Insurance Corporation of British Columbia

Insurance Corporation of British Columbia

Digital platform supports policy and claims excellence

One of the key benefits we saw in Guidewire was that we could pull a lot of the work—those processes that we find already in ClaimCenter—seamlessly through to the Guidewire Digital applications.

Gary Eastwood

Chief Information and Technology Officer
Insurance Corporation of British Columbia
  • 80% increase in customer satisfaction scores

  • 19% of FNOL now goes through online channel—beating expectations

How Insurance Corporation of British Columbia engages, innovates, and grows efficiently

As the sole provider of basic auto insurance to the residents of British Columbia, Canada, Insurance Corporation of British Columbia (ICBC) serves 3.3 million customers. The organization licenses and insures drivers and vehicles across the province through its service centers, as well as a network of more than 900 independent brokers and government agent offices.

Not surprisingly, ICBC also processes more than 900,000 claims per year, with claims volume increasing significantly during the snowy winter months. In the past, the seasonal increase in call volume created efficiency and operational challenges that had a negative impact on the quality of customer experiences. This made ICBS’s mission--to deliver the best insurance coverage at the lowest possible cost—more critical, especially against the backdrop of ever-changing customer requirements.

About Insurance Corporation of British Columbia

Headquarters: Vancouver, British Columbia, Canada
Operations: British Columbia, Canada
Business Lines: Personal, Commercial

Guidewire products that make it happen

PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

PolicyCenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

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