Run AI on Guidewire
The platform P&C insurers use to build,
deploy, and govern AI.
The AI-Ready Insurance Platform
AI is automating routine work in quoting, underwriting, claims, and service. First movers will operate at lower combined ratios, and the advantage compounds. Doing this requires a platform designed for agentic automation. Insurers running Guidewire core applications already have one.
Three layers make AI on Guidewire work in production: agentic and predictive AI, built on insurance-specific context, running on an open trusted core.
Build Your Own AI Agents, or Use Ours
Guidewire supports both. Build and run your own AI agents on the platform, with the infrastructure, integration, and governance already in place. Or use the agents Guidewire provides, prebuilt for underwriting, claims, and customer service workflows. You choose the models, the agents, and how much autonomy each one has.
AI in the Insurance Workflow,
Working Alongside Your Teams
Underwriters assess risk with AI grounded in your data and your market. Adjusters process claims with AI that reads coverage, summarizes files, and recommends next steps. Customer service reps answer policy questions in seconds with answers drawn from your policies. Developers build and ship on Guidewire with AI assistants that already understand the platform.
An AI assistant inside your Guidewire applications
ProNavigator answers questions, recommends next steps, and completes routine actions — like updating a claim record or drafting a customer reply — inside the Guidewire applications your underwriters, adjusters, and service reps already use. Answers come from your policies, your guidelines, and your data, not the open web. No screen-switching, no copy-paste from a separate chatbot.
Predictive insight from $326B+ in industry data
Industry Intel is a pool of insurance data drawn from insurers representing more than $326B in direct written premium. Paired with Guidewire Predict, it produces predictive scores inside the Guidewire applications your underwriters and pricing teams already use — so the score reaches the decision, not a separate dashboard.
Guidewire-aware AI inside your existing developer tools
Connect your AI coding tool and IDE to Guidewire through Model Context Protocol (MCP), so the AI you already use understands the Guidewire platform — its APIs, data model, and conventions. Developer Assistants for Gosu, Integrations, and the Jutro Digital Platform reduce development effort by up to 60%.
Build, connect, and govern AI agents on Guidewire
Build, test, and deploy your own AI agents, or integrate agents from other vendors. Every agent runs in a secure, model-agnostic environment with audit tracing, evaluations, and data protection built in — so you can orchestrate and observe agentic AI on Guidewire, not in a black box.
Run AI on trusted foundation
Hundreds of insurers run their core operations on Guidewire Cloud Platform. The same platform connects to the models, agents, and tools you choose — through Cloud APIs, MCP servers, and an AI gateway — with security and data protection built in. No vendor lock-in. And because the platform is already built for P&C insurance, the AI you run on it understands the industry from day one.
Agentic and predictive AI, grounded in P&C insurance, running on the platform your business already runs on. That's what it means to run AI on Guidewire.
See How Trillium Is Putting Guidewire AI to Work
AI for the People that Run Insurance
Guidewire gives the roles that run your business AI tools built for their work: faster development for developers, faster claims handling for adjusters, sharper risk decisions for underwriters, and better policy answers for service reps.
Developers
Two ways to build with AI on Guidewire
Developer Assistants work in your AI coding tool of choice connected to Guidewire knowledge through Model Context Protocol forGosu, integrations, and Jutro. That gives the AI a working understanding of Guidewire's APIs, libraries, and conventions, so it can help with state rollouts, rule changes, integrations, and other day-to-day Guidewire work. Customers report development effort reductions of up to 60%.
Guidewire’s Agentic Framework lets developers build, test, and deploy custom AI agents on the platform, or integrate agents from other vendors. AI agents built with Guidewire run in a model-agnostic environment with audit tracing, evaluations, and data protection built in.
Underwriters
More time on decisions, less on prep
Each submission arrives in UnderwritingCenter already ingested, with the risk data summarized and an initial AI-generated risk score attached. Underwriters review the analysis, adjust where needed, and make the call. AI handles the prep; underwriters handle the decision.
Claims Adjusters
More time with claimants, less with paperwork
When an adjuster opens a claim in ClaimCenter, they already have estimated severity, flagged fraud signals, and recommended next steps available. Adjusters review the work, adjust where needed, and focus on the parts that need them — complex negotiations, difficult conversations, judgment calls. AI handles the prep; adjusters handle the claim.
Customer Service Reps
Policy answers on screen, while the call is happening
When a policyholder calls about coverage, an endorsement, or a payment, the right answer is already on the rep's screen — drawn from the policy, the regulations, and your business guidelines. ProNavigator inside PolicyCenter does the lookup, so reps don't have to transfer, hold, or search. AI surfaces the answer; the rep handles the customer.
The Platform Insurers Run On,
Ready for AI Today
Hundreds of insurers run their core operations on Guidewire. We've built the platform alongside the industry for 25 years. Today, the same platform is built to run, integrate, and govern AI — your models, your agents, your workflows.
Tell us what you're trying to build. We'll show you how to do it on Guidewire.
570+
20%
60%
*The estimated benefit is based on Guidewire’s experience and should not be a substitute for a rigorous business case. Please reach out for a more accurate assessment of the financial impact.
Let’s Show You How it Works
Let’s join you on your AI transformation and power a new era of insurance intelligence together. Complete the form below to schedule a demo, or ask us questions about our AI solutions.
More Resources
Press Release
Ethias Goes Live on Guidewire Cloud Platform, Building a Trusted Foundation for AI InnovationPress Release
Sompo Group and Guidewire Enter Long-Term Agreement to Enhance Global Operations with Guidewire Cloud PlatformBlog Post
Live from Connections: Guidewire Cloud Customers Are Set to Excel in the Intelligent Insurance Era