Guidewire ClaimCenter

The claims management system the P&C industry trusts most, built with intelligence that scales alongside every adjuster. ClaimCenter resolves claims faster, reduces decision variance, and exceeds customer expectations, with insurance-grade AI that embeds knowledge and real-time guidance directly into the claims lifecycle.
illustration - ClaimCenter claims efficiency

Claims Management Software for the Insurance Claims Lifecycle

From claim intake to closure, ClaimCenter provides industry-leading functional depth that enables you to govern the entire claims lifecycle.

Claim Intake

Use wizard-based dynamic, response-driven questions to enable fast digital claims intake, integrated with policy search and retrieval.

Rules-Based Assignment

Allocate claims to one or more claims professionals with rules-based segmentation and assignments.

Effective Evaluation

Make smart, data-driven decisions throughout the claims lifecycle and leverage best practices in workplans.

Reserve and Pay

Use robust financial management, granular reserves, advanced payment capabilities, and subrogation tracking.

Powerful Negotiation

Equip claims teams with powerful tools to litigate claims issues and track details easily.

Claim Closure

Dynamic business rules ensure all appropriate steps are taken before claim closure.

Overcome Challenges and Close Claims Faster with Insurance-Grade AI

Innovate at the speed of the market. Scale your success with analytics, benchmarking, automation, and apps.

screenshot - ClaimCenter summary screen
Scale Expertise

ProNavigator eliminates the gap between your best claims handler and your newest one by embedding real-time, insurance-grade intelligence directly inside ClaimCenter so that expertise isn't a function of tenure. It’s a function of the system.

Why Choose ClaimCenter Claims Management Software?

  • Improve Efficiency

    Streamline the entire claims management process with automation that reduces manual tasks and speeds up workflows, freeing your team to focus on what matters most.
  • Reduce Operational Costs

    By optimizing the claims management process, you can cut claim processing costs through faster cycle times, fewer errors, and more efficient use of resources.
  • Enhance Customer Satisfaction

    Deliver quicker resolutions and proactive communication through a claims management system that keeps policyholders informed every step of the way.
  • Increase Accuracy

    Centralized data and automation within your claims management software reduce the risk of errors and support more confident, data-driven decisions.
  • Claims Expertise Meets AI Excellence

    Transform your institutional knowledge into expert-led guidance, accessible to all of your claims handlers and embedded within your existing claims management system. Make the most of your AI investment through the system your teams already use, without installing new tools, addressing training gaps, or taking on technical debt.

Guidewire Is a Connected Experience

Everything you need to thrive in a changing insurance landscape. From curated applications to trusted partners, training, and industry collaboration, Guidewire connects it all in one place.
Application Marketplace
Extend your system’s functionality and accelerate innovation through the Guidewire Marketplace. This curated storefront offers a vast array of pre-built, validated Insurtech solutions and complementary applications, allowing insurers to rapidly deploy new capabilities and enhance their offerings without custom development overhead.

Proven Experience. Earned Trust.

  • logo - Zurich
  • logo - AXA
  • logo - Allianz
  • See What Our Customers Say

    Amerisure Mutual Insurance

    Amerisure - Laurie Pierman - Vice President of Claim Operations
    We chose ClaimCenter because of the robust functionality that it offered. We chose Guidewire because of the company’s vision and commitment to the industry, commitment to evolve, and commitment to make the product meet the needs of its insurer base.

    Laurie Pierman

    Vice President of Claim Operations

    Our Impact at a Glance

    270+

    customers in more than 30 countries. ClaimCenter equips you with the resources to meet the ever-evolving demands of your business, your customers, and the P&C insurance industry at scale.

    35%

    or more of Guidewire's product revenue is invested in R&D — and our 700+ R&D team is the largest in the industry. We’re constantly evolving our platform to meet your needs.

    10,000+

    professionals and more than 800 consultants from our Consulting partners provide scale and choice, supporting P&C insurance companies and their customers.

    Learn More About ClaimCenter

    Request a call, schedule a demo, or ask a question.
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    Your Claims Organization Has a New Competitive Advantage

    It's called ProNavigator, and it lives inside ClaimCenter. While others are still evaluating AI, your adjusters could be acting on it: real-time expert guidance, automated workflows, and institutional knowledge surfaced at exactly the right moment. This is what it looks like when AI stops being a promise and starts being a performance driver.

    Industry Recognition

      Frequently Asked Questions

    What is Claims Management Software?
    What is ClaimCenter, and how does it help insurers manage claims more effectively?
    Who uses Claims Management Software like ClaimCenter?
    Is ClaimCenter easy to use?
    Can ClaimCenter scale with our business as we grow?
    What specific capabilities does ClaimCenter offer?
    Can the system be customized to match our specific workflows?
    How does ClaimCenter support financial performance?
    What kind of support does Guidewire provide during and after implementation?
    What are the advantages of running ClaimCenter on Guidewire Cloud?
    How does Insurance AI work within ClaimCenter?
    Is our data safe when we use Insurance AI in ClaimCenter?
    How quickly can we expect value from Insurance AI in ClaimCenter?

    More Resources