QBE Insurance Australia

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QBE Insurance Australia

Foundational platform for future business

Business Outcomes

  • Enabled improvements in online new business within 30 days of going live

  • 6 months after going live, increased the number of policies automatically underwritten through improved straight-through processing

We are excited about the opportunities Guidewire will give our business to provide flexible products and pricing while delivering an enhanced customer experience.

Helen Longland

Program Director
Core Insurance Program
IT Services, QBE Australia

How QBE Insurance Australia engages, innovates, and grows efficiently

QBE Insurance Australia is a division of QBE Insurance Group, one of the world’s leading insurers and reinsurers, with operations in 37 countries and a presence in all of the key global insurance markets. Headquartered in Sydney, Australia, QBE Australia has more than 30 offices nationwide and delivers one of the broadest product ranges of any insurer in Australia, high levels of service, and a degree of flexibility that its competitors find difficult to match.

The ambitious goal for QBE Australia—to become a digital distribution enterprise— focused on personalized engagement that includes seamless touch points, agile processes, and enhanced customer engagement. With the help of Guidewire PartnerConnect Premier member Ernst & Young (EY) in Australia, which facilitated the implementation, the company deployed Guidewire core processing, data and analytics, and digital engagement products to adapt its business for success in today’s rapidly changing insurance marketplace.

About QBE Insurance Australia

Headquarters: Sydney, Australia
Operations: Global
Business Lines: Personal, Commercial, Workers’ Compensation

Guidewire products that make it happen

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.


Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources.