Meet The Wawanesa Mutual Insurance Company

Business Benefits

• 62% growth in sales within 30 days of going live with Guidewire InsuranceSuite
• Moved from labor-intensive, manual process to using a streamlined, automated, and customer-focused workflow for dramatic time savings

The Story

The Wawanesa Mutual Insurance Company (Wawanesa) is one of the largest P&C mutual insurers in Canada. The company operates in nine Canadian provinces and in the states of California and Oregon, providing coverage to more than 1.8 million policyholders.

Wawanesa needed to modernize its systems, create efficiencies, and provide its employees with the tools necessary to service policyholders and brokers with the speed and quality of service they deserve. After successfully deploying Guidewire ClaimCenter in 2011, the company expanded its product selection to include Guidewire PolicyCenter and Guidewire BillingCenter—making Wawanesa an official InsuranceSuite customer.

The insurers’ goal was to transform its business processes, increase its flexibility, and take advantage of the real-time functionality and built-in best practices of InsuranceSuite. The implementation included replacement of more than 35 integrations, adoption of a new document solution, migration of policy and billing data, consolidation of more than 1,000 documents into only 280, and the transformation of the majority of business processes for all of the company’s Personal lines at its US operations in California and Oregon.

Prior to this project, an end-to-end sales process for a property policy could take up to 19 days, with more than 13 departments required to be involved before a policy could be completely entered into Wawanesa’s systems. This same process today takes less than an hour from beginning to end, including payment and emailing all relevant documents to the customer.

“As a team, we view the implementation of PolicyCenter and BillingCenter at our US subsidiary as an extremely successful project, completed on time and under budget, and meeting all the goals and objectives set forth during our Inception phase,” said Wawanesa’s Senior Vice President and Chief Strategy Officer, Carol Jardine.

The project helped Wawanesa transition from labor-intensive, manual processes to a streamlined, automated, and customer-focused workflow that dramatically changed the way the company does business.