Best Practices

Jul
27
2017

In Part One of this blog post series, I discussed some data migration approaches for Guidewire ClaimCenter®.

Jul
26
2017

In a recent webinar (Reporting and Data Considerations during Guidewire Core Systems Upgrade), we asked our attendees which core legacy system(s) – Claims, Policy, Billing, or None – they hav

Jul
25
2017

In Part One of this blog, I discussed some data migration approaches for Guidewire ClaimCenter®.

Dec
13
2016

We’re pleased to announce that the Guidewire Community is now available to all customers and partners. The new online platform replaces the Guidewire Resource Portal and streamlines the customer experience, offering a seamless digital interface for:

Jul
18
2016

Every insurer wants (needs?) a robust, mobile-friendly, online presence. After Steve Jobs introduced the first iPhone in 2007, insurers worldwide realized that mailing documents, personal lines agents and enlarging call centres would soon become as legacy as their decades old core systems. The new generation of customer base expects (demands?) to store and organize their “life” on an abstract cloud. They also expect new, light-structured apps to support them.

Jun
28
2016

The project kick-off meetings are in diary. Your systems integrator and Guidewire consultants are booked. You have seconded internal team members for your new implementation. The scene is set for your Guidewire implementation.

Apr
19
2016

If you build it, they will use it.  Won’t they?

Implementing and managing core systems is an amazing feat of balance. Even with clear mandates and best intentions teams have conflicting opinions of how to optimize their processes. Each data field, mouse click, list value, and business rule needs to be assessed against trade-offs of quality, user experience, and processing efficiency. Each user views the workflow and processes slightly differently.

Jan
26
2016

Other than wondering how to manage integration dependencies, the most frequent question I hear during the software evaluation phase is about the applicability of an agile development process to an integration team.

Of course! It’s just a little (maybe a lot?) more challenging than the product configuration tracks. Here’s why:

Nov
13
2015

In this Guidewire Smart Approach blog article, I am going to talk to you about two key practices that I feel are paramount in lowering your overall total cost of ownership (TCO). Lowering implementation timelines, and thus a customer’s TCO, is a topic we take very seriously in Guidewire Professional Services, and we are committed to working with our customers to achieve this together in our software implementations.

Sep
08
2015

I’ve had the opportunity to research and discuss system performance in a serious amount of detail recently. In practice this involved staring at row after row of testing results on various spreadsheets, along with digging through countless white papers and shuffling through old emails.

Tags:
Jun
29
2015

As we prepare for our July 4th celebration, I recently purchased firecrackers and was reading the instructions on the back of the label;

Light, then get away.

One might consider this an example of unnecessary instructions, but that would assume that the user of the firecrackers is product domain knowledgeable before first operation. If not, then those instructions are vital for successful operation.

Apr
24
2015

One of the most frequent questions I get during a sales cycle is “What’s the best way to integrate my document solution with Guidewire?” Another way to frame this question is “How will your products impact my current document infrastructure?”

Apr
01
2015

I love golf. So much so that my wife often questions my sanity. It’s my favorite sport to play and watch, but the latter only when I’m already sleepy and not playing golf. Why do I bring this up in a Guidewire blog? Golf holds a lot of similarities to building product, any kind of product, whether it’s a software product or an insurance offering. 

There are different aspects to both that hold key similarities. For simplicity, let’s break down building product into three buckets:

Mar
06
2015

Most customers start thinking about making many widespread changes to their IT landscape as part of a core system replacement project. Even though the goal may be business transformation, it makes sense to consider what technology benefits can also be realized.

May
27
2014

At Guidewire we use major releases (which are numbered 8.0.0, 9.0.0, for example) of our products to roll out important new features, improvements in integration capabilities, support for newer versions of other technologies in the stack (application servers, database, etc.), among many other benefits.

Mar
14
2014

When potential software buyers are evaluating different options and third party solutions, they typically brainstorm and refine a long list of required functionality or performance concerns that must be addressed by the software in question. One of the first tools identified to resolve these questions is the formal proof-of-concept (POC.) Here is some food for thought when planning your next POC.

Dec
18
2013

A frequent question that arises when planning any large IT project:

“How do I manage the dependencies between all of this integration work going on at the same time?”

Oct
11
2013

In this Guidewire Smart Approach Blog post, I am going to attempt to answer one of the most common questions I get as a Professional Services Director at Guidewire. That question comes very early in the project lifecycle, sometimes even before a project is approved to move forward.  The question I hear repeatedly from a majority of our customers is, “What should we be doing to get ready for our Guidewire project?”

Jul
03
2013

Guidewire Software products deliver working software out-of-the-box based on Property/Casualty insurance best practices that provide real business benefits with little configuration. But a key feature of Guidewire’s platform and products is that they are designed to be flexible. That flexibility can enable you to extend base product features or design completely new features strategic to the way they do business. But, how much time and money should you invest in changing the product?

Jun
28
2013

In this installment of "Keys to Success," I explore the concept of attempting to predict how users will utilize Guidewire InsuranceSuite and recommendations for process design and workflow.

Jun
14
2013

There have been several posts recently about business cases and change within an organization1. Building off of that, I’d like to share some thoughts about best practices in change management for large technology projects such as core system replacement.

Apr
11
2013

In this Guidewire Smart Approach Blog post, I am going to talk about a very important person that you probably don’t think about when you are planning or executing your Guidewire implementation project. This person is what I call, “The Protagonist”. The Protagonist is a customer resource that embraces Guidewire systems and the change they will bring to your organization.

Apr
08
2013

In this installment I am taking a departure from my normal, "Keys to Success," thread and instead providing a glimpse into the concept of the Implementation Workshop which we (Guidewire) use when working with insurers looking to replace their core systems.

Apr
04
2013

I was recently working with one of the people responsible for a large Guidewire program. Their responsibility included keeping the team on track throughout an implementation project. As part of this work, we (Guidewire) made several recommendations that are intended to maintain momentum and lead to a healthy project assessment.

Nov
12
2012

In this installment of "Keys to Success" I probe a somewhat controversial topic and that is the implementation of an Enterprise Service Bus (ESB) in parallel with a Guidewire core system. 

So, here we go...

Oct
13
2012

This article is the first of a multi-part series exploring Guidewire's product flexibility and our implementation methodology. Part one focuses on why an agile scrum methodology works so well with flexible packaged solutions like ours. In part two, I will discuss the importance of setting implementation Product Alignment goals  and  will continue by introducing our evolved implementation strategy called Value Alignment.

Sep
28
2012

I recently purchased a book from my local bookstore titled F in Exams - The Very Best Totally Wrong Test Answers. It’s a compilation of funny test responses collected by a teacher. I thoroughly enjoyed reading some of the comical entries, including:

Exam Question: What does a transformer do?

Student’s Response: It can go from being a robot to a sports car in three seconds.

Aug
13
2012

You’ve got funding and approval for your core system project, you’ve been exposed to Guidewire products and methodology, and you’ve got a firm grasp on your project scope through completion of the Inception Phase. Now, you’re ready to enter arguably the most exciting phase of the project – the Implementation Phase.

Jul
06
2012

This is the first installment of what I hope is a series of posts that outlines keys to successful Guidewire system implementations using the agile methodology. This installment focuses on a role in our agile implementations, the product owner.

Background 

Jun
28
2012
Credentials:
Jun
28
2012

Summer holiday weekends ahead have my thoughts drifting to happy times with friends and family that will undoubtedly include raising a glass, or two, or more. Away from work and enjoying great company it’s easy to lose count, but the fun times can fade upon waking the next morning with a splitting headache.