When I first met the ProNavigator team, I knew immediately that their technology and passion aligned perfectly with Guidewire’s vision for intelligent insurance. Today, I’m thrilled to share that ProNavigator will be joining Guidewire, marking another exciting step forward in helping insurers deliver knowledge at their fingertips across the full insurance lifecycle - distribution, policy, underwriting, and claims.
Why ProNavigator?
ProNavigator’s journey is one I’ve followed over the past year. They were part of the Guidewire Insurtech Vanguards program, where their knowledge management innovation quickly stood out. From those early days to winning InsurPitch Toronto, ProNavigator has embodied what it means to push the industry forward through intelligence, efficiency, and customer focus.
Their AI-powered platform transforms how insurance professionals access and manage information, surfacing the right knowledge at the right time. That’s what intelligent insurance is all about — turning knowledge into action so insurers can anticipate, decide, and deliver for their customers faster than ever before.
Today, twelve of Guidewire’s customers are using ProNavigator, and we will be bringing that power together seamlessly inside Guidewire InsuranceSuite.
Knowledge, Instantly Accessible
Imagine this: you’re in ClaimCenter or PolicyCenter, you have a coverage question, and instead of hunting through manuals or shared drives, you simply type your query and the answer appears in seconds.
That’s the ProNavigator experience, integrated within InsuranceSuite. This integration means less time searching, more time serving policyholders, and a better experience for everyone involved.
Figures 1 and 2: ProNavigator analyzes claim context to deliver smart suggestions (Figure 1) and then returns tailored guidance to the ClaimCenter user (Figure 2).
Customer Success with ProNavigator
Case in point: The Cincinnati Insurance Company modernized their claims service center with ProNavigator, cutting average call handling time within six months, accelerating knowledge updates, and gaining new visibility into knowledge gaps to drive continuous improvement.
"The platform is incredibly intuitive and built specifically for the insurance industry, allowing our team members to easily find the information they need to be successful. We are saving countless hours… ProNavigator has become an invaluable tool, driving efficiency company-wide." Bart Robinson, VP of National Insurance Operations, Western Financial Group.
A Partnership Built on Leadership and Vision
ProNavigator CEO, Joseph D’Souza, is an incredible leader whose vision for intelligent knowledge management mirrors ours at Guidewire. I’m looking forward to working closely with him and his team as we continue to empower insurers worldwide.
Together, we’re making information work for people - not the other way around.
See It in Action
Watch the Integration Video
ProNavigator AI capabilities within Guidewire InsuranceSuite give every user, from distribution to claims, the ability to find what they need when they need it, directly in the workflow.
That’s intelligent insurance in action.
Knowledge at Your Fingertips
With this acquisition, we’re continuing our mission to help insurers deliver exceptional customer experiences powered by intelligence, data, and innovation. The ProNavigator AI knowledge platform will make every interaction faster, smarter, and more human.
Welcome to the team, ProNavigator! The future of intelligent insurance keeps getting brighter.
Learn more: pronavigator.ai and Guidewire Insurtech Vanguards