General Interest

Mar
09
2017

In honor of International Women’s Day, I am writing to discuss a topic seldom discussed among professionals.  Women.

It's true we talk about women all the time, but not about how amazing they are as professionals.  I believe in many ways they represent the most untapped potential in our world.

Dec
09
2016

Many of Guidewire’s customers choose to take advantage of On Demand Consulting, our offering that provides remote support and guidance post-implementation, without the added costs inherent withon-site support. These customers depend on On Demand Consulting because our experts bring deep, broad-based knowledge of all Guidewire products and integrations.

Oct
20
2016

Earlier this month, users of Guidewire Underwriting Management (formerly FirstBest UMS) gathered in historic Newport, RI for three days of underwriting technology discussion, idea sharing, and an official welcome to the Guidewire family.

Jan
20
2016

While watching Roger Federer play in the U.S. Open a few months ago, the commentators reminded viewers what a big deal it was that he had switched to a new tennis racket last year. To the casual fan, changing rackets would seem like a very nonchalant activity. For Roger Federer, who has won more Grand Slam tournaments than any other men’s tennis player in history, change is not something that equates to success.

Jan
07
2016

On a recent plane ride back home from a customer visit, I watched the movie San Andreas. Almost instantly my thoughts went back to few weeks ago when I was awakened around 2:45am by a 4.0 quake. The epicenter was about 8 miles deep but only about 1 mile away on the ground from where I live. Nevertheless it was powerful enough to wake me up. I also remember feeling a minor aftershock a few minutes later.

Aug
12
2015

I’ve worked at Guidewire, a servant of the Property/Casualty insurance industry, for more than nine years. I feel privileged to know people who have worked in, and in support of, the industry for thirty years or more. Based on what I have seen and learned, I feel confident in this observation: P/C insurance has changed more in the last few years than in the previous few decades, and the pace of change will continue to quicken in the years ahead.

Jan
20
2015

I have spent the bulk of my software career as a member of the sales camp. My comfort zone is nurturing big ideas and helping to motivate clients to embrace change. It is thrilling to earn the right to engage with clients through the decision-making process, help clients gain confidence that transformation is possible, and support the first steps in vision execution. Pretty lofty, I know.

Jan
16
2015

Storytelling can be very impactful in a host of business settings. The most impactful part of Guidewire’s marketing is to provide a forum for our customers to tell their stories. For example, at Connections, Guidewire’s annual user conference, more than half of the sessions were led by customers sharing their stories with their peers.

Jan
15
2015

Last month, an associate professor at Harvard Business School gave the world an inadvertent lesson on opportunity cost when he spent several days taking a f

Aug
04
2014

I am often inspired by the passion that claims people have to deliver for their customers. This is most apparent when an insured has had a loss that really disrupts their life and that of their family’s. Here is a video from CAA that talks about how they responded to one of the most catastrophic storms in Canadian history. This video and all videos produced by Guidewire use our customers’ own words and stories. We never provide scripts for people to follow.

Apr
14
2014

One of the most common questions I’m asked is, “You’ve helped lots of insurers build core system business cases. What does the business case usually look like?” Here are a few thematic truths we’ve uncovered:

Business cases are like snowflakes

Mar
11
2014

The Guidewire team considers it an honor to serve more than 150+ Property/Casualty insurers around the world. We believe that society could not function without P/C insurance and we know that insurance professionals care deeply about being there for their customers, about providing peace of mind and when needed, top quality service. We decided to create this short video that expresses our admiration for the industry we serve. I hope you like it.

Feb
21
2014

The ability to handle claims is important. In fact, for many it is probably the most important function of an insurer – at least from an individual policyholder’s perspective. However, policyholders, and insurers, are hoping that losses can be avoided and that function wouldn’t be necessary. Ever. So for most people, who do not understand the risk transfer benefits of insurance, it is perceived as an expense to be minimized.

Nov
19
2013

The request for proposal process (RFP) used by many insurers to evaluate software packages and vendors is broken. While we at Guidewire welcome every RFP, I believe there is a better way for Property/Casualty insurers to assess vendors at this stage of their evaluation process.

