Amica Mutual Insurance Company

Amica Mutual Insurance Company Customer Logo

Amica Mutual Insurance Company

Maintaining customer experience excellence

Business Outcomes

  • 50% reduction in CSR training times

  • Delivered personalized experiences, quickly and seamlessly

Understanding your customers and anticipating their needs and helping them with what you think their next product or service might be is key strategically, not just to deliver that 360° view of the customer but also to give us the capability to personalize our delivery of our services as well as grow the business from a leading opportunity management perspective.

Peter Moreau

SVP, CIO
Amica
Guidewire for Salesforce Quote Image

How Amica Mutual Insurance Company engages, innovates, and grows efficiently

Amica Mutual Insurance Company is the oldest mutual insurer of autos in the US and a direct writer of Personal lines insurance. Founded in 1907, the company employs more than 3,000 people in 39 offices across the US.

About Amica Mutual Insurance Company

Headquarters: Lincoln, Rhode Island
Operations: US
Business Lines: Personal

Guidewire products that make it happen

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)
InsuranceSuite

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter
PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image
ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center
BillingCenter

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.

analytics-icon-150w
Analytics

Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

Guidewire for Salesforce - Introduction Image
Guidewire for Salesforce

Enable a unified and holistic customer view with the industry-leading P&C platform and the #1 global CRM solution.

Want to learn more?

Related stories

The Co-operators Group Ltd. Customer Logo

The Co-Operators Group, Ltd.

The Co-Operators Group delivered greater customer value by embedding Guidewire predictive insights into its claims system.

Read more
Encova Insurance Customer Logo

Encova

Using Guidewire, Encova Insurance reduced quote and bind time from 25–45 days to seconds.

Read more
GW-Customer-Logos 3x 0040 GrinnellMutual-Master-2C

Grinnell Mutual

Doing straight-through processing with Guidewire, Grinnell Mutual made a 3x improvement in quote to issue.

Read more
GW-Customer-Logos 3x 0003 westernnational logo

Western National

Using ClaimCenter, Western National reduced cycle time between FNOL and payment, and improved agent and customer service.

Read more