Towergate Partnership (Towergate), Europe’s largest independently-owned insurance entity and Guidewire Software®, a leading global provider of technology solutions to property and casualty insurers, today announced that Towergate has selected Guidewire’s industry leading ClaimCenter system. Guidewire ClaimCenter will support the end-to-end claims handling process for virtually all of Towergate’s lines of business; implementation is commencing with Household claims.
Towergate operates 100 offices throughout the U.K. It acts as both a broker and a virtual insurer. The company currently uses multiple claims handling systems across its business. Centralized system access and management information or reporting capabilities are limited. ClaimCenter will be implemented across Towergate sites in stages, replacing the existing claims platforms, regulating and standardizing the business’ claims practices and procedures in the process.
“We selected Guidewire on the strength of its people, products, and implementation success record,” said Max Carruthers, chief operations officer, Towergate Partnership. "ClaimCenter will provide us with the modern technology infrastructure to standardize and improve our claims handling business.”
With ClaimCenter, Towergate gains a single system on which to streamline its claim adjusting processes and improve customer service. ClaimCenter will enable Towergate to:
Reduce claims leakage;
Improve claim handler efficiency;
Embed best practices for handling consistency across the business;
Gain visibility into its claims handling operations;
Form the foundation for supplier management;
Enhance management information and reporting; and
Simplify IT maintenance efforts by using one claim system across the business.
“Guidewire ClaimCenter is a robust claims handling solution that will enable us to reduce claims leakage and fraud potential, thereby reducing our overall claims costs,” Carruthers adds. “Having a system that will audit transactions, record timescales, and allow key events to be centrally managed and/or monitored will give us new visibility into our business and enable us to demonstrate compliance with current and any new regulations.”
Guidewire ClaimCenter is a leading end-to-end claims system for general insurance. ClaimCenter’s flexible business rules enable claims organizations to optimize and monitor the claim process. Claims executives can define, enforce, and continually refine their preferred claim handling practices. In addition, a modern technology architecture, providing 100% Web client, and Web services interface enable lower total cost of ownership in any environment.
“Towergate is a fast-growing, innovative company,” said Ian Tavener, vice president, International Operations, Guidewire Software. “Like Guidewire, Towergate works in close partnership with its customers and partners to exceed their expectations. Towergate prides themselves on the quality of their products and services. We see a lot of synergy between our companies and we are especially pleased to be working with Towergate on their claims transformation project.”