Nov
07
2013

Last month, Guidewire hosted Connections 2013, our 9th annual User Conference. We often talk about the “Guidewire Community,” and nowhere is it more apparent than at Connections. As I walked around the opening reception on Sunday night, I couldn’t help but to notice the palpable energy in the room. It was just the beginning of what would be an action-packed conference over the next several days. We were pleased to welcome over 800 customers and partner attendees.

Oct
04
2013

The concept of a crystal ball has always bothered me a little bit… I mean, it seems like it would be good idea to know what’s to come in the future, but doesn’t knowing change everything??? Being unable to ‘know the unknown’ presents most people with two options to consider: 1) accept that one can only solve today’s challenges and face them as they appear; or 2) prepare for everything and hope for the best.

Aug
22
2013

I recently completed my first insurance purchase with an independent producer. In the midst of a rapid close on a new home, my then-carrier informed me, with only a few days to go, that they would not underwrite the property, despite having provided me with an estimated quote two weeks prior (why they wouldn’t underwrite it is a topic for another post!).

Jul
30
2013
Jul
23
2013

During a recent trip to China, I was presented with a wonderful opportunity to see things from a new perspective. Specifically, I found a new appreciation for the potential for improvement in insurance practices. I saw an industry in its relative ‘infancy’, though with market players already gigantic by any measure, that is about to take a massive leap forward in its levels of customer service, operational efficiency, and product innovation.

Jun
11
2013

A colleague of mine recently sent me a fascinating article entitled, “Transient Advantage,” authored by Rita Gunther and published in June’s Harvard Business Review. If you are a business professional, if defining strategy is part of your job, or if you’ve ever uttered the phrase “competitive advantage,” then I advise you to STOP and go read this article NOW. To make it easy for you, here’s a link: 

May
23
2013

Fundamentally, I am a storyteller. When I’m not extolling the virtues of modern insurance software, I write music. And when I’m at work, I help our customers to build business cases.

Apr
02
2013

Core beliefs are very helpful– to help teams execute, to stay consistent through good times and stressful times, to provide a code of conduct. We at Guidewire have core beliefs both at a company and team level. For example, our professional services team has developed core beliefs based on our experiences from more than 200 implementations that help us to provide a consistently high level of service to our customers.

Mar
29
2013

Fraud….  For anyone in insurance, the word causes furrowed eyebrows and grim looks. It’s out there and we know it. It costs the global insurance industry tens of billions of dollars annually and has been around since the advent of insurance. Still, much of the work on ‘prevention’ has only occurred post-claim, mitigating the damage done and creating punitive precedents to discourage would-be fraudsters. Is it time for that to change? I think so.

Mar
14
2013

Alternatively, you could go with a recruiting pitch of: Join our team - it’s like working in The Matrix!

Dec
14
2012

When I think of new, modern policy systems, or even modern systems in general, I think of an environment where much of the recurring tasks are increasingly automated - from validation to basic responses. Inevitably, this leads to an image of a whirring box where information goes in and decisions come out. Efficient and consistent, but 'faceless'.

Nov
21
2012

As the month of October started to come to a close I had the bright idea to dress up for Halloween as “Flo”, Progressive’s latest marketing marvel.

Aug
27
2012

This is the first in a series of blog posts about our experiences adopting agile methodology in the context of sales and marketing. This series will talk about process, tools, and how the team has benefited.

Since joining Guidewire about a year ago, I have had the privilege of hearing from many of our customers about how agile methodology has transformed how they run IT projects. A typical customer experience goes like this:

Aug
14
2012

Like millions of other people around the world, I’ve been glued to my television for the past couple of weeks, taken in by the spectacle that is the Olympic Games. To me, the Olympics represent competition and sportsmanship at the highest possible level, and it’s been a lot of fun to watch. However, in between all of the heartbreak and glory, I can’t help but wonder – what do the Olympics have in common with the property/casualty insurance industry?

Jun
19
2012

Welcome to “Smart Approach”, Guidewire’s blog for property/casualty insurance. We are honored to have helped insurers around the world replace their legacy core systems and transform their businesses. We’ve learned a lot -- from more than 140 implementations; from our customers and our partners; from our successes and our mistakes.