Technology

It’s generally understood that agents prefer to work with insurers that are easy to do business with. This typically leads to more business and can establish an insurer as the agents’ “insurer of choice.”... Read More >
Even within P&C Commercial lines, Workers’ Compensation insurance is a unique niche. The stakes, if not higher, are at least different when you’re insuring not buildings and vehicles but human beings. People. Can you imagine a more unpredictable risk, or one that contributes in more ways to your success? ... Read More >
In the last decade, websites have become so ubiquitous that GoDaddy, one of the oldest and largest hosting providers in the U.S., was once a regular Super Bowl advertiser (until 2017). Maybe you remember the commercial that ran in 2017 and was so racy that it caused a lot of controversy. Cheap monthly hosting with easy-to-use tools and unlimited storage has made it easy to set up a website with a shared hosting provider like GoDaddy—without much thought about the security implications.... Read More >
My name is Brian Desmond and I serve as the CMO at Guidewire, which provides an industry platform for property and casualty (P&C) insurers. In a previous blog post, I defined what an industry platform is and why it’s such a big idea for the P&C industry. In this blog post, I outline why the cloud—in terms of its technology and business model definitions—is critical for an industry platform to perform at scale. I appreciate the fact that you may be skeptical, given my company’s role. I’ve tried to write a substantive and useful piece. You will be the judge of that. ... Read More >
Not all software vendors think of themselves as being on a journey with their customers. Many, if not most, communicate their releases as single data points with little vision toward the future. While it’s easy to look at the most current version as the best version ever, what would happen if vendors instead looked at the long-term view of their platform? ... Read More >
Filmmakers and dystopian sci-fi novelists have long predicted a future where robots take control and humans are relegated to a servant class – or worse. This thought was in the back of my mind as I joined 20 Guidewire engineers and architects in an “Artificial Intelligence (AI)/Machine Learning (ML) Workshop” led by Amazon Web Services.... Read More >
Why can’t the insurance business be more like Netflix? Or Tripadvisor or Booking.com?... Read More >
Of all the processes inherent to insurance, it could be argued that none are more important than the claims process. The general consensus is that claims typically account for up to 80% of an insurance company’s costs. When it is stated like that, 80% does not seem like an exceptionally large number.... Read More >
Insurtech startups are driving innovation in our industry. They are unhindered by carrier applications and culture, so they are able to swiftly target microsegments and deliver unique and streamlined customer experiences. In my first blog in this series, I shared the FinanceFox value proposition.... Read More >
How do you price a product when you do not know how much it costs to produce? This is a problem the insurance industry faces every day. While most industries know the cost of materials, labor, and profit margin to calculate the price of their products, insurance does not know the cost of the product when it is sold. The true cost of the product may not be known for many years once all the claims have been paid.... Read More >

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