GuideOne Insurance

Product: ClaimCenter, Guidewire Digital, BillingCenter, PolicyCenter, Add-on Modules, InsuranceSuite, Guidewire Live Analytics
Line of Business: Commercial, Personal, Workers' Comp
Region: Americas

Founded in 1947 and headquartered in West Des Moines, Iowa, GuideOne Insurance is one of the nation's largest church insurers, with about 43,000 church policyholders. GuideOne also insures private schools and colleges, as well as senior living communities. GuideOne is licensed to do business in all 50 states and markets its products and services through nearly 1,600 independent and career agents. The company carries an A "Excellent" rating from A.M. Best.

GuideOne has selected Guidewire BillingCenter™ to manage its billing operations across all of its Commercial P/C lines of business. The company also selected Claim Portal for Policyholders, Claim Portal for Agents, and Gateway Portal for Agents. The selection of BillingCenter follows the company’s recent deployment of Guidewire ClaimCenter™ and PolicyCenter and makes GuideOne a full Guidewire InsuranceSuite™ customer. GuideOne selected BillingCenter in an effort to enhance the experience for agents and policyholders by updating the technology platform supporting its billing operations. The full InsuranceSuite platform offers the company greater product flexibility, ease of maintenance and making modifications, as well as the ability to shift resources across the platform as needed. With the selection of Guidewire’s portal products, GuideOne can offer full self-service capability to their agents and improved customer experience for both agents and policyholders at a lower cost and faster time-to-market than custom-build alternatives. The company will be integrating BillingCenter with PolicyCenter and ClaimCenter and deploying the system to its commercial lines businesses for direct and agency billing, while the portal products will be deployed for commercial and personal lines of business.

We wanted to ensure that our employees have the best technology available to help them to do their jobs as efficiently and effectively as possible. ClaimCenter will not only support their efforts it will also enable us to offer more robust and flexible customer- and agent-facing services. The feedback we have received from our employees about ClaimCenter has been very positive. We are saving time on several fronts now. From the automated creation of correspondence and letters to the ease of reviewing and navigating files, ClaimCenter is allowing our staff to work very efficiently and effectively.
Roger Nebergall, Director, Property/Casualty Claims, GuideOne Insurance
Our positive experiences with the innovation and quality of ClaimCenter and PolicyCenter were important factors in our selection of BillingCenter. We are excited about the innovative tools we’ll be able to offer our agents and policyholders to help us meet our current and future business and IT goals.
Brian Murray, Senior Manager, Commercial Operations, GuideOne Insurance

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