LV= is the UK’s largest friendly society and leading general insurer. It employs over 6,000 people and serves over 5.7 million customers with a range of financial products. When they began in 1843 their goal was to give financial security to more than just a privileged few and for many decades they were most commonly associated with providing a method of saving to people of modest means. Today they follow a similar purpose, although on a much larger scale and through a wide range of financial services including insurance, investment and retirement products.
The company successfully deployed Guidewire ClaimCenter® in 2011 to improve the speed and accuracy of claims settlement and enable proactive management of claims including better fraud detection and reduction in claims leakage.
As one of the UK’s leading insurers, we are always looking for ways to improve our price and service proposition to customers. Guidewire has a great reputation in the insurance industry and we already work together to facilitate our claims administration. Following a comprehensive software selection process we are delighted to now extend this relationship to policy administration to ensure we can continue to effectively respond to customer needs, making it even easier for them to look after the things they love.