica Mutual Insurance Company engages, innovates, and grows efficiently

Amica Mutual Insurance Company is the oldest mutual insurer of autos in the US and a direct writer of Personal lines insurance. Founded in 1907, the company employs more than 3,000 people in 39 offices across the US.

About Amica Mutual Insurance Company

Headquarters: Lincoln, Rhode Island
Operations: US
Business Lines: Personal

Guidewire products that make it happen

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.


Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

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Guidewire for Salesforce

Enable a unified and holistic customer view with the industry-leading P&C platform and the #1 global CRM solution.

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