Industry Trends

Fraud is an ongoing headache for the insurance industry. The Association of British Insurers reported that the industry detected 113,000 dishonest insurance claims in 2017, equating to a value of £1.3bn. The total number of detected insurance frauds, which also accounts for practices such as lying when applying for cover or ‘ghost broking’, was over half a million at 562,000.... Read More >
The value of the Internet of Things (IoT) to the insurance industry is becoming understood but there is plenty of room for even more innovation. The roots of IoT applications in insurance lie in how telematics were used to support early blackbox insurance for younger drivers. Early applications of this technology were being talked about over a decade ago on the BBC, for example.... Read More >
Towards the end of last year, I attended a major insurtech conference. As ever, the week was packed with interesting debates and stories about how technology is impacting the insurance industry and how insurers are reacting to changing customer demands. One of the key takeaways concerned the manner in which customers might soon be communicating with their insurer. Talk becomes action... Read More >
When the European Union General Data Protection Regulation (GDPR) came into effect in May 2018, we in the cyber insurance industry all wondered how zealously each national enforcement agency would levy fines for the inevitable infringements.... Read More >
For the third consecutive year, Guidewire was a sponsor of Dig|In—the conference that focuses on digital trends and disruption in the insurance industry. Executives from insurance companies represent only about 45% of Dig|In attendees. The majority of conference attendees are from solution providers and insurtechs or are consultants and investors.... Read More >
In early June, I attended my 13th IASA Annual Educational Conference and Business Show. Every year, I walk away from the conference with a new observation about the insurance industry. One year—maybe in 2007 or 2008—it was that it was critical that insurers replace their COBOL-based systems. One year it was that the industry needed to get a handle on mobile and another year was that the industry better keep its eye on Amazon or other new possible “players” in the market.... Read More >
Carriers offer consumers different options for obtaining an estimate on their damaged property. In the past, options have included drive-in and body shop inspections for vehicles and field appraisals for non-drivable vehicles and property. A trend that is gaining traction in our industry is visual-based estimating. This blog miniseries will focus on different vendor approaches to empowering the field and consumer with smart devices to estimate damaged property.... Read More >
The best days are ahead of us…. This was a key tenet of John O'Leary's keynote presentation at this year's IASA Annual Conference and Business Show in Phoenix, Arizona. It was just one of many sessions featured in the OnPOINT executive education program. OnPOINT was an exclusive event for C-suite executives, held within the broader IASA conference, and designed around the themes of educate, inspire, and motivate.... Read More >
Insurers today face significant challenges to consistent and profitable growth. Foremost among these is the increasingly higher expectations of today’s insurance customer. Accustomed to the personalized and responsive service delivered by digital native brands like Amazon and Uber, insurance customers now expect efficient and personalized experiences from insurers.... Read More >
“Gig economy” is a buzzword in nearly every industry at the moment, and insurance is no different. For insurers, particularly Workers’ Compensation insurers, the nontraditional employees making gig work their primary source of income and the companies that employ them present a new frontier.... Read More >

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