Industry Trends

More than 100 insurers, insurance technology providers, partners, members of the media, analysts, and other experts met at the 2019 Strategy Meets Action (SMA) Summit on December 4 to discuss 2019’s hits and misses and what’s coming next. It was, as always, a full and enlightening day. Two clear themes emerged early this time around and stuck with me throughout the day:... Read More >
As we begin the new year, many of us are establishing new habits and tackling areas of our lives where we’d like to improve—also known as New Year’s resolutions. While research shows that only 8% of people who make resolutions will succeed, more than 40% of us make them each year, proving that we optimistically believe in the potential for improvement.... Read More >
One of the main drivers of change in the insurance industry is the fact that more than 80% of people in the developed world have internet access and 2.5 billion have smartphones (GSMA DataPew Research) and these numbers continue ... Read More >
In September 2019, the world’s oldest insurance marketplace made yet another announcement about how it would transform itself for the future. The announcement of the Lloyd’s Blueprint One had been well signalled when Lloyd’s announced the Future of Lloyd’s Prospectus back in May. This was followed by a consultation exercise that wrapped up in July.... Read More >
Insurers offer consumers different options for obtaining an estimate on their damaged property. In the past, options have included drive-in and body shop inspections for vehicles and field appraisals for non-drivable vehicles and property. A trend that is gaining traction in our industry is visual-based estimating. This blog miniseries will focus on different solution provider approaches to empowering field adjusters and consumers with smart devices to estimate damaged property.... Read More >
Digital transformation is a phrase used frequently in the insurance industry, and for good reason – keeping up with an increasingly digital and mobile world is critical for continuing to meet buyers’ needs. This transformation, like any major change, is rarely easy, and it can be particularly difficult for commercial lines insurers to know where to start.... Read More >
More than most industries, Property & Casualty insurers use data and analytics to make smarter, faster decisions. Insurers are making significant investments in advanced analytics platforms, but what differentiates insurers who are realizing significant value from their investment compared to those who are struggling?... Read More >
Approaching the end of the Atlantic hurricane season often comes with questions, concerns and comparisons. The first concern and utmost importance is always the lives impacted by the storms.... Read More >
Cyber-attacks are hardly new news, but they are an ever-changing threat. The cyber landscape does not stand still for long, and with each new technological innovation, hackers find new vulnerabilities to exploit for their benefit. Even with existing technology, hackers never cease to find new ways or loopholes for intrusion. The threat is coming from everywhere: past, present, and new technologies.... Read More >
Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority (FCA) telling them to sort out poor customer service or else.... Read More >

Pages