The General

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The General

Improving the claims payment experience

  • Implemented integrated solution in 12 weeks

  • Reduced claims payment costs and cycle times

By leveraging Guidewire ClaimCenter and moving the claims payment process to One Inc., claims payment costs and cycle times have been reduced, saving time and money for the business and improving the customer experience.

Molly Cook

Director of Claims
The General
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How The General engages, innovates, and grows efficiently

The General Automobile Insurance Services, Inc. (The General) is a licensed insurance agency that is a subsidiary of PGC Holdings Corp. (PGC), an affiliate of American Family Insurance. Through its insurance company subsidiaries and their predecessors, PGC has been writing automobile insurance in many states throughout the country for more than 50 years.

About The General

Headquarters: Nashville, TN
Operations: North America
Business Lines: Personal

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ClaimCenter

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

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