NFU Mutual

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NFU Mutual

Customer-centered digital improvements

Business Outcomes

  • Enabled its network of repair vendors to be more connected to the claims process

  • Implemented a digital platform that fosters improved response to customers, agents

We see our agents as customers, and Guidewire technology will enable us to improve the consistency and efficiency of the processes they work with. Customers and agents will be able to interact in new ways, and NFU Mutual will be able to service customers like never before.

Steve Bower

Customer Services Director
NFU Mutual

How NFU Mutual engages, innovates, and grows efficiently

The National Farmers Union Mutual Insurance Society Limited (NFU Mutual) has maintained its position as the UK’s leading rural insurer by proactively responding to and seeking ongoing technology innovation. Providing general insurance, life, pensions, investments, and risk management services to Personal and Commercial lines to customers located outside of urban areas, the company, along with its agency network, began experiencing process efficiency savings, improved premium collection services, and reduced payment administration following the implementation Guidewire BillingCenter.

About NFU Mutual

Headquarters: Stratford-upon-Avon/London
Operations: UK
Business Lines: Personal, Commercial

Guidewire products that make it happen

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product insurancesuite (1)

Engage, innovate, and grow efficiently with the most advanced insurance platform in the world.

product policycenter

Deliver the insurance products that your policyholders need where and when they want them.

ClaimCenter - Introduction Image

Resolve claims faster, exceed customer expectations, and ignite innovation with the P&C industry's most trusted claims management solution.

Billing Center

Create an exceptional customer experience with a balance of prebuilt models and flexible architecture that support all the ways your policyholders pay—today, tomorrow, and into the future.


Get live insights across the insurance lifecycle with the Analytics suite of apps, which leverage curated, validated data from multiple sources. 

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